Philips Sopho 2000 IPS User Manual page 121

A
If the data for CM17 Y=A is "0", set the
CM41
interval time for ACD Delay Announcement.
Specify the maximum ACD call waiting time
before answer or abandonment for ACD PEG
Count, and waiting time before ACD Delay
Announcement.
CM49 Assign the ACD Delay Announcement
function to the required Digital Announcement
Trunk.
CM51 When transferring the call to a station or Atten-
dant after the 1st interval time of ACD Delay
Announcement, assign the destination.
NOTE: This is a separate feature called
"Delay Overflow". ACD Delay An-
nouncement is required in order for
this feature to work.
CM20 To record, replay and delete a message, assign
the Digital Announcement Trunk access code,
respectively.
CM08 Specify a diversion display on a D
Attendant Console when transferring an ACD
call.
END
DESCRIPTION
term
or
AUTOMATIC CALL DISTRIBUTION (ACD)
• Y=0
(1) 47
(2) 01-30: 4-120 seconds
If no data is set, the default setting is 32-36
seconds.
• Y=0
(1) 16
(2) 01-30: 4-120 seconds
If no data is set, the default setting is 32-36
seconds.
• Y=00
(1) 000-001: Built-in DAT on MP card
002-127: Digital Announcement Trunk
(2) 0B0XX
XX: 00-15: ACD group No.
• Y=17
(1) 00-63: Tenant No.
(2) Destination:
X-XXXXXXXX: Station No.
E000
• Y=0-3 Numbering Plan Group 0-3
(1) X-XXXX: Access code
(2) A100: Record
A101: Replay
A102: Delete
(1) 357
(2) 0 : Available
1 : Not available
– 103 –
DELAY ANNOUNCEMENT-ACD
DATA
(4 second increments)
(4 second increments)
Card (EB002-EB127) No.
assigned by CM10/CM14
: Attendant Console
NWA-008845-001 Rev.5.0
32ch1002.fm