Additional Troubleshooting Information; Control Debug Information From Cisco Unified Communications Manager - Cisco 7821 Administration Manual

Additional Troubleshooting Information

If you have additional questions about troubleshooting your phone, go to the following Cisco website and
navigate to the desired phone model:
http://www.cisco.com/cisco/web/psa/troubleshoot.html

Control Debug Information from Cisco Unified Communications Manager

If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to
turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for
analysis.
Because debugging captures detailed information, the communication traffic can slow down the phone, making
it less responsive. After you capture the logs, you should turn debugging off to ensure phone operation.
The debug information may include a single digit code that reflects the severity of the situation. Situations
are graded as follows:
• 0 - Emergency
• 1 - Alert
• 2 - Critical
• 3 - Error
• 4 - Warn
• 5 - Notification
• 6 - Information
• 7 - Debugging
Contact Cisco TAC for more information and assistance.
Procedure
Step 1 In the Cisco Unified Communications Manager Administration, select one of the following windows:
• Device > Device settings > Common Phone Profile
• System > Enterprise Phone Configuration
• Device > Phone
Step 2
Set the following parameters:
• Log Profile - values: Preset (default), Default, Telephony
• Remote Log - values: Disable (default), Enable
• IPv6 Log Server or Log Server - IP address (IPv4 or IPv6address)
Note
When the Log Server cannot be reached, the phone stops sending debug messages.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Additional Troubleshooting Information
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