ISHIDA BC-4000 Service Manual
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ISHIDA BC-4000 Service Manual

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  • Page 2 Ishida. No patent liability is assumed with respect to the use of the information contained herein. Moreover, because Ishida is constantly striving to improve its high-quality products, the information contained in this manual is subject to change without notice.

  • Page 3: Important Notice

    ISHIDA is not liable for any damage, loss or injury that results from incorrect operation, insufficient caution, unauthorized modifications to the machine, or failure to follow the instructions contained in this manual.
  • Page 4 Disconnect power supply before servicing To ensure your personal safety, disconnect the power supply before servicing. Take precaution against residual electrical charge hazard Capacitors inside the machine may still hold an electrical charge even after power is disconnected. BC-4000 Service Manual No. 085-6693-02...
  • Page 5 A power supply that generates voltage variation may cause a malfunction. • Do not stand on the power cord, and do not place anything heavy on the cord. Doing so may damage the cord, resulting in accident or trouble. BC-4000 Service Manual No. 085-6693-02...
  • Page 6 Do not drop or apply a strong shock to the When cleaning the machine, only use a machine. soft dry cloth or a cloth wetted with a neutral cleanser. Never use thinner or other volatile liquids. BC-4000 Service Manual No. 085-6693-02...
  • Page 7 Indicates information that, if not heeded, could possibly result in loss of life or serious injury. Indicates information that, if not heeded, could result in relatively serious or minor injury, damage to the machine, or faulty operation. BC-4000 Service Manual No. 085-6693-02...

  • Page 8: Table Of Contents

    TOTAL MODE SELECTION..............2-22 2.6.1 B05-01 Daily Total ................2-22 2.6.2 B05-02 Weekly Total .................2-22 2.6.3 B05-03 Monthly Total ................2-23 2.6.4 Returning to B01..................2-23 B07 OPEN PRICE .................2-24 2.7.1 B07-01 Open Price Selection............2-24 2.7.2 Returning to B01..................2-24 BC-4000 Service Manual No. 085-6693-02...
  • Page 9 B09-02 Commodity Name Registration..........2-44 2.9.3 B09-04 Preset Key................2-45 2.9.4 B09-05 Store Name & Address ............2-45 2.9.5 B09-06 Date and Time ..............2-46 2.9.6 B09-07 Commodity Message............2-46 2.9.7 B09-08 Open PLU................2-47 2.9.8 B09-09 Item List................2-47 2.9.9 B09-10 RS232C Communications ............2-48 BC-4000 Service Manual No. 085-6693-02...
  • Page 10 C01-06 BIOS Program Number ............3-6 3.2.7 C01-07 Reset Count ................3-7 C02 RAM CLEAR ..................3-8 3.3.1 C02-01 SRAM Clear ................3-8 3.3.2 C02-02 Set Data Clear................3-8 3.3.3 C02-03 Test Data Clear...............3-8 3.3.4 Returning to C01 ...................3-9 viii BC-4000 Service Manual No. 085-6693-02...
  • Page 11 POWER SUPPLY BOARD REPLACEMENT ...........4-12 DISPLAY UNIT REPLACEMENT .............4-14 Chapter 5 ERROR LIST & TROUBLESHOOTING ........5-1 ERROR LIST .....................5-1 TROUBLESHOOTING ................5-2 Appendix ......................A-1 BLOCK DIAGRAM ..................A-1 DISPLAY SPECIFICATIONS (L1 TYPE)........... A-2 POWER SUPPLY UNIT SPECIFICATIONS..........A-3 BC-4000 Service Manual No. 085-6693-02...
  • Page 12 BC-4000 Service Manual No. 085-6693-02...

  • Page 13: Chapter 1 Overview

    Chapter 1 OVERVIEW 1. OVERVIEW FRONT VIEW Operator display Weigh platter Printer Height adjustment foot Key sheet REAR VIEW Customer display BC-4000 Service Manual No. 085-6693-02...

  • Page 14: Display

    Chapter 1 OVERVIEW DISPLAY KEY SHEET BC-4000 Service Manual No. 085-6693-02...

  • Page 15: Specifications

    Label width: Min. 38mm – Max. 64mm Power Supply AC220V ±10% 50/60Hz Operating Temperature -10°C - +35°C Operating Humidity 20-85% (non condensing) External Dimensions 400(W) × 460(D) × 480(H)mm (including the pole height) Weight 10kg or less Option Wireless LAN unit BC-4000 Service Manual No. 085-6693-02...

  • Page 16: Chapter 2 Setup Mode (B Mode)

    ENTERING SETUP MODE KEY IN ITEM No. 0.000 0.000 0.00 0.00 Key in the numeric value "6000" and press the [MODE] key. Then, the machine enters Setup Mode. SETUP PRESS [ ] KEY b00 SETUP BC-4000 Service Manual No. 085-6693-02...

  • Page 17: B01 Label Format

    1. Press the [ ] or [ENTER] key to enter B01-01-02 menu. LENGTH+GAP(32.5to242.5) b01-01-02 LENGTH 39.5 2. Measure the length of the label and the gap. 3. Key in the numeric value (0,1mm units), and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02...
  • Page 18 1. Press the [ ] or [ENTER] key to enter B01-01-05 menu. DIE-CUT=0, CONTINUOU=1 b01-01-05 CONTINUOUS 2. Key in the label type number (0: Die-cut labels (standard) or 1: Continuous labels) and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02...
  • Page 19 2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 3. Key in the desired number (0 or 1) to determine whether or not to print the title (unit price or weight) and press the [ENTER] key. 0: Disable 1: Enable BC-4000 Service Manual No. 085-6693-02...
  • Page 20 1. Press the [ ] or [ENTER] key to enter B01-01-10 menu. HEAD CHECK 1:ENABLE b01-01-10 HEAD CHECK 2. Use the [ ] or [ ] key to confirm the meaning of each item (code). BC-4000 Service Manual No. 085-6693-02...
  • Page 21 2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 3. Key in the desired number (0 or 1) to determine whether or not to print the store number and press the [ENTER] key. 0: Disable 1: Enable BC-4000 Service Manual No. 085-6693-02...

  • Page 22: B01-02 Label Format

    1. Press the [ENTER] key to enter B01-01 menu. PRINT SETUP [ENTER] b01-01 PRINT 2. Press the [ ] key to enter B01-02 menu. LABEL EDIT [ENTER] b01-02 FORMAT 3. To proceed further steps, key in “4141” and press the [SIZE] key. BC-4000 Service Manual No. 085-6693-02...
  • Page 23 0: X axis 1: Y axis Unit number (1-22) (in 0.1mm units) 3. Select “1” (Y axis) or “0” (X axis) using the [ ] or [ ] key. 0:Y AXIS POSITION (0490) b01-02-02 1n00 BC-4000 Service Manual No. 085-6693-02...
  • Page 24 3. Press the [PRINT] key to issue a test label to confirm print position for eack print unit. 2.2.2.4 Returning to B01-02-01 Operation Press the [END] key to return to B01-02-01 menu. FORMAT No. + [PLU] (30) b01-02-01 FORMAT No BC-4000 Service Manual No. 085-6693-02...
  • Page 25 1. Press the [ ] key repeatedly until 01-02-05 menu appears, or key in “5” and press the [ ] key to enter 01-02-05 menu directly. NUMBER OF UNIT [ENTER] b01-02-05 No OF UNIT 2. Press the [ENTER] key. NUMBER OF b01-02-05 No OF UNIT 2-10 BC-4000 Service Manual No. 085-6693-02...
  • Page 26 Press the [END] key to return to B01-01. PRINT SETUP [ENTER] b01-01 PRINT 2.2.2.11 Returning to B01 Operation Press the [END] key again to return to B01. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-11...

  • Page 27: B02 Barcode Setting

    10 DIGIT FLAG 8(13):2 Dig b02-02 10 DIG FLAG 4949 PLU8 PLU13 C/D or FF 10-digit fixed POS code 5-digit fixed POS code 2. Key in the desired flag code for source marking and press the [ENTER] key. 2-12 BC-4000 Service Manual No. 085-6693-02...

  • Page 28: B02-03 Barcode Type

    1: NON PLU 13 (EAN code) 2: NON PLU 8 (EAN code) 3: PLU 13 (EAN code) 4: PLU 8 (EAN code) 5: ITF 18 3. Key in the desired barcode type number and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-13...

  • Page 29: B02-04 Pos Type

    31:F F C C C C C Q Q Q Q Q (C/D) (F: Flag, C: Commodity code, P: Price, W: Weight, I: Item code, Q: Quantity, M: Manufacturer code, C/P: Check price, C/D: Check didit) 2-14 BC-4000 Service Manual No. 085-6693-02...

  • Page 30: B02-05 Itf 18 Digit Barcode Type

    0000 2. Key in the desired manufacturer code and press the [ENTER] key. 2.3.7 RETURNING TO B01 Operation Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-15...

  • Page 31: B03 Barcode

    2. Key in the item code position (starting position and the number of digits in the department code), and press the [ENTER] key. Example: Item code: “34567892”, Set value: “34”. In this example, the department code is “5678” that are 4 digits from the 3rd digit. 2-16 BC-4000 Service Manual No. 085-6693-02...

  • Page 32: B03-03 Group Code Position

    In this example, the group code is “34” that are 2 digits from the 3rd digit. 2.4.4 RETURNING TO B01 Operation Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-17...

  • Page 33: B04 Default Setting

    1. Press the [ ] or [ENTER] key to enter B04-02 menu. USE BY (0 to 999) b04-02 USE BY 2. Key in the number of days for Use By period and press the [ENTER] key. 2-18 BC-4000 Service Manual No. 085-6693-02...

  • Page 34: B04-03 Pack Time Print

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 1: Prohibit (No print) 2: Relative time print 3: Designated time print 3. Key in the desired number to determine whether or not to print the expiry time and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-19...

  • Page 35: B04-05 Best Before Date Print

    1. Press the [ ] or [ENTER] key to enter B04-06 menu. BEST BEFORE DATE (0 – 999) b04-06 BEFORE D 3. Key in the desired number of days for Best Before date and press the [ENTER] key. 2-20 BC-4000 Service Manual No. 085-6693-02...

  • Page 36: B04-07 Unit Type

    3. Key in the desired number to select the unit type and press the [ENTER] key. 2.5.8 RETURNING TO B01 Operation Press the [END] key to return to B01. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-21...

  • Page 37: Total Mode Selection

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the desired number to determine whether or not to use the weekly total function and press the [ENTER] key. 2-22 BC-4000 Service Manual No. 085-6693-02...

  • Page 38: B05-03 Monthly Total

    3. Key in the desired number to determine whether or not to use the weekly total function and press the [ENTER] key. 2.6.4 RETURNING TO B01 Operation Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-23...

  • Page 39: B07 Open Price

    3. Key in the number (0 or 1) to determine whether or not to allow open price function and press the [ENTER] key. 2.7.2 RETURNING TO B01 Operation Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT 2-24 BC-4000 Service Manual No. 085-6693-02...

  • Page 40: Plu Selection

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the unit price function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-25...

  • Page 41: B08-04 Markdown Flag

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the markdown price function and press the [ENTER] key. 2-26 BC-4000 Service Manual No. 085-6693-02...

  • Page 42: B08-06 Fixed Weight

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the quantity function function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-27...

  • Page 43: B08-08 Tare

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the date print function and press the [ENTER] key. 2-28 BC-4000 Service Manual No. 085-6693-02...

  • Page 44: B08-10 Shelf Life

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the Best Before date function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-29...

  • Page 45: B08-12 Best Before Date Data

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the pack time function and press the [ENTER] key. 2-30 BC-4000 Service Manual No. 085-6693-02...

  • Page 46: B08-14 Pack Time Data

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the expiry time function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-31...

  • Page 47: B08-16 Expiry Time Data

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the item code function and press the [ENTER] key. 2-32 BC-4000 Service Manual No. 085-6693-02...

  • Page 48: B08-18 Barcode Type

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the POS type function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-33...

  • Page 49: B08-20 Pos Flag

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the POS code function and press the [ENTER] key. 2-34 BC-4000 Service Manual No. 085-6693-02...

  • Page 50: B08-22 Open Price

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the commodity message function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-35...

  • Page 51: B08-24 Ingredients Message

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the NIP message function and press the [ENTER] key. 2-36 BC-4000 Service Manual No. 085-6693-02...

  • Page 52: B08-27 Coupon Message

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the Logo Image1 function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-37...

  • Page 53: B08-28 Logo Image 2

    1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the label format number function and press the [ENTER] key. Note: Steps “b08-30” and “b08-31” are not available. 2-38 BC-4000 Service Manual No. 085-6693-02...

  • Page 54: B08-32 Upper Limit

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the lower limit function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-39...

  • Page 55: B08-34 Unit Type

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the department code function and press the [ENTER] key. 2-40 BC-4000 Service Manual No. 085-6693-02...

  • Page 56: B08-36 Group Code

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the register code function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-41...

  • Page 57: B08-38 Cost Price

    0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the POP number function and press the [ENTER] key. Note: Step “b08-40” is not available. 2-42 BC-4000 Service Manual No. 085-6693-02...

  • Page 58: B08-41 Storage Message

    3. Key in the number (0 or 1) to determine whether or not to use the advisory message function and press the [ENTER] key. 2.8.39 RETURNING TO B01 Operation Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-43...

  • Page 59: B09 System

    1. Press the [ ] or [ENTER] key to enter B09-02 menu. COMMODITY 1:ENABLE b09-02 COMMODITY 2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 2-44 BC-4000 Service Manual No. 085-6693-02...

  • Page 60: B09-04 Preset Key

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the store name and address function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-45...

  • Page 61: B09-06 Date And Time

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the commodity message function and press the [ENTER] key. 2-46 BC-4000 Service Manual No. 085-6693-02...

  • Page 62: B09-08 Open Plu

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the item list function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-47...

  • Page 63: B09-10 Rs232C Communications

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the coupon message function and press the [ENTER] key. 2-48 BC-4000 Service Manual No. 085-6693-02...

  • Page 64: B09-21 Ingredients Message

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the NIP message function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-49...

  • Page 65: B09-23 Tcp/Ip Communication

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the operator system function and press the [ENTER] key. 2-50 BC-4000 Service Manual No. 085-6693-02...

  • Page 66: B09-25 Title Message

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the advertisement message function and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-51...

  • Page 67: B09-27 Department

    2. Use the [ ] or [ ] key to confirm the meaning of each item (code). 0: Disable 1: Enable 3. Key in the number (0 or 1) to determine whether or not to use the group function and press the [ENTER] key. 2-52 BC-4000 Service Manual No. 085-6693-02...

  • Page 68: B09-29 Campaign

    3. Key in the number (0 or 1) to determine whether or not to use the campaign function and press the [ENTER] key. 2.9.20 RETURNING TO B01 Operation Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-53...

  • Page 69: 2.10 B10 Ethernet Settings

    2.10.1.2 B10-01-02 IP Address 2 Operation 1. Press the [ ] or [ENTER] key to enter B10-01-02 menu. IP ADDRESS 2 b10-01-02 ADDR 2 2. Key in the desired address and press the [ENTER] key. 2-54 BC-4000 Service Manual No. 085-6693-02...

  • Page 70: B10-02 Gateway Address Settings

    Press the [END] key to return to B10-01 menu. IP ADDRESS SET [ENTER] b10-01 IP ADDRESS 2.10.2 B10-02 GATEWAY ADDRESS SETTINGS Operation 1. Press the [ ] key to enter B10-02. GATEWAY ADDRESS [ENTER] b10-02 GATEWAY BC-4000 Service Manual No. 085-6693-02 2-55...
  • Page 71 2. Key in the desired address and press the [ENTER] key. 2.10.2.4 B10-02-04 Gateway Address 4 Operation 1. Press the [ ] or [ENTER] key to enter B10-02-04. GATEWAY ADDRESS 4 b10-02-04 ADDR 4 2-56 BC-4000 Service Manual No. 085-6693-02...

  • Page 72: B10-03 Subnet Mask

    1. Press the [ ] or [ENTER] key to enter B10-03-01. SUBNET MASK 1 b10-03-01 ADDR 1 SUBNET MASK 1 b10-03-01 ADDR 1 2. Key in the desired address and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-57...
  • Page 73 ADDR 4 2. Key in the desired address and press the [ENTER] key. 2.10.3.5 Returning to B10-01 Operation Press the [END] key to return to B10-01 menu. IP ADDRESS SET [ENTER] b10-01 IP ADDRESS 2-58 BC-4000 Service Manual No. 085-6693-02...

  • Page 74: B10-04 Server Address

    2.10.4.3 B10-04-01 Server Address 3 Operation 1. Press the [ ] or [ENTER] key to enter B10-04-03. SERVER ADDRESS 3 b10-04-03 ADDR 3 2. Key in the desired address and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-59...

  • Page 75: B10-05 Login Name Registration

    TEST 3. Key in alpha-numeric characters using the keyboard and press the [ENTER] key. LOGIN NAME ISHIDA 4. Press the [END] key to return to B10-01 menu. IP ADDRESS SET [ENTER] b10-01 IP ADDRESS 2-60 BC-4000 Service Manual No. 085-6693-02...

  • Page 76: B10-06 Password Registration For Ftp Communication

    Note: Basically, MAC Address cannot be changed. When changing the address, key in the password “495344” and press the [SIZE] key to proceed further step. 2. Key in the desired address and press the [ENTER] key. BC-4000 Service Manual No. 085-6693-02 2-61...

  • Page 77: B10-08 Dhcp Communication Setup

    1. Press the [ ] key repeatedly until B10-08 menu appears, or key in “8” and press the [ ] key to enter B10-08 menu directly. DHCP SETUP [ENTER] b10-08 DHCP 2. Press the [ENTER] key to enter B10-08-01 menu. DHCP 1:ENABLE b10-08-01 DHCP 2-62 BC-4000 Service Manual No. 085-6693-02...

  • Page 78: B10-09 Network Status

    Press the [ENTER] key to enter B10-09-01 menu to confirm DHCP status. DHCP STATUS b10-09-01 DHCP 2.10.9.2 B10-09-02 IP Address Confirmation Operation Press the [ ] or [ENTER] key to enter B10-09-02 menu to confirm IP address. IP ADDR. b10-09-02 194.039.078.001 BC-4000 Service Manual No. 085-6693-02 2-63...
  • Page 79 Press the [END] key to return to B10-01 menu. IP ADDRESS SET [ENTER] b10-01 IP ADDRESS 2.10.9.7 Returning to B01 Operation Press the [END] key again to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT 2-64 BC-4000 Service Manual No. 085-6693-02...

  • Page 80: 2.11 B11 System Timer

    SYSTEM TIMER (10-1000sec) b11-01 TIMER 3. Key in the desired time (seconds) and press the [ENTER] key. 4. Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-65...

  • Page 81: 2.12 B12 Password Registration

    1. Press the [ ] or [ENTER] key to enter B12-02 menu. TOTAL ( - - - - ) b12-02 TOTAL 2. Key in a password (4 digits) for entering Total Mode and press the [ENTER] key. Note: Default value is “8000” 2-66 BC-4000 Service Manual No. 085-6693-02...

  • Page 82: B12-03 Password For Subtraction Mode

    2. Key in a password (6 digits) for proceeding further steps and press the [ENTER] key. Note: Default value is “495344” 2.12.6 RETURNING TO B01 Operation Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] BC-4000 Service Manual No. 085-6693-02 2-67...
  • Page 83 Chapter 2 SETUP MODE b01 LABEL FORMAT 2-68 BC-4000 Service Manual No. 085-6693-02...

  • Page 84: B13 Machine Number

    Note: Usually, the last digit of IP address is set as the machine number to avoid double registration. 4. Press the [END] key to return to B01 menu. 1 LABEL FORMAT [ENTER] b01 LABEL FORMAT BC-4000 Service Manual No. 085-6693-02 2-69...

  • Page 85: 2.14 Exiting The Mode

    Chapter 2 SETUP MODE 2.14 EXITING THE MODE Operation Press the [MODE] key to exit the current mode. KEY IN ITEM No. 0.000 0.000 0.00 0.00 2-70 BC-4000 Service Manual No. 085-6693-02...

  • Page 86: Chapter 3 Test Mode (C Mode)

    Turn ON the power, and immediately press and keep pressing any key other than the [RESET] key for a while until C00 menu appears on the display. TEST MODE PRESS [ ] KEY Note: It will take approximately 30 seconds to enter test mode. BC-4000 Service Manual No. 085-6693-02...

  • Page 87: C01 Hardware Test

    C01-01-00 20000 After a zero point adjustment, place the same weight as the maximum weighing capacity on the weigh platter and press the [TARE] key to execute the span adjustment automatically. ZERO=[ZERO]:SPAN=[TARE] C01-01-00 95000 75000 BC-4000 Service Manual No. 085-6693-02...

  • Page 88: C01-02 Key Check

    Returning to C01-01 Operation Press the [END] key to return to C01-01 menu. 1. A/D CHECK [ENTER] C01-01 3.2.2 C01-02 Key Check Operation Press the [ ] key to enter C01-02 menu. 2. KEY CHECK [ENTER] C01-02 BC-4000 Service Manual No. 085-6693-02...

  • Page 89: C01-03 Display Check

    Press the [RESET] key to exit the key check menu and return to C01-01 menu. 1. A/D CHECK [ENTER] C01-01 3.2.3 C01-03 Display Check Operation Press the [ ] key repeatedly until C01-03 menu appears. 3. DISPLAY CHECK [ENTER] C01-03 Press the [ENTER] key to execute the display check. BC-4000 Service Manual No. 085-6693-02...

  • Page 90: C01-04 Rs232C Check

    To finish the check, press the [END] key. The screen will return to C01-01 menu. 1. A/D CHECK [ENTER] C01-01 3.2.5 C01-05 Application Program Number Operation Press the [ ] key repeatedly until C01-05 menu appears. 5. APLY PROG. No. [ENTER] C01-05 BC-4000 Service Manual No. 085-6693-02...

  • Page 91: C01-06 Bios Program Number

    Press the [ENTER] key to enter C01-06-00 menu. Program number and version of the BIOS program are displayed. BIOS No.: B0500 C01-06-00 3.2.6.2 Returning to C01-01 Operation Press the [END] key to return to C01-01 menu. 1. A/D CHECK [ENTER] C01-01 BC-4000 Service Manual No. 085-6693-02...

  • Page 92: C01-07 Reset Count

    To clear the record, press the [ZERO] key twice. Otherwise, press the [END] key. The screen will return to C01-01 menu. 3.2.7.2 Returning to C01 Operation Press the [END] key to return to C01-01 menu. 1. A/D CHECK [ENTER] C01-01 BC-4000 Service Manual No. 085-6693-02...

  • Page 93: C02 Ram Clear

    “PASS” is displayed and “OK” buzzer sounds when data clear is completed. SETUP CLEAR [OK] C02-02 PASS 3.3.3 C02-03 Test Data Clear Operation Press the [ENTER] key to enter C02-03 menu. TEST DATA SET C02-03 BC-4000 Service Manual No. 085-6693-02...

  • Page 94: Returning To C01

    “PASS” is displayed and “OK” buzzer sounds when data clear is completed. TEST DATA SET [OK] C02-03 PASS 3.3.4 Returning to C01 Operation Press the [END] key to return to C01 menu. 1 HARDWARE TEST [ENTER] BC-4000 Service Manual No. 085-6693-02...

  • Page 95: C03 Thermal Head

    It is displayed in 100m (0.1Km) units and stored. PRINT USAGE ( 0.0 km) C03-02 To reset the distance, key in the password “495344” and press the [SIZE] key. Key in the desired usage distance and press the [ENTER] key. 3-10 BC-4000 Service Manual No. 085-6693-02...

  • Page 96: C03-03 Resistance Value Adjustment

    Key in the desired level (1 – 9) and press the [ENTER] key. Density range: 1 (thinnest) through 9 (thickest) Default value: 5 3.4.4 Returning to C01 Operation Press the [END] key to return to C01 menu. 1 HARDWARE TEST [ENTER] BC-4000 Service Manual No. 085-6693-02 3-11...

  • Page 97: C04 Label Sensor Check

    When a label is detected: 50±10 or less LABEL SENSOR 32 228 C04-00 Output value Resistance (without label) 3.5.2 Returning to C01 Operation Press the [END] key to return to C01 menu. 1 HARDWARE TEST [ENTER] 3-12 BC-4000 Service Manual No. 085-6693-02...

  • Page 98: C05 Total Memory

    Press the [ENTER] key to enter C05-00. Total memory capacity and remaining memory capacity are shown on the screen. MEM 878[KB] REM 845[KB] C05-00 3.6.2 Returning to C01 Operation Press the [END] key to return to C01 menu. 1 HARDWARE TEST [ENTER] BC-4000 Service Manual No. 085-6693-02 3-13...

  • Page 99: C06 Rom Switch

    RESET key (0: Use, 1: Prohibit) Auto clear after total data sending (0: Off, 1: On) Expiry date printing Print cash drawer (0: Off, 1: On) Weighing mode (0: 15Kg, 1: 30lb) Price calculation 3-14 BC-4000 Service Manual No. 085-6693-02...

  • Page 100: Returning To C01

    LCD backlight color (0: Green, 1: Orange) ITF bar code length ratio (0: 4:2, 1=5:2) Note: Two-color printing is not available. 3.7.2 Returning to C01 Operation Press the [END] key to return to C01 menu. 1 HARDWARE TEST [ENTER] BC-4000 Service Manual No. 085-6693-02 3-15...

  • Page 101: C07 Peel Sensor Check

    Press the [END] key to return to C01 menu. 1 HARDWARE TEST [ENTER] 3.8.3 Exiting the Mode Operation Press the [RESET] key or turn ON and OFF the power to exit Test Mode. KEY IN ITEM No. 0.000 0.000 0.00 3-16 BC-4000 Service Manual No. 085-6693-02...

  • Page 102: Chapter 4 Component Replacement

    Lever Thermal head Communication harness Note: If the print is so light, adjust the print darkness by moving the thermal head position back and forth and around as per step 2 above. BC-4000 Service Manual No. 085-6693-02...

  • Page 103: Print Roller Replacement

    5. Remove the screw fixing the top cover of the 6. Detach the top cover 6 and the above cover, printer unit. and remove the communication cable connecting with the keyboard. Keyboard communication cable Screw BC-4000 Service Manual No. 085-6693-02...
  • Page 104 Chapter 4 COMPONENT REPLACEMENT 7. Remove the screw fixing the roller bracket. 8. Remove the gear after pulling out the gear stopper, and remove the print roller. Gear stopper Screw for roller bracket BC-4000 Service Manual No. 085-6693-02...

  • Page 105: Load Cell Replacement

    Screws Screw 5. Detach the top cover, and remove the 6. Remove the 2 screws fixing the weigh platter. communication cable connecting with the keyboard. Screws Keyboard communication cable BC-4000 Service Manual No. 085-6693-02...
  • Page 106 Adjustment target: There is no gap between the stopper screw and the pole when the 1.5 times weight of the weighing capacity is placed on the platter. After the load cell has been replaced, perform the span adjustment. BC-4000 Service Manual No. 085-6693-02...

  • Page 107: Main Board Replacement

    Screws Screw 5. Detach the top cover, and disconnect the 6. Disconnect all harnesses connecting with keyboard communication cable. the main board, and dismount the A/D board. Connectors A/D board Connector Keyboard communication cable BC-4000 Service Manual No. 085-6693-02...
  • Page 108 Chapter 4 COMPONENT REPLACEMENT 7. Dismount the main board by removing the 3 screws fixing the board. Screws BC-4000 Service Manual No. 085-6693-02...

  • Page 109: Key Sheet Replacement

    Screws Screw 5. Detach the top cover, and remove the 6. Pull out the key sheet flat communication communication cable with the keyboard. cable connectors. Keyboard communication cable Key sheet cable connectors BC-4000 Service Manual No. 085-6693-02...
  • Page 110 Chapter 4 COMPONENT REPLACEMENT 7. Pull out the key sheet from the lower left side of the key sheet. BC-4000 Service Manual No. 085-6693-02...

  • Page 111: A/D Board Replacement

    Front cover Screws 3. Remove the 3 screws located on the bottom 4. Remove the screw fixing the top cover of the of the machine that are fixing the top cover. printer unit. Screws Screw 4-10 BC-4000 Service Manual No. 085-6693-02...
  • Page 112 6. Disconnect the load cell communication communication cable with the keyboard. harness on the A/D board using a soldering tool, and remove the A/D board from the main board. Keyboard communication cable Load cell communication harness BC-4000 Service Manual No. 085-6693-02 4-11...

  • Page 113: Power Supply Board Replacement

    Screws Screw 5. Detach the top cover, and remove the 6. Pull out the 2 plugs on the power supply communication cable with the keyboard. board. Keyboard communication cable 4-12 BC-4000 Service Manual No. 085-6693-02...
  • Page 114 Chapter 4 COMPONENT REPLACEMENT 7. Remove the 2 screws fixing the power supply board on the scale base, and detach the power supply board. Screws BC-4000 Service Manual No. 085-6693-02 4-13...

  • Page 115: Display Unit Replacement

    2. Pull out the display unit, and remove the flat with the pole. cable connector of the display unit. Screws Connector 3. Pull out the 6 rubber stopper fixing the 4. Open the display cover. display cover. Operator display Rubber stoppers Customer display 4-14 BC-4000 Service Manual No. 085-6693-02...
  • Page 116 Screws Connector 9. Remove the 4 screws fixing the customer 10. Remove the connector on the display board, display board. and detach the customer display board. Screws Connector BC-4000 Service Manual No. 085-6693-02 4-15...

  • Page 117: Chapter 5 Error List & Troubleshooting

    ERROR 21 Thermal head failure Press the [CLEAR] key to return to Normal Mode. ERROR 40 Memory error Press the [CLEAR] key to return to Normal Mode. WEIGHT OVER ERROR Blank WEIGHT UNDER ERROR ------ BC-4000 Service Manual No. 085-6693-02...

  • Page 118: Troubleshooting

    1. Power-supply voltage fluctuation 1. Confirm the power-supply while operating. 2. Power supply unit is defective. voltage. 3. Display board is defective. 2. Confirm the power supply unit, 4. Main board is defective. and replace it. BC-4000 Service Manual No. 085-6693-02...
  • Page 119 3. Thermal head is defective. 2. Confirm the permissible head 4. Main board is defective. voltage and replace the power supply unit. 3. Adjust the head, and replace it. 4. Check the main board, and replace it. BC-4000 Service Manual No. 085-6693-02...
  • Page 120 Design and specifications are subject to change without notice. 44 SANNO-CHO, SHOGOIN, SAKYO-KU KYOTO, 606-8392 JAPAN PHONE: 81-75-771-4141 FACSIMILE: 81-75-751-1634 URL: http://www.ishidajapan.com...

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