Control And Navigation; Configuring Remote Control Behavior - Polycom RealPresence Group 550 Administrator's Manual

Control and Navigation

Configuring Remote Control Behavior

You can customize the behavior of the remote control to support the user's environment.
Points to Note about remote control behavior:
• If the Polycom RealPresence Group system is paired and connected with a Polycom Touch Control,
the remote control is disabled.
• The Polycom RealPresence Group system remote control IR transmits a modulated frequency of
38 kHz.
• When a USB keyboard is connected to a RealPresence Group system, you can enter only numbers
with the remote control on the local interface's Place a Call > Keypad or Place a Call > Contacts
screens.
To configure remote control behavior:
1 In the web interface, go to Admin Settings > General Settings > System Settings > Remote
Control, Keypad, and Power.
2 Configure these settings.
Setting
Keypad Audio
Confirmation
Numeric Keypad Function
Use Non-Polycom Remote
Channel ID
Polycom, Inc.
Description
Specifies whether to play a voice confirmation of numbers selected with the remote
control or keypad.
Specifies whether pressing number buttons on the remote control or keypad moves
the camera to presets or generates touch tones (DTMF tones). If this is set to
Presets, users can generate DTMF tones by pressing the # key on the remote
while on a video screen.
Configures the system to accept input from a programmable, non-Polycom remote
control. In most cases the Polycom remote works as designed, even when this
feature is enabled. However, try disabling this feature if you experience difficulty
with the Polycom remote. For more information about Polycom RealPresence
Group system IR codes, refer to the Integrator's Reference Manual for the Polycom
RealPresence Group Series.
Specifies the IR identification channel to which the Polycom RealPresence Group
system responds. Set the Channel ID to the same channel as the remote control.
The default setting is 3. If the remote control is set to channel 3, it can control a
Polycom RealPresence Group system set to any Channel ID. For more information
about changing this setting, refer to Configuring the Remote Control Channel ID.
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