An Example Of A Ccr Tree - Nortel CallPilot 100 Administration Manual

72 Chapter 6 Custom Call Routing

An example of a CCR Tree

⁄
Sub-menu
To place an order press
To speak to the order desk
¤
press
⁄
Information
message
Our weekly
specials are...
Destination:
PREV
N0025636 02
To place an order press
To add your name to our mailing list press
To speak to our sales department press
To speak to our service department press
To speak to our receptionist press
¤
Mailbox
⁄
To be included on
our mailing list leave
your name and
address after the
tone.
Destination: PREV
¤
Transfer
Transfers the call to
the order desk.
Home node
⁄
¤
‹
›
‚
‹
Sub-menu
To leave an order
request press
To speak to the sales
department press
To hear about our sales
contest press
⁄
Park and Page
Mailbox
Parks the call and
Leave your contact
pages the sales
information and a
department.
sales person will
contact you.
Destination: DISC
›
Transfer
Transfers the call to
⁄
the Service
department.
¤
‹
¤
Information
message
Ideal Office
Machines is having
a sales contest...
‹