Panasonic KX-NCP500 Manual Manual page 150

9.1.6 ICD Group Features—Queuing
® [631] Sequences in Queuing Time Table
*2 If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Explanation for Queuing Time Table 01:
Sequence 01
The call
enters
OGM 01 is played.
the queue.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)
This feature is also known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customized as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Off
Red on
Rapid red flashing
PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features—
4.18 [2-9] System Options—Option 4—
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
→Queuing Time Table
→Miscellaneous—
→Miscellaneous—
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
5.18 [3-7-1] VM(DPT) Group—System Settings—
5.21 [3-8-1] VM(DTMF) Group—System Settings—
150 Feature Manual
Queuing Time Table 01
Sequence 02
Music on Hold OGM 03 is played.
is played for
30 seconds.
The call is connected to an agent as
soon as one becomes available.
No queued call
At or under the assigned number for Hurry-up
Over the assigned number for Hurry-up
Transfer—Transfer to busy Extension without BSS Operation
Extension No Answer Redirection Time
Maximum No. of Busy Extension
Sequence 03 Sequence 04
The call is
redirected to
We are sorry to
the overflow
keep you holding.
destination.
All of our agents
are still handling
other calls. We
are transferring
you to the
Calls in the Waiting Queue
Incoming Call Queue Monitor
Call Waiting on VM Group
Others—Call Waiting on VM Group
The call is
answered
by the
overflow
destination.
Document Version 2009-12