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Cisco SPA112 Administration Manual

Spa100 series phone adapters.
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ADMINISTRATION
GUIDE
Cisco SPA100 Series Phone Adapters
SPA112 and SPA122

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   Summary of Contents for Cisco SPA112

  • Page 1

    ADMINISTRATION GUIDE Cisco SPA100 Series Phone Adapters SPA112 and SPA122...

  • Page 2: Table Of Contents

    Contents Getting Started Feature Overview Understanding Voice Service Operations ATA Voice Features LED Status for RC Product Features 1-12 Top Panel 1-12 Back Panel 1-12 Connecting the Equipment 1-13 Configuration and Management of the ATA 1-14 Using the Web-Based Configuration Utility 1-14 Using the IVR for Administration 1-15...

  • Page 3

    Contents Port Forwarding (SPA122 Only) 1-38 Manually Adding Port Forwarding (SPA122 Only) 1-40 DMZ (SPA122 Only) 1-42 Configuring the Voice Settings 1-43 Information 1-44 System 1-48 1-50 Provisioning 1-61 Regional 1-66 Line 1 and Line 2 Settings (PHONE Port1 and PHONE2) 1-83 User 1 and User 2 1-100...

  • Page 4

    Contents Viewing the Status and Statistics 1-123 System Information 1-123 Interface Information 1-124 Internet Status 1-125 Port Statistics (SPA122 only) 1-125 DHCP Server Information (SPA122 only) 1-126 Optimizing Fax Completion Rates 1-136 Configuring Dial Plans 1-138 Digit Sequences 1-139 Acceptance and Transmission of the Dialed Digits 1-143 Dial Plan Timer (Off-Hook Timer) 1-144...

  • Page 5

    Contents...

  • Page 6: Getting Started

    Getting Started Thank you for choosing the Cisco SPA100 Series Phone Adapters. This chapter provides more information about the features of the product and the web-based configuration utility. Feature Overview, page 1 Product Features, page 12 Connecting the Equipment, page 13...

  • Page 7: Understanding Voice Service Operations

    G.726-32 Low complexity codec that supports compressed 32 kbps digitized voice transmission at one through ten 10 ms voice frames per packet. This codec provides high voice quality. Cisco SPA100Series Administration Guide...

  • Page 8

    Therefore the IP bandwidth is used only to transmit speech. Comfort Noise Generation provides artificially-generated background white noise (sounds) to reassure callers that their calls are still connected during the silent periods. You can enable Cisco SPA100Series Administration Guide...

  • Page 9

    This can enhance the reliability of DTMF transmission required by many IVR applications such as dial-up banking and airline information. You can configure this setting in the RTP Parameters section of page. Cisco SPA100Series Administration Guide...

  • Page 10

    For more information, see Configuring Dial Plans, page 138. • Polarity Control The ATA allows the polarity to be set when a call is connected and when a Cisco SPA100Series Administration Guide...

  • Page 11: Led Status For Rc

    The LED pattern added specifically for RC status allows the users to view and monitor the RC process. The power LED is steady green after voice module is initialized, for a post RC or non-RC box. Cisco SPA100Series Administration Guide...

  • Page 12

    —Slow blink LED: For a pre RC box, the power LED is slow blinking before it gets an IP address of the RC server. —Fast blink LED: The LED is fast blinking while downloading the RC profile. —Steady green LED: The power LED is steady green after RC process is successfully completed. Cisco SPA100Series Administration Guide...

  • Page 13: Product Features

    Connect to an analog phone, using an RJ-11 phone cable. Phone 2 (Gray) Ethernet Can be used to connect to a device on your network, such as a computer, using an Ethernet cable. (Yellow) SPA122 Only Cisco SPA100Series Administration Guide...

  • Page 14: Connecting The Equipment

    SPA122 Only: Optionally, connect one end of an Ethernet network cable to the STEP 4 ETHERNET (Yellow) port of the ATA. Connect the other end to a device on your network, such as a computer. Connect the provided power adapter to the Power port. STEP 5 Cisco SPA100Series Administration Guide...

  • Page 15: Configuration And Management Of The Ata

    In the Address bar, enter the IP address of the ATA. STEP 4 • SPA112: Use the ATA’s IVR or your router’s configuration utility to find the dynamically assigned IP address of the ATA. For information about the IVR, Using the IVR for Administration, page •...

  • Page 16: Using The Ivr For Administration

    To enter the decimal points in an IP address, press the * (star) key. For example, to enter the IP address 191.168.1.105, perform the following tasks: –Press these keys: 191*168*1*105. –Press the # (pound) key to indicate that you have finished entering the IP address. Cisco SPA100Series Administration Guide...

  • Page 17

    Set Network Mask numbers on the telephone key pad. Press the * (star) key to enter a decimal point. Note: This option is available only after you choose Static IP as the Internet Connection Type, through option 101. Cisco SPA100Series Administration Guide...

  • Page 18

    Check Internet web server port SPA122 only: Check LAN IP address (Ethernet port) Announce Line 1 SIP 1910 Transport Set Line 1 SIP Transport 1911 0: UDP 1: TCP 2: TLS Check Line 2 SIP Transport 1920 Cisco SPA100Series Administration Guide...

  • Page 19: Mounting The Ata

    To prevent the ATA from overheating, do not operate it in an area that exceeds an CAUTION ambient temperature of 104°F (40°C). Desktop Placement Place the ATA on a flat surface near an electrical outlet. Do not place anything on top of the ATA; excessive weight could damage it. WARNING Cisco SPA100Series Administration Guide...

  • Page 20

    Recommended hardware (not included): Two number-six pan-head tapping screws, 5/8-in. length, with anchors for sheet rock installation. 5/8 in. (15.8 mm) Insecure mounting might damage the ATA or cause injury. Cisco is not responsible WARNING for damages incurred by insecure wall-mounting.

  • Page 21

    Getting Started Cisco SPA100Series Administration Guide...

  • Page 22: Elements Of The User Interface

    Submit button to save the new item. Delete Item Icon The Delete Item icon lets you delete an item from a list. After you have deleted an item, click the Submit button to save your changes. Cisco SPA100Series Administration Guide...

  • Page 23

    You can then use the table of contents to find topics of interest. Logout To exit the configuration utility, click the Logout link near the top right corner of the window. The Login page appears. You can close the browser window. Cisco SPA100Series Administration Guide...

  • Page 24: Quick Setup For Voice Over Ip Service

    Dial Plan in (Line section only): Keep the default settings (recommended) or edit the dial plan to suit your site. For more information, see Configuring Dial Plans, page 138. Click Submit to save your settings. The voice service will restart. STEP 2 Cisco SPA100 Series Administration Guide...

  • Page 25

    Internet Settings, page b. Use an external phone to place an inbound call to the telephone number that was assigned by your ITSP. Verify that the phone rings and you have two-way audio on the call. Cisco SPA100Series Administration Guide...

  • Page 26: Configuring The Network

    NAT: Network Address Translation (NAT) is a function that allows multiple devices on a private network to share a public, routable IP address to establish connections over the Internet. To enable Voice over IP service to Cisco SPA100 Series Administration Guide...

  • Page 27: Internet Settings

    PPPoE (Point-to-Point Protocol over Ethernet) to establish Internet connections. If you are connected to the Internet through a DSL line, check with your ISP to see if they use PPPoE. Complete the fields that appear. See more information below. Cisco SPA100Series Administration Guide...

  • Page 28

    If you choose this option, also set the Redial Period, which is the interval at which the ATA verified Internet connectivity. The default period is 30 seconds. If needed, you can adjust the MTU and Optional Settings, as described below. Cisco SPA100Series Administration Guide...

  • Page 29

    Enter the IP address of the primary Domain Name Service (DNS) server to use for domain name resolution. Keep the default entry, 0.0.0.0, to use the primary DNS server that is specified for the WAN connection. Cisco SPA100Series Administration Guide...

  • Page 30: Network Settings For The Lan And Dhcp Server (spa122 Only)

    Description DHCP Server The ATA can use the built-in DHCP server to dynamically assign IP addresses to connected devices. Click Enabled to enable the DHCP server, or click Disabled to disable this feature. Default setting: Enabled Cisco SPA100Series Administration Guide...

  • Page 31

    IMPORTANT: Typically, the ATA can support up to five connected computers for business-related tasks such as web browsing and viewing email. The ATA is not designed to support streaming music, video, games, or other network traffic-intensive tasks. Cisco SPA100Series Administration Guide...

  • Page 32

    Option 67 Provides a configuration/bootstrap filename to hosts that request this option. This option is used in conjunction with option 66 to allow a client to form an appropriate TFTP request for the file. Default setting: blank Cisco SPA100Series Administration Guide...

  • Page 33: Time Settings

    In addition, you can use this page to specify your time zone, enable Daylight Saving adjustments, and modify related settings. After making changes, click Submit to save your settings, or click Cancel to redisplay the page with the saved settings. Cisco SPA100Series Administration Guide...

  • Page 34

    Manual, and then enter the NTP server address. Default setting: Auto Resync Timer Enter the Resync timer interval value (in seconds). This timer controls how often the ATA resynchronizes with the NTP server. Default setting: 3600 seconds Cisco SPA100Series Administration Guide...

  • Page 35: Advanced Settings

    Use the Network Setup > Advanced Settings > Port Setting page to set the ETHERNET (LAN) port attributes. After making changes, click Submit to save your settings, or click Cancel to redisplay the page with the saved settings. Cisco SPA100Series Administration Guide...

  • Page 36: Mac Address Clone (spa122 Only)

    Default setting: Enabled Speed Duplex Choose the duplex mode. You can select from Auto- negotiate, 10 Half, 10 Full, 100 Half and 100 Full. Cisco recommends choosing Auto-negotiate to automatically select the appropriate mode for the traffic. Use caution with other settings. Problems can result if you choose a setting that is not appropriate for the network devices.

  • Page 37: Vpn Passthrough (spa122 Only)

    L2TP Passthrough Layer 2 Tunneling Protocol is the method used to enable Point-to-Point sessions via the Internet on the Layer 2 level. Click Enabled to enable this feature, or click Disabled to disable it. Default setting: Enabled Cisco SPA100Series Administration Guide...

  • Page 38: Vlan

    ATA and endpoints. Use the Network Setup > Advanced Settings > CDP & LLDP page to specify the settings for Cisco Discovery Protocol (CDP) and the Link Layer Discovery Protocol (LLDP). When a discovery protocol is enabled, the ATA sends periodic messages to a multicast address and also listens to the periodic messages sent by other devices that use that protocol.

  • Page 39: Quality Of Service (qos) (spa122 Only)

    To remove a port forwarding rule, click the delete icon. For more information, see Manually Adding Port Forwarding (SPA122 Only), page Field Description Number An identification number for the port forwarding rule. Cisco SPA100Series Administration Guide...

  • Page 40

    The port that the ATA uses when forwarding traffic to the internal server. Protocol The protocol that is used: TCP or UDP. IP Address The IP address of the internal server that is accessed by this rule. Cisco SPA100Series Administration Guide...

  • Page 41: Manually Adding Port Forwarding (spa122 Only)

    Enter a Name field. Enter a Name If you chose Port Range Forwarding, or if you chose Add a new name in the Application Name list for Single Port Forwarding, enter a name to identify the application. Cisco SPA100Series Administration Guide...

  • Page 42

    Interface Setup > LAN > DHCP Server page to reserve IP addresses. See Network Settings for the LAN and DHCP Server (SPA122 Only), page Enabled Check the box to enable this port forwarding rule, or uncheck the box to disable it. Default setting: Disabled Cisco SPA100Series Administration Guide...

  • Page 43: Dmz (spa122 Only)

    Cancel to redisplay the page with the saved settings. Field Description Status Click Enabled to enable this feature, or click Disabled to disable it. Default setting: Disabled Private IP Specify the local IP address of the device that can be accessed through the DMZ. Cisco SPA100Series Administration Guide...

  • Page 44: Configuring The Voice Settings

    Provisioning • Regional • Line 1 and Line 2 Settings (PHONE Port1 and PHONE2) • User 1 and User 2 • SSL/TLS Certificate For additional information, see Appendix 9, “Advanced Options for Voice NOTE Services.” Cisco SPA100 Series Administration Guide...

  • Page 45: Information

    System Status Field Description Current Time Current date and time of the system; for example, 10/3/ 2003 16:43:00. Set the system time by using the Network Setup > Time Settings page. Cisco SPA100Series Administration Guide...

  • Page 46

    The number of seconds before the next registration renewal. Indicates whether you have new voice mail waiting. Message Waiting Indicates Yes when a message is received. Mapped SIP Port Port number of the SIP port mapped by NAT. Cisco SPA100Series Administration Guide...

  • Page 47

    The type of tone used by the call. Call 1 and 2 The codec used for encoding. Encoder Call 1 and 2 The codec used for decoding. Decoder Call 1 and 2 FAX The status of the fax passthrough mode. Cisco SPA100Series Administration Guide...

  • Page 48

    The number of packets sent Packets Sent Call 1 and 2 The number of packets received. Packets Recv Call 1 and 2 Bytes The number of bytes sent. Sent Call 1 and 2 Bytes The number of bytes received. Recv Cisco SPA100Series Administration Guide...

  • Page 49: System

    You need a computer that is on the same subnetwork as the ATA, to capture the log files. This computer needs to be running a syslog daemon. Enter the IP address of this computer in the Syslog Server and Debug Server fields. Cisco SPA100Series Administration Guide...

  • Page 50

    Specify the syslog server name and port. This feature specifies the server for logging ATA system information and critical events. If both Debug Server and Syslog Server are specified, Syslog messages are also logged to the Debug Server. Default setting: blank Cisco SPA100Series Administration Guide...

  • Page 51: Sip

    The maximum times a call can be forwarded. The valid range is from 1 to 255. Default setting: 70 Max Redirection Number of times an invite can be redirected to avoid an infinite loop. Default setting: 5. Cisco SPA100Series Administration Guide...

  • Page 52

    Determines whether or not the ATA removes the last registration before submitting a new one, if the value is different. Select yes to remove the last registration, or select no to omit this step. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 53

    SIP TCP Port Max The highest TCP port number that can be used for SIP sessions. Default setting: 5080 CTI Enable Enables or disables the Computer Telephone Interface feature provided by some servers. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 54

    Expires header is not included in the request. Range: 0– – Default setting: 240 ReINVITE Expires ReINVITE request Expires header value. If you enter 0, the Expires header is not included in the request. Range: 0– – Default setting: 30 Cisco SPA100Series Administration Guide...

  • Page 55

    Register Retry Intvl seconds after a failure. If this feature is enabled, Reg Retry Random Delay is added on top of the exponential back-off adjusted delay value. Default setting: 0, which disables the exponential backoff feature. Cisco SPA100Series Administration Guide...

  • Page 56

    Minimum port number for RTP transmission and reception. The RTP Port Min and RTP Port Max parameters should define a range that contains at least 4 even number ports, such as 100 –106. Default setting: 16384. Cisco SPA100Series Administration Guide...

  • Page 57

    Call Round Trip Delay value (ms) on the Information page. Default setting: 0 No UDP Checksum Select yes if you want the ATA to calculate the UDP header checksum for SIP messages. Otherwise, select no. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 58

    EncapRTP Dynamic Payload type. Dynamic Payload Default setting: 112 RTP-Start- RTP-Start-Loopback Dynamic Payload type. Loopback Default setting: 113 Dynamic Payload RTP-Start- RTP-Start-Loopback Codec. Select one of the following: Loopback Codec G711u, G711a, G726-32, G729a. Default setting: G711u Cisco SPA100Series Administration Guide...

  • Page 59

    VIA header (this value is inserted by the server in a response to any one of its requests) If you select no, the parameter is ignored. Select yes or no from the drop- down menu. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 60

    If the ATA detects symmetric NAT or a symmetric firewall, NAT mapping is disabled. Default setting: no STUN Server IP address or fully-qualified domain name of the STUN server to contact for NAT mapping discovery. Default setting: blank Cisco SPA100Series Administration Guide...

  • Page 61

    Alive Default setting: 15 Linksys Key System Parameters Field Description Linksys Key To enable operation with the Cisco SPA9000, choose yes. System Otherwise, choose no. Default setting: no Multicast Address The multicast address for devices in the Cisco SPA9000 voice network.

  • Page 62: Provisioning

    Configuring the Voice Settings Provisioning Field Description Key System IP The IP address of the Cisco SPA9000. Address Default setting: blank Force LAN Codec If needed, specify a voice codec. Default setting: none Provisioning Use the Voice > Provisioning page to configure profiles and parameters to provision the ATA from a remote server.

  • Page 63

    This parameter is the value that is initially loaded into the error retry timer. If this parameter is set to zero, the ATA immediately retries to sync with the provisioning server following a failed attempt. Default setting: 3600 seconds Cisco SPA100Series Administration Guide...

  • Page 64

    66. In the URL, either the IP address or the FQDN of the server can be specified. The file name can have macros, such as $MA, which expands to the ATA MAC address. Default setting: /spa$PSN.cfg Cisco SPA100Series Administration Guide...

  • Page 65

    SIP NOTIFY message, with Event: report. The report is an XML file containing the name and value of all the device parameters. This parameter may optionally contain an encryption key. For example: [ --key $K ] tftp://ps.callhome.net/$MA/rep.xml.enc Default setting: blank Cisco SPA100Series Administration Guide...

  • Page 66

    Profile_Rule. Defines upgrade conditions and associated firmware URLs. Default setting: blank Log Upgrade Syslog message issued at the start of a firmware upgrade Request Msg attempt. Default setting: $PN $MAC -- Requesting upgrade $SCHEME://$SERVIP:$PORT$PATH Cisco SPA100Series Administration Guide...

  • Page 67: Regional

    Use the Voice > Regional page to localize your system with the appropriate regional settings. Enter the settings as described below. After making changes, click Submit to save your settings, or click Cancel to redisplay the page with the saved settings. Cisco SPA100Series Administration Guide...

  • Page 68

    Number of Cadence Sections = 1 Cadence Section 1: Section Length = 60s Number of Segments = 4 Segment 1: On=0.2s, Off=0.2s Segment 2: On=0.2s, Off=0.2s Segment 3: On=0.2s, Off=0.2s Segment 4: On=1.0s, Off=4.0s Total Ring Length = 60s Cisco SPA100Series Administration Guide...

  • Page 69

    Total Tone Length = 10s Example 2—Stutter tone: 350@-19,440@-19;2(.1/.1/1+2);10(*/0/1+2) Number of Frequencies = 2 Frequency 1 = 350 Hz at –19 dBm Frequency 2 = 440 Hz at –19 dBm Number of Cadence Sections = 2 Cisco SPA100Series Administration Guide...

  • Page 70

    Default setting: 480@-5,620@-5;10(.25/.25/1+2) Off Hook Warning Played when the caller has not properly placed the Tone handset on the cradle. Off Hook Warning Tone is played when the Reorder Tone times out. Default setting: 480@-3,620@3;10(.125/.125/1+2) Cisco SPA100Series Administration Guide...

  • Page 71

    Default setting: 985@-4,1371@-4,1777@-4;20(.380/0/ 1,.274/0/2,.380/0/3,0/4/0) MWI Dial Tone Played instead of the Dial Tone when there are unheard messages in the caller’s mailbox. Default setting: 350@-5,440@-5;2(.1/.1/1+2);10(*/0/1+2) Cfwd Dial Tone Played when all calls are forwarded. Default setting: 350@-5,440@-5;2(.2/.2/1+2);10(*/0/1+2) Cisco SPA100Series Administration Guide...

  • Page 72

    Default setting: 1(.5/.5) Ring6 Cadence Cadence script for distinctive ring 6. Default setting: 60(.2/.4,.2/.4,.2/4) Ring7 Cadence Cadence script for distinctive ring 7. Default setting: 60(.4/.2,.4/.2,.4/4) Ring8 Cadence Cadence script for distinctive ring 8. Default setting: 60(0.25/9.75) Cisco SPA100Series Administration Guide...

  • Page 73

    Name in an INVITE’s Alert-Info Header to pick distinctive ring/CWT 2 for the inbound call. Default setting: Bellcore-r2 Ring3 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/CWT 3 for the inbound call. Default setting: Bellcore-r3 Cisco SPA100Series Administration Guide...

  • Page 74

    Ring Frequency: 25 Ring Voltage: 80Vc Field Description Ring Waveform Waveform for the ringing signal. Choices are Sinusoid or Trapezoid. Default setting: Sinusoid Ring Frequency Frequency of the ringing signal. Valid values are 10–100 (Hz) Default setting: 20 Cisco SPA100Series Administration Guide...

  • Page 75

    Default setting: 5. Call Back Expires Expiration time in seconds of a call back activation. Range: 0–65535 seconds. Default setting: 1800 Call Back Retry Call back retry interval in seconds. Range: 0–255 Intvl seconds. Default setting: 30 Cisco SPA100Series Administration Guide...

  • Page 76

    CPC feature should be used instead. Without CPC enabled, reorder tone will is played after a configurable delay. If CPC is enabled, dial tone will be played when tip-to-ring voltage is restored. Resolution is 1 second. Default setting: 2 Cisco SPA100Series Administration Guide...

  • Page 77

    Starts a callback when the last outbound call is busy. Code Default setting: *05 Cfwd All Act Code Forwards all calls to the extension specified after the activation code. Default setting: *72 Cfwd All Deact Cancels call forwarding of all calls. Code Default setting: *73 Cisco SPA100Series Administration Guide...

  • Page 78

    Enables call waiting on all calls. Default setting: *56 CW Deact Code Disables call waiting on all calls. Default setting: *57 CW Per Call Act Enables call waiting for the next call. Code Default setting: *71 Cisco SPA100Series Administration Guide...

  • Page 79

    CWCID Deact Disables call waiting, caller ID generation. Code Default setting: *45 Dist Ring Act Code Enables the distinctive ringing feature. Default setting: *26 Dist Ring Deact Disables the distinctive ringing feature. Code Default setting: *46 Cisco SPA100Series Administration Guide...

  • Page 80

    Toggle Code can be triggered only by pre-dialing this code. Default setting: *99 FAX Line Toggle Toggles the line to a fax machine. Code Default setting: #99 Media Loopback Use for media loopback. Code Default setting: *03 Cisco SPA100Series Administration Guide...

  • Page 81

    The *codes should not conflict with any of the other vertical service codes internally processed by the ATA. You can empty the corresponding *code that you do not want the ATA to process. Default setting: blank Cisco SPA100Series Administration Guide...

  • Page 82

    *73 to cancel call forwarding, do not include this parameter. Instead, add the *code in the dial plan and the ATA send INVITE *73@..as usual when user dials *73. Default setting: blank Cisco SPA100Series Administration Guide...

  • Page 83

    Force G729a Code Dial prefix to make G.729a the only codec that can be used for the call. Default setting: *02729 Prefer G722 Code Dial prefix to make G.722 the preferred codec for the call. Default setting: *01722 Cisco SPA100Series Administration Guide...

  • Page 84: Line 1 And Line 2 Settings (phone Port1 And Phone2)

    To enable the use of the line as a streaming audio source, select yes. Otherwise, select no. If enabled, the line cannot be used for outgoing calls. Instead, it auto-answers incoming calls and streams audio RTP packets to the caller. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 85

    To use externally mapped IP addresses and SIP/RTP Enable ports in SIP messages, select yes. Otherwise, select no. Default setting: no NAT Keep Alive To send the configured NAT keep alive message Enable periodically, select yes. Otherwise, select no. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 86

    Select the appropriate setting: low, medium, high, very high, or extremely high. Default setting: high Jitter Buffer Choose yes to enable or no to disable this feature. Adjustment Default setting: yes Cisco SPA100Series Administration Guide...

  • Page 87

    Enter the appropriate header in the field provided. Default setting: blank SIP Remote-Party- To use the Remote-Party-ID header instead of the From header, select yes. Otherwise, select no. Default setting: yes Cisco SPA100Series Administration Guide...

  • Page 88

    REG—Logs all SIP messages in full text except REGISTER requests/responses. • full excl. OPT|NTFY|REG—Logs all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/responses. RTP Log Intvl The interval for the RTP log. Default setting: 0 Cisco SPA100Series Administration Guide...

  • Page 89

    Determines whether or not the ATA uses “Anonymous” With RPID when Remote Party ID is requested in the SIP message. Default setting: yes Use Local Addr In Use the local ATA IP address in the SIP FROM message. From Default setting: no Cisco SPA100Series Administration Guide...

  • Page 90

    The INVITE message, however, is still sent to the outbound proxy if it is enabled. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 91

    Proxy is not specified. Default setting: yes Make Call Without Allow making outbound calls without successful (dynamic) registration by the unit. If No, dial tone will not play unless registration is successful. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 92

    If you select Based on SRV port, the ATA also inspects the port number based on 1st proxy’s port. Default setting: Normal Mailbox Subscribe The URL or IP address of the voicemail server. Default setting: blank Cisco SPA100Series Administration Guide...

  • Page 93

    A supplementary service should be disabled if a) the user has not subscribed for it, or b) the Service Provider intends to support similar service using other means than relying on the ATA. Cisco SPA100Series Administration Guide...

  • Page 94

    Enable Do Not Disturb Service Default setting: yes CID–Serv Enable Caller ID Service Default setting: yes CWCID Serv Enable Call Waiting Caller ID Service Default setting: yes Call Return Serv Enable Call Return Service Default setting: yes Cisco SPA100Series Administration Guide...

  • Page 95

    To enable secure calling by default, without requiring a star code, set the user’s Secure Call Setting to yes. See User 1 and User 2, page 100. Referral Serv Enable Referral Service. See the Referral Services Codes parameter For more information. Default setting: yes Cisco SPA100Series Administration Guide...

  • Page 96

    To enable the use of the echo canceller, select yes. Otherwise, select no. Default setting: yes FAX CNG Detect To enable detection of the fax Calling Tone (CNG), select Enable yes. Otherwise, select no. Default setting: yes Cisco SPA100Series Administration Guide...

  • Page 97

    Default setting: Auto FAX Disable ECAN If enabled, this feature automatically disables the echo canceller when a fax tone is detected. To use this feature, select yes. Otherwise, select no. Default setting: no Cisco SPA100Series Administration Guide...

  • Page 98

    RFC2833 AVT (event = 16) INFO uses SIP INFO with the single line signal=hf in the message body. The MIME type for this message body is taken from the Hook Flash MIME Type setting. Default setting: None Cisco SPA100Series Administration Guide...

  • Page 99

    Select yes to enable this feature, or select no to disable it. Default setting: no Dial Plan The default dial plan script for the line is as follows: (*xx|[3469]11|0|00|[2- 9]xxxxxx| 1 xxx[2-9]xxxxxx| x xxxxxxxxxxx.) Each parameter is separated by a semi-colon (;) Example 1: Cisco SPA100Series Administration Guide...

  • Page 100

    Polarity before a call is connected: Forward or Reverse. Default setting: Forward Caller Conn Polarity after an outbound call is connected: Forward or Polarity Reverse. Default setting: Forward. Callee Conn Polarity after an inbound call is connected: Forward or Polarity Reverse. Default setting: Forward Cisco SPA100Series Administration Guide...

  • Page 101: User 1 And User 2

    Forward number for Call Forward No Answer Service. Same as Cfwd All Dest. Default setting: blank Cfwd No Ans Delay in sec before Call Forward No Answer triggers. Delay Same as Cfwd All Dest. Default setting: 20 Cisco SPA100Series Administration Guide...

  • Page 102

    Vertical Service Activation Codes. Default setting: blank Accept Last Caller The number of the last caller; this caller is accepted via the Accept Last Caller Service. For more information, see Vertical Service Activation Codes. Default setting: blank Cisco SPA100Series Administration Guide...

  • Page 103

    Default setting: no CID Setting Caller ID Generation on or off. Default setting: yes CWCID Setting Call Waiting Caller ID Generation on or off. Default setting: yes Dist Ring Setting Distinctive Ring on or off. Default setting: yes Cisco SPA100Series Administration Guide...

  • Page 104

    Never accepts loopback calls; replies 486 to the caller. • automatic: Automatically accepts the call without ringing. • manual: Rings the phone first, and the call must be picked up manually before loopback starts. Default setting: Automatic Cisco SPA100Series Administration Guide...

  • Page 105

    Default CWT pattern, 1–8, for all callers. Default setting: 1 Hold Reminder Ring pattern for reminder of a holding call when the phone Ring is on-hook. Default setting: 8 Call Back Ring Ring pattern for call back notification. Default setting: 7 Cisco SPA100Series Administration Guide...

  • Page 106: Ssl/tls Certificate

    Server Certification If a device is upgraded to SW 1.3.3 or later, the provisioning server requests a server certification signed by the Cisco 2K Small Business CA or can use the certificate signed by 1K CA. Cisco SPA100Series Administration Guide...

  • Page 107: Client Certification

    Devices with serial number CCQ18230001 (and newer) are built-in with 2K Client Certificate. For a device with 2K Client Certification, the provisioning server should update the combined CA if client certification is requested. The new combined CA is compatible with both 1K and 2K Client NOTE Certification. Cisco SPA100Series Administration Guide...

  • Page 108: Administration Settings

    Use the Management pages to manage web access to the configuration utility and to enable protocols for remote configuration and network management. • Web Access Management • TR-069 • SNMP • User List (Password Management) • Bonjour • Reset Button Cisco SPA100 Series Administration Guide...

  • Page 109: Web Access Management

    ATA. Cisco SPA112 Web Access Management fields Access to the Cisco SPA112 configuration utility is enabled by default. Admin Access allows you to manage the configuration from a computer in your office network, and Web Utility Access allows you to connect from a computer on a different subnet or on the Internet.

  • Page 110

    Administration Settings Management Cisco SPA122 Web Access fields Field Description Admin Access This feature controls access to the configuration utility from devices that are connected via the ETHERNET (LAN) port. Click Enabled to enable this feature, or click Disabled to disable it.

  • Page 111

    Include the specified port when you enter the address in your web browser. For example, with the HTTPS protocol, a WAN IP address of 203.0.113.50, and the default Remote Management Port of 80, you would enter: https://203.0. 1 13.50:80 Cisco SPA100Series Administration Guide...

  • Page 112

    Password match the Connection Request Password configured on the ACS. Periodic Inform If Periodic Inform is enabled, the duration, in seconds, Interval between CPE attempts to connect to the ACS. The default value is 86400 seconds. Cisco SPA100Series Administration Guide...

  • Page 113: Snmp

    ATA through SNMP. Get/Trap Enter a community string for authentication for SNMP Community GET commands. The default value is public. Set Community Enter a community string for authentication for SNMP SET commands. The default value is private. Cisco SPA100Series Administration Guide...

  • Page 114

    Valid entries are 162 or 1025~65535. The default value is162. SNMP Version The SNMP version in use by the SNMP manager or trap agent. Choose a version from the list. Cisco SPA100Series Administration Guide...

  • Page 115: User List (password Management)

    The administrator-level account has the default username admin and password admin. The user-level account has access to modify a limited set of features. This account has the default username cisco and password cisco. For the IVR, no user password is required; the user simply presses # when prompted.

  • Page 116: Reset Button

    Use the Administration > Log > Log Module page to enable and configure logging. NOTE • As a best practice, Cisco recommends that you enable logging only when needed, and disable logging when you finish the investigation. Logging consumes resources and can impact system performance. •...

  • Page 117

    • Warning: Warnings about possible issues. • Notification: Messages about normal but significant conditions that may require attention. • Information: Messages that provide information only. • Debugging: Messages that are used to debug programs. Cisco SPA100Series Administration Guide...

  • Page 118: Log Setting

    Enter the maximum size of the log file in kilobytes. Valid values are from 128 to 1024. Syslog Server Field Description IP Address Enter the IP address of the syslog server where the messages will be sent. Cisco SPA100Series Administration Guide...

  • Page 119

    Enter the number of log entries to include in the email. The valid range is 10 to 200. Interval Enter the interval, in minutes, at which to send emails. The valid range is 1 to 1440 (24 hours). Cisco SPA100Series Administration Guide...

  • Page 120: Log Viewer

    Choose the type of content to display: All, kernel, or system. Filter Enter a keyword to filter the log entries that appear in the viewer. The page will display only the entries that include the keyword. Cisco SPA100Series Administration Guide...

  • Page 121: Diagnostics

    5 seconds. During the test, you can click Stop to abandon the test. The results display up to 30 hops. Click Close to close the results and display the Traceroute Test form. STEP 3 Cisco SPA100Series Administration Guide...

  • Page 122: Factory Defaults

    Click the Upgrade button to upgrade the firmware. STEP 2 Upgrading the firmware may take several minutes. Until the process is complete, CAUTION DO NOT turn off the power, press the hardware reset button, or click the Back button in your current browser. Cisco SPA100Series Administration Guide...

  • Page 123: Configuration Management

    Click Browse to locate the .cfg file on your computer. STEP 1 Click Restore to restore the settings from the selected file. STEP 2 Cisco SPA100Series Administration Guide...

  • Page 124: Reboot

    Click the Reboot button to power cycle the ATA. When the warning message appears, read the information, and then click OK to reboot the ATA, or click Cancel to abandon the operation. The ATA and any connected devices will lose network connectivity during this operation. Cisco SPA100Series Administration Guide...

  • Page 125: Viewing The Status And Statistics

    Recovery Firmware The version number of the recovery firmware. WAN MAC Address The MAC address of the WAN interface. Host Name The host name of the ATA. Domain Name The domain name of the ATA. Cisco SPA100 Series Administration Guide...

  • Page 126: Interface Information

    The number of packets received by this port. Status The status of the port, showing whether the port is connected to a device or disconnected. Clear TX & RX Click this button to reset to 0 the count of TX and RX packets. Cisco SPA100Series Administration Guide...

  • Page 127: Internet Status

    Use the Status > Port Statistics page to view information about the port activity on the WAN interface (INTERNET port) and the LAN interface (ETHERNET port). Field Description Input (pkts) The number of packets received by the port. Output (pkts) The number of packets transmitted by the port. Cisco SPA100Series Administration Guide...

  • Page 128: Dhcp Server Information (spa122 Only)

    The remaining time in the current DHCP lease, shown in HH:MM:SS (hours:minutes:seconds) format. The page is periodically updated with the new value as the timer counts down. Interface The interface through which the client is connected. Cisco SPA100Series Administration Guide...

  • Page 129

    The configuration/bootstrap filename that is provided to hosts that request this option. Option 159 The configuration URL that is provided to clients that request this option. Option 160 The configuration URL that is provided to clients that request this option. Cisco SPA100Series Administration Guide...

  • Page 130: Frequently Asked Questions

    STEP 2 securely connected to the device that provides your Internet access, such as your modem or ADSL line. On the Cisco SPA122, check the cable connection for the ETHERNET (LAN) port. Check the settings on the Network Setup > Internet Settings page. Verify that you STEP 3 entered the settings specified by your Internet Service provider.

  • Page 131

    If necessary, access your Internet phone service account and reduce the bandwidth requirements for your service. For more information, refer to the website of your ITSP. Cisco SPA100Series Administration Guide...

  • Page 132

    Start a web browser, and enter the LAN IP address of the ATA. The default LAN IP STEP 3 address is 192.168.15.1. Log in to the ATA. The default user name and password are both cisco. The STEP 4 password is case sensitive. After you log in, the Recovery Firmware page appears.

  • Page 133

    While entering a value, you can cancel the changes by pressing the * (star) key twice within half a second. Be sure to press the key quickly, or the * will be treated as a decimal point entry. Cisco SPA100 Series Administration Guide...

  • Page 134

    Use the * (star) key when entering a decimal point. Note: This option is available only after you choose Static IP as the Internet Connection Type, through option 101. Check Network Mask Cisco SPA100Series Administration Guide...

  • Page 135

    Note: This option is available only after you choose Static IP as the Internet Connection Type, through option 101. Check INTERNET web server port SPA122 only: Check LAN IP address (ETHERNET port) Announce Line 1 SIP 1910 Transport Cisco SPA100Series Administration Guide...

  • Page 136

    Unit or press * (star) to cancel. After you hear “Option successful,” hang up the WARNING: All user- phone. The ATA reboots. changeable non-default settings will be lost. This may include network and service provider data. Cisco SPA100Series Administration Guide...

  • Page 137: Optimizing Fax Completion Rates

    Advanced Options for Voice Services This appendix provides additional information about configuring advanced options for voice services. STEP 1 • Optimizing Fax Completion Rates • Configuring Dial Plans Optimizing Fax Completion Rates Issues can occur with fax transmissions over IP networks, even with the T.38 standard, which is supported by the ATA.

  • Page 138

    Note: If a T.38 call cannot be set-up, then the call automatically reverts to G.711 fallback. If you are using a Cisco media gateway, make sure the Cisco gateway is correctly STEP 8 configured for T.38 with the dial peer. For example:...

  • Page 139: Configuring Dial Plans

    • If you are an end user of VoIP products, contact the reseller or service provider that supplied the equipment. • If you are an authorized Cisco partner, contact Cisco technical support. For contact options, see: www.cisco.com/go/sbsc Configuring Dial Plans Dial plans determine how dialed digits are interpreted and transmitted.

  • Page 140: Digit Sequences

    Advanced Options for Voice Services Configuring Dial Plans • Interdigit Long Timer (Incomplete Entry Timer) • Interdigit Short Timer (Complete Entry Timer) • Resetting the Control Timers Digit Sequences A dial plan contains a series of digit sequences, separated by the pipe character: | The entire collection of sequences is enclosed within parentheses.

  • Page 141

    Advanced Options for Voice Services Configuring Dial Plans Digit Sequence Function <dialed:substituted> Use this format to indicate that certain dialed digits are replaced by other characters when the sequence is transmitted. The dialed digits can be zero or more characters. EXAMPLE 1: <8:1650>xxxxxxx When the user presses 8 followed by a seven digit number, the system automatically replaces...

  • Page 142

    Advanced Options for Voice Services Configuring Dial Plans Digit Sequence Examples The following examples show digit sequences that you can enter in a dial plan. In a complete dial plan entry, sequences are separated by a pipe character (| ) , and the entire set of sequences is enclosed within parentheses.

  • Page 143

    Advanced Options for Voice Services Configuring Dial Plans 8, <:1212>xxxxxxx This is example is useful where a local area code is required by the carrier but the majority of calls go to one area code. After the user presses 8, an external dial tone sounds. The user can enter any seven-digit number.

  • Page 144: Acceptance And Transmission Of The Dialed Digits

    Advanced Options for Voice Services Configuring Dial Plans 0 | [49]11 This example includes two digit sequences, separated by the pipe character. The first sequence allows a user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services.

  • Page 145: Dial Plan Timer (off-hook Timer)

    Advanced Options for Voice Services Configuring Dial Plans Terminating Event Processing The user presses the # • If the sequence is complete and is allowed by key. the dial plan, the number is accepted and is transmitted according to the dial plan. •...

  • Page 146: Interdigit Long Timer (incomplete Entry Timer)

    Advanced Options for Voice Services Configuring Dial Plans allowing 0 or more digits. This setting will produce unwanted results especially if you are deploying timers. • Create a hotline for all sequences on the System Dial Plan (P9<:23> | (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.| [ 1-8]xx) P9<:23>...

  • Page 147: Interdigit Short Timer (complete Entry Timer)

    Advanced Options for Voice Services Configuring Dial Plans Interdigit Short Timer (Complete Entry Timer) You can think of this timer as the “complete entry” timer. This timer measures the interval between dialed digits. It applies when the dialed digits match at least one digit sequence in the dial plan.

  • Page 148

    Advanced Options for Voice Services Configuring Dial Plans Log in to the configuration utility. If prompted, enter the administrative logon STEP 1 provided by the Service Provider. The default username and password are both admin. Under the Voice menu, click Regional. STEP 2 In the Control Timer Values section, enter the desired values in the Interdigit Long STEP 3...

  • Page 149: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the ATA. Support Cisco Small Business Support www.cisco.com/go/smallbizsupport Community Online Technical Support and www.cisco.com/support Documentation (Login Required) Cisco Small Business Support www.cisco.com/go/smallbizhelp...

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