Sample Ucd Report - Samsung OfficeServ 100 General Description Manual

Sample UCD Report

UCD GROUP 501 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)................ 00:40
NUMBER OF TIMES ALL AGENTS BUSY..................... 00002
AVERAGE TIME IN QUEUE.............................................00:51
TOTAL CALLS RECEIVED............................................... 00011
LONGEST QUEUE TIME(TODAY).................................. 02:14
TOTAL CALLS ABANDONED.........................................00004
AGENT STATISTICS
================
MEMBER AGENT NAME
---------------------------------------------------------------------------------------------------------
01 210
02 211
03 208
04 207
UCD GROUP 515 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)................ 00:07
NUMBER OF TIMES ALL AGENTS BUSY..................... 00005
AVERAGE TIME IN QUEUE.............................................01:06
TOTAL CALLS RECEIVED................................................ 00023
LONGEST QUEUE TIME(TODAY).................................. 01:02
TOTAL CALLS ABANDONED........................................ 00001
AGENT STATISTICS
================
MEMBER AGENT NAME
-------------------------------------------------------------------------------------------------------
01 223 FRED
02 213 JANE
CALLS AVERAGE
ANSWERED CALL TIME
JOHN 0002
SAM 0001
MIKE 0003
PETER 0001
CALLS AVERAGE
ANSWERED CALL TIME
0012
0010
RING
TIME
01:55 00:05
02:18 00:06
01:22 00:04
03:16 00:05
RING
TIME
02:33 00:08
01:04 00:04
4-43