Class Of Service - Samsung OfficeServ 100 General Description Manual

Chapter 4
4-10
Business Features Package

Class of Service

The system allows a maximum of 30 station classes of service. Each class of service can be
customised in memory to allow or deny access to features and to define a station's dialling
class. Each station can be assigned different classes of service according to the ring plan ta-
ble.
Common Bell Control
The MISC card provides relays that may be programmed to control a customer-provided
common bell or common audible device. These contacts must be programmed as members
of a station group and may provide steady or interrupted closure.
Computer Telephony Integration (CTI)
Computer Telephone Integration (CTI) allows integration between the OfficeServ 100 and a
personal computer (PC) or a local area network (LAN). CID service is required for TAPI* in-
bound call applications that use the CID information to display computer records in conjunc-
tion with the presentation of the call to the station on the system.
*TAPI 2.1
TAPI 2.1 is the method of integrating the OfficeServ 100 system and a PC. TAPI 2.1 is a LAN-based
solution allowing PCs to communicate directly with the telephone system over the PCs' LAN. This es-
tablishes a logical connection rather than a physical connection between telephone and PC. It elimi-
nates the cost and administrative overhead of connecting every PC to a desktop phone. It emphasises
third-party call control. (For example: calls can be tracked as they are transferred, making it more
suited to large office applications).
Conference
The system allows six simultaneous conferences with up to five parties in each.
Add-On (5 Party)
Any combination of up to five parties (stations or outside lines) can be joined together in an add-on
conference. Parties may be eliminated or added after a conference has been established.
Unsupervised
A station user may set up a conference with two or more outside lines and then exit the conference
leaving the outside lines connected in an unsupervised (trunk to trunk) conference.
NOTE: This feature requires individual trunk keys and Auto Hold to be enabled.
Split
A station user can 'split' a conference into separate outside calls, then speak with each caller privately.
Individual callers can then be put back in conference again in any combination.
NOTE: This feature requires individual trunk keys and Auto-hold must be enabled.