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Cisco 7811 User Manual

Ip phone cisco unified communications manager 10.0 (sip)
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Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified
Communications Manager 10.0 (SIP)
First Published: May 05, 2015
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Table of Contents
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  Summary of Contents for Cisco 7811

  • Page 1 Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) First Published: May 05, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3: Table Of Contents

    Power Save Power Save Plus Additional Information Phone Setup C H A P T E R 2 Connect Footstand Adjust the Handset Rest Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 4 Setup Call Back Notification Call Park Park a Call Using Assisted Directed Call Park Park a Call Using Manual Directed Call Park Manage Intercom Calls Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 5 C H A P T E R 5 Recents Overview View Recents View Call Record Details Filter Recents Dial from Recents Edit Phone Number Clear Recents Delete Call Record Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 6 Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone Switch a Desk Phone Call to a Mobile Phone Switch a Mobile Call to the Desk Phone Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 7 Frequently Asked Questions Troubleshooting C H A P T E R 1 1 Conference Button and Softkey Unresponsive Meet Me Conference Busy Tone Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 8 FCC Receivers and Class B Digital Statement Cisco Product Security Overview Warranty C H A P T E R 1 3 Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) viii...
  • Page 9: Getting Started

    Phone Connections Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
  • Page 10 Network port (10/100 SW) connection. IEEE 802.3af power enabled. AC-to-DC power supply (optional). Access port (10/100 PC) connection (optional). AC power wall plug (optional). Handset connection. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 11: Buttons And Hardware

    Select button Hold/Resume button Places an active call on hold and resumes the held call. Conference button Creates a conference call. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 12: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Both the handset produces a magnetic field that attracts small metallic objects such as pins and staples. To avoid possible injuries do not keep small metallic objects close to the handset. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 13: Phone Screen

    Phone Connections Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
  • Page 14: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Auxiliary port (optional) . AC power wall plug (optional). Handset connection. Network port (10/100 SW) connection. IEEE Analog headset connection (optional). 802.3af power enabled. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 15: Buttons And Hardware

    • Amber, flashing: Incoming call or reverting call • Red, steady: Remote line in use (shared line or Line Status) • Red, flashing: Remote line on hold Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 16: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Volume button Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 17: Phone Screen

    Softkey labels Display softkeys for available features or actions. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 18: Cisco Ip Phone 7841

    Phone Connections Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
  • Page 19: Buttons And Hardware

    Getting Started Buttons and Hardware Buttons and Hardware Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 20: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Hold/Resume button Places an active call on hold and resumes the held call. Conference button Creates a conference call. Transfer button Transfers a call. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 21: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Messages button Autodials your voice messaging system (varies by system). Handset Phone handset. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 22: Phone Screen

    Phone Connections Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
  • Page 23: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Auxiliary port (optional). AC power wall plug (optional). Handset connection. Network port (10/100 SW) connection. IEEE Analog headset connection (optional). 802.3af power enabled. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 24: Buttons And Hardware

    Transfer button Transfers a call. Conference button Creates a conference call. Places an active call on hold and resumes the held call. Hold/Resume button Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 25: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Toggles the microphone on or off. When the microphone is muted, the button is lit. Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Volume button Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 26: Phone Screen

    Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7811, 7821, 7841, and 7861: • Phihong Adaptor (PSC18U-480); Rating: 48 VDC 0.38A...
  • Page 27: Power Save And Power Save Plus

    To keep the phone active, you need to press OK in the message or any key on the phone. If you do not press the button or any key, your phone powers down. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 28: Additional Information

    • Cisco international web sites: Allows access to international Cisco web sites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 29: Chapter 2 Phone Setup

    If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 30: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 31: Clean The Phone Display

    Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the Caution phone because they can contaminate phone components and cause failures. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 32: Make Calls

    Press Speakerphone Step 2 Enter a number. Place a Call Using a Headset The Cisco IP Phone 7811 does not support a headset. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 33: Release A Call And Start Another Call

    The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that the * has changed to a + sign. You can only hear the tone in off-hook state. Step 2 Dial the number. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 34: Answer Calls

    If the call rings, press Answer to connect to the call. Answer Call Using Group PickUp and Group PickUp Number Procedure Step 1 Perform one of the following actions: Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 35: Answer Call Using Group Pickup And Phone Number

    • If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press OPickUp. Step 2 If the call rings, press Answer to connect to the call. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 36: Automatically Answer Calls

    Auto Answer feature to work with either your speakerphone or headset. For more information, contact your administrator. Note Because the Cisco IP Phone 7811 does not support a headset, you cannot answer a call automatically using a headset. Incoming calls are autoanswered with the headset when the following conditions apply: •...
  • Page 37: Respond To Call Waiting Notification

    Step 2 To redirect an incoming call while not on a call, press Divert. Step 3 To redirect a held call, press Divert. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 38: Forward All Calls

    Before completing a transfer procedure, you can press Cancel to cancel the transfer or you can press Swap to toggle between calls, which allows you to speak privately with each party. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 39: Mute Phone

    If you have a held call and an active call, press the line button for the held call to resume that call and place the other call on hold automatically. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 40: Put A Call On Hold By Answering A New Call

    Basic Operations Put a Call on Hold by Answering a New Call The Cisco IP Phone 7811 does not have line buttons. If the phone has a held call and a an active call, Note you see the Swap softkey. If the phone has more than two calls, you see the Calls softkey.
  • Page 41: Setup Call Back Notification

    • Press Resume to resume the call on your phone. • Retrieve the call from another phone. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 42: Manage Intercom Calls

    After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 43: View Phone Information

    Phone Information allows you to view the following model information for your phone: • Model Number • MAC Address • Active Load ID • IP Address • Active Server • Stand-by-Server Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 44: Sign In To The Cisco Unified Communications Self Care Portal

    Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using portal, you must sign out. In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in. For more information, contact your system administrator.
  • Page 45: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Enter your user ID in the Username field. Step 5 Enter your password in the Password field. Step 6 Select Login. Step 7 To sign out, select Logout. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 46: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Basic Operations Sign In To the Cisco Unified Communications Self Care Portal Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 47: Contacts

    Enter the search criteria information, press Submit, and select a contact. Step 5 Perform one of the following actions: • Press Dial. • Press EditDial to edit contact number, then press Dial. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 48: Search And Dial While On Call

    Personal Directory The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast-dialing. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 49: Add Personal Directory Entry

    Step 5 Press Edit to change the name or email address. Step 6 Change the name and the email address. Step 7 Press Update. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 50: Delete Personal Directory Entry

    Select the entry that you want to dial. Step 6 Perform one of the following actions: • Press Dial. • Press a line button. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 51: Search For Entry In Personal Directory

    Enter the search criteria information and press Submit. Fast-Dial Codes with Personal Directory You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 52: Assign Fast-Dial Code To Personal Directory Entry

    Select Personal Fast Dials and search for a fast-dial code. Step 4 Select the required code and press Remove. Step 5 Select the index and press Remove. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 53: Cisco Webdialer

    Contacts Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory...
  • Page 54: Sign Out Of Cisco Webdialer

    15 seconds. Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window. Step 2 Select Sign Out. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 55: Recents Overview

    If the phone number is unavailable, Unknown is displayed. All Recents items display in order by time (latest to oldest). You can also dial a number directly from the Recents list. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 56: View Recents

    Recents screen. f) If multiple lines exist, press Back to return to Recents screen. g) Press Exit to return to the Applications screen. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 57: Filter Recents

    The Cisco IP Phone 7811 does not support a Note headset. • Press Select. • Press the index number of the highlighted record. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 58: Edit Phone Number

    Step 6 If multiple lines exist, press Back to return to Recents screen. Step 7 Press Exit to return to the Applications screen. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 59: Delete Call Record

    Step 7 If multiple lines exist, press Back to return to the Recents screen. Step 8 Press Exit to return to the Applications screen. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 60: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Recents Delete Call Record Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 61: Voicemail

    The stutter tone is line-specific and you hear it only when using the line that has new voice messages. You can set up audible message waiting tones using the Self Care Portal. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 62: Access Voicemail

    • Press the line button, and then press the directory number of Voicemail Step 2 Follow the prompts to listen to your voice message. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 63: Conference

    Swap softkey to toggle between calls and allowing you to speak privately with each party. As the conference host, you can remove individual participants from the conference. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 64: Add Third Party To Conference

    For Cisco IP Phone 7811, press Calls softkey and press Yes to join two calls. Because Cisco IP Phone 7811 does not have a line key, the Calls softkey acts as a line key. The conference begins. The conference is established on the line with the active call.
  • Page 65: Meet Me Conference

    The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 66: Speed Dial

    You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client MatterCode (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 67: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    • Automated phone system response, required 4 seconds after the call is connected: 56789# To access this destination, specify the following speed-dial string: 95556543,1234,9876,,56789# Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 68: Multilevel Precedence And Preemption

    MLPP Priority Level Priority call Level 1 Medium priority (Immediate) call Level 2 High priority (Flash) call Level 3 Flash Override Level 4 Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 69: Make Priority Call With Login Required

    Enter your credentials on the authorization screen. You have three opportunities to enter your login information correctly. Step 5 Enter the destination number. You hear the precedence ringback tone and the precedence level icon displays on the screen. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 70: Do Not Disturb

    Press DND to turn on DND. Visual confirmation displays briefly. Step 2 Press DND again to turn off DND. Visual confirmation displays briefly. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 71: Line Status

    Your phone can play an audible alert when a call rings on the monitored line. For more information, contact your system administrator. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 72: Malicious Call Identification

    When the silent notification message is sent, your phone provides both a visual and audible confirmation. Cisco Extension Mobility Cisco Extension Mobility allows you to temporarily configure a Cisco IP Phone as your own. After you sign in to Cisco Extension Mobility, the phone displays the message Resetting and then Registering. The reset enables the phone to adopt your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 73: Enable Mobile Connect

    Enable Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 74: Hunt Groups

    Sign In and Out of a Hunt Group Signing out of a hunt group does not prevent direct calls from ringing your phone. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 75: Cbarge

    Press the line button of the shared line that is in use. If Privacy is enabled, you cannot add yourself to the shared line. Note The Cisco IP Phone 7811 does not support Privacy. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 76: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Calling Features Join Conference on Shared Line Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 77: Advanced Operations

    Incoming calls are given priority over Held or Park Reversion calls. The Answer button setup depends on your call-handling needs and work environment. For more information, contact your system administrator. Cisco IP Phone 7811 supports a single line. Note Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 78: Client Matter Code

    If required you can disable the incoming call alert. For more information, contact you system administrator. For Cisco IP Phone 7811, if there is a second incoming call while connected, the incoming call appears Note as a toast. With Answer, Decline, and Ignore softkeys, you can control the incoming call.
  • Page 79: Forced Authorization Code

    • Your phone rings and the line button flashes amber. • Your coworker’s phone rings and the line button flashes amber. • If you answer the call: Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 80: Feature Buttons And Softkeys

    Programmable Feature Softkey Button Button cBarge Call Back Call Forward All Call Park Call Park Line Status Call Pickup Call Pickup Line Status Conference Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 81: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    The Cisco IP Phone 7811 does not support Privacy. Quality Reporting Tool (QRT) Redial Monitoring and recording Speed Dial Speed Dial Line Status Transfer Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 82: Survivable Remote Site Telephony Overview

    Conference to Active Calls (Join) Conference List Transfer Consult only Transfer to Active Calls (Direct Transfer) Auto Answer Call Waiting Caller ID Audible Message Waiting Indicator Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 83: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Hold Reversion Calls remain on hold indefinitely. Remote Hold Calls appear as Local Hold calls. Meet Me The Meet Me softkey is not displayed. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 84: Mobile And Remote Access Through Expressway

    There is no official Cisco TAC support until the feature is officially released in a future firmware load. For those users who want to provide feedback, send an email to cefeedback@cisco.com. For more information, see the release notes.
  • Page 85: Turn Off The Alternate Tftp Server

    Set the Alternate TFTP Setting to Off. The Alternate TFTP for IPv6 must be set to Off when the phone is in dual mode. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 86: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Advanced Operations Turn Off the Alternate TFTP Server Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 87: Change Ringtone

    Press Apply to confirm your selection, or press Cancel to go back to the Ringtone screen. Step 7 Press to return to the Preferences screen. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 88: Adjust Contrast

    Select one of the following sidetone levels: • High • Normal • Low • Off Step 4 Press to return to the Preferences screen. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 89: Adjust Backlight

    (Feature button that your system administrator sets up) Note The Cisco IP Phone 7811 does not support feature buttons. • Messages • Applications Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 90: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    For information on Cisco Unified Communications Self Care Portal, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/ useroptions/10_5_1/CUCM_BK_U437D0F8_00_self-care-user-guide-1051.html. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 91: Frequently Asked Questions

    Your phone firmware has identified an internal error. Try unplugging the phone from the power source, wait one minute, and then plug the phone back in. If the message persists, contact your system administrator. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 92: Cisco Ip Phone 7811, 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Frequently Asked Questions Frequently Asked Questions Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 93: Troubleshooting

    You hear a busy tone after you dial into a Meet Me conference. Possible Cause The conference host has not yet joined the conference. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 94: Cannot Sign In To Personal Directory

    No Caller ID on Remote Hold Problem You have a shared line on your Cisco IP Phone 7821 and cannot see the caller ID when the remote line is on hold. This is applicable to the Cisco IP Phone 7821 only.
  • Page 95 Troubleshooting Security Error Message Cause Your phone firmware has identified an internal error. Solution If the message persists, contact your system administrator. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 96 Troubleshooting Security Error Message Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 97: Product Safety And Security

    Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
  • Page 98: Power Information

    Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port.
  • Page 99: Fcc Receivers And Class B Digital Statement

    If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/ policiesandregulations/ear/index.htm. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 100 Product Safety and Security Cisco Product Security Overview Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 101: Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty. Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 102 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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