Parking A Call; Notes; Pick Up A Parked Call - Splicecom PCS 580G User Manual

PCS 580 User Manual

Parking a call

The Park facility allows calls to be put on hold in a system area so that the call can be picked up from
another extension on the system. The PCS 580 provides four Park buttons to access Park slots 1, 2, 3 and 4
by default. If a call is parked via one of these Park buttons all users of a PCS 580, PCS 570, PCS 560 and
PCS 60 with access to these Park slots will see the call parked and can retrieve the call if required.
Park a call
Press the Park button required
The details of the caller will be displayed against the relevant Park slot.
Please note:
if the original call was made or answered using the handset, when the call is parked Call Status will

remain allowing you to pick up another parked call. Replace your handset if this is not required.
if the call was made or received using hands free you will be returned to your idle page.


Pick up a parked call

1 Press the Favourites button
2 The details of the caller will be displayed against the relevant Park slot.
3 Press the Park button required
Please note:
If you pick up a parked call while in the progress of another call, this call will be automatically parked

in the next available slot.
If a parked call is not picked up within 5 minutes (the default Park Timeout) the call will be

represented to you and can be answered in the normal way.
If you are unable to pick up a call parked by a colleague you may be operating within a different

"Company" to your colleague, or your Park buttons may be configured to access different park slots.
Please refer to your System Administrator for further details.
If you belong to a "Company" this Company may be configured with a different Park Timeout to the

default 5 minutes described above. Please refer to your System Administrator for further details.
By default the four Park buttons displayed are configured to access Park slots 1, 2, 3 and 4. However,

if you wish the buttons to access alternative Park slots in order to create either group or "private"
park slots or you wish to remove them altogether please refer to your System Administrator for
further assistance.

Notes

Notes can be entered while a call is progress which can help with the proficient handling of the call. For
example, a note could contain the caller's name, company and the details of his enquiry. If you are
receiving a transferred call from the switchboard, for example, the receptionist may have entered a note as
a memory aid for herself and to help you understand the nature of the enquiry. You can also add your
Basic Call Handling
PCS 580 User Manual V1.2/0411/1a 11