Void Transaction; Local Total Report; Tip (Gratuity) Entry - Sam4s ER-920 Operator's And Programming Manual

Void Transaction

Transaction Void allows a transaction to be removed from the batch and not reported to the
cardholder statement.
NOTE: The approval code is an alphanumeric entry. If your ER-900 series ECR is
using an alpha keyboard overlay, you can type the descriptors. If the alpha keyboard is
not available, you must use the alpha code chart to determine the numeric entries. For
example the approval code "VITAL8" would be entered as "086 073 084 065 076 056".
See "ER-925/ER-945 Alpha Keyboard Overlay", "ER-920/ER-940 Alpha Keyboard
Overlay" on page 132, or "Descriptor Code Chart" on page 133 to make the
appropriate entries.
NOTE: If the approval code is numeric, you may have to enter leading zeros.

Local Total Report

Run an Issue Local Total report to confirm that credit totals match the financial report before
closing the batch. See "Issue Local Total" on page 227.

Tip (Gratuity) Entry

Gratuities (tips) indicated by the customer on the payment draft must be entered into the ECR
before the batch is closed. Note: If tips are corrected, corresponding corrections must be
made manually to the Financial and Clerk reports.
224 • Integrated Payment Appendix
1. Turn the key lock to the VOID position.
2. Register a normal transaction.
3. Press the appropriate CHARGE key. The message "SLIDE CARD" displays
4. Slide the card. The message "ENTER APP CODE" displays.
5. Enter the authorization code printed for the transaction to be voided, press
CASH. The message "ENTER REF NO" displays.
6. Enter the Reference number from the transaction to be voided; press CASH. The
transaction is found and the original record removed.
1. Turn the key lock to the Z position, enter 510 and press SUBTOTAL.
2. At the message "ENTER REC NO.", enter the record number of the transaction
and press CASH.
3. At the message "ORIG TRAN AMOUNT", enter the original transaction amount
and press CASH.
4. At the message "TIP AMOUNT", enter the tip amount and press CASH.
5. If the record number and transaction number are valid, the tip amount is entered
in the batch and a tip entry chit prints as shown below.
SAM4s ER-900 Series Operator's & Programming Manual v.1.28