Related Manuals for Command Communications ASAP 104
Summary of Contents for Command Communications ASAP 104
- Page 1 ASAP ® Installation and Reference Guide Customer Service U.S.: 1-800-288-6794 E-mail: techsupport@commandcommunications.com Register Online at www.commandcommunications.com...
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Page 2: Table Of Contents
Table of Contents Programming Programming the ASAP 104.......... 19 Introduction Programmable features of the ASAP 104 ...... 21 ® Introducing the ASAP 104..........3 Programmable feature settings of the ASAP 104... 22 Before you begin...............3 Automatic No Answer Transfer ........23 A note about telephone company services ......3... -
Page 3: Introducing The Asap ® 104
Thank you for purchasing this ASAP product. ═════════════════════════════════════════════════════════════════ ® The ASAP 104 is a phone line management system designed to Introducing the ASAP direct incoming phone calls to 1 of 4 destinations. It is capable of transferring calls in virtually any configuration of data devices including, but not limited to the following: ●... - Page 4 ═══════════════════════════════════════════════════════════════ Selecting your set-up The ASAP 104 is a single line device that can be installed on a single telephone line with or without extension phones. This line may be part of a multi-line telephone system. The ASAP 104 has 2 operating modes, Automatic and Semi-Automatic, and can be connected in 3 separate configurations as...
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Page 5: Placing The Asap ® 104
® Ports on the ASAP The rear panel of the ASAP 104 includes 5 modular ports and a power input port, as shown: A typical installation (voice, fax, computer) would connect telephone equipment as follows: 1. Connect the provided modular line cord from a 3. -
Page 6: Connecting The Asap ® 104
═════════════════════════════════════════════════════════════════ ® Connecting the ASAP This section explains how to install the ASAP 104 in most phone configurations that appear in a home or office. You can install the ASAP 104 into one of the following phone configurations: • A telephone system •... -
Page 7: Installation At The Demarc
The following diagram shows an installation at the point of DEMARC on line 1. Once connected in this configuration, the telephones will never ring on an inbound call if the ASAP 104 transfers to port P2, P3 or port P4. Only calls that do not produce transfer tones will ring the telephones. -
Page 8: Installation With A Single Telephone Line
If you have a stand alone Caller ID device, simply plug the device into the Primary port (port P1 default), and then plug the phone into the Caller ID. The factory setting for Caller ID operation is ON. See "Programmable features of the ASAP 104" for more information. -
Page 9: Connecting The Asap 104 To A Dsl Phone Line
Connecting telephone equipment to the ASAP This section illustrates 2 typical applications using the ASAP 104. The ASAP 104 is capable of routing calls to any data device, system or system of devices that can answer a standard phone company ring signal. -
Page 10: Typical Connection For A Small Or Home Office
P4 - 1300Hz Modem calling tone or # 4 4 In this application, the ASAP 104 will provide Emergency Call Override to the Primary port (port P1 is default) if the phone company three-way calling has been activated. See the section "Emergency Call Override" for more information. -
Page 11: Operating Modes
P4. The ASAP 104 will ring the Primary port up to 6 times (Rings to port P1 in this example). If the call remains unanswered after 6 rings, the ASAP 104 will transfer (Automatic No Answer Transfer) the call to the Secondary port. The Automatic No Answer Transfer is designed to accommodate fax machines that do not produce a CNG tone, and can be turned off through programming. -
Page 12: Semi-Automatic Mode
P4. The ASAP 104 will ring the Primary port up to 6 times (Rings to port P1 in this example). If the call remains unanswered after 6 rings, the ASAP 104 will transfer (Automatic No Answer Transfer) the call to the Secondary port. -
Page 13: Distinctive Ring Service
(short-long-long) NOTE: If a ring burst is not assigned to a port, the ASAP 104 will not answer a call ringing with that specific cadence. (These settings are the default settings for transferring calls and can be changed to meet end-user needs.) -
Page 14: Distinctive Ring - Semi-Automatic Mode
Timer expires (10 seconds), only tone transfers are allowed. If the ASAP 104 detects any of the above signals, it transfers the call to the appropriate port. Otherwise, it remains on line until it receives transfer codes, or the call disconnects. -
Page 15: Special Operating Note
Receiving a computer call Unlike a fax call, most inbound computer calls do computer call to a port on the ASAP 104, instruct the not produce identifying tones; they remain silent caller to use one of the following methods. (In this until another modem answers the call. -
Page 16: Computer Calls Using Distinctive Ring Service From The
* * 2 2. If the ASAP 104 is installed with phones connected to all ports, this feature also allows an intercom path between ports. To make an internal call to another port, perform the following procedures: 1. -
Page 17: Answering Incoming Calls
ASAP 104" to turn on the Automatic Primary Port Transfer feature ON. With the Automatic Primary Port Transfer turned ON, the ASAP 104 will monitor the line for 30 seconds after the answering machine answers a call. If the answering machine (or telephone) disconnects from the call during this time, the ASAP 104 automatically transfers the call to the Secondary port. -
Page 18: Placing An Outbound Call
Automatic operation (with 3-way calling) When a call is in process on a port and a telephone connected to the Primary port goes off-hook, the ASAP 104 will disconnect the active port from the phone line, transmit a tone for 3 seconds, and then hook-flash to obtain dial tone from the phone company. -
Page 19: Programming The Asap 104
The ASAP 104 has many features that can be used to customize its operation. Many of these features have either feature settings or timing parameters associated directly with their operation. Therefore, read the following sections carefully to obtain the best results when programming the ASAP 104. ═════════════════════════════════════════════════════════════════... - Page 20 From the remote location, dial the phone number of the line connected to the ASAP 104. The call must be placed from a tone phone that has the # and * keys. When the ASAP 104 answers the call, and between the ring signals, press the # key, followed by the Security Access Code.
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Page 21: Programmable Features Of The Asap 104
═════════════════════════════════════════════════════════════════ Programmable features of the ASAP 104 Feature FEATURE FACTORY OPTIONS Number SETTING Automatic No Answer Transfer Automatic Primary Port Transfer Automatic Ring Reduction Automatic Ring Reduction Reset Extension Detection On-Line Extension Protection Answer Any Port Not Used Pound Key Required... -
Page 22: Programmable Feature Settings Of The Asap 104
═════════════════════════════════════════════════════════════════ Programmable feature settings of the ASAP 104 Feature FEATURE FACTORY OPTIONS Number SETTING 20 Automatic 20 and Operating Mode 21 Semi- Automatic Port Tone Assignment 0120 0-3 for each port Rings to Answer Call 1 to 99 1 to 99... -
Page 23: Automatic No Answer Transfer
If the answering machine answers a call and is on line for less than 30 seconds (Primary Port Transfer Timer) the ASAP 104 will transfer the call to the Secondary port. If the call is on line for more than 30 seconds, the ASAP 104 will simply reset for the next call when the answering machine disconnects. -
Page 24: Automatic Ring Reduction
Operates in either the Automatic mode or the Semi-Automatic mode. This feature is designed to reset the ASAP 104 to allow 6 rings (Rings to Ports P__) to the Primary port after the Automatic Ring Reduction reduced the ring count to 2 rings. -
Page 25: Extension Detection
104) going off-hook during a call. When answering a call from an extension phone, you will hear the ASAP 104 ringing the selected port. Pressing the * key on an extension phone stops the ASAP 104 from ringing the port and gives control of the call to the extension phone. -
Page 26: Answer Any Port
Operates in either the Automatic mode or the Semi-Automatic mode. This feature allows the ASAP 104 to determine whether or not the # key is required on an inbound call to transfer to a port, or for entering the remote programming mode using the Security Access Code. -
Page 27: Single Tone Detection
Automatic mode Once the ASAP 104 answers a call, it will listen for and transfer calls when a single frequency tone is detected. The Single Tone Detection Timer begins when the ASAP 104 answers the call. After the timer expires, the ASAP 104 will only transfer using the tone access codes. -
Page 28: Modem Tone Detection
Operation in the Automatic mode and Semi-Automatic mode varies as follows: Automatic mode Once the ASAP 104 answers a call, it will listen for and transfer calls when a modem calling tone is detected. Semi-Automatic mode Once a call is answered, the ASAP 104 will listen for and transfer calls when a modem calling tone is detected. -
Page 29: Caller Id Pass Thru
Automatic mode When the ASAP 104 is in the Automatic mode, the first ring of a call passes directly to the Primary port. Between the first and second rings, the Caller ID will display its information. The ASAP 104 answers the call before the start of the second ring and processes the call normally. -
Page 30: Caller Id Retransmission
Automatic mode When the ASAP 104 is in the Automatic mode, the unit detects the incoming ring signal and receives the caller ID information between the first and seconds rings. Before the second ring, the ASAP 104 answers and processes the call normally. The determined port is rung and the Caller ID information is retransmitted to the port after the first ring to the port. -
Page 31: Port Tone Assignment
Operation of this feature is provided through the Primary port, and can be set for automatic or manual operation. Automatic operation When a call is in process on a port and a phone connected to the Primary port goes off-hook, the ASAP 104 will automatically release the line as described in "Using the ASAP 104."... -
Page 32: Rings To Answer Call
═════════════════════════════════════════════════════════════════ Rings to Port P1 This feature determines the number of rings that the ASAP 104 provides to port P1 with a range of 1-99 rings and operates in either the Automatic mode or the Semi-Automatic mode. The factory setting for the Rings to Port P1 is 6 rings. -
Page 33: Rings To Port P4
═════════════════════════════════════════════════════════════════ Rings to Port P4 This feature determines the number of rings that the ASAP 104 provides to port P4 with a range of 1-99 rings and operates in either the Automatic mode or the Semi-Automatic mode. The factory setting for the Rings to Port P4 is 6 rings. -
Page 34: Single Tone Detection Timer
The Remote Security Access Code can be any numeric 1-4 digits not including the # key. See Pound Key Transfer Required for use with the Remote Security Access Code. Do not use a transfer code for a port on the ASAP 104, or 0 0 0 0 as it will disable remote programming. -
Page 35: Port P2 Transfer Code
The Port P2 Transfer Code can be any numeric 1-4 digits not including the # key. See Pound Key Transfer Required for use with the Port P2 Transfer Code. Do not use a code that is a transfer code for another port on the ASAP 104. -
Page 36: Primary Port Selection
This feature designates where the call is routed when tone transfer codes are not detected in the Automatic mode, or any inbound call when the ASAP 104 is in the Semi-Automatic Mode. Calls can be designated to any of the 4 ports other than the Secondary Primary Port Selection. -
Page 37: Drs Assignment
NOTE: If a ring burst is not assigned, the ASAP 104 will not respond to the incoming call designated to that phone number. Each ring burst can be assigned to 1 port. If you attempt to assign a ring burst to more than 1 port, the ASAP 104 will give an error tone. -
Page 38: Three Year Limited Warranty / Service Information
2. Enclose a copy of the bill of sale or other documentation showing original purchase date. 3. Contact the dealer where you purchased the ASAP 104, or call one of the service centers listed below to obtain a return material authorization number (RMA #). -
Page 39: Regulatory Compliance Information
FCC Rules Part 68 Statement of Compliance: The ASAP 104 complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the underside of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. - Page 40 14510 East Fremont Avenue COMMAND COMMUNICATIONS, the Arrow logo, and Centennial, CO 80112 ASAP are registered trademarks of: (303) 792-0890 Fax (303) 792-0855 Command Communications, Inc., Centennial, CO 80112 Email: techsupport@commandcommunications.com Customer Service 800-288-6794 (for U.S. and Canada) ©2008 Command Communications, Inc.
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