Do Not Disturb Override; Door Lock Release; Exclusive Hold; Group Listening - Samsung OfficeServ 100 General Description Manual

Chapter 4
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Business Features Package
Call Pickup
With directed call pickup, a user can answer calls ringing at any station by dialling a code
plus that extension number. The group pickup feature allows the user to answer any call ring-
ing within a pickup group. Pickup keys may be customised with extenders to allow pickup
from a specific station or pickup group. The system has 20 programmable pickup groups.
Direct Station Selection (DSS)
Programmable keys can be assigned as DSS keys associated with extension numbers. Us-
ers press these keys to call or transfer calls to the assigned stations.
Do Not Disturb (Programmable)
The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming
can allow or deny use of the DND feature for each station. Parties calling a station in DND
will receive DND/No More Calls tone. When in DND mode, calls may be forwarded to an-
other destination. (See Call Forwarding, above.) A keyset without a DND key can activate
DND via the feature access code. The ANS/RLS key or keyset status indicator (if fitted) will
flash rapidly when DND is set. There is a programmable option to allow a DDI number to
override DND at its ring destination if that destination is a single extension.

Do Not Disturb Override

The DND Override feature allows a keyset with a DND Override key (DNDO) and the appro-
priate class of service to override the DND setting at a called keyset. This will allow a user to
go into DND while waiting for an important call and have that call transferred to them via a
screened transfer from a station (the user's secretary, for example) with a DNDO key.

Door Lock Release

Stations programmed to receive calls from a door phone can dial a code to activate a contact
closure for control of a customer-provided electronic door lock.

Exclusive Hold

Pressing the HOLD key twice will hold an external call exclusively at a station so no other
station can pick up that call. Internal calls are automatically placed on exclusive hold.

Group Listening

This feature allows users to turn on the speaker while using the handset. It allows a group of
people to listen to the distant party over the speaker without the microphone turned on.

Headset Operation

Every keyset can be programmed to allow the use of a headset. In the headset mode, the
hook-switch is disabled and calls are answered and released by pressing a specific key
(such as the ANS/RLS key on some keysets). Keyset users may turn headset use ON/OFF
by keyset programming or more easily by pressing a programmed headset ON/OFF key. The
headset key lights steady red when the keyset is in headset mode.
Hearing Aid Compatible
All keysets are hearing aid compatible.