Lifescan SureStepFlexx Operator's Manual page 99

MESSAGE
Invalid Date
Invalid
Expiration Date
Invalid Operator
ID
Invalid Patient
ID
Invalid Phone
Number
Invalid Strip Lot
Number
Invalid Time
Last Data
Transfer Failed
mm/dd/yy
hh:mm
Lithium Battery
Low
Call LifeScan!
Low Battery
Meter Disabled Meter deleted from
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
POSSIBLE CAUSE
Date entered not valid. Enter valid date following
Invalid month or year.
Or, date entered
already expired.
Operator ID format not
correct.
Patient ID format not
correct.
Phone number not
entered, or more than
4 pause characters
entered.
Strip lot number not
correct. Less than 10
digits were entered, or
code out of range.
Time entered not valid. Enter a valid time following
Last attempt to
transfer data between
meter and workstation
failed.
Lithium battery voltage
low.
Battery power low.
system or unassigned.
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Chapter 7: Troubleshooting
SOLUTION
mm/dd/yy format.
Check expiration date, then
reenter it.
Reenter your ID using barcode
scanner or touch screen.
Reenter patient ID using
barcode scanner or touch
screen.
Reenter phone number.
Check lot number and reenter
it.
hh:mm (hours:minutes)
format.
Perform data transfer again.
Contact LifeScan.
Change batteries.
Contact system administrator
for current status of meter.
Assign meter to location, then
perform data transfer with
workstation.
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