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Splicecom PCS 570/G User Manual

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PCS 570/G User Manual
Version 3.2
June 2011

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  • Page 1 PCS 570/G User Manual Version 3.2 June 2011...
  • Page 2 PCS 570 User Manual Document No. 006 Version No. V3.2/0611/3 © Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com...

  • Page 3: Table Of Contents

    PCS 570 User Manual Contents Introduction ..............................1 About this manual ..................................1 How your PCS 570 will operate ..............................1 Feature Highlights ..................................3 The PCS range................................... 5 Basic Call Handling ............................6 Make a call ....................................6 Answer a call ..................................... 7 View a note ....................................
  • Page 4 PCS 570 User Manual Do Not Disturb..................................40 Voicemail ............................... 42 Receiving a message ................................42 Listen to a message ................................42 Message Handling ................................. 43 Delete a message .................................. 43 Ring back a caller ..................................44 Ring back the caller on an Alternative number ........................44 Finding your messages ................................

  • Page 5: Introduction

    Your User Account You are a “User” of the SpliceCom maximiser telephone system and as such you have a User account on the system. Your User name will be used to identify you as you make, receive and transfer calls. Each of your colleagues will also have a User account and will be identified in the same way, by their User name.
  • Page 6 PCS 570 User Manual only be heard via your headset, please refer to the Headset Ringing section from page 37 for further details. Your phone can be configured so that your calls can only be handled hands free, when using a headset in most cases, and your handset will become inoperable.

  • Page 7: Feature Highlights

    The Page Down button can be used to search within the Calls History, Contacts and Favourite pages. Please refer to pages 17, 21 and 29 respectively for further details. The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a new voicemail message.
  • Page 8 SpliceCom LED The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a new voicemail message. Introduction...

  • Page 9: The Pcs Range

    “keyless” IP Phone, featuring a wide-screen, full-colour, LCD touch display, to provide context sensitive displays, information & web based content. The IP 530 is SpliceCom's entry-level IP Phone, designed to work with maximiser to address everyday business telephony needs. The PCS 520 is a display phone...

  • Page 10: Basic Call Handling

    PCS 570 User Manual Basic Call Handling Make a call Lift the handset or press the Speaker button. You will hear the dial tone. Using the key pad, dial the number (internal or external) required The call will be made and Call Status will display your name and the details of the number you are ringing.

  • Page 11: Answer A Call

    PCS 570 User Manual Enter the relevant Account Code. Use context sensitive key beside the Backspace icon to make any changes, if necessary. Press the context sensitive key beside the Enter icon Press the context sensitive key beside the Cancel icon to return to your idle page For further information on using Account Codes on your telephone system please refer to your System Administrator.

  • Page 12: End A Call

    PCS 570 User Manual to deal with the call proficiently. If the call is received from or made to an external number stored on the central database you can view the notes previously saved with this contact. To view any notes press the context sensitive key beside the Notes icon Please note: If the originator of the note has added the note to the call only, this text will disappear once the ...

  • Page 13: Mute A Call

    PCS 570 User Manual Press the context sensitive key beside the Hang Up icon to cancel the Dial Ahead Press the context sensitive key beside the Leave Message icon to connect directly to your colleague’s voicemail. Please note that this option will not be available if voicemail has not been enabled for your colleague.

  • Page 14: Pause A Call

    PCS 570 User Manual Press the Mute button again to turn this feature off. Pause a call You may wish to Pause a call when you need to look up information for the caller, for example. The caller will be placed on hold and played the hold music (if configured). However, dial tone is not given, which is useful when you are using a headset, for example, as no sound is heard.

  • Page 15: Parking A Call

    PCS 570 User Manual Alternatively, To clear the call that you are currently connected to and return to the original call press the Recall button, or wait for the other end to hang up. Please note that you will only lose the caller if you or the caller hang up. Use the Recall button to return to the caller.

  • Page 16: Pick Up A Parked Call

    PCS 570 User Manual default. If a call is parked via one of these Park icons all users of a PCS 570, 560 and 410, PCS 100, PCS 60 and PCS 50 with access to these Park slots will see the call parked and can retrieve the call if required. Park a call Press the context sensitive keys beside the park slot required The details of the caller will be displayed against the relevant Park slot.

  • Page 17: Conference Call

    PCS 570 User Manual slots or you wish to remove them altogether please refer to your System Administrator for further assistance. Conference Call The conferencing facility allows you to create a 3-way conversation between yourself and two internal and/or external calls. (Please note that this feature must be enabled on your telephone system. Please refer to your System Administrator for further information.) Create a conference call Make a call to the first number required (internal or external)

  • Page 18: Call Waiting

    PCS 570 User Manual Please note that pressing the Speaker button will only end the conference if the PCS 570 is used in hands free mode otherwise this button will switch from handset to hands free mode. Call Waiting Call Waiting is a facility which allows you to receive a second call while still connected to another call. The use of this feature is controlled by your System Administrator who will inform you whether this facility has been enabled on your extension.

  • Page 19: Switch To Hands Free

    PCS 570 User Manual Alternatively, If you do not wish to answer the call press the context sensitive key beside the Reject icon. The call will be cancelled or passed to your Forward on Busy number (if set) or passed to voicemail (if enabled).
  • Page 20 PCS 570 User Manual Changing the Ringing Volume While an incoming call is ringing, press the Volume Up or Down buttons as required. The ringing volume will increase or decrease. Changing the Volume during a call Hands free volume If you have answered the call using the Speaker icon: Press the Volume Up or Down buttons as required.

  • Page 21: Calls History

    PCS 570 User Manual Calls History The Messages button allows you to view and manage a historical list of your outgoing and incoming calls - internal & external, answered & missed – and voicemail. (For further information on voicemail please refer to page 26.) View the contents of your Calls History Press the Messages button.

  • Page 22: Details Of A Call

    Calls History. The Missed Call banner will appear within the default idle page and the SpliceCom LED on the phone will flash. Press the Messages button to view this call. When you return to the idle page the Missed Call banner will no longer be displayed.

  • Page 23: Ring Back A Caller

    PCS 570 User Manual Ring back a caller You may wish to call the number of a previous caller; this can be done by selecting the call from the Calls History. Press the Messages button From the Calls History press the context sensitive key beside the incoming call required. Press the context sensitive key beside this entry again.
  • Page 24 PCS 570 User Manual Press the Messages button From the Calls History press the context sensitive key beside the call required. Press the context sensitive key beside the Delete icon You will be asked if you are sure that you wish to delete this call Select the context sensitive key beside the Yes icon.

  • Page 25: Contacts Directory

    PCS 570 User Manual Contacts Directory Provided with the maximiser system is the ability to set up a database of contact information that can be accessed via your PCS 570. Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries.
  • Page 26 PCS 570 User Manual The directory entries commencing with the letters displayed on the key pressed will be listed Further keys can be pressed to reduce the search. For example, if you were searching for eg Barry you could press 22779 Use the Page Up and Page Down buttons to find the specific entry required.

  • Page 27: Make A Call Via The Directory

    PCS 570 User Manual Press the context sensitive key beside the Back icon to return to the directory. Press the Contacts button to return to your idle page Please note that you can view a directory entry as described above while on a call if, for example, you wish to look up a contact’s phone number.

  • Page 28: Transfer A Call Via The Directory

    PCS 570 User Manual Transfer a call via the Directory Place the call on hold by pressing the Recall button Press the Contacts button to access the directory Use the Search facility to find the contact required as explained above Press the context sensitive key beside the contact you wish to call.
  • Page 29 PCS 570 User Manual facility. For example, if you wished to enter the letter R you would press the number 7 three times. To use this alternative search method you will need to change your default settings as follows. Disable the default Keypad Filter Select the Favourites button Select the context sensitive key beside the Settings icon Select the context sensitive key beside the Defaults icon...

  • Page 30: Departments

    PCS 570 User Manual Departments Departments are a feature of the maximiser system that allows calls to be routed efficiently to a group of Users by dialling one number either internally or externally. The following describes the usage of your PCS 570 when Departments are used on your maximiser system. Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system.

  • Page 31: Make A Call To A Department

    PCS 570 User Manual Wrap Up Time If a Wrap Up Time has been configured for the Department, at the end of the call the Wrap Up screen will be displayed and you will not receive another call until this time has elapsed.

  • Page 32: Calls History

    PCS 570 User Manual Press the context sensitive key beside the Department you wish to call Press the context sensitive key beside the Tel number. A call to the Department will be made automatically. Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button.

  • Page 33: User Settings

    PCS 570 User Manual User Settings The maximiser system gives you the ability to configure features such as speed dials, forwarding, and do not disturb on your extension. These features can be configured via the Settings menu which can be accessed as follows: Select the Favourites button Select the context sensitive key beside the Settings icon Press the context sensitive key beside the Home icon at any time to return to the Idle Page.

  • Page 34: Favourites Page

    PCS 570 User Manual Use the key pad to enter the number to be dialled (internal or external number) Press the context sensitive key beside the Save icon to store the speed dial The new speed dial will appear in the Favourites list in alphabetical order. Press the context sensitive key beside the Cancel icon at any time if you do not wish to save the new speed dial.

  • Page 35: Make A Call Using A Speed Dial

    PCS 570 User Manual A speed dial displayed for an internal extension will act as a Busy Lamp field:– An internal speed dial displayed with a green icon indicates that your colleague’s extension is free An internal speed dial displayed with a red icon indicates that your colleague is currently on a call.

  • Page 36: Amend A Speed Dial

    PCS 570 User Manual Press the context sensitive key beside the speed dial required. Your original call will be put on hold and the new call will be made Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button.

  • Page 37: Delete A Speed Dial

    PCS 570 User Manual Press the context sensitive key beside the Backspace icon to delete all or part of the existing entry, if required, and make the changes necessary. Press the context sensitive key beside the Save icon to store the changes Press the context sensitive key beside the Cancel icon if you do not wish to save the changes.

  • Page 38: Telephone Numbers

    Defaults Idle Page By default your Idle Page will display the SpliceCom logo, however, you may prefer to display the Favourites page, the Contacts Directory, Calls History or the dial screen whenever your phone is idle. This would be useful if, for example, you regularly need to find a telephone number quickly and prefer not to User Settings PCS 570 User Manual V1.2/0611/3...

  • Page 39: Off Hook Page

    Press the context sensitive key beside the Idle Page icon Press the context sensitive key beside one of the following options: Logo – display the SpliceCom logo (default) Favourites – display the Favourites page Contacts – display the Contacts directory History –...

  • Page 40: Keypad Filter

    PCS 570 User Manual The tick will disappear from the Overlap Dial icon to indicate that this feature has been disabled. Please note that when this feature has been disabled some of the methods of making a call described in this manual will be different to the operation of your handset, you will need to select the context sensitive key beside the Dial icon to dial the number entered.

  • Page 41: Call Divert/Follow Me

    PCS 570 User Manual By default, each option is enabled, indicated by the tick. If you wish to disable a filter option press the context sensitive key beside the relevant icon to remove the tick. To enable one of the filter options press the context sensitive key beside the relevant icon to display the tick.

  • Page 42: Out Of Office Message

    PCS 570 User Manual From the Settings menu select the context sensitive key beside the Divert icon (Go to step Press the context sensitive key beside the Number icon Enter the internal or external number you wish to forward your calls to Press the context sensitive key beside the Save icon to save the changes The number entered will be shown and a tick displayed in the icon.

  • Page 43: Group Log In

    PCS 570 User Manual your colleagues’ PCS 570, 560, 60, 50, 100 or 410 when they attempt to call you. By selecting an Out of Office Message this setting will also change your voicemail greeting; please refer to your System Administrator for further information on how to record your Out of Office voicemail greetings.

  • Page 44: Do Not Disturb

    PCS 570 User Manual Log out of a Group From the Settings menu select the context sensitive key beside the Groups icon The list of Groups that you belong to will be displayed. A tick within the Group icon will indicate that you are currently logged into this Group. Press the context sensitive key beside the Group icon required and the tick will disappear to indicate that you are logged out of this Group.
  • Page 45 PCS 570 User Manual The SpliceCom LED will flash.  Your telephone handset will provide a broken dial tone to remind you that this feature has been  enabled. Your calls will be automatically passed to your Forward on Busy number, if configured, or to ...

  • Page 46: Voicemail

    If a caller has left a message the “New Message” banner will appear within the default idle page and the SpliceCom LED on your handset will flash until you have listened to the message. Divert an incoming call to voicemail If you do not wish to answer the call press the context sensitive key beside the Reject icon The call will be passed to voicemail, unless you have Forward on Busy set.

  • Page 47: Message Handling

    PCS 570 User Manual (Please note that if your voicemail has been secured you may be requested to enter your Voicemail Access Code followed by hash (#) then the message will be played. Please refer to your System Administrator for further details.) The message will now be displayed with an open blue icon as this is now an old message and will be deleted after 7 days unless manually saved.

  • Page 48: Ring Back A Caller

    PCS 570 User Manual Press the context sensitive key beside the message required and the selected message will become green. Press the context sensitive key beside the Delete icon. You will be asked if you are sure that you wish to delete this call Select the context sensitive key beside the Yes icon.

  • Page 49: Finding Your Messages

    PCS 570 User Manual The list of numbers stored for this contact will be displayed. Press the context sensitive key beside the number you wish to dial. Finding your messages Calls History can display just your voicemail messages if required. This feature is useful if you come back from holiday, for example, and do not wish to trawl through your calls history to find your voicemail messages.

  • Page 50: Using An Assistant Telephone Number

    PCS 570 User Manual You can record two voicemail greetings. Firstly, you have a daily greeting that can be used to inform a caller of your whereabouts on a particular day, for example – “You have reached Alice Barker’s voicemail on Tuesday, 4 July.

  • Page 51: Send A Message To Email

    PCS 570 User Manual Select the context sensitive key beside the Telephone Numbers icon Select the context sensitive key beside the Assistant icon Press the context sensitive key beside the Backspace icon to remove any existing entry unless required. (This key can be used to make any corrections while entering the number.) Enter the number required.

  • Page 52: Listen To A Message While On A Call

    PCS 570 User Manual Press the context sensitive key beside the Forward icon Use the Search facility until the User required is displayed in green at the top of the list. Press the context sensitive key beside the Send to Email icon You will be informed that the message has been “Forwarded to Email”...

  • Page 53: Transfer A Call To A Colleague's Voicemail

    PCS 570 User Manual Leave a message for a colleague using the Contacts directory You may wish to leave a message for colleague but do not know their extension number. You can search for your colleague via the Contacts directory. (For further information on using the Contacts directory please refer to page 21.) Press the Contacts button to access the Contacts directory Use the Search facility to find the colleague required...

  • Page 54: Record A Call

    PCS 570 User Manual Please note: that this facility will only be available if voicemail has been enabled for your colleague. For further information on transferring a call please refer to page 10. Record a call During any call (internal or external or conference call) you can record the conversation. The resulting recording will become a new voicemail message and can be accessed in the usual way.
  • Page 55 PCS 570 User Manual Listen to a message for a Department Your user account can be configured so that voicemail messages received for a particular Department can be accessed via your Calls History, please refer to your System Administrator for further details, if not already available.
  • Page 56 PCS 570 User Manual Press the context sensitive key beside the Department name The list of numbers stored for this Department will be displayed. Press the context sensitive key beside the Voicemail icon and you be connected directly to the Department’s voicemail. Leave a message when requested. Please note: that this facility will only be available if voicemail has been enabled for relevant Department.

  • Page 57: Pcs 570 Administration

    Please note: if the SpliceCom logo is not set as your Idle Page the logged in user’s details can be viewed via the Phone Information, please refer to the Phone Information section from page 56 for further details.

  • Page 58: Remote Pstn

    PCS 570 User Manual If a User is not logged on to the handset you wish to use, the Login screen will be displayed. Follow steps 4 to 7 to log in. When entering your details at the Login screen you can use the context sensitive key beside the Backspace icon to make any changes if necessary.
  • Page 59 PCS 570 User Manual This facility can also be configured to allow you to turn this facility on/off when required and to set the Remote PSTN number you wish to use. However, in order to use this facility your Telephone Numbers must be previously entered, please refer to the Telephone Numbers section from page 34 for further details.

  • Page 60: Operator Console Mode

    PCS 570 User Manual Operator Console Mode Operator Console Mode enables additional information to be displayed within your Speed Dial icons in Favourites. Your System Administrator can configure this facility for you, if not already available. The purpose of this facility is to give you the data required to deal with calls efficiently when, for example, you are a receptionist dealing with a large volume of calls.

  • Page 61: Partnering Your Pcs 570 With Your Pc Or Laptop

    Partnering your PCS 570 with your PC or laptop Even greater personal productivity can be realised when you partner your PCS 570 phone with SpliceCom’s PCS 60 application. This desktop productivity application delivers all of the functionality associated with the top of the range PCS 410 and is available for Windows, Mac OS X and Linux PCs and laptops.
  • Page 62  For further details on installing the PCS 60 please refer to your System Administration. For details on how to use it in conjunction with your PCS 570 please see SpliceCom’s PCS 60 User Manual. PCS 570 Administration PCS 570 User Manual V1.2/0611/3...

  • Page 63: Index

    31 Forward on Busy number, 41 speed dials, 31 do not disturb, 40 call divert, 37 SpliceCom LED, 41 broken dial tone, 37 end a call, 8 call notes Extn. Anywhere, 55 view a note, 7...
  • Page 64 47 transfer a call using a speed dial, 32 skip, 43 speed dials filter, 36 SpliceCom LED, 42 SpliceCom LED, 41, 42 transfer a call to voicemail, 49 telephone numbers, 34 volume, 15 transfer a call, 10...
  • Page 66 Splice Defining next-generation communication The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722 Email: info@splicecom.com Website: www.splicecom.com...

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