Contacts Directory; View The Directory - Splicecom PCS 580G User Manual

PCS 580 User Manual

Contacts Directory

Provided with the maximiser system is the ability to set up a database of contact information that can be
accessed via your PCS 580. Your System Administrator is responsible for the maintenance of this database
and will be able to assist you with your queries. The purpose of this database is to provide you with a
directory of telephone numbers to enable you to make calls quickly and easily; and to match incoming
telephone numbers so that you can identify callers and handle the calls in the appropriate manner.
The directory on your PCS 580 uses this database to enable to you quickly and easily call a colleague, an
external customer or supplier, for example, or an internal department.
The directory enables you to call or transfer a call to a colleague without having to remember their
extension number. Each of your colleagues will have a User account on the telephone system and the
directory will list your colleagues by that User name making it easier for you to phone either their
extension number, mobile or home number. (If you do not wish the directory to display the Users of your
telephone system please refer to the Defaults section from page 43.)
The directory enables you to call or transfer a call to an external contact such as a customer, supplier,
partner etc entered on the database. (If you do not wish the directory to display external contacts stored
on the database please refer to the Defaults section from page 43.)
The directory will also enable you to call or transfer a call to an internal Department where the call can be
answered by any one of a group of people, such as Sales, Support, Accounts etc. For further information
on Departments please refer to page 29. (If you do not wish the directory to display Departments please
refer to the Defaults section from page 43.)
The directory will display your speed dials once created (please refer to page 32 for further details)
enabling you to call or transfer calls to regularly used numbers. (If you do not wish the directory to display
your speed dials please refer to the Defaults section from page 43.)
(Please note that if you create a speed dial for a number also stored on the database, when a call is
received from this number the incoming number will be matched to the speed dial in preference to the
database entry. This means that the speed dial name will be displayed in Call Status instead of the name
stored in the central database.)

View the Directory

1 Press the Contacts button to access the directory
2 You will be presented with a Search facility to assist you in quickly finding the contact you
require.
3 Press the key on the keypad displaying the letter you need
4 The number displayed on this key will be entered in the search box.
Contacts Directory
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