Related Manuals for Splicecom PCS 580G
Summary of Contents for Splicecom PCS 580G
- Page 1 P C S 5 8 0 G U s e r Ma n u a l V e r s i o n 3 . 2 A p r i l 2 0 1 1 P a r t N o . D O C - MN - P C S 5 8 0 G - 0 0...
- Page 2 PCS 580 User Manual Document No. 017 Version No. V3.2/0411/1a © Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com...
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Page 3: Table Of Contents
PCS 580 User Manual Contents Introduction ..............................1 About this manual ............................... 1 How your PCS 580 will operate .......................... 1 Feature Highlights ............................... 3 The PCS range ..............................4 Basic Call Handling ............................5 Make a call ................................5 Answer a call ............................... - Page 4 PCS 580 User Manual Favourites (Speed Dials) ........................... 36 Telephone Numbers ............................41 Divert Numbers ..............................42 Defaults ................................43 Voicemail ..............................46 Receiving a message ............................46 Listen to a message ............................46 Message Handling ............................47 Ring back a caller .............................. 49 Record a Greeting .............................
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Page 5: Introduction
Your User Account You are a “User” of the SpliceCom maximiser telephone system and as such you have a User account on the system. Your User name will be used to identify you as you make, receive and transfer calls. Each of your colleagues will also have a User account and will be identified in the same way, by their User name. - Page 6 The Messages button will enable you to view your Calls History & listen to voicemail messages. Please refer to page 17 and page 46 respectively. The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a new voicemail message.
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Page 7: Feature Highlights
Voicemail The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a message and your PCS 580 allows you to easily manage these messages. Entering Notes during a call During the process of a call you can entered or view notes related to that call or to the contact the call was made to or received from. -
Page 8: The Pcs Range
SpliceCom LED The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a new voicemail message. The PCS range... -
Page 9: Basic Call Handling
PCS 580 User Manual Basic Call Handling Make a call Lift the handset Dial the number (internal or external) required using the key pad displayed Call Status will display your name and the details of the number you are ringing. Alternatively, Press the Keypad button Enter the number (internal or external) required using the key pad displayed... -
Page 10: End A Call
PCS 580 User Manual Incoming external call This information enables you to answer the call in the required manner. To answer the call lift your handset or press the Answer button Reject a call If you do not wish to answer the call press the Hang Up button The call will be passed to your Forward on Busy number (if set) or passed to voicemail (if enabled) or cancelled. - Page 11 PCS 580 User Manual The blue DND icon will be displayed if the extension has Do Not Disturb set and is permanently busy. Press the Backspace button to edit the number entered on the keypad Press the Choose button to display the list of numbers stored for this User and dial your colleague’s mobile number, for example, or connect directly to your colleague’s voicemail.
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Page 12: View The Web Page
PCS 580 User Manual Please note that if the Overlap Dial feature has been disabled on your handset Dial Ahead will be the only method of making a call. Please refer to the Defaults section from page 43 for further details. View the web page If the colleague or external contact stored on the Contacts database you have received a call from or made a call to, or the Department you are receiving calls on behalf of, have been... -
Page 13: Place A Call On Hold
PCS 580 User Manual External callers will be played “music on hold” (if configured) and internal callers will hear an intermittent beep. To retrieve the call press the Pause button For details of the “music on hold” configured on your system please refer to your System Administrator. Place a call on hold If you wish to transfer a call or make a second call when creating a conference, for example, you will need to put a call on hold as follows. - Page 14 PCS 580 User Manual Finally, to connect the two calls (regardless of which call you are currently connected to) replace your handset or, if you are using hands free, press the Speaker button. Press the Transfer button. You will no longer have control of the call. Alternatively, To clear the call you are currently connected to and return to the other call press the Hang Up button, or wait for the other end to hang up.
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Page 15: Parking A Call
PCS 580 User Manual Parking a call The Park facility allows calls to be put on hold in a system area so that the call can be picked up from another extension on the system. The PCS 580 provides four Park buttons to access Park slots 1, 2, 3 and 4 by default. - Page 16 PCS 580 User Manual own notes to the call which may then help the next person to handle the call if you were to transfer the call again. Notes can be added purely to the call itself and therefore will be deleted once the call has ended. Alternatively, if the call is made to or received from a number stored in the Contacts database the note can be added to the Contact and therefore saved permanently on the database.
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Page 17: Conference Call
PCS 580 User Manual Press the Add Note button Enter the text required Press the Contact Add button This note will be available while the call is active and saved permanently with the Contact. This note will be available to view whenever a call is received from or made to this Contact in the future. -
Page 18: Call Waiting
PCS 580 User Manual Use the Switch button to toggle between the two calls. The call you are currently connected to will be displayed in Call Status. Each call can be transferred or ended in the normal way (therefore if you replace your handset or, if you are using hands free, press the Speaker button the two calls will be connected). -
Page 19: Switch To Hands Free
PCS 580 User Manual To return to the original call and place the second call on hold, press the Switch button. Use the Switch button to toggle between the two calls. To clear the call that you are currently connected to and return to the original call press the Hang Up button, or wait for the other end to hang up. - Page 20 PCS 580 User Manual Replace the handset when finished. Adjusting the handset volume during a call If you have made or answered the call using the handset: Press the Volume Up or Down buttons as required. The volume of your handset will increase or decrease appropriately.
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Page 21: Calls History
PCS 580 User Manual Calls History The Messages button allows you to view and manage a historical list of your outgoing and incoming calls - internal & external, answered & missed; and voicemail. (For further information on voicemail please refer to page 29.) View the contents of your Calls History Press the Messages button. -
Page 22: Missed Calls
PCS 580 User Manual Signifies an old or read voicemail message Missed Calls An incoming call received by your phone that is not answered either by yourself or by voicemail will be registered as a missed call in your Calls History. The Messages button will appear with a red circle to indicate you have missed a call. -
Page 23: Redial A Number
PCS 580 User Manual Redial a number You may wish to redial a number previous dialled, this can be done by selecting the original call from the Calls History. Press the Messages button From the Calls History press the outgoing call required. This entry will be displayed with a green background once selected. -
Page 24: Delete A Call
PCS 580 User Manual Alternatively, Press the Choose button If the number presented with this call is recognised by the system ie you received the call from an internal extension number or an external number stored within the Contacts database, the list of numbers stored with this number, eg a User’s mobile number or a Contact’s mobile number, will be listed. -
Page 25: Contacts Directory
PCS 580 User Manual Contacts Directory Provided with the maximiser system is the ability to set up a database of contact information that can be accessed via your PCS 580. Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries. - Page 26 PCS 580 User Manual The directory entries commencing with the letters displayed on the key pressed will be listed A colleague’s entry will be displayed with their extension number. An external Contact entry will be displayed with the telephone number stored for this database entry. On the right hand side of each entry the text entered in the Contact’s Company Name field and User or Contact’s Description field will be displayed (for further details please refer to your system administrator).
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Page 27: Make A Call Via The Directory
PCS 580 User Manual Please note that you can view a directory entry as described above while on a call if, for example, you wish to look up a contact’s phone number. Make a call via the Directory Press the Contacts button to access the directory Use the Search facility to find the contact required as explained on page 21 Press the contact you wish to call. -
Page 28: Alternative Method To View The Directory
PCS 580 User Manual If you change your mind and wish to return to the caller press the Dial button and then the Hang Up button . Note that if you have already selected an entry in the directory this number will be dialled until you press the Hang Up button. - Page 29 PCS 580 User Manual Press the Home button to return to your Idle Page. Searching the directory with “one-touch” Keypad search turned off Press the Contacts button to access the directory You will be presented with a Search facility to assist you in finding the contact you require. Press the key on the keypad displaying the letter you need The first letter on this key will be entered in the search box.
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Page 30: Working With The Contacts Database
Please remember that a Contact entry is stored centrally and is available to all Users of the SpliceCom telephone system, therefore all entries must be business related. Please refer to System Administrator for further details on the Contacts database. -
Page 31: Delete A Contact Entry
PCS 580 User Manual Delete a Contact entry Press the Contacts button Find and select the entry you require (please refer to the View the Directory section from page 21 for further details) Press the Edit button (this will only be available if you have the necessary rights) Press the Delete button You will be asked if you are sure you want to delete the contact Press Yes to delete the entry... - Page 32 PCS 580 User Manual Amend a Contact entry via Calls History Press the Messages button. Select the call required (please refer to the View the contents of your Calls History section from page 17 for further details) Press the Edit button (please note that this button will not be available if you do not have the necessary rights) Select the field you wish to edit and make the changes required using the keyboard displayed.
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Page 33: Departments
PCS 580 User Manual Departments Departments are a feature of the maximiser system that allows calls to be routed efficiently to a group of Users by dialling one number either internally or externally. The following describes the usage of your PCS 580 when Departments are used on your maximiser system. Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system. -
Page 34: Make A Call To A Department
PCS 580 User Manual View the web page The Department may be configured to display a web page (called the Auto URL) when you receive a call to the Department. This may be displayed while the call is ringing on your phone or once you have answered the call. -
Page 35: Calls History
PCS 580 User Manual Press the Contacts button to access the directory Use the Search facility to find the Department required Select the Department you wish to call Press the Dial button to make the call. Wait for the call to be answered and announce the call Transfer the call by replacing your handset or, if you are using hands free, press the Speaker button. -
Page 36: User Settings
A tick will be displayed in the DND button to indicate that this feature has been enabled. When DND is enabled: The SpliceCom LED will flash. Your telephone handset will provide a broken dial tone to remind you that this feature has been ... - Page 37 PCS 580 User Manual If your personal Telephone Numbers, such as your mobile number, have been previously configured, these can be used to quickly set up Follow Me. Please refer to the Telephone Numbers section from page 41 for further details. Please note: When Follow Me has been set your handset will provide a broken dial tone to remind you that this ...
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Page 38: Out Of Office Message
PCS 580 User Manual Press one of the following buttons: Personal – all calls to your extension and direct line number will be diverted Dual Personal – all calls to your extension and DDI number will be diverted, However, ... -
Page 39: Group Log In
PCS 580 User Manual Making a call to a colleague with an Out of Office message When a call is made to a colleague who has an Out of Office message set this information will appear on the screen while the call is ringing. This feature will not change the manner in which your call is handled. Turn off the Out of Office message From your Idle page, press the Settings button once Press the Status button... -
Page 40: Favourites (Speed Dials)
PCS 580 User Manual Log in to a Group From your Idle page, press the Settings button once The list of Groups that you belong to will be displayed. Use the Page Up and Page Down buttons to find the Group you require, if relevant. A Group button without a tick indicates that you are currently logged out of this Group. - Page 41 PCS 580 User Manual Select the Description field and use the Backspace button to delete the word “new”. (This button can be used at any time to correct any errors.) Use the keyboard displayed to enter the text that will be used to identify this speed dial. Select the Number field Use the keyboard to enter the number to be dialled (internal or external number) Press the Save button to store the speed dial...
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Page 42: Favourites Page
PCS 580 User Manual Favourites page Your Speed Dials will be displayed in the Favourites page and can be used to quickly and easily make calls, transfer calls and pick up calls. The Favourites page can be accessed while the PCS 580 is idle or during a call. -
Page 43: Delete A Speed Dial
PCS 580 User Manual Use the Page Up and Page Down buttons to find the speed dial you require, if relevant. Select the speed dial to be amended Press the Edit button If you wish to change the description, select the Description field and make the changes required If you wish to change the telephone number, select the Number field and make the required... -
Page 44: Transfer A Call Using A Speed Dial
PCS 580 User Manual Transfer a call using a Speed Dial During a call your speed dials will be displayed under Call Status. Use the Page Up and Page Down buttons to find the speed dial you require, if relevant. Press the speed dial required. -
Page 45: Telephone Numbers
PCS 580 User Manual select the group and then the speed dial required. Please refer to your System Administrator for further information. If this feature has been set up on your phone the following explains how to use this facility. 1 Press the Favourites button 2 Press the Favourite Group required. -
Page 46: Divert Numbers
PCS 580 User Manual Using the keyboard displayed enter the number required Press the Save button to store the number Press the Cancel button at any time if you do not wish to save the number entered. Please note that if you are unable to edit these fields you do not have the rights to use this facility. Please refer to your System Administrator for further details. -
Page 47: Defaults
From your Idle page, press the Settings button five times. The Defaults page will be displayed. Default Idle Page - by default your Idle Page will be a web page displaying the SpliceCom logo or your company logo or a page on your intranet or the Internet. However, you may prefer to display the Favourites page, the Contacts Directory, Calls History or the Key pad whenever your phone is idle. - Page 48 PCS 580 User Manual A tick will be displayed within the option selected Off Hook Page - by default, when your phone is off hook the keypad will be displayed, however, you may prefer to display either the Favourites page or Contacts directory so that you can quickly find and dial the number required.
- Page 49 PCS 580 User Manual Please note that when this feature has been disabled some of the methods of making a call described in this manual will be different to the operation of your handset, you will need to select the Dial button to dial the number entered.
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Page 50: Voicemail
Your System Administrator will be able to tell you if this default setting has been changed. If a caller has left a message the SpliceCom LED on your handset will flash and Messages button will be displayed with a red circle until you have listened to the message. -
Page 51: Message Handling
PCS 580 User Manual The message will be displayed with an open blue icon as this is now an old message and will be deleted after 7 days unless manually saved. If you wish to listen to the message again use the Forward >> and Back << buttons to find the section you wish to hear again If you wish to listen to another message select the message required. -
Page 52: Delete A Message
PCS 580 User Manual To view all your calls again press the Message button again to remove the tick. Delete a message Press the Messages button. Your Calls History will be displayed. Use the Page Up and Page Down buttons to find the message you require, if relevant. -
Page 53: Ring Back A Caller
PCS 580 User Manual Press the Messages button. Your Calls History will be displayed. Use the Page Up and Page Down buttons to find the message you require, if relevant. Select the message required and this message will be displayed with a green background. Press the Forward button Use the Search facility to find the User required Select this entry... -
Page 54: Record A Greeting
PCS 580 User Manual Ring back the caller on an Alternative number If a caller that has left you a message is recognised by your telephone system, in other words the number that the caller has rang from is stored on the system database, further numbers stored for this contact are available when listening to a message and these numbers can be dialled. -
Page 55: Using An Assistant Telephone Number
PCS 580 User Manual Press the Greeting button Your current greeting will be played Listen to the instructions and when requested record your new greeting. Press the Stop button or hang up and your new greeting will be saved. Record a permanent greeting Press the Messages button. -
Page 56: Leave A Message For A Colleague
PCS 580 User Manual Using the keyboard displayed enter the number required Press the Save button to store the number Press the Cancel button at any time if you do not wish to save the number entered. Please note that if you are unable to edit these fields you do not have the rights to use this facility. Please refer to your System Administrator for further details. -
Page 57: Transfer A Call To A Colleague's Voicemail
PCS 580 User Manual Press the Choose button to display the list of numbers stored for this User. Press the Voicemail button. You will be connected to your colleague’s voicemail. If you start to call your colleague and then decide to leave them a message instead press the Leave Message button displayed in Call Status. -
Page 58: Record A Call
PCS 580 User Manual these facilities will only be available if voicemail has been enabled for your colleague. For further information on transferring calls please refer to the Transfer a call section from page 9. Transfer a call to voicemail via the keypad Place the call on hold by pressing the New Call button Dial your colleague’s extension number via the keypad Once the call has been connected press the Leave Message button... -
Page 59: Record A Memo
PCS 580 User Manual Record a Memo You may wish to record a message to yourself, for example when you wish to record a reminder to perform a particular task, for example, book a meeting, phone a customer etc. The resulting recording will become a new voicemail message and can be accessed in the usual way. - Page 60 PCS 580 User Manual Press the message required. The entry will become green and the message will be played. The message will be displayed with an open blue icon as this is now an old message and will be deleted after 7 days unless manually saved. Please note that if you are able to access Department voicemail messages via your PCS 580 the answered and missed calls for the Department will also be displayed in your Calls History.
- Page 61 PCS 580 User Manual Transfer a call to a Department’s voicemail using the keypad Place the call on hold by pressing the New Call button Dial the Department’s extension number via the keypad Once the call has been connected press the Leave Message button Replace your handset or, if you are using hands free, press the Speaker button.
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Page 62: Pcs 580 Administration
PCS 580 User Manual PCS 580 Administration Hot Desking/Log In If you are a hot desking User, in other words a User who has been given the ability to log in to any phone on the system because, for example, you need to move around the building or you are rarely in the office and do not need a permanent telephone, you can log on to a PCS 580. -
Page 63: Extension Anywhere Number
User Name and extension number will be displayed. Please note: if the SpliceCom logo is not set as your Idle Page the logged in user’s details can be viewed via the Phone Information page accessed by pressing the Settings button six times, please refer to page 62 for further details. -
Page 64: Operator Console Mode
PCS 580 User Manual Enable Remote PSTN From your idle page press the Settings button four times. The Divert Numbers screen will be displayed. Select the Extension Anywhere Number field The edit screen for the Extension Anywhere Number will be displayed Using the keyboard displayed enter the number where you wish to receive your calls Press the Save button to store the number. - Page 65 PCS 580 User Manual Information displayed when Detail Info is turned off This User has two new messages and no missed calls. This Department has 2 new messages and 1 missed call The asterisk indicates that this User has call divert set. Information displayed when Detail Info is turned on This User is currently on a call.
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Page 66: Phone Information
PCS 580 User Manual Phone Information Your system administrator may ask you for information about your phone in order to upgrade and troubleshoot your handset. This information can be accessed as follows: From your Idle page press the Settings button six times. The Phone Information page will be displayed: ... -
Page 67: Index
32 speed dials, 38 divert numbers, 42 call divert, 32 do not disturb, 32 broken dial tone, 33 SpliceCom LED, 32 call history end a call, 6 view messages only, 47 extension anywhere number, 59 call notes favourites, 36... - Page 68 48 transfer a call using a speed dial, 40 SpliceCom LED, 46 speed dials filter, 44 transfer a call to voicemail, 53 SpliceCom LED, 32, 46 view messages only, 47 telephone numbers, 41 volume, 15 transfer a call, 9...
- Page 70 Splice Defining next-generation communication The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722 Email: info@splicecom.com Website: www.splicecom.com...
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