Splicecom IP 530 User Manual
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Splicecom IP 530 User Manual

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  • Page 1 IP 530 User Manual...
  • Page 2 IP 530 User Manual Document No. 099 Version No. V5.51/1210/1 © Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com...

  • Page 3: Table Of Contents

    IP 530 User Manual Contents Intro du ct io n ......................... 3 About this manual................................3 How your IP 530 will operate............................3 Feature Highlights ................................3 Your I P 5 3 0 ........................4 Ba sic Call H an dlin g ...................... 6 Making a call ..................................6...
  • Page 4 IP 530 User Manual IP 5 3 0 A dm in is tra tion ....................31 Setting the time on your IP 530.............................31 Phone Information.................................31 Par tn erin g your I P 53 0 w it h your PC or l a pt o p ............33 Appen dix 1 .........................

  • Page 5: Introduction

    Lo ggin g On In all implementations the IP 530 will be your permanent desktop phone and as such it will have been automatically allocated to you by your System Administrator therefore there will be no need for you to log in or log out.

  • Page 6: Your Ip 530

    IP 530 User Manual Your IP 530 offers an easy to use 3-way conference call facility, enabling you to quickly add a third party when your already on a telephone call. Inter co m Your IP 530 supports an Intercom facility which, when enabled on the ma ximiser Unified Communication system that your IP 530 is connected to, allows colleagues to call and speak to you without the need for you to answer the call.
  • Page 7 CONF to page 8 for further details. The Last Number Redial key allows the last number dialled from the IP 530 to be automatically re-dialled. Please refer to page 6 for further details. The Volume Up button can also be used to scroll up through entries on the display.

  • Page 8: Basic Call Han Dlin G

    IP 530 User Manual Basic Call Han dlin g Makin g a call Lift the handset or press the Handsfree key. You will hear dial tone. Dial the number (internal or external) required using the alpha-numeric keypad Send Press the “Send” Soft Key (extreme LHS), or wait for the number to be dialled.

  • Page 9: Rejecting A Call

    IP 530 User Manual Once the call has been answered the Context Sensitive Display will change to show: First line - the caller’s name (if recognised by the system), or the caller’s number Second line - the length of time that the call has been in progress...

  • Page 10: Parking A Call

    IP 530 User Manual Alternatively, Tran Place the call on hold by pressing the soft key underneath “Tran” (2 from LHS) Enter the number to be dialled (internal or external number). Wait for the call to be answered and announce the caller.

  • Page 11: Conference Calls

    “Cancel” (extreme RHS) to end the conference. All calls will be cleared. Please note that pressing the Speaker button will only end the conference if the IP 530 is used in hands-free mode otherwise this button will switch from handset to hands-free mode.

  • Page 12: Call Waiting

    Alternatively, If you wish to answer the 2 call press the context sensitive key underneath Cancel Cancel (extreme RHS). The original call will be terminated and your IP 530 will ring with the 2 call. Switching to and from Hands-free You may wish to switch between hands-free and handset operation without interrupting the call.

  • Page 13: Muting A Call

    IP 530 User Manual Muting a call The Mute facility will allow you to prevent a caller from hearing, for example, your conversation with another colleague. MUTE Press the Mute key to mute your call. The Muted message will appear in the centre of the Context Sensitive Display.

  • Page 14: Do Not Disturb

    IP 530 User Manual Press the Volume Up or Down keys as required. The hands-free volume will increase or decrease appropriately. Han dse t volu me If you have answered the call using the handset: Press the Volume Up or Down buttons as keys. The volume of your handset will increase or decrease appropriately.

  • Page 15: Call Hist Ory

    IP 530 User Manual Call Hist ory The History soft key (extreme LHS) allows you to view and manage a historical list of your outgoing and incoming calls - internal & external answered & missed. (For further information on voicemail please refer to page E rror ! Bo okm ark n ot de fine d..)

  • Page 16: Viewing Details Of A Call

    IP 530 User Manual Viewin g det ails of a call Whilst viewing the Call History list press the soft key below Option (2 from Option RHS). Use the Scroll Up/Down keys to select Detail. Use the soft key underneath OK (extreme RHS) to view further details of the call.
  • Page 17 IP 530 User Manual Delete Use the soft key underneath Delete (2 from LHS) to permanently remove this entry. Back Use the soft key underneath Back (extreme LHS) to return to the default Context Sensitive Display view. Deleting everything in Call History To you wish to manually delete every entry in your Call History;...

  • Page 18: Internal Contact S Directory

    Internal Contact s Directory Your IP 530 provides you with an Internal Directory of up to 100 entries, which provides you with a list of Contacts and telephone numbers, enabling you to make calls quickly and easily; and to match incoming telephone numbers so that you can identify callers and handle the calls in the appropriate manner.
  • Page 19 IP 530 User Manual that is 2 from the LHS. Options are; 2aB (numeric, upper and lower case text), abc (lower case text only), ABC (upper case text only), or 123 (numeric only). Adding Contacts from your Call History History Press the soft key underneath History (extreme LHS).

  • Page 20: Blacklisting A Number

    Press the soft key under Select (extreme RHS) to complete the Transfer. Blacklisting a number Your IP 530 gives you the ability to Blacklist entries in your Internal Directory. Calls placed to you from any phone numbers you have stored against these Contacts will not ring your phone. Instead their call will be passed to your Forward on Busy number (if set), or passed to voicemail (if enabled), or cancelled.
  • Page 21 IP 530 User Manual Adding a B lacklisted Contact to your Internal Directory Press the soft key underneath Dir (2 from LHS). Use the Scroll Up/Down keys to select Blacklist. Enter Press the soft key underneath Enter (extreme RHS). Press the soft key underneath Add (2 from LHS).
  • Page 22 IP 530 User Manual Option Press the soft key underneath Option (2 from RHS). Use the Scroll Up/Down keys to highlight Move to Contacts. Press the soft key underneath OK (extreme RHS). You will be presented with a warning screen – Move selected to Contacts? –...
  • Page 23 IP 530 User Manual Use the Scroll Up/Down keys to view your blacklisted Contacts. Once you have highlighted the Contact you require, press the soft key Option below Option (2 from RHS). Use the Scroll Up/Down keys to highlight Detail.

  • Page 24: Voice Mail

    SpliceCom’s m a ximiser business telephone system features integrated voicemail, which is available to answer your SpliceCom IP 530 when you are busy or unavailable. Typically your voicemail will answer any call that has rung for 20 seconds. Your System Administrator can enable this facility for you, if not already available.

  • Page 25: Saving A Message

    IP 530 User Manual Saving a message Whilst listening to a message press 7 on the alpha-numeric keypad at any time to save it. Note: Once you have listened to a message, it will be automatically deleted after 3 days, unless you choose to save it. A message is marked as listened to once you have played the first 10 seconds.

  • Page 26: Recording A Greeting

    IP 530 User Manual Press 3 on the alpha-numeric keypad to forward the message to your email account. Alternatively, Press 0 on the alpha-numeric keypad to exit from the Message Forwarding menu. Checking on a caller’s telephone number Whilst listening to a message you may wish to check on the caller’s number. (Please note that if the caller’s number has been withheld this feature will not be available.)

  • Page 27: Using An Assistant Telephone Number

    IP 530 User Manual To delete your newly recorded greeting and/or restore the default greeting press 3 on the alpha-numeric keypad. Alternatively, Press 0 on the alpha-numeric keypad to exit from the New Greeting Recording menu. Alternatively, Press 1 on the alpha-numeric keypad to listen to the list of options.

  • Page 28: Transfer A Call To A Colleague's Voicemail

    IP 530 User Manual Press # on the alpha-numeric keypad immediately dialling your colleague’s extension number. Your call will be immediately forwarded to your colleague’s voicemail. Leave your message when prompted. Transfer a call to a colleague’s voic email HOLD/RECALL Place the call on hold using the HOLD/RECALL key.
  • Page 29 IP 530 User Manual To listen to all the options again press 0 on the alpha-numeric keypad at any time. V5.51/1210/1 Voicemail IP 530 User Manual...

  • Page 30: Mobility

    IP 530 User Manual Mobility The ma ximiser Unified Communication system that your IP 530 is connected to provides flexible Mobility and Call Forwarding facilities that allow you to still handle telephone calls whilst you’re away from your desk or out of the office. A simple “Follow Me” facility for personal/DDI calls is provided through the m aximiser system itself.

  • Page 31: Call Forwarding

    Alternatively, if you are using SpliceCom’s Vision Mobility web portal in conjunction with your IP 530 you can add these numbers your self. See your System Administrator for further details...

  • Page 32: Extension Anywhere

    Ple as e n ot e: Th e a bov e m e tho ds u tilise t he m aximiser Un ifie d C om mu nic at io n syst em, to wh ic h yo ur IP 530 is c on n ec t e d, to con tro l Mo bility o n a co m pa ny wide- bas is.

  • Page 33: Ip 5 30 Administration

    Setting the time on y our IP 530 The time and date that appear on the Context Sensitive Display of your IP 530 is supplied by the ma ximiser Unified Communication system that it is connected to. If the time displayed on your phone is incorrect, please undertake the following steps.
  • Page 34 IP 530 User Manual • 4. More – Further information that can be accessed using the soft key underneath Enter (extreme RHS). 1. Network a. MAC b. WAN Type c. WAN IP d. WAN Mask e. LAN Type LAN IP g.

  • Page 35: Partnering Y Our Ip 530 With Y Ou R Pc Or La Ptop

    Mobility, one of the modules in SpliceCom’s web based Vision application suite. This desktop productivity application delivers many of the m aximiser system features to IP 530 users via a standard web browser. associated with the top of the range PCS 410 and is available for Windows, Mac OS X and Linux PCs and laptops.

  • Page 36: Voice Processing, Voicemail & Call Forwarding Options

    Voice Processing, Voice mail & Call F orwardin g Option s Once you’ve accessed the m aximiser Voice Processing system (by pressing the MESSAGE key on your IP 530), you can navigate your way through messages and call forwarding options by using the alpha- numeric keypad on the IP 530.
  • Page 37 IP 530 User Manual *. For war din g Opt ions 1. Play Help 2. Record a new greeting 1. Options 2. Record a new greeting 3. Delete any new recording or restore default greeting 7. Save new greeting (or hangup) 0.
  • Page 38 Splice Defining next-generation communication The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722 Email: info@splicecom.com Website: www.splicecom.com...

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