Quantum ValueLoader User Manual page 66

Diagnostics and Troubleshooting
Troubleshooting
Problem
Media Compatibility
Media format invalid for
drive type.
Media Attention LED Issues
Contamination by loose
debris.
Contamination by head
staining (caused by
adhesion of chemicals
present in tape media to
the head surface).
Non-acclimated media.
Wrong cleaning cartridge.
Bad/defective/
contaminated media.
Expired cleaning cartridge.
52
Solution
• You attempted to load damaged or incompatible media into
the tape drive. Ensure the media is compatible with LTO tape
drive (see Using Cartridges
For ValueLoader LTO-1, use only LTO Ultrium-1 cartridges.
For ValueLoader LTO-2, use only LTO Ultrium-2 cartridges.
• Avoid contamination by ensuring that the ValueLoader is
installed in a clean, contamination-free environment.
Cartridges should be stored vertically in their plastic cases.
Continue cleaning the tape drive as needed.
• One or two passes with the cleaning cartridge should resolve
the Media Attention LED caused by normal head staining. If a
cleaning cartridge is unsuccessful in resolving a cleaning light
after three or more attempts, discard it and use a new cleaning
cartridge.
• A cartridge should be acclimated for a minimum of 24 hours
before being used, particularly if it has been stored at a
substantially different temperature or level of humidity than
the ValueLoader.
• Make sure you are using an LTO Ultrium1 cleaning cartridge.
• If the Media Attention LED is cleared using a cleaning
cartridge and then immediately reappears each time a
particular cartridge is reloaded, and you have confirmed that
the suspect cartridge is not invalid, that cartridge should be
suspected as being contaminated. If this occurs, export the
cartridge, clean the tape drive again, and then load a known
good cartridge. In some cases, a cartridge can be worn out, or
have a damaged embedded servo signal.
• If the existing cleaning cartridge has been used 15 times,
replace it with a new cleaning cartridge.
ValueLoader LTO-1/LTO-2 Tape Autoloader User Manual
on page 26).