Lifescan SureStepFlexx Operator's Manual page 90

The SureStepFlexx Meter displays prompts and error
messages to indicate the system has detected a problem
with its internal function, the test strip, or the testing
procedure. These messages help in resolving some
common problems that may occur during testing.
However, the meter cannot detect all problems. When
the meter does detect a problem, it may not produce an
error message every time the problem occurs. In some
situations, improper use may cause an inaccurate result
without producing an error message.
CAUTION:
Troubleshooting section, keep in mind the following:
• If patient symptoms indicate the need for
treatment, provide appropriate medical care before
you continue with troubleshooting.
• If you repeatedly get any error message or you are
otherwise unable to obtain a meter result, perform
a laboratory test. Take appropriate steps to monitor
the patient and provide medical care while
awaiting the lab result.
• After any test, you can compare the test strip confir-
mation dot to the Color Chart on the test strip bot-
tle. If the comparison indicates that the glucose level
is very high or very low, perform a laboratory test.
Take appropriate steps to monitor the patient and
provide medical care while awaiting the lab result.
• Do not use the Color Chart as a replacement for a
meter result.
If you need help resolving an error or you encounter any
other problem with the system, contact the LifeScan
Healthcare Professional Line at 1 800 524-7226 (USA)
or 1 888 353-0800 (Canada).
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
78
SureStepFlexx Meter Operator's Guide
While resolving an error message using the
1 800 524-7226 (USA)
1 888 353-0800 (Canada)