Toll Restriction Override; Trunk Groups - Samsung OfficeServ 100 General Description Manual

Chapter 4
4-24
Business Features Package
Any outside line may be programmed to follow station toll restriction or follow the toll restric-
tion class assigned to it. Each station and trunk can have a dialling class specified by the
time plan.
Special Code Table
A Special Code Table of 10 entries (four digits each) allows use of telephone company features such
as CID Blocking or Call Waiting Disable without interference to toll restriction or LCR. The Special
Code table allows use of these custom calling features on a per-call basis.

Toll Restriction Override

Program options allow system speed dial numbers to follow or bypass a station's toll restric-
tion class. In addition, users may make calls from a toll-restricted station by using the Walk-
ing Class of Service or Authorisation Code feature.
Tone or Pulse Dialling
Outside lines can be programmed for either tone or pulse dialling to meet local telephone
company requirements.
Traffic Reporting
The system can store peg counts for various types of calls. These peg counts can be printed
on-demand, daily, hourly, or for up to three separate programmable shifts. The report in-
cludes statistics for each trunk, trunk group, station, station groups and page announce-
ments. (See the Sample Traffic Report at the end of this chapter.)
Transfer
System operation permits station users to transfer calls to other stations in the system.
Transfers can be screened, unscreened or camped-on to a busy station.

Trunk Groups

Outside lines can be grouped for easy access by dialling a code or pressing a key. There are
11 trunk groups available.
Uniform Call Distribution (UCD)
UCD* is used whenever an organisation expects to have more ringing calls than people
("agents") to answer them. It prevents callers from receiving busy signals or lengthy delays
before being answered. Callers reaching a busy station group are held in queue for an avail-
able agent. First and second announcements reassure the caller until an agent becomes
free. Programmable automatic logout removes a station from the group if a call is placed to
an unattended station, thus preventing unanswered calls. A wrap-up timer prevents calls to a
station for a programmable period to allow the agent to finish up work associated with a pre-
vious call.
*NOTE: Requires Auto Attendant (AA) card. Ask your dealer for details.