Service And Warranty Info; How To Receive Warranty Service - Magnum Energy ME-RC Owner's Manual

9.0 Service and Warranty Info

9.0 Service and Warranty Info
Magnum Energy, Inc., (hereafter "Magnum") warrants the ME-RC remote
to be free from defects in material and workmanship that result in product
failure during normal usage, according to the following terms and conditions:
1. The limited warranty for this product extends for a maximum of 12 months
from the product's original date of purchase.
2. The limited warranty extends to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser.
3. During the limited warranty period, Magnum will repair or replace at
our option any defective parts—or any parts that will not properly
operate for their intended use—with factory new or remanufactured
replacement items if such repair or replacement is needed because
of product malfunction or failure during normal usage. The limited
warranty does not cover defects in appearance, or cosmetic, decorative,
structural or non-operative parts. Magnum's limit of liability under this
warranty shall be the actual cash value of the product at the time the
original purchaser returns the product for repair, determined by the
price paid by the original purchaser. Magnum shall not be liable for any
other losses or damages.
4. Upon request from Magnum, the original purchaser must prove the
product's original date of purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Magnum.
After the completion of service under this limited warranty, Magnum
will return the product prepaid to the original purchaser via a Magnum
selected non-expedited surface freight within the contiguous United
States and Canada; this excludes Alaska and Hawaii.
6. If Magnum repairs or replaces a product, its warranty continues for
the remaining portion of the original warranty period or 90 days from
the date of the return shipment to the original purchaser, whichever is
greater. All replaced products and parts removed from repaired products
become the property of Magnum.
7. This limited warranty is voided if:
• the product has been modifi ed without authorization.
• the serial number has been altered or removed.
• the product has been damaged from abuse, neglect, accident,
high voltage or corrosion.
• the product was not installed/operated according to instructions.
9.1

How to Receive Warranty Service

If your product requires warranty service, contact Magnum at:
•
•
If returning your product directly to Magnum, you must:
1. Return the unit in the original, or equivalent, shipping container.
2. Receive a Return Materials Authorization (RMA) number from Magnum
prior to the return of the product for service.
3. Place RMA numbers clearly on the shipping container or the packing slip.
When sending your product for service, please ensure it is properly packaged.
Damage due to inadequate packaging is not covered under warranty.
We recommend sending the product by traceable and insured service.
BEFORE RETURNING ANY UNIT, A RETURN MATERIAL
AUTHORIZATION (RMA) NUMBER IS REQUIRED
79
Telephone: 425-353-8833, or
Email: warranty@magnumenergy.com
©2013 Magnum Energy, Inc.