Lifescan SureStepFlexx Operator's Manual page 101

MESSAGE
QC Due:
QC Missed or
Failed
Remove Strip
appears after
you insert test
strip.
SCAN button
does not
appear on data
entry screens
Self-test failed:
0080
Self-test failed:
xxxx
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
POSSIBLE CAUSE
QC overdue or QC test
failed.
Not enough sample on
test strip, or test strip
inserted too quickly.
1.Meter's barcode
scanner not
enabled at
workstation.
2. Meter's battery
power too low to
operate barcode
scanner.
3. Meter not equip-
ped with barcode
scanner.
1.Test strip holder
removed or not
completely inserted.
2.Test strip partially
inserted.
3.Test strip holder
and lens area dirty.
Intermittent system
check reading
fluctuation.
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Chapter 7: Troubleshooting
SOLUTION
Successfully perform all
required QC tests.
Remove test strip. Check
confirmation dot. If white
patches or streaks appear, not
enough blood was applied for
an accurate result. Repeat test
with new test strip.
When "Insert Strip" appears,
firmly and more slowly insert
test strip until it stops.
1.Contact system
administrator to enable
meter's barcode scanner.
2.Check meter's battery bar
for adequate power.
Change meter batteries, if
necessary.
3.Manually enter lot num-
bers and IDs using the
keypad.
1.Make sure test strip holder
is properly installed.
2.Remove test strip from
meter.
3.Clean test strip holder and
lens area.
1.Turn the meter off and on
several times.
2.Contact LifeScan.
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