Troubleshooting - Sony Handycam HDR-SR11 Operating Manual

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Troubleshooting
If you run into any problems using your
camcorder, use tile following table to
troubleshoot the problem. If the problenl
persists, disconnect the power source attd
contact your Sony dealer.
Notes beforesendingyour camcorder
for repair
• Your c;mlcorder may be required to initialize or
cbnge the current hard disk ot the camcorder,
depending on the problen_. In the event ot this,
the dak_ stored on the hard di_k will be deleted.
Be snl_: to sa_ethe data on tile internal ham di_k
(see ' Hm_dycmn HmMbook"/PDF)) omo oilier
mcdia (backup) belore sending your camcorder
lot repair, We will not compensate you lot any
loss of hard disk data,
• During repair, we may check a minimum
amount of data storcd on the hard disk in order
to investigz_te the problem. However, your Sony
dealer will neither copy nor retain your okla.
• For lhe sytllplonls of your calncorder, see
"Handycam Handbook" (PDF) and R)r
connecting 1o the compuler, see "PMB Guide."
The power does not turn on.
• Attach a charged battery _:_ackto the
camcorder (p. 9).
• Connect the plug of the AC Adaplor to
the wall outlet (wall socket) (p. 9).
The camcorder does not operate
even when the power is set to on.
• It takes a 1_.'_ seconds for your
camcorder to be ready to shoot after the
power is turned on. This is not a
malfunction.
• Disconnect Ihe AC Adaptor from the
wall outlet (wall socket) or remove the
battely pack, then reconnect it d'ler
about 1 minute. If the functions still do
not work, press the RESET button
(p. 18) using a pointed object (lf you
press the RESET button, all settings,
including the clock setting, are reset).
• The tenlperature of your camcorder is
extremely high. Turn off your
camcorder md leave it lbr a while ill a
cool place.
• The temperature of your camcorder is
extremely h)w. Leave your camcorder
with the power of your camcorder on.
Turn off the camcorder and take it to a
warm place. Leave the camcorder there
for a while, then turn on the camcorder.
Your camcorder gets warm.
• This is because tile power has been
turned on for a long time. This is not a
malfimction.
The power abruptly turns off.
• Use tile AC Adaptor.
• Turn on the power again.
• Charge the battery pack (p. 9).
Pressing START/STOP or PHOTO
does not record images.
• Set Ihe POWER switch Io _ (Movie)
or I1_11 ( Still)(p. 14).
• You cannot record images in sleep
mode. Press the QUICK ON button
(p. 17).
• Your camcorder is recording the image
you have just shot on the media. You
cannot make new recording during this
period.
• The media is fulh Delete tmnecessary
images (p. 25).
• Total number of movie scenes or still
images exceeds the recordable capacity
of the media. Delete unnecessary
images (p. 25).
The recording stops.
• The temperature of your camcorder is
extremely high/low. Turn off your
camcorder md leave it lbr a while ill a
coolA_amt place.
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