Setting Up A Greeting Table - Nortel CallPilot 100 Administration Manual

Setting up a Greeting Table

To set up a Greeting Table you:
• can record a Custom prompt if you want to replace the Auto Attendant Menu
• assign Greetings for each time of day to the Greeting Tables
• assign a language preference if you use bilingual operation
• assign a Greeting Table Attendant
• assign a CCR Tree
• set your company's Business Hours
Note: You must build a CCR Tree before you can assign it to a Greeting Table. For
information on building a CCR Tree, refer to
Custom prompts
Greeting
Language preference
Greeting table attendant
CCR Tree
Chapter 5 Setting up the Auto Attendant
You can record a Custom prompt to replace the Auto Attendant Menu
prompt. We recommend that you record prompts that are at least eight
seconds long.
In the Custom prompt you can provide the caller with a list of options such
as choosing the alternate language, accessing the Company Directory and
reaching an operator. You can record a Primary and an Alternate Custom
prompt for each Greeting Table.
For each Greeting Table you can assign what Greeting plays for each time
of day.
You can set the language preference for each Greeting Table. This setting
determines which language the Auto Attendant uses when answering
incoming calls. If the CallPilot bilingual option is not enabled, you cannot
set up a language preference.
A Greeting Table Attendant overrides the designated Operator. If the
Attendant does not answer, the call goes to the destination mailbox, or the
General Delivery Mailbox if not destination mailbox is assigned.
For each Greeting Table you can assign a CCR Tree for each time of day.
Assigning a CCR Tree to a Greeting Table is optional. You must build a
CCR Tree before you can assign it to a Greeting Table.
If you do not assign a CCR Tree to a Greeting Table the caller hears the
greeting you assign and then hears the Auto Attendant menu.
If you assign a CCR Tree to a Greeting Table the caller hears the greeting
you assign and then hears the CCR Tree menu.
"Building a CCR Tree" on page
CallPilot Telephone Administration Guide
53
73.