Lifescan SureStepFlexx Operator's Manual page 93

ERROR
Error 3
Test Strip
Error 4
Temperature
Range
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
POSSIBLE CAUSE
The meter detected a
problem with the
position of the test
strip.
The meter detected a
temperature problem.
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Chapter 7: Troubleshooting
SOLUTION
1.Clean meter, especially
contact points in lens
area, but
NOTE: Before cleaning,
compare color of test strip
confirmation dot to Color
Chart on test strip bottle.
If glucose level is very high
or very low, take appropri-
ate steps to monitor
patient and provide
medical care.
• Repeat test with new
test strip.
• Do not move test strip
after you insert it.
Remove test strip only
when test is complete.
2.If you continue to get any
error message, obtain a
laboratory result. Take
appropriate steps to
monitor patient and
provide medical care
while awaiting laboratory
result.
3.Contact LifeScan for help.
1.Repeat test with new test
strip. Make sure meter
and test strip are at room
temperature.
• Do not apply heat or cold
to meter. Operating tem-
perature is 18°–30°C.
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