Troubleshooting - Sony DCR-TRV820 Service Manual

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Troubleshooting

If you run into any problem using your camcorder, use the following table to troubleshoot the
problem. If the problem persists, disconnect the power source and contact your Sony dealer or local
authorized Sony service facility. If "C:ss:ss" appears on the LCD screen, in the viewfinder or the
display window, the self-diagnosis display function has worked. See page 169.
In the recording mode
Symptom Cause and/or Corrective Actions
START/STOP does not operate. • The POWER switch is set to OFF (CHARGE), VTR or
MEMORY.
c Set it to CAMERA. (p. 24)
• The tape has run out.
c Rewind the tape or insert a new one. (p. 22, 36)
• The write-protect tab is set to expose the red mark.
c Use a new tape or slide the tab. (p. 23)
• The tape is stuck to the drum (moisture condensation).
c Remove the cassette and leave your camcorder for at least 1
hour to acclimatize. (p. 182)
• While being operated in CAMERA mode, your camcorder has
The power goes off.
been in the standby mode for more than 3 minutes.
c Set the POWER switch to OFF (CHARGE) and then to
CAMERA again. (p. 24)
The image on the viewfinder screen • The viewfinder lens is not adjusted.
c Adjust the viewfinder lens. (p. 28)
is not clear.
The SteadyShot function does not • STEADYSHOT is set to OFF in the menu settings.
c Set it to ON. (p. 88)
work.
The autofocusing function does not • FOCUS is set to MANUAL.
c Set it to AUTO. (p. 60)
work.
• Shooting conditions are not suitable for autofocus.
c Set FOCUS to MANUAL to focus manually. (p. 60)
The fader function does not work. • The digital effect function is working.
c Cancel it. (p. 56)
The picture does not appear in the • The LCD panel is open.
c Close the LCD panel. (p. 26)
viewfinder.
You cannot record in the LP mode. • The tape is the standard 8 tape.
c Use Hi8
Troubleshooting
In the recording and playback modes
Symptom Cause and/or Corrective Actions
The power does not turn on. • The battery pack is not installed, or is dead or nearly dead.
c Install a charged battery pack. (p. 15, 16)
• The AC power adaptor is not connected to the mains.
c Connect the AC power adaptor to the mains. (p. 21)
The end search function does not • The tape was ejected after recording.
work.
• You have not recorded on the new cassette yet.
The end search function does not • The tape has a blank portion in the beginning or middle.
work correctly.
The battery pack is quickly • The operating temperature is too low.
discharged.
• The battery pack is not fully charged.
c Charge the battery pack fully again. (p. 16)
• The battery pack is completely dead, and cannot be recharged.
c Replace with a new battery pack. (p. 15)
The battery remaining indicator does • You have used the battery pack in an extremely hot or cold
not indicate the correct time.
environment for a long time.
• The battery pack is completely dead, and cannot be recharged.
c Replace with a new battery pack. (p. 15)
• The battery is dead.
c Use a charged battery pack. (p. 15, 16)
The power goes off although the • Charge the battery pack fully again so that the indication on the
battery remaining indicator indicates battery remaining indicator is correct.
that the battery pack has enough
power to operate.
The cassette cannot be removed from • The power source is disconnected.
c Connect it firmly. (p. 16, 21)
the holder.
• The battery is dead.
c Use a charged battery pack. (p. 15, 16)
The % and Z indicators flash and no
• Moisture condensation has occurred.
c Remove the cassette and leave your camcorder for at least 1
functions except for cassette ejection
work.
hour to acclimatize. (p. 182)
/Digital8 tapes. (p. 93)
(Continued on the following page)
163
(Continued on the following page) 165
Troubleshooting
Symptom Cause and/or Corrective Actions
A vertical band appears when you • The contrast between the subject and background is too high.
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you • This is not a malfunction.
shoot a very bright subject.
Some tiny white spots appear on the • Slow shutter, low lux or Super NightShot mode is activated.
LCD screen or in the viewfinder.
• If 10 minutes elapse after you set the POWER switch to
An unknown picture is displayed on
the LCD screen or in the viewfinder.
The picture is recorded in incorrect • NIGHTSHOT is set to ON.
or unnatural colours.
Picture appears too bright, and the • NIGHTSHOT is set to ON in a bright place.
subject does not appear on the LCD
screen or in the viewfinder.
A horizontal black band appears • Set STEADYSHOT to OFF in the menu settings. (p. 88)
when shooting a TV screen or
computer screen.
In the playback mode
Symptom Cause and/or Corrective Actions
The tape does not move when a • The POWER switch is set to CAMERA, MEMORY or OFF
video control button is pressed.
The playback button does not work. • The tape has run out.
• The video head may be dirty.
There are horizontal lines on the
picture or the playback picture is not
clear or does not appear.
No sound or only a low sound is • The stereo tape is played back with HiFi SOUND set to 2 in the
heard when playing back a tape.
• The volume is turned to minimum.
• AUDIO MIX is set to ST2 side in the menu settings.
• The tape has a blank portion in the recorded portion.
The date search does not work
correctly.
• PB MODE is set to
The picture which is recorded in the
Digital8 system is not played back.
• Set PB MODE to
The tape which is recorded in the Hi8/
standard 8 system is not played back
correctly.
164
Troubleshooting
When operating using the "Memory Stick"
Symptom Cause and/or Corrective Actions
The "Memory Stick" does not • The POWER switch is set to CAMERA or OFF (CHARGE).
function.
• "Memory Stick" is not inserted.
Recording does not function. • The "Memory Stick" has already been recorded to its full
• The "Memory Stick" formatted incorrectly is inserted.
• The write-protect tab on the "Memory Stick" is set to LOCK.
The image cannot be deleted. • The write-protect tab on the "Memory Stick" is set to LOCK.
• The image is protected.
You cannot format the "Memory • The write-protect tab on the "Memory Stick" is set to LOCK.
Stick".
Deleting all the images cannot be • The write-protect tab on the "Memory Stick" is set to LOCK.
carried out.
• The write-protect tab on the "Memory Stick" is set to LOCK.
You cannot protect the image.
• The image to protect is not played back.
• The write-protect tab on the "Memory Stick" is set to LOCK.
You cannot write a print mark on the
still image.
• The image to write a print mark is not played back.
The photo save function does not • The write-protect tab on the "Memory Stick" is set to LOCK.
work.
166
1-38
This is not a malfunction.
This is not a malfunction.
CAMERA or DEMO MODE is set to ON in the menu settings
without a cassette inserted, your camcorder automatically
starts the demonstration.
c Insert a cassette and the demonstration stops.
You can also cancel DEMO MODE. (p. 94)
c Set it to OFF. (p. 31)
c Set it to OFF, or use the NightShot function in a dark place.
(p. 31)
(CHARGE).
c Set it to VTR. (p. 36)
c Rewind the tape. (p. 36)
c Clean the heads using the Sony V8-25CLD cleaning cassette
(not supplied). (p. 183)
menu settings.
c Set it to STEREO. (p. 88)
c Open the LCD panel and press VOLUME +. (p. 36)
c Adjust AUDIO MIX. (p. 88)
(p. 73)
/ in the menu settings.
c Set it to AUTO. (p. 88)
/ in the menu settings. (p. 88)
c Set it to MEMORY. (p. 108)
c Insert a "Memory Stick". (p. 107)
capacity.
c Erase unnecessary images and record again. (p. 110, 135)
c Format the "Memory Stick" on your camcorder or use
another "Memory Stick". (p. 92)
c Release the lock. (p. 105)
c Release the lock. (p. 105)
c Cancel image protection. (p. 134)
c Release the lock. (p. 105)
c Release the lock. (p. 105)
c Release the lock. (p. 105)
c Press MEMORY PLAY to play back the image. (p. 124)
c Release the lock. (p. 105)
c Press MEMORY PLAY to play back the image. (p. 124)
c Release the lock. (p. 105)