Removing Stuck Cartridges - Quantum ValueLoader User Manual

Problem
Errors Displayed on the Front Panel
"!" in ValueLoader
Operator's Panel inventory
display
There is an error code on
the LCD display

Removing Stuck Cartridges

Solution
• An exclamation point (!) displayed in the inventory means that
the ValueLoader has identified a cartridge in the indicated slot
that is either an invalid or faulty cartridge has had a media-
related error. The Media Attention LED is also illuminated in
this case (see
indicated cartridge will clear the error condition (see
Cartridges
good cartridges, consider cleaning the tape drive (see
the Tape Drive
repeatedly, it may be defective or invalid.
• Look up the error code, try to resolve the failure, and power
cycle (see ValueLoader Error Codes
If the ValueLoader experiences a severe mechanical problem or if you
need to remove cartridges because of power failure or other circumstance
in which the ValueLoader is unable to export the cartridges in the
carousel, follow these steps:
Contact Quantum Customer Support if a cartridge is stuck in
Note:
the drive.
1 Move the power switch on the front panel to the OFF position. You
may need to use the tip of a pen or similar item to move the power
switch.
ValueLoader LTO-1/LTO-2 Tape Autoloader User Manual
LED Indicators on page 23). Exporting the
on page 28). If errors occur on multiple known
on page 31). If a particular cartridges fails
Diagnostics and Troubleshooting
Removing Stuck Cartridges
Exporting
Cleaning
on page 57).
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