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Cisco Small Business SPA2102 Administration Manual

Analog telephone adapters
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Table of Contents
ADMINISTRATION
GUIDE
Cisco Small Business
SPA2102, SPA3102, SPA8000, SPA8800, PAP2T
Analog Telephone Adapters

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  Summary of Contents for Cisco Small Business SPA2102

  • Page 1 ADMINISTRATION GUIDE Cisco Small Business SPA2102, SPA3102, SPA8000, SPA8800, PAP2T Analog Telephone Adapters...
  • Page 2 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3: Table Of Contents

    Contents About This Document Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters Comparison of ATA Devices ATA Connectivity Requirements PAP2T Connectivity SPA2102 Connectivity SPA3102 Connectivity SPA8000 Connectivity SPA8800 Connectivity ATA Software Features Voice Supported Codecs SIP Proxy Redundancy Other ATA Software Features...
  • Page 4 Secure Call Details Using a Mini-Certificate Generating a Mini Certificate SIP Trunking and Hunt Groups on the SPA8000 About SIP Trunking Setting the Trunk Group Call Capacity Inbound Call Routing for a Trunk Group Cisco Small Business ATA Administration Guide...
  • Page 5 Configuring VoIP Failover to PSTN Sharing One VoIP Account Between the FXS and PSTN Lines (SPA3102)98 Other Options PSTN Call to Ring Line 1 (SPA3102) Symmetric RTP (SPA3102 and SPA8800) Call Progress Tones (SPA3102 and SPA8800) Call Scenarios Cisco Small Business ATA Administration Guide...
  • Page 6 Application page Port Forwarding Settings section DMZ Settings section Miscellaneous Settings section System Reserved Ports Range section Appendix B: ATA Voice Field Reference Info page Product Information section System Status section Line Status section Cisco Small Business ATA Administration Guide...
  • Page 7 Distinctive Ring/CWT Pattern Names section Ring and Call Waiting Tone Spec section Control Timer Values (sec) section Vertical Service Activation Codes section Vertical Service Announcement Codes section (SPA2102, SPA8000) Outbound Call Codec Selection Codes section Miscellaneous section Line page Line Enable section...
  • Page 8 Subscriber Information section Dial Plan section NAT Settings section Proxy and Registration section PSTN Line page (SPA3102) Line Enable section NAT Settings section Network Settings section SIP Settings section Proxy and Registration section Subscriber Information section Cisco Small Business ATA Administration Guide...
  • Page 9 PSTN Ring Thru Line 1 Distinctive Ring Settings section PSTN Ring Thru Line 1 Ring Settings section Appendix C: Troubleshooting Appendix D: Environmental Specifications PAP2T SPA2102 SPA3102 SPA8000 SPA8800 WRTP54G Appendix E: Where to Go From Here Cisco Small Business ATA Administration Guide...
  • Page 10 Contents Product Resources Related Documentation Cisco Small Business ATA Administration Guide...
  • Page 11: About This Document

    “Finding Information in PDF Files,” on page13 Purpose This document provides information that administrators can use to configure and manage Cisco ATAs that are used in conjunction with the SPA9000 Voice System. Audience This document is written for the following audience: •...
  • Page 12: Document Conventions

    May indicate either of the following: • A variable that should be replaced with a literal value. • The name of a page, section, or field in the user interface Indicates code samples or system output. Monospaced Font Cisco Small Business ATA Administration Guide...
  • Page 13: Finding Information In Pdf Files

    Whole Words Only. Press Enter. STEP 3 Acrobat displays the first instance of the search term. STEP 4 Press Enter again to continue to more instances of the term. STEP 5 Cisco Small Business ATA Administration Guide...
  • Page 14: Finding Text In Multiple Pdf Files

    From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click OK. c. If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want. d. Click Search. Cisco Small Business ATA Administration Guide...
  • Page 15 When the Results appear, click + to open a folder, and then click any link to open STEP 4 the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. Cisco Small Business ATA Administration Guide...
  • Page 16: Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters

    Introducing Cisco Small Business Analog Telephone Adapters This guide describes the administration and use of Cisco Small Business analog telephone adapters (ATAs). These ATA devices are a key element in the end-to- end IP Telephony solution. An ATA device provides user access to Internet phone services through one or more standard telephone RJ-11 phone ports using standard analog telephone equipment.
  • Page 17: Comparison Of Ata Devices

    Introducing Cisco Small Business Analog Telephone Adapters Comparison of ATA Devices Figure 2 ATA Deployment with Onsite Call Control Optional On-Site Call Control Voice (SPA9000 or Legacy PBX) Layer 3 gateway IP infrastructure Telephone/ Broadband PSTN Ethernet Linksys ATA Broadband CPE...
  • Page 18 Wireless-G IP router with two FXS ports. Provides ATA device functionality. The information contained in this guide is not a warranty from Cisco. Customers NOTE planning to use ATA devices in a VoIP service deployment are advised to test all functionality they plan to support before putting the ATA device in service.
  • Page 19 Introducing Cisco Small Business Analog Telephone Adapters Comparison of ATA Devices Figure 3 How ATAs Provide Voice Connectivity Ethernet/Wireless WRTP54G and SPA2102 Fax (up to 4 SPA8000) PSTN DSL/cable modem Broadband WSPA3102 router Internet SPA8000, Broadband Analog phone PAP2T router...
  • Page 20: Ata Connectivity Requirements

    Introducing Cisco Small Business Analog Telephone Adapters ATA Connectivity Requirements ATA Connectivity Requirements An ATA device can be connected to a local router, or directly to the Internet. Each phone connected to an RJ-11 (analog) port on the ATA device connects to other devices through SIP, which is transmitted over the IP network.
  • Page 21: Pap2T Connectivity

    Introducing Cisco Small Business Analog Telephone Adapters ATA Connectivity Requirements PAP2T Connectivity As shown in the following figure, the PAP2T has two FXS ports (voice lines 1 and Administrative IVR (Line 1 or IP Router (with Line 2) hairpinning) or...
  • Page 22: Spa2102 Connectivity

    Introducing Cisco Small Business Analog Telephone Adapters ATA Connectivity Requirements SPA2102 Connectivity As shown in the following illustration, the SPA2102 has two FXS ports (voice lines 1 and 2). Administrative IVR (Line 1 or IP Router (with Line 2) hairpinning) or...
  • Page 23: Spa3102 Connectivity

    Introducing Cisco Small Business Analog Telephone Adapters ATA Connectivity Requirements SPA3102 Connectivity As shown in the following figure, the SPA3102 has one FXS port (voice line 1). Administrative IVR (Line 1 or IP Router (with Line 2) hairpinning) or Broadband modem...
  • Page 24: Spa8000 Connectivity

    Introducing Cisco Small Business Analog Telephone Adapters ATA Connectivity Requirements SPA8000 Connectivity As shown in the following illustration, the SPA8000 consists of eight voice ports (voice lines 1-8). 8 FXS (RJ-11/RJ-21 ) ports Administrative IVR (Line 1 or IP Router (with...
  • Page 25: Spa8800 Connectivity

    Introducing Cisco Small Business Analog Telephone Adapters ATA Connectivity Requirements NOTE • You can use line 1 or line 2 to access the IVR functions. • For proper operation, the service provider should use an Outbound Proxy to forward all voice traffic when the SPA8000 is located behind a router. If necessary, explicit port ranges can be specified for SIP and RTP.
  • Page 26: Ata Software Features

    Introducing Cisco Small Business Analog Telephone Adapters ATA Software Features By default, the device on the LAN port is assigned the network address 192. 1 68.0.0 with a subnet mask of 255.255.255.0. If there is a network address conflict with a device on the Ethernet port, the network address of the device on the LAN port is automatically changed to 192.
  • Page 27 Introducing Cisco Small Business Analog Telephone Adapters ATA Software Features You can configure your preferred codec in Configuration Utility. See “SDP Payload Types section,” on page 134 “Audio Configuration section,” on page 174. See also “Supported Codecs,” on page 54 for a list of which codecs are supported on each ATA device.
  • Page 28: Sip Proxy Redundancy

    Introducing Cisco Small Business Analog Telephone Adapters ATA Software Features SIP Proxy Redundancy In typical commercial IP Telephony deployments, all calls are established through a SIP proxy server. An average SIP proxy server may handle thousands of subscribers. It is important that a backup server be available so that an active server can be temporarily switched out for maintenance.
  • Page 29 Introducing Cisco Small Business Analog Telephone Adapters ATA Software Features Feature Description • Modem pass-through mode can be triggered only by Modem and Fax Modem Line Toggle Code. predialing the number set in the Pass-Through (Set in the Regional tab.) •...
  • Page 30 Introducing Cisco Small Business Analog Telephone Adapters ATA Software Features Feature Description Secure Calls A user (if enabled by service provider or administrator) has the option to make an outbound call secure in the sense that the audio packets in both directions are encrypted.
  • Page 31 Introducing Cisco Small Business Analog Telephone Adapters ATA Software Features Feature Description Signaling Hook The ATA device can signal hook flash events to the remote Flash Event party on a connected call. This feature can be used to provide advanced mid-call services with third-party-call- control.
  • Page 32 Internet browsing or e-commerce. SIP over TCP is configured in the Line tabs. See “ATA Voice Field Reference,” on page 115. This feature applies to SPA2102, SPA3102, and SPA8800. Cisco Small Business ATA Administration Guide...
  • Page 33 Feature Description SIP Over TLS SPA2102, SPA3102, and SPA8800 devices allow the use of SIP over Transport Layer Security (TLS). SIP over TLS is designed to eliminate the possibility of malicious activity by encrypting the SIP messages of the service provider and the end user.
  • Page 34 ATA Software Features Feature Description Register Retry The Register Retry Enhancements feature for SPA2102, Enhancements SPA3102, and PAP2T devices adds flexibility to the delay timers that are activated when the SIP REGISTER of a device fails. Once a SIP REGISTER failure response code is sent, a delay timer is selected depending on the type of registration failure response code.
  • Page 35 ATA Software Features Feature Description DHCP Renewal on SPA2102, SPA3102, and PAP2T voice devices typically Timeout operate in a network where a DHCP server assigns IP addresses to the devices. Because IP addresses are a limited resource, the DHCP server periodically renews the device lease on the IP address.
  • Page 36: Chapter 2: Basic Administration And Configuration

    • Internet Telephony Service Provider (ITSP) for Voice Over IP Telephone service • You must have to following information about your account: • SIP Proxy (IP address or name) • Account information and Password Cisco Small Business ATA Administration Guide...
  • Page 37: Downloading Firmware

    Connect an analog telephone to the Phone 1 or Phone 2 port on the ATA device. (You may not hear a dial tone. Continue to step b.) b. Press **** on the keypad to access the IVR menu. c. Press 110# to determine the Internet (WAN) IP address. Cisco Small Business ATA Administration Guide...
  • Page 38: Setting Up Your Ata Device

    After installation and basic configuration of your ATA device, you will use the administration web server to finish your configuration. ATA devices support two levels of administration privileges: Administrator and User. Both privileges can be password protected. Cisco Small Business ATA Administration Guide...
  • Page 39: Using The Administration Web Server

    “Connecting to the Administration Web Server” section on page 40 • “Setting Up the WAN Configuration for Your ATA Device” section on page 40 • “Registering to the Service Provider” section on page 42 Cisco Small Business ATA Administration Guide...
  • Page 40: Connecting To The Administration Web Server

    Setting Up the WAN Configuration for Your ATA Device Start Internet Explorer, connect to the administration web server, and choose STEP 1 Admin access with Advanced settings. Click Network tab > WAN Setup. STEP 2 Cisco Small Business ATA Administration Guide...
  • Page 41 STEP 4 System To verify your progress, click the Router tab and then click Status. Under STEP 5 Status WAN Connection Type Current IP Current Netmask Current , confirm the Gateway Primary DNS , and Cisco Small Business ATA Administration Guide...
  • Page 42: Registering To The Service Provider

    Also verify that your DNS is configured properly. If the device has more than one Line tab, each line tab must be configured NOTE separately. Each line tab can be configured for a different ITSP. Cisco Small Business ATA Administration Guide...
  • Page 43: Advanced Configurations

    NOTE cannot upgrade the ATA device even if the web page indicates otherwise. The syntax of the Upgrade URL is as follows: http://spa-ip-addr/admin/upgrade?[protocol://][server-name[:port]][/ firmware-pathname] Both HTTP and TFTP are supported for the upgrade operation. Cisco Small Business ATA Administration Guide...
  • Page 44: Resync Url

    The profile-path is the path to the new profile with which to resync, for example: http://192.168.2.217admin/resync?tftp://192.168.2.251/spaconf.cfg Reboot URL The Reboot URL lets you reboot the ATA device. The Reboot URL is as follows: http://spa-ip-addr/admin/reboot The ATA device reboots only when it is idle. NOTE Cisco Small Business ATA Administration Guide...
  • Page 45: Provisioning Your Ata Device

    URL into the device. The ATA device accepts profiles in XML format, or alternatively in a proprietary binary format, which is generated by a profile compiler tool available from Cisco. Find the Profiler Compiler for your ATA at http://www.cisco.com/web/partners/ sell/smb/products/voice_and_conferencing.html#~vc_technical_resources.
  • Page 46: Configuration Profile

    Binary format profiles contain ATA parameter values and user access permissions for the parameters. By convention, the profile uses the extension .cfg (for example, spa2102.cfg). The Profile Compiler (SPC) tool compiles a plain-text file containing parameter-value pairs into a properly formatted and encrypted .cfg file. The SPC tool is available for the Win32 environment and Linux-i386-elf environment.
  • Page 47: Chapter 3: Configuring Your System For Itsp Interoperability

    “NAT Mapping with Session Border Controller,” on page 48 • “NAT Mapping with SIP-ALG Router,” on page 48 • “Configuring NAT Mapping with a Static IP Address,” on page 48 • “Configuring NAT Mapping with STUN,” on page 50 Cisco Small Business ATA Administration Guide...
  • Page 48: Nat Mapping With Session Border Controller

    Use NAT mapping only if the ITSP network does not provide a Session Border NOTE Controller functionality. Connect to the administration web server, and choose Admin access with STEP 1 Advanced settings. Click Voice tab > SIP. STEP 2 Cisco Small Business ATA Administration Guide...
  • Page 49 Voice tab > Line N > NAT Settings Click Submit All Changes. STEP 6 You also need to configure the firewall settings on your router to allow SIP NOTE traffic. See “Firewalls and SIP,” on page Cisco Small Business ATA Administration Guide...
  • Page 50: Configuring Nat Mapping With Stun

    Insert VIA received: yes • Insert VIA rport: yes • Substitute VIA Addr: yes • Send Resp To Src Port: yes • STUN Enable: Choose yes. • STUN Server: Enter the IP address for your STUN server. Cisco Small Business ATA Administration Guide...
  • Page 51 NAT ports open permanently. Check with your ITSP to determine the requirements. Click Submit All Changes. STEP 6 You also need to configure the firewall settings on your router to allow SIP NOTE traffic. See “Firewalls and SIP,” on page Cisco Small Business ATA Administration Guide...
  • Page 52: Determining The Router's Nat Mechanism

    To enable SIP signalling, complete the following task: STEP 5 a. Click Voice tab > Line , where N represents the line interface number. b. In the SIP Settings section, choose full from the SIP Debug Option field. Cisco Small Business ATA Administration Guide...
  • Page 53: Firewalls And Sip

    To view the default settings or to make changes, open the Voice > SIP page, and scroll down to the SIP Timer Values section. For field descriptions, see ”SIP Timer Values (sec) section,” on page 129 of Appendix Cisco Small Business ATA Administration Guide...
  • Page 54: Chapter 4: Configuring Voice Services

    FXS Line tab(s); Audio Configuration. You may set your first, second, and third preferred codec. See “ATA Routing Field Reference,” on page 105. PAP2T / SPA2102 / SPA3102 / SPA8000 / SPA8800 • G.711u (configured by default) • G.711a •...
  • Page 55: Using A Fax Machine

    G.723 Using a FAX Machine You can connect a fax machine to an FXS port on the SPA2102, SPA3102, SPA8000, and SPA8800. T.38 Fax is supported on these devices, for fax transmission over an IP network. The SPA2102 and SPA3102 support a single connection, while the SPA8000 and SPA8800 support one connection for each pair of FXS ports (1/2, 3/4, 5/6, and 7/8) for a maximum of four connections.
  • Page 56: Fax Troubleshooting

    • Preferred Codec: G.711 • Use pref. codec only: yes If you are using a Cisco media gateway for PSTN termination, disable T.38 (fax STEP 4 relay) and enable fax using modem passthrough. For example: modem passthrough nse payload-type 110 codec g711ulaw...
  • Page 57 If you are an end user of VoIP products, contact the reseller or Internet telephony service provider (ITSP) that supplied the equipment. • If you are an authorized Cisco partner, contact Cisco technical support. Cisco Small Business ATA Administration Guide...
  • Page 58: Managing Caller Id Service

    The ATA device supports bell 202 and v.23 standards for caller ID generation. Select the FSK Standard standard you want to use, bell 202 or v.23. The default is bell 202. This field is not found in the PAP2T. Cisco Small Business ATA Administration Guide...
  • Page 59 Ring c) ETSI Onhook Pre-Ring FSK/DTMF Polarity DTMF/ First Reversal (DTAS) Ring d) Bellcore Onhook FSK w/o Ring e) ETSI Onhook FSK w/o Ring Polarity Reversal (DTAS) f) Bellcore/ETSI Offhook FSK Wait For (DTAS) Cisco Small Business ATA Administration Guide...
  • Page 60: Silence Suppression And Comfort Noise Generation

    “dead silence” periods created by the VAD and Silence Suppression feature. Silence suppression is configured in the Line and PSTN Line tabs. See “ATA Routing Field Reference,” on page 105. Cisco Small Business ATA Administration Guide...
  • Page 61: Configuring Dial Plans

    Each digit sequence within the dial plan consists of a series of elements, which are individually matched to the keys that the user presses. White space is ignored, but may be used for readability. NOTE Cisco Small Business ATA Administration Guide...
  • Page 62 In this example, no digits are replaced. When the user enters a 10-digit string of numbers, the number 1 is added at the beginning of the sequence. If the user dials 9725550112, the system transmits 19725550112 Cisco Small Business ATA Administration Guide...
  • Page 63 The SPA implicitly appends the vertical code sequences entered in the regional NOTE parameter settings to the end of the dial plan. Likewise, if Enable_IP_Dialing is enabled, then IP dialing is also accepted on the associated line. Cisco Small Business ATA Administration Guide...
  • Page 64: Digit Sequence Examples

    Local dialing with an automatically inserted 3-digit area code EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) Cisco Small Business ATA Administration Guide...
  • Page 65 This example includes two digit sequences, separated by the pipe 0 | [49]11 character. The first sequence allows a user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services. Cisco Small Business ATA Administration Guide...
  • Page 66: Acceptance And Transmission The Dialed Digits

    • If the sequence is incomplete or is blocked by the dial plan, the number is rejected. Cisco Small Business ATA Administration Guide...
  • Page 67: Dial Plan Timer (Off-Hook Timer)

    With the timer set to 0 seconds, the call is transmitted automatically to the specified extension when the phone goes off hook. Enter this sequence in the Phone Dial Plan for Ext 2 or higher on a client station. Cisco Small Business ATA Administration Guide...
  • Page 68: Interdigit Long Timer (Incomplete Entry Timer)

    Unless the user enters another digit within the specified number of seconds, the entry is evaluated. If it is valid, the call proceeds. If it is invalid, the call is rejected. The default value is 3 seconds. Cisco Small Business ATA Administration Guide...
  • Page 69 Set an instant timer for a particular sequence within the dial plan. EXAMPLE: (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxxS0 9,8,011xx. | 9,8,xx.|[1-8]xx) With the timer set to 0, the call is transmitted automatically 9,8,1[2-9]xxxxxxxxxS0 when the user dials the final digit in the sequence. Cisco Small Business ATA Administration Guide...
  • Page 70: Editing Dial Plans

    Scroll down to the Control Timer Values section. STEP 3 Enter the desired values in the Interdigit Long Timer field and the Interdigit Short STEP 4 Timer field. Refer to the definitions at the beginning of this section. Cisco Small Business ATA Administration Guide...
  • Page 71: Secure Call Implementation

    ATA device by the administrator and is used by the ATA device to verify the Mini-Certificate of its peer. The Mini-Certificate is valid if it has not expired, and it has a valid signature. Cisco Small Business ATA Administration Guide...
  • Page 72: Secure Call Details

    The caller sends the “Caller Final” message to the called party with the following STEP 2 information: • Message ID (4B) • Encrypted Master Key (16B or 128b) • Encrypted Master Salt (16B or 128b) Cisco Small Business ATA Administration Guide...
  • Page 73: Using A Mini-Certificate

    Generating a Mini Certificate Cisco provides a Mini Certificate Generator for the generation of mini certificates and private keys. Partners can download the Mini Certificate Generator by going to Cisco Partner Central, Voice & Conferencing page, Technical Resources section.
  • Page 74 EXAMPLE: gen_mc ca_key “Joe Smith” 14085551234 “00:00:00 1/1/34” This example produces the following Mini Certificate and SRTP Private Key: <Mini Certificate> Sm9lIFNtaXRoAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAxNDA4NTU1MTIzNAAAAAAAMDAwMDAwMDEw MTM00OvJakde2vVMF3Rw4pPXL7lAgIagMpbLSAG2+++YlSqt198Cp9rP/ xMGFfoPmDKGx6JFtkQ5sxLcuwgxpxpxkeXvpZKlYlpsb28L4Rhg5qZA+Gqj1hDFCmG6dffZ9SJhx ES767G0JIS+N8lQBLr0AuemotknSjjjOy8c+1lTCd2t44Mh0vmwNg4fDck2YdmTMBR516xJt4/ LJQlni2kwqlm7scDvll5k232EvvvVtCK0AYa4eWd6fQOpiESCO9CC9aYU1X5lJuU+EBZmi3AmcqE 9U1LxEOGwopaGyGOh3VyhKgi6JaVtQZt87PiJINKW8XQj3B9Qqe3VgYxWCQNa335YCnDsenASeBx uMIEaBCYd1l1fVEodJZOGwXwfAde0MhcbD0kj7LVlzcsTyk2TZYTccnZ75TuTjj13qvYs= <SRTP Private Key> b/DWc96X4YQraCnYzl5en1CIUhVQQqrvcr6Qd/8R52IEvJjOw/ e+Klm4XiiFEPaKmU8UbooxKG36SEdKusp0AQ== Cisco Small Business ATA Administration Guide...
  • Page 75: Sip Trunking And Hunt Groups On The Spa8000

    “Outgoing Call Routing for a Trunk Group,” on page 81 • “Configuring a Trunk Group,” on page 82 • “Additional Notes About Trunk Groups,” on page 85 • “Setting the Hunt Policy,” on page 85 • “Trunk Group Management,” on page 83 Cisco Small Business ATA Administration Guide...
  • Page 76: About Sip Trunking

    • Outbound calling: When a PBX phone makes a call, the PBX selects one of the available trunk lines. The trunk line assumes the Caller ID of the trunk group. Cisco Small Business ATA Administration Guide...
  • Page 77 SIP signalling between both ends of the call, from call establishment to termination. • RTP Path: Whether the line is standalone or a member of a trunk group, the Line UA exchanges RTP packets directly with the ITSP equipment. Cisco Small Business ATA Administration Guide...
  • Page 78: Setting The Trunk Group Call Capacity

    The Caller ID of the external Caller is signaled by the Line UA out to the FXS port STEP 4 using the configured Caller ID method (FSK, DTMF, etc.). The PBX must be able to detect Caller ID signal in order for the proper Caller ID to show. Cisco Small Business ATA Administration Guide...
  • Page 79: Contact List For A Trunk Group

    (see below), the hunt proceeds through the lines in sequential order. ra: Random order. The Trunk UA randomly chooses a line from the list. If the selected line does not answer within the specified interval (see Cisco Small Business ATA Administration Guide...
  • Page 80 (hunt=al). If there is no answer after 30 seconds (30), the call is forwarded to the specified number (cfwd=14085550100). • ?,hunt=ra;12;1,cfwd=14085550123 A wildcard character is used to represent “all trunk lines.” The Trunk UA Cisco Small Business ATA Administration Guide...
  • Page 81: Outgoing Call Routing For A Trunk Group

    INVITE to the ITSP. This Trunk Dial Plan typically is redundant since the trunk should trust the number sent by the Line UA. By default the trunk dial plan allows any non- empty number: ([*#0-9A-D][*#0-9A-D].) Cisco Small Business ATA Administration Guide...
  • Page 82: Configuring A Trunk Group

    (the default setting). c. Repeat this step for each line that you want to add to a trunk group. Voice > Ln > Trunk Group field Cisco Small Business ATA Administration Guide...
  • Page 83: Trunk Group Management

    You also can connect directly to the Trunk Status Page by entering the following URL: http://spa8000-ip-addr/status. This page is available with the User Login or the Admin Login. Cisco Small Business ATA Administration Guide...
  • Page 84 Connected: The call is connected. • Duration: The duration of the call In the case of a hung call, you can select the check box for the call and then click the Delete button to cancel the call. Cisco Small Business ATA Administration Guide...
  • Page 85: Setting The Hunt Policy

    Via the PBX, the phone user can trigger/control supplementary service and settings by signaling to the line port or configuring the line parameters. For more information, refer to the Appendix B, “ATA Voice Field Reference.” Cisco Small Business ATA Administration Guide...
  • Page 86: Chapter 5: Configuring Music On Hold

    Use the phone menu to find the IP address of the phone: STEP 1 a. Press the Setup button on the phone keypad. b. Press 9 - Network, and then scroll down to 2- Current IP Address. Cisco Small Business ATA Administration Guide...
  • Page 87: Changing The Music File For The Internal Music Source

    Enter the following URL in the Internal Music URL field: STEP 5 tftp://server_IPaddress:portpath • server_IPaddress: The local IP address of the computer you are using as the TFTP server • port: The port number used by the TFTP server (default 69) Cisco Small Business ATA Administration Guide...
  • Page 88: Configuring A Streaming Audio Server

    Use a media signal adapter or “music coupler” to connect an Ethernet cable from a media source to the FXS port. For example, the MC-9700 Music Coupler has been tested with ATA devices and is available at the following URL: www.neogadgets.com/cart/ cart.php?target=product&product_id=17&substring=music+coupler Cisco Small Business ATA Administration Guide...
  • Page 89 Some audio source devices have an LED to indicate the battery status. This can be used as a visual indication as to whether audio streaming is in progress. • Call Forwarding, Call Screening, Call Blocking, DND, and Caller-ID Delivery features are not available on an SAS line. Cisco Small Business ATA Administration Guide...
  • Page 90: Configuring The Streaming Audio Server

    Scroll down to the Call Feature Settings section. e. In the MOH Server field, enter the extension number that you assigned to the FXS port for the streaming audio server. Click Submit All Changes. Cisco Small Business ATA Administration Guide...
  • Page 91: Using The Ivr With An Sas Line

    IVR may be used. But if the ATA device boots up and finds that the SAS line is off-hook, it removes battery from the line because no audio session is in progress. Cisco Small Business ATA Administration Guide...
  • Page 92: Chapter 6: Configuring The Pstn (Fxo) Gateway On The Spa3102

    VoIP gateway, without relying on a PBX for call control. FXS Port: The SPA3102 has 1 FXS port that you can connect to a standard analog telephone or fax machine. Configure the FXS settings by using the SPA3102 Line page. Cisco Small Business ATA Administration Guide...
  • Page 93: How Voip-To-Pstn Calls Work

    VoIP accounts stored on the ATA device. You can configure these settings on the Voice tab > PSTN Line page. For more information, “VoIP Users and Passwords (HTTP Authentication) section,” on page 212. Cisco Small Business ATA Administration Guide...
  • Page 94: Two-Stage Dialing (Spa3102)

    HTTP digest—SIP INVITE must contain a valid authorization header. PSTN callers can be authenticated by one of the following methods: • No authentication—All callers are accepted for service. • PIN—Caller is prompted to enter a PIN right after the call is answered. Cisco Small Business ATA Administration Guide...
  • Page 95: How Pstn-To-Voip Calls Work

    Line page, Dial Plans section.) • If the PIN does not match one of the configured PSTN PIN values, then the ATA device plays the reorder tone and then takes the FXO port on-hook. Cisco Small Business ATA Administration Guide...
  • Page 96: Terminating Gateway Calls

    “PSTN Disconnect Detection section,” on page 215. On the SPA8800, these settings can be configured on the Voice tab > Phone page. For more information, see “FXS Port Polarity Configuration section,” on page 182. Cisco Small Business ATA Administration Guide...
  • Page 97: Voip Outbound Call Routing (Spa3102)

    Dial 8 to start outside dial tone, prepend 1408 <8,:1408>xxxxxxx<:@pstn. cisco.com:5061;usr=joe; followed by seven digits, and route the call to pwd=joe_pwd;nat> pstn.cisco.com:5061, with user-id = joe, and pwd = bell_pwd, and enable NAT mapping Dial 8 to start outside dial tone, prepend 1408 <8,:1408>xxxxxxx<:@gw2:5061; usr=”Alex Bell”;pwd= followed by seven digits, and route the call to ”anything”;nat=no>...
  • Page 98: Configuring Voip Failover To Pstn

    If the service provider does not allow more than one register contact, the PSTN Line should not register. In this case, only Line 1 rings on the inbound call to this VoIP account because it is the only line registered with the service provider. Cisco Small Business ATA Administration Guide...
  • Page 99: Other Options

    Symmetric RTP (SPA3102 and SPA8800) Symmetric RTP parameter is used to send audio RTP to the source IP and port of the inbound RTP packets. This facilitates NAT traversal. See “SIP Parameters section,” on page 127. Cisco Small Business ATA Administration Guide...
  • Page 100: Call Progress Tones (Spa3102 And Spa8800)

    “PSTN to VoIP Call with and Without Ring-Thru” section on page 101 • “VoIP to PSTN Call With and Without Authentication” section on page 101 • “Call Forwarding to PSTN Gateway (SPA3102 and SPA8800)” section on page 103 Cisco Small Business ATA Administration Guide...
  • Page 101: Pstn To Voip Call With And Without Ring-Thru

    . The ATA device then prompts the VoIP caller for a PIN. When a valid PIN is entered, the ATA plays the Outside Dial Tone and prompts the caller to dial the PSTN number. Cisco Small Business ATA Administration Guide...
  • Page 102 INVITE. If the target number is invalid according to the corresponding dial plan, the ATA device also replies 403 to the INVITE. Again, if the PSTN Line is busy at the time of the call, the ATA device replies 503. Cisco Small Business ATA Administration Guide...
  • Page 103: Call Forwarding To Pstn Gateway (Spa3102 And Spa8800)

    In this case, HTTP authentication is not allowed because Line 1 does not authenticate inbound INVITE requests. If you need to authenticate the VoIP caller in this case, you must select the PIN authentication method, or else the caller is authenticated. Cisco Small Business ATA Administration Guide...
  • Page 104 However, the caller is still limited by the VoIP Caller ID Pattern parameter Forward-On-Busy to PSTN Gateway or Number This scenario is similar to the previous cases of call forwarding to gw0, but this applies when Line 1 is active. Cisco Small Business ATA Administration Guide...
  • Page 105: Appendix A: Ata Routing Field Reference

    To configure router settings for the PAP2T, and WRTP54G, see the user guide for the router. After you click the Router tab on the SPA2102, SPA3102, or the Network tab on the SPA8000 and SPA8800, you can choose the following pages: •...
  • Page 106: Product Information Section

    The default router assigned to the ATA device. Primary DNS The primary DNS server assigned to the ATA device. Secondary DNS The secondary DNS server assigned to the ATA device. LAN IP Address The address of the router. Cisco Small Business ATA Administration Guide...
  • Page 107: Wan Status Page

    Router tab > WAN Setup page > Internet Connection Settings section Connection Type The type of WAN connection. Options are: DHCP, Static IP, PPPoE, PPPoE / DHCP (tries PPPoE then DHCP), or DHCP/ PPPoE (tries DHCP then PPPoE). Cisco Small Business ATA Administration Guide...
  • Page 108: Static Ip Settings Section

    The password assigned by the ISP for connecting on a Password Point-to-Point Protocol over Ethernet (PPPoE) link. PPPoE Service Name The service name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. Cisco Small Business ATA Administration Guide...
  • Page 109: Optional Settings Section

    ATA device. The default is parallel. Primary NTP Server The IP address or name of the primary NTP server. Secondary NTP Server The IP address or name of the secondary NTP server. Cisco Small Business ATA Administration Guide...
  • Page 110: Mac Clone Settings Section

    Enable when you want to use QoS. Options are: Always On or On when Phone is Use (default). QOS QDisc Allow QoS Queuing. Options are None or TBF (token bucket filter). Information can be found at about TBF at: http://lartc.org/howto/lartc.qdisc.classless.html Cisco Small Business ATA Administration Guide...
  • Page 111: Vlan Settings Section

    Networking Service section Networking Service NAT—the unit acts as a router and provides IP addresses to PCs attached to the LAN port. Bridge—The unit acts as a switch, a passthrough, and does not give IP addresses. Cisco Small Business ATA Administration Guide...
  • Page 112: Lan Networking Settings Section

    DMZ settings, multicast passthru setting, and system reserved ports range. This page includes the following sections: • “Port Forwarding Settings section,” on page 113 • “DMZ Settings section,” on page 113 • “Miscellaneous Settings section,” on page 114 Cisco Small Business ATA Administration Guide...
  • Page 113: Port Forwarding Settings Section

    DHCP function. To expose one PC, select Yes. The default is No. DMZ Host IP Address Specify the host computer’s IP address. Cisco Small Business ATA Administration Guide...
  • Page 114: Miscellaneous Settings Section

    NAT translation. That is, if there is a conflict — if port forwarding is set on the same port — then the port forwarding is cancelled. Default is 50000. Num of Ports Reserved Total number of ports reserved. Options are: 256, 512, and 1024. Cisco Small Business ATA Administration Guide...
  • Page 115: Appendix B: Ata Voice Field Reference

    “PSTN Line page (SPA3102),” on page 198 • “User page,” on page 220 • “PSTN User page (SPA3102),” on page 226 Not all fields listed may be applicable to your ATA device or your setup. NOTE Cisco Small Business ATA Administration Guide...
  • Page 116: Info Page

    Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the name of the company that provisioned the unit. Cisco Small Business ATA Administration Guide...
  • Page 117: System Status Section

    Registration State Indicates if the line has registered with the SIP proxy. Last Registration At Last date and time the line was registered. Next Registration In Number of seconds before the next registration renewal. Cisco Small Business ATA Administration Guide...
  • Page 118 Line 1 Forward to PSTN Gateway = VoIP calls Line 1 then forwarded to PSTN GW • Line 1 Forward to PSTN Number =VoIP calls Line 1 then forwarded to PSTN number • Line 1 To PSTN Gateway • Line 1 Fallback To PSTN Gateway Cisco Small Business ATA Administration Guide...
  • Page 119 The port mapped for Real Time Protocol traffic for Call 1/2. Mapped RTP Port Call 1 and 2 Media Media loopback is used to quantitatively and qualitatively Loopback measure the voice quality experienced by the end user. Cisco Small Business ATA Administration Guide...
  • Page 120: System Information Section (Pap2T)

    The PSTN number dialed by the SPA (logged only if a non- Number trivial dial plan is used). Last VoIP Caller The last VoIP caller to the FXO Line. Last PSTN Caller Name and number of the last PSTN caller. Cisco Small Business ATA Administration Guide...
  • Page 121 Line 1 Forward to PSTN Gateway = VoIP calls Line 1 then forwarded to PSTN GW • Line 1 Forward to PSTN Number =VoIP calls Line 1 then forwarded to PSTN number • Line 1 To PSTN Gateway • Line 1 Fallback To PSTN Gateway Cisco Small Business ATA Administration Guide...
  • Page 122 Duration of the call. VoIP Call Packets Number of packets sent. Sent VoIP Call Packets Number of packets received. Recv VoIP Call Bytes Number of bytes sent. Sent VoIP Call Bytes Number of bytes received. Recv Cisco Small Business ATA Administration Guide...
  • Page 123: Trunk Status Section (Spa8000)

    VMWI signal. This parameter is stored in long term memory and survives after reboot or power cycle. Mapped SIP Port Port number of the SIP port mapped by NAT. Cisco Small Business ATA Administration Guide...
  • Page 124: System Page

    Select yes or no from the drop- down menu. The default is yes. Admin Password Password for the administrator. The default is no password. User Password Password for the user. The default is no password. Cisco Small Business ATA Administration Guide...
  • Page 125: Internet Connection Type Section (Pap2T)

    Sets the secondary DNS server to take over if problems are discovered with the Primary DNS server. This is in addition to DHCP-supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the secondary DNS server. The default is 0.0.0.0. Cisco Small Business ATA Administration Guide...
  • Page 126: Miscellaneous Settings Section (Not Used With Pap2T)

    Specifies the IP address of the syslog server. Debug Server Specifies the IP address of the debug server, which logs debug information. The level of detailed output depends on the debug level parameter setting. Cisco Small Business ATA Administration Guide...
  • Page 127: Sip Page

    Number of times an invite can be redirected to avoid an infinite loop. The default is 5. Max Auth Maximum number of times (from 0 to 255) a request may be challenged. The default is 2. Cisco Small Business ATA Administration Guide...
  • Page 128 If inbound SIP requests contain normal headers, ATA device substitutes those headers with compact headers (if Use Compact Header defined by RFC 261) if parameter is set to yes. The default is no. Cisco Small Business ATA Administration Guide...
  • Page 129: Sip Timer Values (Sec) Section

    0 to 64 seconds. The default is 4. SIP T4 RFC 3261 T4 value (maximum duration a message remains in the network), which can range from 0 to 64 seconds. The default is 5. Cisco Small Business ATA Administration Guide...
  • Page 130 Min-Expires header. If the value is larger than this setting, the maximum value is used. The default is 7200. Reg Retry Intvl Interval to wait before the ATA device retries registration after failing during the last registration. The default is 30. Cisco Small Business ATA Administration Guide...
  • Page 131: Response Status Code Handling Section

    SIT 1 RSC through SIT 4 RSC. SIT2 RSC SIP response status code to INVITE on which to play the SIT2 Tone. SIT3 RSC SIP response status code to INVITE on which to play the SIT3 Tone. Cisco Small Business ATA Administration Guide...
  • Page 132: Rtp Parameters Section

    Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the ATA device terminates the call. If value is set to 0, the ATA device ignores the limit on ICMP errors. The default is 0. Cisco Small Business ATA Administration Guide...
  • Page 133 Anonymous if user blocks caller ID), and TOOL is set to the Vendor/Hardware-platform-software-version (such as Cisco/ATA device-1.0.31(b)). The NTP timestamp used in the SR is a snapshot of the ATA device’s local time, not the time reported by an NTP server. If the ATA device receives a RR from the peer, it attempts to compute the round trip delay and show it as the <Call Round Trip Delay>...
  • Page 134: Sdp Payload Types Section

    G.711a codec name used in SDP. Name The default is PCMA. G726r16 Codec G.726-16 codec name used in SDP. Name The default is G726-16. G726r24 Codec G.726-24 codec name used in SDP. Name The default is G726-24. Cisco Small Business ATA Administration Guide...
  • Page 135: Nat Support Parameters Section

    Insert VIA received Inserts the received parameter into the VIA header of SIP responses if the received-from IP and VIA sent-by IP values differ. Select yes or no from the drop-down menu. The default is no. Cisco Small Business ATA Administration Guide...
  • Page 136 IP address when generating SIP messages and SDP (if NAT Mapping is enabled for that line). However, the results of STUN and VIA received parameter processing, if available, supersede this statically configured value. The default is 0.0.0.0. Cisco Small Business ATA Administration Guide...
  • Page 137 SIP messages is substituted for the corresponding port value in the external RTP port range. The default is 0. NAT Keep Alive Interval between NAT-mapping keep alive messages. Intvl The default is 15. Cisco Small Business ATA Administration Guide...
  • Page 138: Trunking Parameters Section (Spa8000)

    REG—Logs all SIP messages in full text except REGISTER requests/responses. • full excl. OPT|NTFY|REG—Logs all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/ responses. The default is none. Cisco Small Business ATA Administration Guide...
  • Page 139: Regional Page

    “Control Timer Values (sec) section” section on page 146 • “Vertical Service Activation Codes section” section on page 148 • “Vertical Service Announcement Codes section (SPA2102, SPA8000)” section on page 154 • “Outbound Call Codec Selection Codes section” section on page 154 •...
  • Page 140: Call Progress Tones Section

    Off Hook Warning Tone is played when Reorder Tone times out. The default is 480@10,620@0;10(.125/.125/1+2). Ring Back Tone Played during an outbound call when the far end is ringing. The default is 440@-19,480@-19;*(2/4/1+2). Cisco Small Business ATA Administration Guide...
  • Page 141 Played instead of the Dial Tone when there are unheard messages in the caller’s mailbox. The default is 350@-19,440@-19;2(.1/.1/1+2);10(*/0/ 1+2). Cfwd Dial Tone Played when all calls are forwarded. The default is 350@-19,440@-19;2(.2/.2/1+2);10(*/0/ 1+2). Cisco Small Business ATA Administration Guide...
  • Page 142: Distinctive Ring Patterns Section

    Voice tab > Regional page > Distinctive Ring Patterns section Ring1 Cadence Cadence script for distinctive ring 1. The default is 60(2/4). Ring2 Cadence Cadence script for distinctive ring 2. The default is 60(.3/.2, 1/.2,.3/4). Cisco Small Business ATA Administration Guide...
  • Page 143: Distinctive Call Waiting Tone Patterns Section

    Cadence script for distinctive CWT 3. The default is 30(.1/.1, .1/.1, .1/9.3). CWT4 Cadence Cadence script for distinctive CWT 4. The default is 30(.1/.1, .3/.1, .1/9.5). CWT5 Cadence Cadence script for distinctive CWT 5. The default is 30(.3/.1,.1/.1,.3/9.1). Cisco Small Business ATA Administration Guide...
  • Page 144: Distinctive Ring/Cwt Pattern Names Section

    Name in an INVITE’s Alert-Info Header to pick distinctive ring/CWT 5 for the inbound call. The default is Bellcore-r5. Ring6 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/CWT 6 for the inbound call. The default is Bellcore-r6. Cisco Small Business ATA Administration Guide...
  • Page 145: Ring And Call Waiting Tone Spec Section

    Waveform for the ringing signal. Choices are Sinusoid or Trapezoid. The default is Trapezoid. Ring Frequency Frequency of the ringing signal. Valid values are 10–100 (Hz). The default is 20. Ring Voltage Ringing voltage. Choices are 60–90 (V). The default is 85. Cisco Small Business ATA Administration Guide...
  • Page 146: Control Timer Values (Sec) Section

    Call Back Expires Expiration time in seconds of a call back activation. Range: 0–65535 seconds. The default is 1800. Call Back Retry Call back retry interval in seconds. Range: 0–255 seconds. Intvl The default is 30. Cisco Small Business ATA Administration Guide...
  • Page 147 Without CPC enabled, reorder tone will is played after a configurable delay. If CPC is enabled, dial tone will be played when tip-to-ring voltage is restored Resolution is 1 second. The default is 2. Cisco Small Business ATA Administration Guide...
  • Page 148: Vertical Service Activation Codes Section

    Starts a callback when the last outbound call is busy. This Code field is only found in the PAP2T. The default is *05 Cfwd All Act Code Forwards all calls to the extension specified after the activation code. The default is *72. Cisco Small Business ATA Administration Guide...
  • Page 149 Cancels the code to accept the last outbound call. Code The default is *84. CW Act Code Enables call waiting on all calls. The default is *56. CW Deact Code Disables call waiting on all calls. The default is *57. Cisco Small Business ATA Administration Guide...
  • Page 150 Disables caller ID generation. The default is *85. CWCID Act Code Enables call waiting, caller ID generation. The default is *25. CWCID Deact Disables call waiting, caller ID generation. Code The default is *45. Cisco Small Business ATA Administration Guide...
  • Page 151 The default is *99. Modem pass-through mode can be triggered only by pre-dialing this code. FAX Line Toggle Toggles the line to a fax machine. This field is not found in Code the PAP2T. The default is #99. Cisco Small Business ATA Administration Guide...
  • Page 152 The *codes should not conflict with any of the other vertical service codes internally processed by the ATA device. You can empty the corresponding *code that you do not want to ATA device to process. Cisco Small Business ATA Administration Guide...
  • Page 153 *73 to cancel call forwarding, do not include it in this parameter. In that case, simple add that *code in the dial plan and the ATA device send INVITE *73@..as usual when user dials *73. Cisco Small Business ATA Administration Guide...
  • Page 154: Vertical Service Announcement Codes Section (Spa2102, Spa8000)

    ATA Voice Field Reference Regional page Voice tab > Regional page > Vertical Service Announcement Codes section (SPA2102, SPA8000) Service Annc Base Base number for service announcements. Number Service Annc Extension codes for service announcements. Extension Codes Voice tab > Regional page >...
  • Page 155 Prefer G729a Code Makes this codec the preferred codec for the associated call. The default is *01729. Force G729a Code Makes this codec the only codec that can be used for the associated call. The default is *02729. Cisco Small Business ATA Administration Guide...
  • Page 156: Miscellaneous Section

    Sets the electrical impedance of the FXS port. Choices are Impedance 600, 900, 600+2.16uF, 900+2.16uF, 270+750||150nF, 220+850||120nF, 220+820||115nF, or 200+600||100nF. The default is 600. NOTE For New Zealand impedance (370+620|| 3 10nF), use 270+750|| 1 50nF. Cisco Small Business ATA Administration Guide...
  • Page 157 <weekday> value on or before the date given. The abbreviation HH stands for hours (0-23). The abbreviation mm stands for minutes (0-59). The abbreviation ss stands for seconds (0-59). The default Daylight Saving Time Rule is start=4/1/ 7;end=10/-1/7;save=1. Cisco Small Business ATA Administration Guide...
  • Page 158 The default is yes. Setting has no effect if DTMF Tx Method is INFO; ABCD is always sent OOB regardless in this setting. Playback ABCD To enable local playback of OOB DTMF ABCD, select yes. Otherwise, select no. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 159 The choices are from 1 to 8. This field is only found in the Limit PAP2T. The default is 3. Feature Invocation Select the method you want to use, Default or Sweden Method default. This field is not found in the PAP2T. The default is Default. Cisco Small Business ATA Administration Guide...
  • Page 160: Line Page

    NOTE pages other than the Line page. • On the SPA2102, refer to the Line pages and the corresponding User pages. • On the SPA8800, refer to the Phone pages 1 to 4 to configure the settings for the Phone (FXS) ports 1 to 4. Refer to the Line pages to configure the settings for the Line (FXO) ports 1 to 4.
  • Page 161: Line Enable Section

    (for example, [1] or [2]) to identify the line to which the setting applies. The number of lines varies with the model of the ATA device. For example, the SPA2102 provides two Line tabs (Line 1 and Line 2), while the SPA8000 provides eight tabs (Line1 through Line 8).
  • Page 162: Streaming Audio Server (Sas) Section

    If the caller does not respond to the refresh message, the ATA device ends this call with a SIP BYE message. The range is 0 to 255 seconds (0 means that the session refresh is disabled). The default is 30. Cisco Small Business ATA Administration Guide...
  • Page 163: Nat Settings Section

    Enter the keep alive message that should be sent periodically to maintain the current NAT mapping. If the value is $NOTIFY, a NOTIFY message is sent. If the value is $REGISTER, a REGISTER message without contact is sent. The default is $NOTIFY. Cisco Small Business ATA Administration Guide...
  • Page 164: Network Settings Section

    The default is high. Jitter Buffer Controls how the jitter buffer should be adjusted. Select Adjustment the appropriate setting: up and down, up only, down only, or disable. The default is up and down. Cisco Small Business ATA Administration Guide...
  • Page 165: Sip Settings Section

    TCP is already in use for basic activities such as Internet browsing or e-commerce. Options are: UDP, TCP, TLS. The default is UDP. Applies to SPA2102, SPA3102, and SPA8800. SIP Port Port number of the SIP message listening and transmission port.
  • Page 166 REGISTER requests/responses. • full excl. OPT|NTFY|REG—Logs all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/ responses. • The default is none. RTP Log Intvl The interval for the RTP log. Cisco Small Business ATA Administration Guide...
  • Page 167 INVITE. To enable this feature, select yes. Otherwise, select no. The default is no. Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. Cisco Small Business ATA Administration Guide...
  • Page 168: Call Feature Settings Section

    Default is yes. Use Local Addr in The IP address of the local address enclosed in the FROM FROM of the SIP message. This field is found on the SPA2102 only. Default is no. Voice tab > Line page >...
  • Page 169: Proxy And Registration Section

    Select the maximum number of conference call Ports participants. The range is 3 to 10. The default is 3. This field is found on the SPA2102 and PAP2T only. Voice tab > Line page or Phone page> Proxy and Registration section Proxy SIP proxy server for all outbound requests.
  • Page 170 Voice Mail Server Enter the URL or IP address of the server. Mailbox Subscribe Expiry time to the voice mail server. The time to send Expires another subscribe message to the voice mail server. Cisco Small Business ATA Administration Guide...
  • Page 171: Subscriber Information Section

    1024-bit public key of the CA signing the MC of all subscribers in the group. The default is empty. SRTP Private Key Base64 encoded of the 512-bit private key per subscriber for establishment of a secure call. The default is empty. Cisco Small Business ATA Administration Guide...
  • Page 172: Supplementary Service Subscription Section

    Cfwd Sel Serv Enable Call Forward Selective Service The default is yes. Cfwd Last Serv Enable Forward Last Call Service The default is yes. Block Last Serv Enable Block Last Call Service The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 173 Enable MWI Service. MWI is available only if a Voice Mail Service is set-up in the deployment. The default is yes. VMWI Serv Enable VMWI Service (FSK). The default is yes. Speed Dial Serv Enable Speed Dial Service. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 174: Audio Configuration Section

    Preferred codec for all calls. (The actual codec used in a call still depends on the outcome of the codec negotiation protocol.) Select one of the following: G711u, G711a, G726-16, G726-24, G726-32, G726-40, G729a, or G723. The default is G711u. Cisco Small Business ATA Administration Guide...
  • Page 175 To enable the use of the echo canceller, select yes. Otherwise, select no. The default is yes. G723 Enable To enable the use of the G.723a codec at 6.3 kbps, select yes. Otherwise, select no. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 176 FAX Passthru Select the codec for fax passthrough, G711u or G711a. Codec The default is G711u. DTMF Process To use the DTMF process info feature, select yes. INFO Otherwise, select no. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 177 40 ms. There is no maximum limit. A larger value will reduce the chance of talk-off (beeping) during conversation, at the expense of reduced performance of DTMF detection, which is needed for interactive voice response systems (IVR). Default: 90 ms Cisco Small Business ATA Administration Guide...
  • Page 178 To enable the use of the ITU-T T.38 standard for faxing, select yes. Otherwise, select no. T.38 is supported by the SPA2102 and the SPA8000. The SPA2102 supports a single T.38 connection. The SPA8000 supports one T.38 connection for each of its four modules (Line 1-2, 3-4, 5-6, and 7-8).
  • Page 179: Gateway Accounts Section (Spa3102)

    1408+7digits, the call will be routed to Gateway 1. Without the <:@gw1> syntax, all calls are routed to the given proxy by default (except IP dialing). The default is blank. Cisco Small Business ATA Administration Guide...
  • Page 180: Voip Fallback To Pstn Section (Spa3102 And Spa8800)

    VoIP Caller or a PSTN Caller. The dial plan syntax is consistent for all fields. The default dial plan script for each line is as follows: (*xx|[3469]11|0|00|[2- 9]xxxxxx| 1 xxx[2-9]xxxxxx| x xxxxxxxxxxx.). The syntax for a dial plan expression is as follows: Cisco Small Business ATA Administration Guide...
  • Page 181 Each parameter is separated by a semi-colon (;). Furthermore, it recognizes gw0, gw1, …, gw4 as the locally configured gateways, where gw0 represents the local PSTN gateway in the same SPA3102. Example 1: *1xxxxxxxxxx<:@fwdnat.pulver.com:5082;uid=jsmith;pwd=xy Example 2: *1xxxxxxxxxx<:@fwd.pulver.com;nat;uid=jsmith;pwd=xyz Example 3: [39]11<:@gw0> Cisco Small Business ATA Administration Guide...
  • Page 182: Fxs Port Polarity Configuration Section

    Caller Conn Polarity Polarity after an outbound call is connected: Forward or Reverse. The default is Forward. Callee Conn Polarity after an inbound call is connected: Forward or Polarity Reverse. The default is Forward. Cisco Small Business ATA Administration Guide...
  • Page 183: Voip-To-Pstn Gateway Setup Section (Spa8800)

    Index of the dial plan in the dial plan pool to be used when the PSTN Caller is not authenticated. Choose from {1, 2, 3, 4, 5, 6, 7, 8}. The default is 1. Cisco Small Business ATA Administration Guide...
  • Page 184: Fxo Timer Values (Sec) Section (Spa8800)

    VoIP call legs automatically. The range is 0-255. The default is 30. PSTN Ring Timeout Delay after a ring burst before the SPA decides that PSTN ring has ceased. The range is 0-255. The default is 5. Cisco Small Business ATA Administration Guide...
  • Page 185: Pstn Disconnect Detection Section (Spa8800)

    On the SPA8800, these settings are configured on the Phone pages only. Detect CPC CPC is a brief removal of tip-and-ring voltage. If enabled, the SPA will disconnect both call legs when this signal is detected during a gateway call. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 186 PSTN side during a gateway call. Disconnect tone is specified in the Disconnect Tone parameter, which depends on the region of the PSTN service. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 187 The Disconnect Tone Script values for various countries continued follow: US—480@-30,620@-30;4(.25/.25/1+2) UK—400@-30,400@-30; 2(3/0/1+2) France—440@-30,440@-30; 2(0.5/0.5/1+2) Germany—425@-10; 10(0.48/0.48/1) Netherlands—425@-30,425@-30; 2(0.5/0.5/1+2) Sweden—425@-10; 10(0.25/0.25/1) Norway—425@-10; 10(0.5/0.5/1) Italy—425@-30,425@-30; 2(0.2/0.2/1+2) Spain—425@-10; 10(0.2/0.2/1,0.2/0.2/1,0.2/0.6/1) Portugal—425@-10; 10(0.5/0.5/1) Poland—425@-10; 10(0.5/0.5/1) Denmark—425@-10; 10(0.25/0.25/1) New Zealand—400@-15; 10(0.25/0.25/1) Australia—425@-13; 10(0.375/0.375/1) Cisco Small Business ATA Administration Guide...
  • Page 188: International Control Section (Spa8800)

    PSTN side to the SPA. The range is -15 to 12. The default is 0. Ring Validation Specify the minimum signal duration required by the Time Gateway for recognition as a ring signal. The default is 256 Cisco Small Business ATA Administration Guide...
  • Page 189: Call Forward, Speed Dial, Supplementary Services, And Ring Settings (Spa8000 And Spa8800)

    Settings (SPA8000 and SPA8800) On the SPA8000 and the SPA8800, you can configure settings for call forward, speed dial, and supplementary services, as well as ring settings. For field descriptions, see “User page,” on page 220. Cisco Small Business ATA Administration Guide...
  • Page 190: Trunk Group Page (Spa8000)

    Network Settings section SIP ToS/DiffServ TOS/DiffServ field value in UDP IP packets carrying a SIP Value message. The default is 0x68. SIP CoS Value [0-7] CoS value for SIP messages. The default is 3. Cisco Small Business ATA Administration Guide...
  • Page 191: Sip Settings Section

    Enter the appropriate header in the field provided. SIP Remote-Party- To use the Remote-Party-ID header instead of the From header, select yes. Otherwise, select no. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 192 REG—Logs all SIP messages in full text except REGISTER requests/responses. • full excl. OPT|NTFY|REG—Logs all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/ responses. The default is none. Cisco Small Business ATA Administration Guide...
  • Page 193 The default is 0. Refer-To Target To contact the refer-to target, select yes. Otherwise, select Contact The default is no. Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. Cisco Small Business ATA Administration Guide...
  • Page 194: Subscriber Information Section

    Note that a trunk line can make an outgoing call only through its own trunk. If that trunk reaches full capacity, it will not attempt to failover to use other trunks Cisco Small Business ATA Administration Guide...
  • Page 195 You can instruct the SPA8000 to hunt only the phones that are Voice tab > SIP page, Trunking on-hook, through the Parameters Hunt Policy section, field. See “Trunking Parameters section (SPA8000),” on page 138. Cisco Small Business ATA Administration Guide...
  • Page 196: Dial Plan Section

    NAT Keep Alive Destination that should receive NAT keep alive messages. Dest If the value is $PROXY, the messages are sent to the current proxy server or outbound proxy server. The default is $PROXY. Cisco Small Business ATA Administration Guide...
  • Page 197: Proxy And Registration Section

    Expires value in sec in a REGISTER request. The PAP2T will periodically renew registration shortly before the current registration expired. This parameter is ignored if the Register parameter is no. Range: 0 – (231 – 1) sec Cisco Small Business ATA Administration Guide...
  • Page 198: Pstn Line Page (Spa3102)

    On the SPA3102, you can use the Voice tab > PSTN Line page to configure your PSTN line. This page includes the following sections: • “Line Enable section” section on page 161 • “NAT Settings section” section on page 199 Cisco Small Business ATA Administration Guide...
  • Page 199: Line Enable Section

    Voice tab > PSTN Line page (SPA3102) > NAT Settings section NAT Mapping To use externally mapped IP addresses and SIP/RTP ports Enable in SIP messages, select yes. Otherwise, select no. The default is no. Cisco Small Business ATA Administration Guide...
  • Page 200: Network Settings Section

    The default is 3. RTP ToS/DiffServ ToS/DiffServ field value in UDP IP packets carrying RTP Value data. The default is 0xb8. RTP CoS Value [0- CoS value for RTP data. The default is 6. Cisco Small Business ATA Administration Guide...
  • Page 201: Sip Settings Section

    If this field is configured and the proxy does not support it, it responds with the message, unsupported. Enter the appropriate header in the field provided. Cisco Small Business ATA Administration Guide...
  • Page 202 REG—Logs all SIP messages in full text except REGISTER requests/responses. • full excl. OPT|NTFY|REG—Logs all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/ responses. The default is none. RTP Log Intvl The interval for the RTP log. Cisco Small Business ATA Administration Guide...
  • Page 203 If this feature is enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. The default is no. Cisco Small Business ATA Administration Guide...
  • Page 204: Proxy And Registration Section

    Expires value in sec in a REGISTER request. PAP2T will periodically renew registration shortly before the current registration expired. This parameter is ignored if the Register parameter is no. Range: 0 – (231 – 1) sec Cisco Small Business ATA Administration Guide...
  • Page 205: Subscriber Information Section

    The default is Normal. Voice tab > PSTN Line page (SPA3102) > Subscriber Information section Display Name Display name for caller ID. User ID Extension number for this line. Password Password for this line. Cisco Small Business ATA Administration Guide...
  • Page 206: Audio Configuration Section

    G726-16, G726-24, G726-32, G726-40, G729a, or G723. The default is G711u. Silence Supp To enable silence suppression so that silent audio frames Enable are not transmitted, select yes. Otherwise, select no. The default is no. Cisco Small Business ATA Administration Guide...
  • Page 207 To enable detection of the fax Caller-Entered Digits (CED) Enable tone, select yes. Otherwise, select no. The default is yes. G726-32 Enable To enable the use of the G726 codec at 32 kbps, select yes. Otherwise, select no. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 208 AVT events. INFO uses the SIP INFO method. Auto uses InBand or AVT based on the outcome of codec negotiation. The default is Auto. FAX Process NSE To use the fax process NSE feature, select yes. Otherwise, select no. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 209 RTP packet. If disabled (or before the first RTP packet arrives) the ATA sends RTP to the destination as indicated in the inbound SDP. The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 210: Dial Plans Section

    (used only if authentication method is set to PIN). The default is 3. One Stage Dialing Enable one-stage dialing (applicable if authentication method is none, or HTTP Digest, or caller is in the Access List). The default is yes. Cisco Small Business ATA Administration Guide...
  • Page 211 One of 8 PIN numbers that can be specified to control 5/6/7/8 PIN access to the PSTN gateway by a VoIP Caller, when the VoIP Caller Authentication Method parameter is set to PIN. The default is blank. Cisco Small Business ATA Administration Guide...
  • Page 212: Voip Users And Passwords (Http Authentication) Section

    The password to be used with VoIP User 1. The user 5/6/7/8 Password assumes the identity of VoIP User 1 must therefore compute the credentials using this password, or the INVITE will be challenged with a 401 response The default is blank. Cisco Small Business ATA Administration Guide...
  • Page 213: Ring Settings Section

    SIP ReINVITE and the VoIP peer must response with a 2xx response. If VoIP peer does not reply or response is not greater than 2xx, the SPA will disconnect both PSTN and VoIP call legs automatically. The range is 0-255. The default is 30. Cisco Small Business ATA Administration Guide...
  • Page 214 This allows the VoIP peer to initiate a three-way conference call and subsequent call transfer. The duration of the on-hook signal can be configured using this parameter. The default is 0.25. The permitted range is limited to 0.02 to 1.6 seconds. Cisco Small Business ATA Administration Guide...
  • Page 215: Pstn Disconnect Detection Section

    The default is yes. Min CPC Duration Specify the minimum duration of a low tip-and-ring voltage (below 1V) for the Gateway to recognize it as a CPC signal or PSTN line removal. The default is 0.2. Cisco Small Business ATA Administration Guide...
  • Page 216 This parameter adjusts the sensitivity of PSTN silence detection. Choose from {very low, low, medium, high, very high}. The higher the setting, the easier to detect silence and hence easier to trigger a disconnection. The default is medium. Cisco Small Business ATA Administration Guide...
  • Page 217 The Disconnect Tone Script values for various countries follow: US—480@-30,620@-30;4(.25/.25/1+2) UK—400@-30,400@-30; 2(3/0/1+2) France—440@-30,440@-30; 2(0.5/0.5/1+2) Germany—440@-30,440@-30; 2(0.5/0.5/1+2) Netherlands—425@-30,425@-30; 2(0.5/0.5/1+2) Sweden—425@-10; 10(0.25/0.25/1) Norway—425@-10; 10(0.5/0.5/1) Italy—425@-30,425@-30; 2(0.2/0.2/1+2) Spain—425@-10; 10(0.2/0.2/1,0.2/0.2/1,0.2/0.6/1) Portugal—425@-10; 10(0.5/0.5/1) Poland—425@-10; 10(0.5/0.5/1) Denmark—425@-10; 10(0.25/0.25/1) New Zealand—400@-15; 10(0.25/0.25/1) Australia—425@-13; 10(0.375/0.375/1) Cisco Small Business ATA Administration Guide...
  • Page 218: International Control (Settings) Section

    Specify the minimum signal duration required by the Time Gateway for recognition as a ring signal. The default is 256 Tip/Ring Voltage Choices are {3. 1 , 3.2, 3.35, 3.5}. Adjust The default is 3.5. Cisco Small Business ATA Administration Guide...
  • Page 219 Line-In-Use Voltage Determines the voltage threshold at which the SPA-3000 assumes the PSTN is in use by another handset sharing the same line (and will declare PSTN gateway service not available to incoming VoIP callers). The default value is 40v. Cisco Small Business ATA Administration Guide...
  • Page 220: User Page

    Per user parameter tags must be appended with [1] or [2] (corresponding to line 1 or 2) in the configuration profile. It is omitted below for readability. Cisco Small Business ATA Administration Guide...
  • Page 221: Call Forward Settings Section

    (dialed automatically by the SPA through the PSTN gateway) The default is blank. Cfwd No Ans Delay Delay in sec before Call Forward No Answer triggers. Same as Cfwd All Dest. The default is 20. Cisco Small Business ATA Administration Guide...
  • Page 222: Selective Call Forward Settings Section

    This section does not apply to the WIP310 wireless phone. Speed Dial 2-9 Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6, 7, 8, or 9. The default is blank. Cisco Small Business ATA Administration Guide...
  • Page 223: Supplementary Service Settings Section

    Setting this value to yes can activate stutter tone and VMWI signal. This parameter is stored in long term memory and will survive after reboot or power cycle. The default is no. Cisco Small Business ATA Administration Guide...
  • Page 224: Distinctive Ring Settings Section

    Ring1 - 9 Caller Caller number pattern to play Distinctive Ring/CWT 1, 2, 3, 4, 5, 6, 7, 8, or 9. The default is blank. Cisco Small Business ATA Administration Guide...
  • Page 225: Ring Settings Section

    New VM Becomes Available—ring when the number of unread voice mail changes from 0 to non-zero • New VM Arrives—ring when the number of unread voice mail increases. The default is New VM Available. Cisco Small Business ATA Administration Guide...
  • Page 226: Pstn User Page (Spa3102)

    SPA will not auto-answers the call. Cfwd Sel 1 -8 Dest Eight VoIP destinations to forward a PSTN caller matching Cfwd Sel x Caller parameter. If this entry is blank, the PSTN caller is blocked for VoIP service. Cisco Small Business ATA Administration Guide...
  • Page 227: Pstn-To-Voip Speed Dial Settings Section

    The default ring to be used to ring through Line 1. Choose from {1,2,3,4,5,6,7,8,Follow Line 1}. If Follow Line 1 is selected, the ring to be used is determined by Line 1’s distinctive ring settings. The default is 1. Cisco Small Business ATA Administration Guide...
  • Page 228 ATA Voice Field Reference PSTN User page (SPA3102) Cisco Small Business ATA Administration Guide...
  • Page 229: Appendix C: Troubleshooting

    6. Press 1 to enable WAN access to the administration web server. 7. Open the web browser on a networked computer. 8. Start Internet Explorer and enter the IP address of the ATA device. Cisco Small Business ATA Administration Guide...
  • Page 230 You do not need to change the value of the parameter. SIP Debug Option 4. To capture SIP signaling messages, under the Line tab, set Full. The file output is syslog.<portnum>.log (for the default port setting, syslog.514.log). Cisco Small Business ATA Administration Guide...
  • Page 231 16384-16482. Also, disable “SPI” if this feature is provided by your firewall. Identify the SIP server to which the ATA device is Outbound Proxy registering, if it supports NAT, using the parameter. Cisco Small Business ATA Administration Guide...
  • Page 232 STUN does not work with a symmetric NAT router. Enable debug through NOTE STUN Test Enable syslog (see FAQ#10), and set to yes. The messages indicate whether you have symmetric NAT or not. Cisco Small Business ATA Administration Guide...
  • Page 233: Appendix D: Environmental Specifications

    FCC (Part 15 Class B), cUL, CE, IC-003, A-Tick Operating 32 to 113º F(0 to 45ºC) Temp Storage -17º to 158ºF (-27 to 70ºC) Temp Operating 10% to 90% relative humidity, Non-Condensing Humidity Storage 10% to 90% relative humidity, Non-Condensing Humidity Cisco Small Business ATA Administration Guide...
  • Page 234: Spa2102

    FCC (Part 15 Class B), CE, ICES-003, A-Tick Certification, RoH Operating 32º to 113º F(0 to 45ºC) Temp Storage -13º to 185ºF (-25 to 85ºC) Temp Operating 10% to 90% relative humidity, Non-Condensing Humidity Storage 10% to 90% relative humidity, Non-Condensing Humidity Cisco Small Business ATA Administration Guide...
  • Page 235: Spa8000

    FCC (Part 15 Class B), CE, ICES-003, A-Tick Certification, RoH, UL Operating 32º to 113º F(0 to 45ºC) Temp Storage -13º to 185ºF (-25 to 85ºC) Temp Operating 10% to 90% relative humidity, Non-Condensing Humidity Storage 10% to 90% relative humidity, Non-Condensing Humidity Cisco Small Business ATA Administration Guide...
  • Page 236: Wrtp54G

    FCC (Part 15 Class B), CE, UL Operating 32º to 104º F(0 to 40ºC) Temp Storage -4º to 140ºF (-20 to 60ºC) Temp Operating 10% to 85% relative humidity, Non-Condensing Humidity Storage 5% to 90% relative humidity, Non-Condensing Humidity Cisco Small Business ATA Administration Guide...
  • Page 237: Appendix E: Where To Go From Here

    Resource Location http://www.cisco.com/en/US/products/ps10024/ Technical Documentation prod_maintenance_guides_list.html Go to tools.cisco.com/support/downloads, and enter the Firmware Downloads model number in the Software Search box. www.myciscocommunity.com/community/ Cisco Community Central > Small...
  • Page 238: Related Documentation

    Business Home Related Documentation The following table describes the various documents that Cisco provides to help you to install, configure, and manage the SPA9000 Voice System and its components. These documents and more are available at the following URL: www.cisco.com/en/US/products/ps10030/...
  • Page 239 Administration and use Analog Telephone VARs, system of Cisco Small Adapter Administration administrators, and Business ATAs Guide Service Providers • PAP2T, SPA2102, SPA3102, SPA8000, and WRTP54G User Guide for switch User Guide for router Cisco Small Business ATA Administration Guide...