Fine horizontal lines appear on color pages
You may notice fine, horizontal lines in photographs or pages with a high concentration of color. This can occur when
the printer is in Quiet Mode. To fix this, set Quiet Mode to Off (Image/Photo).
Ghost images
Cause
The photoconductor is not functioning properly.
The paper weight or Paper Weight setting in the Paper
Menu is wrong for the type of paper being used.
Toner is low.
Gray background
Cause
Toner darkness setting is too dark.
Toner cartridge is worn or defective. Replace the toner cartridge.
Incorrect margins
Cause
Guides in the selected tray are set for a different paper
size than what is loaded in the tray.
Auto size sensing is set to Off, but you loaded a different
size paper in a tray. For example, you inserted A4-size
paper into the selected tray but did not set the Paper Size
to A4.
Light colored line, white line, or incorrectly colored line
Example
Solution
Make sure the Paper Type setting is correct for the media
•
that you are using.
Replace the photoconductor.
•
Make sure the Paper Type and Paper Weight settings match
the type of paper that you are using.
Replace the toner cartridge.
Solution
Select a different toner darkness setting in the printer software before sending the
job to print.
Solution
Move the guides in the tray to the proper positions for the size
loaded.
Set the Paper Size to match the paper size in the tray.
•
Specify the correct page size in Print Properties or the
•
program.
Cause
Toner cartridge is defective.
Photoconductor is defective.
Transfer module is defective.
Troubleshooting
185
Solution
Replace the color cartridge causing the
line.
Replace the photoconductor.
Replace the transfer module.