Cisco 7800 Series User Manual
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Cisco 7800 Series User Manual

Cisco 7800 Series User Manual

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Cisco IP Phone 7800 Series
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Summary of Contents for Cisco 7800 Series

  • Page 1 Cisco IP Phone 7800 Series User Guide...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com go...

  • Page 3: Table Of Contents

    C O N T E N T S C H A P T E R 1 Your Phone The Cisco IP Phone 7800 Series New and Changed Information New Information for Firmware Release 12.5(1)SR1 New Information for Firmware Release 12.5(1) New Information for Firmware Release 12.1(1)SR1...
  • Page 4 Troubleshooting Find Information About Your Phone Report Call Quality Issues Report All Phone Issues Lost Phone Connectivity Cisco One-Year Limited Hardware Warranty Terms C H A P T E R 2 Calls Audio Path Selection Make Calls Make a Call...
  • Page 5 Put a Call on Hold Answer a Call Left on Hold for Too Long Swap Between Active and Held Calls Swap Between Active and Held Calls on the Cisco IP Phone 7811 Call Park Place a Call on Hold with Call Park...
  • Page 6 CISCO 7800 SERIES USER GUIDE Swap Between Calls Before You Complete a Conference View and Remove Conference Participants Scheduled Conference Calls (Meet Me) Host a Meet-Me Conference Join a Meet-Me Conference Intercom Calls Make an Intercom Call Answer an Intercom Call...
  • Page 7 CISCO 7800 SERIES USER GUIDE Search for a Contact in Your Personal Directory Call a Contact in Your Personal Directory Assign a Fast-Dial Code to a Contact Call a Contact with a Fast-Dial Code Edit a Contact in Your Personal Directory...
  • Page 8 Check Your Phone Model Headsets Important Headset Safety Information Cisco Headset 500 Series Cisco Headset 561 and 562 Buttons and LED Standard Base for Cisco Headset 561 and 562 Cisco Headset 561 and 562 with Multibase Third Party Headsets Audio Quality...
  • Page 9 CISCO 7800 SERIES USER GUIDE C H A P T E R 9 Product Safety and Security Safety and Performance Information Power Outage External Devices Ways to Provide Power to Your Phone Phone Behavior During Times of Network Congestion UL Warning...
  • Page 10 CISCO 7800 SERIES USER GUIDE GoMomentum.com 888.538.3960...

  • Page 11: Your Phone

    • Additional Help and Information , on page 14 The Cisco IP Phone 7800 Series The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications. Table 1: Cisco IP Phone 7800 Series Major Features Features 7811...

  • Page 12: New And Changed Information

    New Information for Firmware Release 12.1(1)SR1 No updates were required for firmware release 12.1(1)SR1. New Information for Firmware Release 12.1(1) Table 4: Cisco IP Phone 7800 Series User Guide Revisions for Firmware Release 12.1(1). Revision Updated Section Updated for Cisco Headset 531 and Cisco Headset 532.

  • Page 13: New Information For Firmware Release 12.0(1)

    New Information for Firmware Release 11.7(1) No user guide updates were required for firmware release 11.7(1). New Information for Firmware Release 11.5(1)SR1 Table 5: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1)SR1. Revision Updated Section Updated for MLPP and Do not disturb support...

  • Page 14: Adjust The Handset Rest

    Step 5 Return the handset to the handset rest. Change the Viewing Angle of Your Phone You can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen. Procedure Step 1 Unplug the phone from the network.

  • Page 15: Connect To The Network

    CISCO 7800 SERIES USER GUIDE Step 5 Turn the footstand over. Step 6 Push the footstand back into the phone until the stand locks into place. Step 7 Place the phone upright and plug it into the network. Connect to the Network You need to connect the phone to the network.

  • Page 16: Activate And Sign In To Your Phone

    Sign In to Your Extension from Another Phone You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 17: Sign Out Of Your Extension From Another Phone

    You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager. Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.

  • Page 18: Speed-Dial Numbers

    CISCO 7800 SERIES USER GUIDE Features Description Speed dial Assign phone numbers to speed-dial numbers so that you can quickly call that person. Related Topics Phone Calls with Mobile Connect, on page 38 Speed Dial, on page 19 Forward Calls, on page 29 Speed-Dial Numbers When you dial a number on your phone, you enter a series of digits.

  • Page 19: Buttons And Hardware

    • Cisco IP Phone 7811 No buttons on either side of the screen • Cisco IP Phone 7821 Two buttons on the left side of the screen • Cisco IP Phone 7841 Two buttons on either side of the screen •...
  • Page 20 Toggle the headset on. When the headset is on, the button is lit. To leave headset mode, you pick up the handset or select Speakerphone The Cisco IP Phone 7811 does not have a Headset button. Contacts, Applications, and Access personal and corporate directories.

  • Page 21: Navigation

    CISCO 7800 SERIES USER GUIDE Navigation Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items. If a menu item has an index number, you can enter the index number with the keypad to select the item.

  • Page 22: Phone Screen Features

    Figure 3: Cisco IP Phone 7800 Screen The following table describes the Cisco IP Phone 8800 phone screen. Table 9: Cisco IP Phone 8800 Screen Information At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons.

  • Page 23: Power Requirements

    Only one of those calls is active and the other seven are held calls. Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phone 7800 Series: • Phihong adapter (PSC18U-480); Rating: 48 VDC 0.38A •...

  • Page 24: Energy Savings

    If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending power shutdown. The Cisco IP Phone 7811 doesn't support Power Save or Power Save Plus. Related Topics...

  • Page 25: Accessibility Features

    • For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/ products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html.

  • Page 26: Report Call Quality Issues

    Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

  • Page 27: Calls

    CISCO 7800 SERIES USER GUIDE C H A P T E R Calls • Audio Path Selection, on page 17 • Make Calls, on page 18 • Answer Calls, on page 21 • Mute Your Call, on page 25 •...

  • Page 28: Make Calls

    CISCO 7800 SERIES USER GUIDE Make Calls Your phone works just like a regular phone. But we make it easier for you to make calls. Make a Call Use your phone just like any other phone to make a call.

  • Page 29: Speed Dial

    CISCO 7800 SERIES USER GUIDE Procedure Step 1 (Optional) Select a line. Step 2 Press Redial. Speed Dial You can assign buttons or codes to quickly dial the numbers of people you call often. Before you can use speed-dial features on your phone, set up speed dial in the Self Care portal.

  • Page 30: Make A Call With A Fast-Dial Button

    CISCO 7800 SERIES USER GUIDE Procedure Enter the speed-dial code and press Speed Dial. Related Topics Self Care Portal, on page 7 Make a Call With a Fast-Dial Button Before you begin You need to set up the fast-dial codes in your personal directory.

  • Page 31: Calls That Require A Billing Code Or Authorization Code

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure When your phone rings, press the flashing line button to answer the call.

  • Page 32: Answer Call Waiting

    Answer Call Waiting When you are on an active call, you know that a call is waiting when you hear a single beep and see the line button flash. The Cisco IP Phone 7811 doesn't support call waiting. Procedure Step 1 Press the line button.

  • Page 33: Answer A Coworker's Phone (Call Pickup)

    CISCO 7800 SERIES USER GUIDE Related Topics Self Care Portal, on page 7 Answer a Coworker's Phone (Call Pickup) If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.

  • Page 34: Answer A Call Within Your Hunt Group

    CISCO 7800 SERIES USER GUIDE Step 3 If the call rings, press Answer to connect to the call when the call rings. Answer a Call Within Your Hunt Group Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the call load.

  • Page 35: Answer Calls Automatically

    If you prefer to use your headset to answer the call, set up your headset first. The Cisco IP Phone 7811 doesn't support a headset. If you automatically answer calls on your speakerphone and you change the call to the headset, your next incoming call automatically answers on the headset.

  • Page 36: Hold Calls

    CISCO 7800 SERIES USER GUIDE Procedure Step 1 Press Mute Step 2 Press Mute again to turn mute off. Hold Calls Put a Call on Hold You can put an active call on hold and then resume the call when you're ready.

  • Page 37: Swap Between Active And Held Calls On The Cisco Ip Phone 7811

    Swap Between Active and Held Calls on the Cisco IP Phone 7811 The Cisco IP Phone 7811 does not have line buttons. If you have a held call and an active call, you see the Swap softkey. If you have more than two calls, you see the Calls softkey.

  • Page 38: Retrieve A Call On Hold With Call Park

    CISCO 7800 SERIES USER GUIDE Step 2 (Optional) Communicate the parked number to the person who needs to answer the call. Retrieve a Call on Hold with Call Park You can pick up a parked call from anywhere in your network.

  • Page 39: Retrieve A Call On Hold With Manual Directed Call Park

    CISCO 7800 SERIES USER GUIDE Step 3 Required: Press Transfer again to park the call. Retrieve a Call on Hold with Manual Directed Call Park You can pick up a call that was parked to a dedicated call park number.

  • Page 40: Transfer A Call To Another Person

    CISCO 7800 SERIES USER GUIDE Transfer a Call to Another Person When you transfer a call, you can stay on the original call until the other person answers. This way, you can talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call before the other person answers.

  • Page 41: Add Another Person To A Call (7811)

    CISCO 7800 SERIES USER GUIDE Add Another Person to a Call (7811) Procedure Step 1 From an active call, press Conference Step 2 Add the other person to the call by doing one of the following: • Press Calls, select a held call, and press Yes.

  • Page 42: Scheduled Conference Calls (Meet Me)

    Hang up and try your call again. Procedure Dial the meet-me phone number that the conference host provides. Intercom Calls You can use an intercom line to place and receive one-way calls. Note Cisco IP Phone 7811 does not support intercom. GoMomentum.com 888.538.3960...

  • Page 43: Make An Intercom Call

    CISCO 7800 SERIES USER GUIDE When you place an intercom call, the recipient’s phone answers the call automatically with mute activated (whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one of these devices is active.

  • Page 44: Set Up A Supervised Call

    CISCO 7800 SERIES USER GUIDE The chaperone performs the following tasks: • Records the call. • Conferences in the first participant only. Other participants add people as needed. • Ends the call. The conference ends when the chaperone hangs up the call.

  • Page 45: Make A Priority Call

    CISCO 7800 SERIES USER GUIDE If you have turned on do not disturb (DND), a priority call will still ring your phone with a special ringtone. When you are on a high-priority call, the priority of the call does not change when you: •...

  • Page 46: Answer A Priority Call While On Another Call

    CISCO 7800 SERIES USER GUIDE Procedure Press the flashing amber session button when you hear the special ringtone for a precedence call. Answer a Priority Call While on Another Call If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person.

  • Page 47: Shared Lines

    CISCO 7800 SERIES USER GUIDE You can also display your active calls on your primary line, which is useful if you want all your calls displayed on a single screen. Procedure Press All Calls or the session button for your primary line.

  • Page 48: Phone Calls With Mobile Connect

    CISCO 7800 SERIES USER GUIDE If the phone that shares your line has privacy enabled, you can make and receive calls using the shared line as usual. Visual confirmation is displayed on your phone screen for as long as the feature is enabled.

  • Page 49: Move A Call From Your Mobile Phone To Your Desk Phone

    CISCO 7800 SERIES USER GUIDE Before you begin You need to enable Mobile Connect on your desk phone. Procedure Step 1 Press Mobility. Step 2 Press Select to send a call to your mobile phone. Step 3 Answer the active call on your mobile phone.
  • Page 50 CISCO 7800 SERIES USER GUIDE GoMomentum.com 888.538.3960...

  • Page 51: Contacts

    • Personal Directory, on page 41 • Cisco Web Dialer, on page 45 Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.

  • Page 52: Sign In And Out Of A Personal Directory

    CISCO 7800 SERIES USER GUIDE Sign In and Out of a Personal Directory Before you begin Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information.

  • Page 53: Call A Contact In Your Personal Directory

    CISCO 7800 SERIES USER GUIDE Call a Contact in Your Personal Directory Procedure Step 1 Press Contacts Step 2 Sign in to your personal directory. Step 3 Select your Personal directory and search for an entry. Step 4 Select the personal address book entry that you want to dial.

  • Page 54: Edit A Contact In Your Personal Directory

    CISCO 7800 SERIES USER GUIDE Edit a Contact in Your Personal Directory Procedure Step 1 Press Contacts Step 2 Sign in to your Personal directory. Step 3 Select Personal address book and search for an entry. Step 4 Press Select, then Edit.

  • Page 55: Cisco Web Dialer

    Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call.
  • Page 56 CISCO 7800 SERIES USER GUIDE GoMomentum.com 888.538.3960...

  • Page 57: Recent Calls

    CISCO 7800 SERIES USER GUIDE C H A P T E R Recent Calls • Recent Calls List, on page 47 • View Your Recent Calls, on page 47 • Return a Recent Call, on page 48 • Clear the Recent Calls List, on page 48 •...

  • Page 58: Return A Recent Call

    CISCO 7800 SERIES USER GUIDE Return a Recent Call You can easily call someone who has called you. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 (Optional) Select the required line. Step 4 Select the number that you want to dial.
  • Page 59 CISCO 7800 SERIES USER GUIDE Step 5 Press Delete. Step 6 Press Delete again to confirm. GoMomentum.com 888.538.3960...
  • Page 60 CISCO 7800 SERIES USER GUIDE GoMomentum.com 888.538.3960...

  • Page 61: Voicemail

    CISCO 7800 SERIES USER GUIDE C H A P T E R Voicemail • Your Voicemail Account, on page 51 • Check for New Voice Messages, on page 51 • Access Voicemail, on page 52 • Access Audio Voicemail, on page 52 Your Voicemail Account You can access your voice messages directly from your phone.

  • Page 62: Access Voicemail

    CISCO 7800 SERIES USER GUIDE Access Voicemail Procedure Step 1 Press Messages Step 2 Follow the voice prompts. Access Audio Voicemail Depending upon how your administrator has set up your phone, you can retrieve your voicemail without viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts.

  • Page 63: Applications

    Close Active Applications, on page 54 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications You can easily see what applications you already have open.

  • Page 64: Close Active Applications

    CISCO 7800 SERIES USER GUIDE Step 4 Press Exit. Close Active Applications Procedure Step 1 Press Applications Step 2 Select Running applications. Step 3 Select a running application and press Close app to close the application. Step 4 Press Close, then press Exit.

  • Page 65: Settings

    CISCO 7800 SERIES USER GUIDE C H A P T E R Settings • Change the Ringtone, on page 55 • Adjust the Contrast, on page 55 • Adjust the Phone Screen Backlight, on page 56 • Adjust the Volume During a Call, on page 56 •...

  • Page 66: Adjust The Phone Screen Backlight

    Step 5 Press Save to set the contrast. Adjust the Phone Screen Backlight You can adjust the backlight to make the phone screen easier to read. Backlights are not supported on the Cisco IP Phone 7811. Procedure Step 1 Press Applications Step 2 Choose Preferences >...

  • Page 67: Phone Display Language

    CISCO 7800 SERIES USER GUIDE Procedure Press Volume up and down to adjust the ringer volume when the phone rings. Phone Display Language Your phone can display text in many languages. Your administrator sets the language the phone uses. If you want the language changed, contact your administrator.
  • Page 68 CISCO 7800 SERIES USER GUIDE GoMomentum.com 888.538.3960...

  • Page 69: Accessories

    (a line, a speed dial, or a feature). If your phone's line buttons are already in use, your phone won't display any additional features. Table 11: Accessory Support for the Cisco IP Phone 7811, 7821, 7841, and 7861 Accessory...

  • Page 70: View The Accessories Associated With Your Phone

    Select Phone information. The Model number field shows your phone model. Headsets There are a number of Cisco and third party headsets available for use on your Cisco IP phones and devices. For additional information about Cisco headsets, see http://www.cisco.com/c/en/us/products/ unified-communications/uc_endpoints_accessories.html.

  • Page 71: Important Headset Safety Information

    Cisco Headset 500 Series The following Cisco headsets are available: • Cisco Headset 531—A headset with a single earpiece that can be used as either a standard headset or a USB headset with the USB adapter. • Cisco Headset 532—A standard headset with a dual earpiece that can be used as either a standard headset or a USB headset with the USB adapter.
  • Page 72 Occasionally a tone is played over your Cisco Headset 561 or 562. Some of these tones alert you when you perform an action, such as pressing a button. Other tones warn you that the headset requires attention, such as when the battery needs recharging, or when you are too far from the base station.

  • Page 73: Cisco Headset 561 And 562 Buttons And Led

    Cisco Headset 500 Series Support The Cisco IP Phone 7811 is the only phone in the Cisco IP Phone 7800 Series that does not support a headset. The Cisco IP Phone 7821, 7841, and 7861 use an RJ-style connector to connect with a headset or base.
  • Page 74 CISCO 7800 SERIES USER GUIDE The following table describes the Cisco Headset 561 and 562 Headset buttons. Table 12: Cisco Headset 561 and 562 Headset Buttons Number Name Description Power and Call button Use to power the headset on and off.

  • Page 75: Standard Base For Cisco Headset 561 And 562

    Standard Base for Cisco Headset 561 and 562 The Cisco Headset 561 and 562 come with a standard base to charge your headset. The base's LED display shows the current battery level, and your call state. In addition to the call control buttons on the headset, you can also answer and end calls when you lift or set down your headset on the base.
  • Page 76 CISCO 7800 SERIES USER GUIDE Note Your Cisco IP Phone administrator must enable hookswitch calling for the Y-Cable to work. Figure 10: Multibase LEDs The following table describes the multibase. Table 14: Multibase LEDs Number Name Description Battery Status LED...

  • Page 77: Third Party Headsets

    Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;...

  • Page 78: Audio Quality

    Wired Headsets A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These buttons adjust the earpiece volume and mute the audio from the headset microphone. When you install a wired headset, make sure you press the cable into the channel in the phone.

  • Page 79: Connect A Cisco Standard Base With The Y-Cable

    Plug the headset into the headset jack on the back of the phone. Press the cable into the cable channel. Connect a Cisco Standard Base with the Y-Cable You can connect the standard base to your phone with the included Y-cable. But note that the Y-cable has two RJ-type connectors - one for the auxiliary or AUX port, and one for the headset port.

  • Page 80: Connect The Multibase To A Bluetooth Device

    Connect the Multibase to a Bluetooth Device Cisco Headset 561 and 562 with Multibase can connect to Bluetooth devices such as a mobile phone or tablet. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number.

  • Page 81: Adjust The Headset Feedback

    Enable an E-Hookswitch Headset Electronic Hookswitch headsets use a base station and a wireless headset. The base station plugs into your phone headset jack. After installing the headset, you enable it on the Cisco Unified Communications Manager. Procedure Step 1...

  • Page 82: Troubleshoot Your Cisco Headset

    (Optional) If you place a call, dial the number. Troubleshoot Your Cisco Headset Try the following basic troubleshooting steps if you have trouble with your Cisco headset. • Restart your headset. • Make sure that all cords are properly plugged in and functioning properly.

  • Page 83: Poor Audio

    CISCO 7800 SERIES USER GUIDE Solution Check the volume level on your headset by pressing the volume controls to adjust the sound level. If the problem continues, use the following work flow to troubleshoot your problem. Figure 12: No Audio Workflow...

  • Page 84: Headset Not Charging

    100 feet or 30 meters. Headset Not Charging Problem Your Cisco Headset 561 and 562 is not charging when placed on the base. Solution • Check that your base is plugged into a reliable power source. • Make sure that your headset is properly seated on the base. When the headset is properly seated, the LED shows solid white.

  • Page 85: Headset Battery Not Holding A Charge

    Problem The wireless headset is not holding a full charge. Solution Your Cisco Headset 561 and 562 holds a charge for up to 8 hours of continuous use. If your headset battery seems weak or defective, contact Cisco support. GoMomentum.com...
  • Page 86 CISCO 7800 SERIES USER GUIDE GoMomentum.com 888.538.3960...
  • Page 87 • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. GoMomentum.com 888.538.3960...
  • Page 88 CISCO 7800 SERIES USER GUIDE Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Ways to Provide Power to Your Phone • Use the power adapter that comes with your phone.
  • Page 89 CISCO 7800 SERIES USER GUIDE Compliance Statements for New Zealand Permit to Connect (PTC) General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
  • Page 90 This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.

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