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Splicecom PCS 100 User Manual

Splicecom pcs 100 ip phone user manual
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PCS 100 User Manual
Version 2.2
May 2005 Part No. DOC-MN-PCS100-00

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  • Page 1 PCS 100 User Manual Version 2.2 May 2005 Part No. DOC-MN-PCS100-00...
  • Page 2 This page is blank...

  • Page 3: Table Of Contents

    The User Directory ......................27 The Contacts Directory......................28 The Department Directory ....................29 Working as a member of a Department ................30 Partnering the PCS 100 with your PC or Laptop ..............32 PCS 100 - Buttons in Brief ....................33 Index ...........................34 V2.2/0505/1 - i -...
  • Page 4 PCS 100 User Manual This page is blank...

  • Page 5: Introduction

    “pushed” to the desktops of those who need it in a timely and controlled manner. The PCS 100 is an IP system phone, providing all the facilities normally associated with a top of the range digital phone for making and receiving calls. An LCD display, combined with eight context sensitive keys and six further buttons for the most-frequently used functions, delivers easy-to-use operation for every day telephony tasks.

  • Page 6: Your Pcs 100

    PCS 100 as follows. You will need to know your extension number and Login Access Code please refer to your System Administrator for these details.

  • Page 7: Making A Call

    This is useful if you forget to manually log off. Please refer to your System Administrator for further details. Headset Operation When a headset is connected to the PCS 100 the handset will operate in hands free mode. Lift the handset to override this operation. Making a Call Dial the number required using the Keypad (internal or external number).
  • Page 8 PCS 100 User Manual Making an Internal Call to a User (another extension) Dial the extension number required using the Keypad Lift the handset or press the Speaker button. You will hear dial tone. Dial the extension number required using the Keypad.

  • Page 9: Answering A Call

    PCS 100 User Manual Making an External Call Dial the number required using the Keypad Lift the handset or press the Speaker button. You will hear dial tone. Dial the number required using the Keypad. Press the Contacts button. A list of external Contacts stored on your system’s directory will be displayed.

  • Page 10: Ending A Call

    Press the Context Sensitive Key alongside Clear on the Display. Note: When used on the PCS 100 the Speaker button will only end the call if used in hands free mode otherwise this icon will switch from handset to hands free mode. Please refer to page 12 for further details.

  • Page 11: Working With Favourites (Speed Dials)

    PCS 100 User Manual Working with Favourites (Speed Dials) When your PCS 100 is not in use the Display shows your Favourites list – Speed Dials, which can be internal or external numbers. Where an internal extension appears in your Favourites list, the entry will also act as Busy Lamp Fields (BLF).
  • Page 12 PCS 100 User Manual Call Pick up Any entry within your Favourites list that has been created for an internal User or Department can be used to pick up a call ringing on that extension - indicated by a bell icon being shown alongside the User’s name.

  • Page 13: Call Status

    PCS 100 User Manual Call Status Whilst a call is in progress the Display will show you the status and details of your call. You will also be given the ability to place a call on hold, transfer a call, etc as described in the next section of this User Guide.
  • Page 14 PCS 100 User Manual To return to the original call and place the second call on hold, press the Page Down button underneath the Display. Press the Context Sensitive Key alongside Switch to toggle  Switch between the two calls.

  • Page 15: Redialling A Number

    Contacts – page 28, Users – page 27 and Departments – page 29. Redialling a Number The last calls made from your PCS 100 will be saved in the Last Number Redial list and can therefore be used to save time when dialling these numbers again.

  • Page 16: Switching To Hands Free

    PCS 100 User Manual Lift your handset or press the Speaker button and Park Slots 1 – 4, will be shown on the Display. If in use, the name – or number – relating to the parked call will be displayed instead.
  • Page 17 PCS 100 User Manual Changing the Volume during a call Answer the call in the normal manner. Press the Volume Up or Down buttons as required. The volume of your handset will increase or decrease appropriately. V2.2/0505/1 - 13 -...

  • Page 18: The Message Box - Your Incoming Call History & Voicemail

    PCS 100 User Manual The Message Box – Your Incoming Call History & Voicemail The PCS 100 Message Box allows you to view and manage a historical list of your Incoming Calls - internal & external, answered & missed – and Voicemail.
  • Page 19 PCS 100 User Manual Ringback a previous caller Each incoming call received by your PCS 100 will be logged in your historical incoming calls list. The number received with these calls can be dialled-back directly from this list. Press the Message Box button.

  • Page 20: Working With Voicemail

    PCS 100 User Manual Working with Voicemail The Voicemail facility allows your callers to leave a message if you are on the phone or do not answer a call. However, this facility must be configured to enable you to use this service, please refer to your System Administrator for further details.

  • Page 21: Deleting A Message

    PCS 100 User Manual Whilst in addition the following active buttons are shown on the Display to help you manage your Voicemail: SkpBack • Save • Forward • Delete • SkpFwd • Deleting a Message Press the Message Box button.

  • Page 22: Forwarding A Message

    Press the Message Box button to return to your default Favourites Display. Forwarding a Message The PCS 100 allows you to forward your voicemail messages to your email or the voicemail box(es) of colleagues. Forwarding a Message to Email Press the Message Box button.

  • Page 23: Changing Your Greeting

    PCS 100 User Manual Sensitive Key alongside Clear to delete that particular entry only. When you have the extension numbers of all the intended  Send recipients, press the Context Sensitive Key alongside Send to forward the voicemail. Press the Context Sensitive Key alongside Exit to return to your ...

  • Page 24: Recording A Call

    PCS 100 User Manual Transferring a call to a colleague’s Voicemail Place the call on hold (press the Recall button). Dial the User’s extension number.  Voicemail Press the Context Sensitive Key alongside Voicemail. Replace your handset, or press the Speaker button.

  • Page 25: Conferencing

    All calls will be cancelled. Note: Pressing the Speaker button will only end the call if the PCS 100 is used in hands free mode otherwise this button will switch from handset to hands free mode – please refer to page 12 for further details.

  • Page 26: Using Call Waiting

    • have forwarded the call to is busy, the caller will be passed to your Voicemail (where enabled) and the call will be logged as a missed call on your PCS 100. Using Follow Me This facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number, eg your mobile, when you are working at another desk, out of the office, working at home etc.
  • Page 27 PCS 100 User Manual Changing your Follow Me number Press the Page Down button.  Forwarding Press the Context Sensitive Key alongside Forwarding.  FollowMeTo Press the Context Sensitive Key alongside FollowMeTo. The number you have currently set to forward your calls to is ...
  • Page 28 PCS 100 User Manual Using Forward on Busy You may wish to forward your telephone calls only when you are on an existing call. Your forwarding number can be a different one than that used as your Follow Me number.
  • Page 29 PCS 100 User Manual Press the Page Up button to return to your Favourites list. Using Forward on No Answer You may wish to forward your calls only when you are unable to answer your phone when, for example, you have left your desk temporarily or are in a meeting. Your forwarding number can be a different one than that used as your Follow Me and/or Forward on Busy number(s).

  • Page 30: Using Do Not Disturb

    (if configured). The call will be logged in your Missed Calls list. Please note: When Do Not Disturb has been set your PCS 100 will provide a broken dial tone through the handset to remind you that this feature has been enabled.

  • Page 31: Working With The Maximiser System Directories

    The next section of this User Guide will explain how the PCS 100 uses this database to provide directories of telephone numbers to help you to make calls quickly and easily.

  • Page 32: The Contacts Directory

    The maximiser Contacts Directory, a database of external contacts and their telephone numbers, for example customers and suppliers, can be easily viewed using the PCS 100’s Display. This information can be used to make calls quickly and easily, in addition to identifying incoming telephone calls.

  • Page 33: The Department Directory

    PCS 100 User Manual A list of telephone numbers for that Contact will be displayed. Up to 5 numbers per Contact can be stored on the maximiser system. Dial the required number by pressing the Context Sensitive Key  01234567890 alongside it.

  • Page 34: Working As A Member Of A Department

    A Department determines the routing of a call to a Group and your System Administrator will inform you if you will be receiving Department calls and how your Department is configured. The following describes how you can use your PCS 100 to participate in Department calls on your maximiser system.
  • Page 35 PCS 100 User Manual To end the call, replace your handset, or press the Speaker button. Transferring a call to a Department’s Voicemail To place the original call on hold press the Recall button. Press the Departments button. A list of the Departments on your system will appear.

  • Page 36: Partnering The Pcs 100 With Your Pc Or Laptop

    PCS 100 User Manual Partnering the PCS 100 with your PC or Laptop Even greater personal productivity can be realised when you partner your PCS 100 phone with SpliceCom’s PCS 50 application. This desktop productivity application delivers all of the functionality associated with the top of the range PCS 400 and is available for Windows, Mac OS X and Linux PCs and laptops.

  • Page 37: Pcs 100 - Buttons In Brief

    PCS 100 User Manual PCS 100 - Buttons in Brief Mute On/Off Volume Down Volume Up Speaker/Hands Free/Off-Hook Recall/Hold/Transfer Message Box – Incoming Call List & Voicemail View Contacts directory View Favourites (Speed Dials) View Departments directory View Users directory...

  • Page 38: Index

    PCS 100 User Manual Index Answer...............5 IP hard phone............1 Auto attendant ............5 Log off............... 3 BLF................7 Making a Call ............3 Blind Transfer ............10 Messages icon............34 Broken dial tone ..........23, 27 Mute ................ 12 Busy Lamp Fields .............7 Mute icon ..............
  • Page 39 PCS 100 User Manual This page is blank V2.2/0505/1 - 2 - PCS 100 User Manual...
  • Page 40 SpliceCom Limited The Hall Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722 Email: info@splicecom.com Website: www.splicecom.com...

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