Nortel CallPilot Mini Installation And Maintenance Manual
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Nortel CallPilot Mini Installation And Maintenance Manual

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Summary of Contents for Nortel CallPilot Mini

  • Page 1 Return to Menu Part No. P0990474 03 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...
  • Page 2 In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the right to make changes to the products described in this document without notice. Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.

  • Page 3: Table Of Contents

    Compatibility ............. 18 Meridian 1 systems compatible with CallPilot Mini ......18 Norstar systems compatible with CallPilot 150 .
  • Page 4 Connecting to the CallPilot Mini/CallPilot 150 ....... . . 35...
  • Page 5 Cannot access CallPilot Manager ......... . 65 CallPilot Mini/CallPilot 150 fails during a start up ......65 General Delivery Mailbox greeting plays when you dial the Voicemail DN on CallPilot Mini .
  • Page 6 Installing the Nortel Networks Modem Configuration Utility ..... . 77 Enabling the modem on the CallPilot Mini/CallPilot 150 ......78 Enabling Modem access using CallPilot Manager .
  • Page 7 Figure 1 Inside the CallPilot Mini/CallPilot 150 ....... . . 19 Figure 2 Mounting the CallPilot Mini/CallPilot 150 .
  • Page 8 P0990474 03...
  • Page 9 Assigning ACD Agents ........33 Table 12 CallPilot Mini/CallPilot 150 serial port pinout ..... . 36 Table 13 Quick Install Wizard parameters for a CallPilot Mini .
  • Page 10 P0990474 03...

  • Page 11: Preface

    Preface The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system. Before you begin This guide is intended for install technicians.

  • Page 12: About The Buttons On Your Telephone

    You can have no more than two active calls at one time. The T7100 terminal does not have a © button. Related publications For more information about programming CallPilot Mini/CallPilot 150, refer to the following publications: • CallPilot Manager Set Up and Operation Guide Provides instructions for setting up the CallPilot Mini/CallPilot 150 using CallPilot Manager.

  • Page 13: How To Get Help

    Preface • Nortel Networks Call Center Reporting Set Up and Operation Guide Provides instructions for setting up the Call Center Reporting feature on CallPilot 150. How to Get Help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.

  • Page 14: Cala (Caribbean & Latin America)

    Preface email: emeahelp@nortelnetworks.com CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777 email: csrmgmt@nortelnetworks.com APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetworks.com P0990474 03...

  • Page 15: How To Use This Guide

    Chapter 1, “How to use this guide” explains the contents of this guide and the conventions it uses. Chapter 2, “System overview” provides a functional overview of the CallPilot Mini/CallPilot 150. Chapter 3, “Preparing to install the CallPilot Mini/CallPilot 150” describes what is required before you install the CallPilot Mini/CallPilot 150.

  • Page 16: How The Instructions Are Presented

    Chapter 1 How to use this guide How the instructions are presented The tasks in this book are presented as step-by-step instructions, in the order you must carry them out. Warning and caution symbols Sometimes you will see symbols warning you to be careful. These symbols include: Note: alerts you to steps that are complicated or critical.

  • Page 17: System Overview

    System overview About CallPilot Mini/CallPilot 150 The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system.

  • Page 18: Compatibility

    To use the Call Center feature, your KSU must have software release DR6 or higher and support Disconnect Supervision. Hardware overview The CallPilot Mini/CallPilot 150 is a compact device that you can mount on a desk or on the wall. Figure 1 points out the various parts of the CallPilot hardware.

  • Page 19: Pcmcia Slots

    Top PCMCIA slot Bottom PCMCIA slot PCMCIA slots The CallPilot Mini/CallPilot 150 has two PCMCIA slots. • The bottom slot is used for the feature cartridge. The feature cartridge is the device that stores the CallPilot software, greetings and voice messages.

  • Page 20: Voice Message Storage

    Chapter 2 System overview Voice message storage The voice message storage is the amount of memory that CallPilot Mini/CallPilot 150 has to store greetings and voicemail messages. The CallPilot Mini/CallPilot 150 provides 24 hours of voice message storage. With the optional message storage upgrade, the CallPilot Mini/CallPilot 150 provides 59 hours of voice message storage.

  • Page 21: Preparing To Install The Callpilot Mini/Callpilot 150

    Chapter 3 Preparing to install the CallPilot Mini/CallPilot 150 This chapter explains what you need before you install the CallPilot Mini/CallPilot 150. Environment Make sure the installation area is: • clean, free of dust, dry and well ventilated • between 0 and 50 degrees Celsius •...

  • Page 22: Managing The Callpilot System

    “Initializing the CallPilot Mini/CallPilot 150” on page DNS server Your LAN does not require a DNS server for CallPilot Mini/CallPilot 150 to operate. However, a DNS server provides an easier interface to accessing the CallPilot Manager URL by providing a language-based name, such as CallPilot01.

  • Page 23: Installing Callpilot Mini/Callpilot 150

    Attach the wall mount bracket to a secure surface by the two inner holes. Use anchors, as necessary. Slip the slot on the back (near the top) of the CallPilot Mini/CallPilot 150 onto the bracket. Secure the CallPilot Mini/CallPilot 150 using a screw in the lower screw hole.

  • Page 24: Connecting The Callpilot Mini/Callpilot 150

    Run all the cables through the cable trough at the top of the CallPilot Mini/CallPilot 150. If you are installing a CallPilot Mini system, attach the EMC Kit around all four of the CallPilot Mini cables. The EMC Kit must be fully closed and attached at the point where the cables exit the CallPilot Mini.

  • Page 25: Figure 3 Callpilot Mini/Callpilot 150 Connections

    Chapter 4 Installing CallPilot Mini/CallPilot 150 Figure 3 CallPilot Mini/CallPilot 150 connections Cable entry slot Cable trough Power 9V DC Port A TCM 1, 3 Port B TCM 2, 4 Ethernet port Status indicator lights CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...

  • Page 26: Figure 4 Connecting The Emc Kit To The Callpilot Mini Cables

    Chapter 4 Installing CallPilot Mini/CallPilot 150 Figure 4 Connecting the EMC Kit to the CallPilot Mini cables EMC Kit P0990474 03...

  • Page 27: Callpilot Mini/Callpilot 150 Leds

    Note: The LEDs then light to indicate TCM connections as described in Table When the CallPilot Mini/CallPilot 150 is operating, the LEDs indicate the operating status of the CallPilot interfaces. Table 7 describes the purpose of the LEDs.
  • Page 28 Chapter 4 Installing CallPilot Mini/CallPilot 150 P0990474 03...

  • Page 29: Initializing The Callpilot Mini/Callpilot 150

    Chapter 5 Initializing the CallPilot Mini/CallPilot 150 After you install and power up the CallPilot Mini/CallPilot 150, you need to initialize it. Initializing the CallPilot Mini/CallPilot 150 sets the system parameters to their default settings and sets some global parameters. When the initialization is completed, the CallPilot Mini/CallPilot 150 is operational and ready for you to begin administration programming.

  • Page 30: Configuring The Meridian 1 Pbx To Work With Callpilot Mini

    For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25 to CallPilot Mini.

  • Page 31: Table 8 Creating An Acd Queue, Step 1

    Chapter 5 Initializing the CallPilot Mini/CallPilot 150 Respond to the prompts according to Table Note: For any of the prompts not listed in the table below, press the Enter key to accept the default value. Table 8 Creating an ACD Queue, step 1...

  • Page 32: Assigning Acd Agents

    Prompt Response Comment TYPE 2616 Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini. The TN shown (4 0) is an example only. AGENT1 Type a name for this agent. The name shown (AGENT1) is an example only.

  • Page 33: Enabling The Call Forward On Busy Message

    Enabling the Call Forward on Busy message When a caller dials a CallPilot Mini user that is busy on another call, the caller is forwarded to the user’s mailbox. The caller will also hear a message stating that the user is on the phone, if you ensure that the Hunt prompt in LD 95 is set to B.

  • Page 34: Initializing Callpilot Mini/Callpilot 150 Using Callpilot Manager

    Chapter 5 Initializing the CallPilot Mini/CallPilot 150 Initializing CallPilot Mini/CallPilot 150 using CallPilot Manager To initialize CallPilot Mini/CallPilot 150 using CallPilot Manager you need to: • determine if your computer meets the CallPilot Manager requirements • connect to the CallPilot Mini/CallPilot 150 •...

  • Page 35: Connecting To The Callpilot Mini/Callpilot 150

    If the default IP address is not compatible, you must change the IP address before you connect the CallPilot Mini/CallPilot 150 to the network. You can change the IP address using a serial cable or an Ethernet crossover cable (direct PC connection).

  • Page 36: Table 12 Callpilot Mini/Callpilot 150 Serial Port Pinout

    Changing the IP address using the terminal To change the IP address: Attach the serial cable to the serial port on the CallPilot Mini/CallPilot 150. For information about the location of the serial port, refer to Figure 3 on page Attach the other end of the cable to the serial port on the terminal or computer.
  • Page 37 Press the Y key and press the Enter key. The prompt appears. This board’s LAN IP Address (0.0.0.0 = RARP) 10 Type the IP address for the CallPilot Mini/CallPilot 150 in a valid dotted format and press the Enter key. The prompt appears.

  • Page 38: Changing The Ip Address Using An Ethernet Crossover Cable

    Connecting the Ethernet crossover cable Shut down the computer. Attach one end of the Ethernet crossover cable to the Ethernet port on the CallPilot Mini/ CallPilot 150. Connect the other end of the cable to the network interface card on your computer.

  • Page 39: Running The Quick Install Wizard

    Field name Description IP Address Enter the IP Address for the CallPilot Mini. If you do not know the IP Address, contact your network administrator. This is the IP Address you will use to access the CallPilot Mini using CallPilot Manager.
  • Page 40 The country you select determines several country specific settings such as the telephone number length, mailbox login sequence and Call Progress Tone Detection. You must select the country that the CallPilot Mini is in to ensure proper operation. The default country is North America.

  • Page 41: Table 14 Quick Install Wizard Parameters For A Callpilot 150

    Chapter 5 Initializing the CallPilot Mini/CallPilot 150 Table 14 Quick Install Wizard parameters for a CallPilot 150 Field name Description IP Address Enter the IP Address for the CallPilot 150. If you do not know the IP Address, contact your network administrator.
  • Page 42 Click the Install button. If you are initializing a CallPilot Mini, reboot the CallPilot Mini. You can now start programming the CallPilot parameters. For information about how to program CallPilot, refer to the CallPilot Manager Set Up and Operation Guide.

  • Page 43: Initializing Callpilot 150 Using A Telephone

    CallPilot 150 Feature Codes • configure the CallPilot 150 initial parameters Note: You cannot initialize the CallPilot Mini using a telephone. To initialize a CallPilot Mini, use CallPilot Manager. If you initialized CallPilot 150 using CallPilot Manager, you do not need to initialize CallPilot 150 using a telephone.

  • Page 44: Configuring The Callpilot 150 Initial Parameters

    Chapter 5 Initializing the CallPilot Mini/CallPilot 150 Press NEXT to show the next Feature Code used by CallPilot. Record this code in Table 15 on the CallPilot Programming Record or the Call Center Programming Record. Repeat step 3 until you reach the final Feature Code.
  • Page 45 Chapter 5 Initializing the CallPilot Mini/CallPilot 150 Group lists? Y 7. Press CHNG to toggle the settings between Y for Yes, or N for CHNG NEXT 8. Press NEXT. When you choose N (No) for the enable Group List option, steps 9 and 10 are not required and the system automatically goes to step 11.
  • Page 46 Chapter 5 Initializing the CallPilot Mini/CallPilot 150 P0990474 03...

  • Page 47: Language Configuration Utility

    If you selected the Server name option, enter the fully qualified domain name for the CallPilot Mini/CallPilot 150. If you selected the Server IP Address option, enter the IP address of the CallPilot Mini/ CallPilot 150 in standard dotted format.
  • Page 48 17 If you want to change the second language, repeat steps 4 to 16 for the second language. 18 Reboot the CallPilot Mini/CallPilot 150 by removing the power cable from the CallPilot Mini/ CallPilot 150, waiting 30 seconds and then reconnecting the power cable.

  • Page 49: Password Administration

    The default is 0000. The system makes the users reset their passwords the first time they access their mailboxes through the telephone interface. Resetting the password using a telephone (CallPilot Mini & CallPilot 150) Use this procedure to reset the system administrator password: Dial in to CallPilot system.

  • Page 50: Resetting The Operator Password (Callpilot 150 Only)

    Chapter 7 Password administration Resetting the operator password (CallPilot 150 only) The operator password is used to gain access to operator manager functions, such as open and close business, change attendant DNs and enable and disable call answering. Resetting the password using CallPilot Manager Log on to CallPilot Manager.

  • Page 51: Resetting The Mailbox Passwords

    This password is used to access CallPilot Manager to administer the Call Center software. Log on to CallPilot Manager. Click the Configuration heading. Click the Access Passwords link. Enter a new password into the Call Center Administration Password box. CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...

  • Page 52: Resetting The Modem Access Password

    Chapter 7 Password administration Enter the password again in the Confirmation box. Click the Submit button. Resetting the Modem access password This password is used to access CallPilot over a dialup connection. Log on to CallPilot Manager. Click the Configuration heading. Click the Access Passwords link.

  • Page 53: Backing Up And Restoring Callpilot

    When you back up CallPilot, you make a copy the CallPilot information and store it in a directory on your computer. If your CallPilot Mini/CallPilot 150 must be replaced or loses its programming, you can restore this back up information to your CallPilot Mini/CallPilot 150.

  • Page 54: Table 16 Maximum Disk Space Required To Backup Callpilot Mini/Callpilot 150

    Call Center Skillsets. Make sure that there is no one using the CallPilot Mini/CallPilot 150 before you start the back up. For information about how to determine if the CallPilot ports are busy, refer to “Programming CallPilot 150 DNs to memory buttons”...

  • Page 55: Restoring The Callpilot Information

    14 Click the Continue button. Restoring the CallPilot information If your CallPilot Mini/CallPilot 150 has been replaced or has lost its programming information, you can restore the CallPilot programming, greetings and voice messages from a previous back up. Note: You must have a back up of the CallPilot information stored on your computer to perform a restore.
  • Page 56 Call Center Skillsets. Make sure that there is no one using the CallPilot Mini/CallPilot 150 before you start the restore. For information about how to determine if the CallPilot ports are busy, refer to “Programming CallPilot 150 DNs to memory buttons”...

  • Page 57: Retrieving The Callpilot Log Files

    Chapter 8 Backing up and restoring CallPilot Retrieving the CallPilot log files The CallPilot log files are a tool used by your Nortel Networks representative to help diagnose a CallPilot problem. Note: The information in the log files is intended for Nortel Networks service representatives.
  • Page 58 Chapter 8 Backing up and restoring CallPilot P0990474 03...

  • Page 59: Upgrading Callpilot Mini/Callpilot 150

    CallPilot Mini/CallPilot 150. These cartridges can be corrupted by inserting them in other devices. Restore power to the unit. The CallPilot Mini/CallPilot 150 starts up. During the start up, the LEDs turn on and off in the following sequence: •...

  • Page 60: Upgrading The Message Storage

    10 Restore power to the CallPilot Mini/CallPilot 150. The CallPilot Mini/CallPilot 150 will reboot. At this point it begins any necessary conversions. 11 If necessary, you can restore your CallPilot information. For information about how to restore the CallPilot information, refer to “Restoring the CallPilot information”...
  • Page 61 • LED lights to indicate that CallPilot is operating normally If the CallPilot Mini/CallPilot 150 does not reboot, make sure the feature cartridge is in the bottom PCMCIA slot and is properly seated. If the feature cartridge is not inserted properly, disconnect the power from the CallPilot Mini/CallPilot 150, insert the feature cartridge in the bottom slot and restore power.
  • Page 62 Chapter 9 Upgrading CallPilot Mini/CallPilot 150 P0990474 03...

  • Page 63: Troubleshooting

    Troubleshooting CallPilot Mini/CallPilot 150 problems involves determining the symptoms and diagnosing the cause of the problem. A problem can be the result of more than one component failure. Diagnosing a CallPilot Mini/ CallPilot 150 problem involves isolating the cause, and determining whether the malfunction involves a failed hardware component or the CallPilot Mini/CallPilot 150 software configuration.

  • Page 64: Callpilot Mini/Callpilot 150 Does Not Function At All

    If any check fails, replace the cable. Use a different terminal. If there is still a problem, reboot the CallPilot Mini/CallPilot 150 system. If there is no improvement call your support line. CallPilot Mini/CallPilot 150 does not function at all CallPilot Mini/CallPilot 150 is not functioning when there is no response from the terminal, or the Feature Codes do not appear on the telephone display.

  • Page 65: The Power-On Diagnostics Fail

    Make sure that the IP address, subnet mask and default gateway settings are correct. Make sure another device is not using the CallPilot Mini/CallPilot 150 IP address. To test this, disconnect the CallPilot Mini/CallPilot 150 from the network and use a computer on the network to ping the CallPilot Mini/CallPilot 150 IP address.

  • Page 66: Callpilot Mini

    General Delivery Mailbox greeting plays when you dial the Voicemail DN on CallPilot Mini You must reboot the CallPilot Mini after using the Quick Install Wizard. This ensure the CallPilot Mini is using the correct Voicemail DN. All of the mailboxes disappear after a software upgrade If the upgrade cartridge is inserted in the bottom PCMCIA slot, your current software overwrites the upgrade cartridge and all of your programming is lost.

  • Page 67: Callpilot 150 Does Not Reboot Following **Startup

    10. Plug the power back into the CallPilot 150. CallPilot 150 does not reboot following **STARTUP Note: Do not use this procedure if you are troubleshooting a CallPilot Mini. The CallPilot Mini does not support Feature Codes. Following a **STARTUP of the KSU you must manually reboot and reset CallPilot 150. For information about resetting CallPilot, refer to the CallPilot Manager Set Up and Operation Guide or the CallPilot Telephone Administration Guide.

  • Page 68: Inactive Feature

    Chapter 10 Troubleshooting Inactive feature Note: Do not use this procedure if you are troubleshooting a CallPilot Mini. The CallPilot Mini does not support Feature Codes. Maintenance of the CallPilot 150 installation is required if you attempt to initialize the system and...

  • Page 69: Led 1 Is Blinking Quickly

    4 turn off briefly during the start up process. If these LEDs do not turn off briefly, the hardware initialization has failed. Refer to “The Power-on Diagnostics fail” on page One or more of LEDs 1 to 4 do not turn on after CallPilot Mini/CallPilot 150 has finished starting up LEDs 1 to 4 indicate the lines that are connected to the telephone system.
  • Page 70 Chapter 10 Troubleshooting P0990474 03...

  • Page 71: Modem Access

    Appendix A Modem Access When there is no access to the CallPilot Mini/CallPilot 150 using a LAN connection or the serial port, you can use the modem to access to CallPilot Mini/CallPilot 150. Note: Although you can access CallPilot Manager using the modem, Nortel Networks recommends you use a LAN connection or an Ethernet crossover cable to access CallPilot Manager.

  • Page 72: Creating A Dial-Up Networking Connection

    Modem Access If your computer has a modem with one telephone cable connector, you need to use a telephone line splitter. To connect the line splitter: Disconnect the telephone line for the modem from the wall outlet. Insert the line splitter into the wall outlet. Connect the telephone line for the modem to one of the connectors on the line splitter.

  • Page 73: Creating A Dial-Up Networking Connection On Windows Nt 4.0

    Select the I know all about dial up connections and would prefer to edit the properties directly option. The Edit Phonebook Entry dialog box appears. Refer to “Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0” information about this dialog box. CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...

  • Page 74: Configuring The Dial-Up Networking Tcp/Ip Parameters On Windows Nt 4.0

    Modem Access Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0 Click the Configure button. Click the Initial speed drop list and then click 115200. Select the Enable hardware flow control option. Clear the following options: Enable modem error control Enable modem compression Click the OK button.

  • Page 75: Creating A Dial-Up Networking Connection On Windows 2000

    17 Click the Next button. 18 Leave the user name as Administrator and leave the password box blank. 19 Click the Next button. 20 Enter a name for this connection. 21 Click the Finish button. CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...

  • Page 76: Configuring The Dial-Up Networking Tcp/Ip Parameters On Windows 2000

    Modem Access Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000 Right click on the Dial-Up Networking connection you created for CallPilot and then click Properties. Click the Configure button. Select the Enable hardware flow control option. Clear the following options: Enable modem error control Enable modem compression Show Terminal window...

  • Page 77: Installing The Nortel Networks Modem Configuration Utility

    Configuration Utility allows you to easily switch between the configuration for the CallPilot modem and the configuration for normal modem use. To install the Nortel Networks Modem Configuration Utility: Load the CallPilot CD in the CD-ROM drive of your computer.

  • Page 78: Enabling The Modem On The Callpilot Mini/Callpilot 150

    Modem Access Enabling the modem on the CallPilot Mini/CallPilot 150 You must enable the CallPilot modem before you access the system using the modem. Enabling Modem access using CallPilot Manager Log on to CallPilot Manager. Click the Configuration heading. Click the Access Passwords link.

  • Page 79: Changing The Modem Access Password Using A Telephone (Callpilot 150 Only)

    2. Enter the system administration mailbox number and Log: password. QUIT RETRY OK 3. Press ›. Admin MBOX OTHR 4. Press NEXT. Voice Mail:Y CHNG NEXT 5. Press NEXT. Dir avail:Y CHNG NEXT 6. Press OK. Match:Lastname CHNG CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...

  • Page 80: Connecting To The Callpilot System

    The CallPilot modem requires a special configuration for access. This requirement helps prevent unauthorized access to the CallPilot system. To configure your modem: Open the folder that contains the Nortel Networks Modem Configuration Utility. (CPsecureModem.exe). Double click CPsecureModem.exe. The Modem Configuration Utility opens.
  • Page 81 When you are finished with the CallPilot system, end your connection to the CallPilot modem. Note: After you are finished accessing the CallPilot system, you must reconfigure your modem if you want to use it for normal modem connections. CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...

  • Page 82: Configuring Your Modem For Normal Modem Connections

    Configuring your modem for normal modem connections To configure your modem for normal connections: Open the folder that contains the Nortel Networks Modem Configuration Utility (CPsecureModem.exe). Double click CPsecureModem.exe.

  • Page 83: Norstar Directory Numbers

    Table 19 Modular ICS 6-port cartridge DNs Station ports B1 DNs B2 DNs Module number 101 - 132 221 - 252 349 - 380 KSU #1 301 - 316 253 - 268 381 - 396 TM #3 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...

  • Page 84: Programming Callpilot 150 Dns To Memory Buttons

    Norstar Directory Numbers 401 - 416 269 - 284 397 - 412 TM #4 501 - 516 285 - 300 413 - 428 TM #5 601 - 616 301 - 316 429 - 444 TM #6 701 - 716 317 - 332 445 - 460 TM #7 801 - 816...

  • Page 85: Glossary

    The telephone lines that connect the Norstar KSU or Meridian 1 PBX to the Public Switched Telephone Network (PSTN). CLID Caller Line Identification. Company Directory An internal list containing the names of users with initialized mailboxes designated to appear in the directory. CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...
  • Page 86 A feature on central office lines that notifies the Norstar KSU or Meridian 1 PBX when the party on the other end of the line hangs up. Display A one or two-line screen on a Nortel Networks telephone that shows CallPilot commands and options. Display buttons The three buttons that appear on a Norstar two-line display.
  • Page 87 To set up for operation. Hardware is installed by attaching it to the appropriate connectors or sockets. Keycode A keycode is a code that allows you to add features to a CallPilot Mini/CallPilot 150. For example, the Mailbox Keycode allows you to add more mailboxes to the CallPilot Mini/ CallPilot 150.
  • Page 88 Port A connector on the CallPilot Mini/CallPilot 150 that allows data exchange with other devices, such as an RS-232 terminal. A port is also a connection to the Norstar KSU or Meridian 1 PBX. See TCM port.
  • Page 89 A device with a display, such as a computer or a laptop, that you can connect to the serial port of the CallPilot Mini/CallPilot 150. Serial cable A cable that transfers data one bit at a time. This cable connects the CallPilot Mini/ CallPilot 150 to an RS232 terminal. Serial port A port that sends and receives data one bit at a time.
  • Page 90 Glossary P0990474 03...

  • Page 91: Index

    Meridian 1 18 Instructions, presentation 16 Norstar 18 IP Address 39, 41 Computer requirements 34 IP address Conventions 16 changing 35, 36, 38 Cautions 16 default 22, 35 Notes 16 requirements 22 text 11 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...
  • Page 92 Index resetting mailbox 51 resetting modem access 52 KSU, compatible Norstar 18 resetting operator’s 50 resetting the Call Center administrator 51 PBX, compatible Meridian 1 18 LAN, requirement for 22 PCMCIA slots 19 Language Configuration Utility 47 Pinouts Ethernet crossover cable 38 Languages, changing 47 serial port 36 LEDs 27...
  • Page 93 Terminal 63 UI style 41 Upgrading message storage 60 software 59 User interface style 41 Voicemail DN 40 Wall mount bracket 23 Wall mounting CallPilot 23 Warning symbol 16 Web browser, requirements 29, 34 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide...
  • Page 94 Index P0990474 03...

This manual is also suitable for:

Callpilot 150

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