Samsung OfficeServ 100 System Administration Manual
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Samsung OfficeServ 100 System Administration Manual

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Summary of Contents for Samsung OfficeServ 100

  • Page 1: System Administration

    Enterprise IP Solutions OfficeServ 100 System Administration Guide...
  • Page 2 Publication Information Samsung Business Communications reserves the right without prior notice to re- vise information in this publication for any reason. Samsung Business Communications also reserves the right without prior notice to make changes in design or components of equipment as engineering and manu- facturing may warrant.

  • Page 3: Table Of Contents

    Samsung OfficeServ 100 System Administration Guide CONTENTS About This Guide ............1 How This Guide Is Organised............... 1 Related Guides..................... 1 Special Features............2 System Ring Plans ..................2 Manual Ring Plan Change....................2 Temporary Ring Plan Change ................... 2 Calling The System Operator ..............
  • Page 4 Samsung OfficeServ 100 System Administration Guide Set Alarm/Appointment Reminder With Message ........25 Program Station Key Extenders ..............26 Program Account Codes ................28 Program Authorisation Codes ..............29 Program Stations For Forced Account and Authorisation Codes ....30 Set Individual Forward No Answer Timers ........... 31 Add Names to the Translation Table ............

  • Page 5: About This Guide

    Samsung Digital Keyset, Internet Phone & Single Line Telephone User Guides Refer to the appropriate user guide for each type of telephone connected to your system. These may include Samsung DCS (Euro) digital keysets, OfficeServ 5000 series digital keysets and IP phones, iDCS series digital keysets, and single line telephones.

  • Page 6: Special Features

    Samsung OfficeServ 100 System Administration Guide SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different ring plans. Each ring plan can be pro- grammed to allow different lines to ring different ring plans (different stations and/or station groups).

  • Page 7: Calling The System Operator

    Program sta- tions that require monitoring so that their class of service allows barge in. WARNING: Barge-in without tone may violate laws regarding the right to privacy. Samsung Business Communications is in no way responsible for the misuse of this feature.

  • Page 8: Walking Class Of Service

    5. Hang up when finished. The station will be returned to its restricted status. Note: You must change your station passcode from the default value (1234) in order to use the WCOS fea- ture. See your Samsung Keyset / Phone User Guide. IN/OUT OF GROUP Any station assigned to a station group can remove itself from that group and then reenter the group at a later time.

  • Page 9: Direct Inward System Access (Disa)

    The DISA line must have disconnect supervision from the central office. Insist that this condition be verified by your service company. • To change keyset passcodes, see your Samsung Keyset / Phone User Guide. DISA SECURITY A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time.

  • Page 10: Account Codes

    Samsung OfficeServ 100 System Administration Guide ACCOUNT CODES Account codes are used to charge an outside call from a station to a specific account. These ac- count codes can be either forced or optional (voluntary). If forced, a message is displayed at a sta- tion that the code must be entered when the station user attempts to make an outside call.

  • Page 11: Using The Tie Line

    Samsung OfficeServ 100 System Administration Guide USING THE TIE LINE OUTGOING Your office can be connected to another system with a tie line. Use this line to make calls to sta- tions in the other system. If programming allows, you can access lines in the other system to make outside calls.

  • Page 12: Clip Special Features

    If the call is an outgoing call, ‘NND’ will not appear in the keyset display. • Refer to the Samsung User Guide for your phone for how to change your keyset passcode. ABANDONED CALLS LIST The system has a system-wide abandoned calls list that stores CLIP information for calls that rang but were not answered and were accompanied with valid CLIP information.

  • Page 13: Number To Name Translation

    Samsung OfficeServ 100 System Administration Guide NUMBER TO NAME TRANSLATION The system provides a number to name translation table for associating names with incoming call numbers. You then have the choice of displaying the name associated with the number on your keyset display, rather than the CLIP number.

  • Page 14: System Administrator Programming

    Samsung OfficeServ 100 System Administration Guide SYSTEM ADMINISTRATOR PROGRAMMING Before any customer programs can be accessed, you must first open programming using the cus- tomer-level passcode you have been assigned. This, and all subsequent programming, must be done using a display keyset.
  • Page 15 Follow the instructions for your selected program. Some programs are described in this section. For other programs, refer to the Samsung OfficeServ 100 Programming Guide. Note: You must begin programming within 30 seconds of opening a program. Once you are in programming mode, any delay of more than 30 seconds between keystrokes will cause the system to automatically close programming.

  • Page 16: Set Date And Time Display

    Samsung OfficeServ 100 System Administration Guide SET DATE AND TIME DISPLAY [MMC 505] Should it ever become necessary to correct the date and time displayed on all of the keysets, do so as soon as you notice that they are incorrect. Automatic operating mode will not work correctly and SMDR reports will be of no value if the date and time are not correct.

  • Page 17: Reset Station Passcodes To Default

    Samsung OfficeServ 100 System Administration Guide RESET STATION PASSCODES TO DEFAULT [MMC 101] Individual keyset users can set or change their own individual passcodes. These passcodes are used to lock and unlock keysets, override toll restriction and access the DISA feature. At times, it may be necessary for the system administrator to reset a station’s passcode to default value...

  • Page 18: Program Station Names

    Samsung OfficeServ 100 System Administration Guide PROGRAM STATION NAMES [MMC 104] This program is used to set or replace a name or identification for each extension, up to 11 charac- ters long. Open customer programming and follow these instructions. ACTION DISPLAY 1.

  • Page 19: Program Trunk Names

    Samsung OfficeServ 100 System Administration Guide PROGRAM TRUNK NAMES [MMC 404] This program is used to set or replace a name or identification for each C.O. line, up to 11 charac- ters long. Open customer programming and follow these instructions.

  • Page 20: Program Station Group Names

    Samsung OfficeServ 100 System Administration Guide PROGRAM STATION GROUP NAMES [MMC 602] This program is used to assign a name or identification for each station group, up to 11 characters long. Open customer programming and follow these instructions. ACTION DISPLAY 1.

  • Page 21: Program Speed Dial Numbers And Names

    Individual station users can program their own personal speed dial numbers and names which only they can access (refer to your Samsung keyset or phone User Guide for details). However, when necessary, the system administrator can set, view or change any station’s personal speed dials.
  • Page 22 Samsung OfficeServ 100 System Administration Guide OfficeServ 5000 Series Keysets DS/ITP-5014D & DS-5014S KEYSET DS/ITP-5021D & DS-5038SKEYSET Call 1 Call 2 Call 1 Call 2 (#8) (#9) (#10) (#11) (#12) (#13) (#15) (#16) (#17) (#18) (#19) (#20) DS-5007S KEYSET DS- & ITP-5012L (large LCD) keysets...
  • Page 23 Samsung OfficeServ 100 System Administration Guide Function Inserts a flash (“F”). Inserts a pause (“P”). Used for pulse-to-tone conversion (“C”). If your system uses rotary (or pulse) dialling C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones.

  • Page 24: Program System Speed Dial Names

    Samsung OfficeServ 100 System Administration Guide • PROGRAM SYSTEM SPEED DIAL NAMES [MMC 706] This procedure allows a name to be assigned for each system speed dial location, up to 11 charac- ters. This name enables you to locate the speed dial number when you are using the directory dial feature.
  • Page 25 Samsung OfficeServ 100 System Administration Guide Refer to the section Program System Speed Dial Numbers (above) for full details of the special keys B–F you can use during this programming procedure. Open customer programming and follow these instructions. ACTION DISPLAY 1.

  • Page 26: Program Personal Speed Dial Names For Stations

    Samsung OfficeServ 100 System Administration Guide • PROGRAM PERSONAL SPEED DIAL NAMES FOR STATIONS [MMC 106] Individual station users can program their own speed dial names, but in cases where this is not practical or not straightforward (e.g. for single line telephones), this program allows a system ad- ministrator to view or change any station’s speed dial names.

  • Page 27: Assign Speed Dialling Blocks

    Samsung OfficeServ 100 System Administration Guide • ASSIGN SPEED DIALLING BLOCKS [MMC 606] Up to 1,500 speed dial entries can be assigned. A total of 500 or 950 of these (depending on how your system is programmed) can be allocated as system speed dials, and the remainder allocated to stations as personal speed dials, with a maximum of 50 numbers per station.

  • Page 28: Create Programmed Station Messages

    Samsung OfficeServ 100 System Administration Guide CREATE PROGRAMMED STATION MESSAGES [MMC 715] Programmed messages can be selected by a station user to inform other users of their current status (e.g. “In a Meeting”). The message displays on the user‘s keyset and also on any calling keyset which has a display.

  • Page 29: Set Alarm/Appointment Reminder With Message

    Samsung OfficeServ 100 System Administration Guide SET ALARM/APPOINTMENT REMINDER WITH MESSAGE [MMC 116] The system administrator can set alarm/appointment reminders with messages for other display keysets. Up to three alarms can be set for each station and each alarm can be set as follows: NOTSET (Dial 0 to select—alarm is not set)

  • Page 30: Program Station Key Extenders

    Samsung OfficeServ 100 System Administration Guide PROGRAM STATION KEY EXTENDERS [MMC 107] You can view station key assignments and add extenders to some of the programmable keys for easy one-touch operation of frequently-used features. An extender is a number that makes an otherwise general soft key more specific. For example, adding the digit ‘4’...
  • Page 31 Samsung OfficeServ 100 System Administration Guide Open customer programming and follow these instructions. ACTION DISPLAY 1. Press Transfer (or TRSF) 107 [201] EXT (MAST) Display shows the first station 01 : CALL1 2. Dial the station number (e.g., 205) OR...

  • Page 32: Program Account Codes

    Samsung OfficeServ 100 System Administration Guide PROGRAM ACCOUNT CODES [MMC 708] These are codes which can be used to allocate calls to specific accounts. You can add new or change existing account codes. Up to 999 entries (001–999) are allowed.

  • Page 33: Program Authorisation Codes

    Samsung OfficeServ 100 System Administration Guide PROGRAM AUTHORISATION CODES [MMC 707] You can add or change authorisation code entries. These codes are used to authorise calls made by stations and can be forced or optional. Each code is associated with a class of service which is activated when the code is entered.

  • Page 34: Program Stations For Forced Account And Authorisation Codes

    Samsung OfficeServ 100 System Administration Guide PROGRAM STATIONS FOR FORCED ACCOUNT AND AUTHORISATION CODES [MMC 305] The use of account and authorisation codes can be optional or forced. By programming a station to use forced codes, the station user must enter the required code before a call can be made. Account codes can be verified (ACCT VERIFIED) or unverified (ACCT NO VERIFIED).

  • Page 35: Set Individual Forward No Answer Timers

    Samsung OfficeServ 100 System Administration Guide SET INDIVIDUAL STATION TIMERS [MMC 502] Each station has a number of timers which can be set to suit the user’s requirements. DIAL TIMER DESCRIPTION NOTES NO ANS FWD Duration of ring at station before...

  • Page 36: Add Names To The Translation Table

    Samsung OfficeServ 100 System Administration Guide ADD NAMES TO THE TRANSLATION TABLE [MMC 728] A CLIP number received from the Central Office can be associated with a name programmed in the translation table. This name can be displayed when a call from the number rings in. If there is no match between a received number and a name in this table, the number will be displayed.

  • Page 37: Assign Holidays

    Samsung OfficeServ 100 System Administration Guide ASSIGN HOLIDAYS [MMC 512] You can assign dates for holiday periods and associate with each date a ring plan to follow if differ- ent from the normal system operating mode ring plan. Up to 60 dates can be assigned in a month/day format.

  • Page 38: Customer Set Relocation

    Samsung OfficeServ 100 System Administration Guide CUSTOMER SET RELOCATION [MMC 315] This program is used to exchange information associated with two stations or add-on modules (AOMs). All individual station assignments such as trunk ring, station group, station COS, station speed dial and key assignments are swapped. A user can then relocate to a new station and oper- ate it exactly like their original station.
  • Page 39 Samsung OfficeServ 100 System Administration Guide Exchange EURO EURO EURO iDCS iDCS iDCS 5012L 5014D 5021D 5007S 5014S 5038S Phone* Allowed Table EURO 6B EURO 12B EURO 24B 48B AOM 64B AOM iDCS 28D iDCS 18D iDCS 8D DS-5012L DS-5014D...
  • Page 40 Samsung OfficeServ 100 System Administration Guide Open customer programming and follow these instructions. ACTION DISPLAY 1. Press Transfer (or TRSF) 315 SET RELOCATION Display shows EXT _ 2. Enter first device number (e.g. 201) and press SET RELOCATION right soft key...

  • Page 41: System Maintenance Alarms

    SYSTEM MAINTENANCE ALARMS The OfficeServ 100 system is provided with software that self checks for any failures in hardware or software and generates a fault error which is sent to an alarm report. At the same time, each station with an assigned SYSALM (system alarm) key will ring and flash the key LED amber. Alarm infor- mation is also displayed on the keyset LCD.

  • Page 42: System Access Codes

    Samsung OfficeServ 100 System Administration Guide SYSTEM ACCESS CODES The OfficeServ500 telephone system has the following default feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone (SLT) us- ers must always dial these codes.

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