Auto Attendant - Samsung OfficeServ 100 General Description Manual

Chapter 4
4-4
Business Features Package
Authorisation Codes
Authorisation codes give permission to make a call. A maximum of 250 authorisation codes
(between four and 10 digits) can be either forced or voluntary. When used, authorisation
codes will automatically change the dialling station's class of service to the level assigned to
the authorisation code. Authorisation codes may be programmed to print, or not print, on
SMDR.
Forced
When a station is programmed for forced authorisation, the user must always enter this code before
dialling is allowed. The dialled authorisation code is verified from the system list of 250 authorisation
codes.
Voluntary
Any station user can always enter an authorisation code before they begin dialling. The dialled au-
thorisation code is verified from a system list of 250 codes.

Auto Attendant

The integrated digital Automated Attendant feature (AA) provides four ports on a MISC 4
card for simultaneous answering and call processing. Each card has 16 professionally re-
corded announcements to inform callers of the progress of their calls. Examples are: "I'm
sorry. There is no answer", "That station is busy", and "Invalid Number. Please try again". A
maximum of 4 minutes of super capacitor-backed random access memory (RAM) provide up
to 48 customer recordings for announcements or greetings. (This RAM will hold data for up
to 100 hours without power supplied.) Twelve individual AA Plans, each with its own dialling
options, allow you to build call routing branches as needed. Callers are routed through the
branches by dialling extension numbers or single digits. AA is compatible with the SVMi-4
and SVMi-8 Voice Mail systems.
NOTE: Announcements recorded on one AA card cannot be played to callers on another AA
card.
Automatic Hold
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route
key or Call key automatically places the call on hold when Automatic Hold is enabled. Press-
ing TRSF, CONFERENCE, PAGE or a DSS key always automatically places a C.O. call on
hold. Internal calls can be automatically held only by pressing TRSF or CONFERENCE.
Each keyset user can enable or disable Automatic Hold.
Background Music
Keyset users may choose to hear music through their keyset speakers when optional exter-
nal sources are installed. Each user may adjust this level by the use of a volume control pro-
gram at the selected keyset.
Boss/Secretary Service
See Executive/Secretary Pooling
tary' keysets. The following features are also available to enhance this mode of working.
for a description of setting up and using 'Boss' and 'Secre-