AT&T TL86103 User Manual
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AT&T TL86103 User Manual

Dect 6.0 2-line corded/cordless telephone/ answering system with bluetooth wireless technology
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User's manual
(Canada version)
TL86103
DECT 6.0 2-line
corded/cordless telephone/
answering system with
BLUETOOTH® wireless technology

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Summary of Contents for AT&T TL86103

  • Page 1 User’s manual (Canada version) TL86103 DECT 6.0 2-line corded/cordless telephone/ answering system with BLUETOOTH® wireless technology...
  • Page 2 This telephone system is compatible with certain AT&T DECT 6.0 cordless www.telephones.att.com/headsets headsets. Visit for a list of compatible cordless headsets. Model number: TL86103 Type: DECT 6.0 2-line corded/cordless telephone/ answering system with BLUETOOTH® wireless technology Serial number: _____________________________________________________________ Purchase date: ____________________________________________________________ Place of purchase: _________________________________________________________ Both the model and serial numbers of your AT&T product can be found on the...

  • Page 3: Parts Checklist

    Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual (Canada version) TL86103 DECT 6.0 2-line Quick start guide (Canada version) corded/cordless telephone/ TL86103 answering system with This quick start guide provides you with basic instructions BLUETOOTH®...

  • Page 4: Table Of Contents

    User’s manual (Canada Version) TL86103 DECT 6.0 2-line corded/cordless telephone/ answering system with BLUETOOTH® wireless technology Table of contents Getting started Add a cell phone ........22 Add a headset ........24 Installation ............. 1 Auto connection ........26 Quick reference guide - handset ..2...
  • Page 5 Use caller ID to automatically directory ..........73 set date and time .......43 Intercom ............74 Home area code ........44 Answer an incoming call Cell area code ........46 during an intercom call ....76 Dial mode ..........48 Call transfer using intercom ....77 Line preference ........48 Push-to-talk (PTT) ........79 QUIET mode ..........49 Turn PTT on or off ......79...
  • Page 6 Caller ID operation .......100 Cordless handset screen icons ...127 Review the caller ID log ....100 Telephone base screen icons ..128 View dialing options .......101 Cordless handset alert tones ..129 Dial a caller ID log entry .....101 Telephone base alert tones ..130 Save a caller ID log entry to Lights .............131 the directory ........102...

  • Page 7: Getting Started

    Getting started Installation You must install and STOP! See page 13 for easy charge the battery before instructions. using the telephone. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (pages 15-16).

  • Page 8: Quick Reference Guide - Handset

    Getting started Quick reference guide - handset CHARGE light • Steadily on when the handset is charging in the charger. Softkeys (2) • Press to select the menu item displayed above the key (page 4). • While in a menu, press to select an item or save an entry or setting.
  • Page 9 Getting started Quick reference guide - handset DIR/VOLUME • Press to show directory entries when the telephone is not in use (page 91). • Press to scroll up while in menus. • While entering names or numbers in the directory, press to move the cursor to the right.

  • Page 10: Main Menu

    Getting started Quick reference guide - handset Handset side view PUSH TO TALK • Press to initiate a one-to-one (page 80) or one-to-group broadcast (page 82). • Press and hold to broadcast to a group of system devices (page 82). Main menu Feature menu •...

  • Page 11: Quick Reference Guide - Telephone Base

    Getting started Quick reference guide - telephone base HOLD • While reviewing a caller ID log entry, • During a call, press to put the current press repeatedly to add or remove 1 in call on hold (page 66). front of the telephone number before dialing or saving it in the directory (page 101).
  • Page 12 Getting started Quick reference guide - telephone base • Press to scroll up while in a menu. • Press to scroll down while in a menu. • Press to show directory entries when the telephone • Press to review the caller ID log when is not in use (page 92).
  • Page 13 Getting started Quick reference guide - telephone base /DELETE • Press to delete the message currently playing (page 119). • When the phone is not in use, press to access the DELETE OLD MSGS menu (page 121). • While entering names or numbers, press to delete a digit or a character.

  • Page 14: Main Menu

    Getting started Quick reference guide - telephone base Main menu The selected menu item is highlighted. Feature menu • Answering system (page 106) • Directory (page 86) • Caller ID log (page 98) • Intercom (page 74)p • Page all devices (page 63) Menu •...

  • Page 15: Telephone Base And Charger Installation

    Getting started Telephone base and charger installation Install the telephone base and charger, as shown below. The telephone base is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 15 for details. Telephone base installation Plug the corded handset cord into the CORDED HS jack at the back of the telephone base.

  • Page 16: Charger Installation

    Getting started Telephone base and charger installation Option 2: If you have a 2-line wall jack, plug the 4-conductor black telephone line, as shown below. Line 1 + line 2 telephone wall jack Plug the other end of the black telephone line cord into the telephone wall jack, or into a DSL filter if you have DSL high-speed...

  • Page 17: Connect Your Telephone Base To Computer

    Getting started Connect your telephone base to computer Your new AT&T TL86103 allows you to make and receive softphone calls by connecting the telephone base to your computer by using the USB cable provided in the package. You can manage softphone Voice over IP (VoIP) calls or Microsoft Lync ®...

  • Page 18: Audio Settings

    Getting started Connecting your telephone base to computer Audio Settings After you have installed the AT&T Softphone Call Manager, check to make sure the audio setting is properly configured in your Skype and/or Microsoft Lync. Audio settings in Skype: 1. Launch the Skype program. 2.

  • Page 19: Battery Installation And Charging

    Getting started Battery installation and charging Install the battery, as shown below. Once you have installed the battery, the screen indicates the battery status (see the following table). For best performance, keep the cordless handset in the charger when not in use. The battery is fully charged after 11 hours of continuous charging.

  • Page 20: Line Power Mode (No Ac Power)

    Getting started Line power mode (no AC power) This telephone provides minimal functionality during a power failure. When AC power is not available, the screen is blank and many telephone features do not function. Only touch-tone dialing and corded handset volume adjustment are supported.

  • Page 21: Installation Options

    Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the wall mounting plate.

  • Page 22: Wall Mount To Tabletop Installation

    Getting started Installation options Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps. Unplug the power adapter from the power outlet. Unplug the telephone line cord from the wall jack (or DSL filter). If the telephone line cord and power adapter cord are bundled, untie them first.

  • Page 23: Belt Clip & Optional Cordless Handset

    Getting started Belt clip & optional cordless handset To remove the belt clip: To attach the belt clip: Gently lift either of the Snap the belt clip into belt clip tabs, shown in the slots on both sides the figure, outwards to of the cordless handset, remove the belt clip from as shown in the figure.

  • Page 24: Bluetooth

    • If your cell phone has poor reception in your home, the TL86103 cannot improve the reception. However, if there is a location in your house with better reception, you can leave your cell phone at that location while you use the TL86103 cell line.
  • Page 25 Refer to the Bluetooth setup section (pages 22-32) to learn how to set up your Bluetooth device. Refer to the Telephone operation section (pages 51-57) on how to operate your Bluetooth devices with your new AT&T TL86103 telephone system with Bluetooth wireless technology. Refer to the Troubleshooting section (pages 136-147) if you experience difficulty when using the telephone system.

  • Page 26: Connect To Cell ™ Application

    If you are using Bluetooth-enabled cell phones with Android® OS 2.3 or above, you can further extend the flexibility of your TL86103 with use of the free Connect to Cell application. Connect to Cell comprises Caller ID manager and Alerts manager that help integrate your cell phone with the AT&T telephone system.

  • Page 27: Glossary Of Terms

    Cell A CELL B the telephone base to use the cell line. Connected - when you pair a Bluetooth device to the TL86103, it is placed in an active slot and automatically connected. When a device is connected, an A...

  • Page 28: Bluetooth Setup

    To use a Bluetooth enabled cellular phone or headset with your telephone, you must first pair and connect your Bluetooth cellular phone or headset with the telephone base. The TL86103 can then be used to make or answer calls on the cell phone line.
  • Page 29 • The steps for the pairing process may vary for different cell phones. If this happens, follow the prompts on your cell phone and your TL86103 to complete the pairing process. • Refer to the user’s manual of your cell phone on how to search for or add a new Bluetooth device.

  • Page 30: Add A Headset

    Bluetooth Bluetooth setup Add a headset Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your Bluetooth headset user's manual to learn how to search for or add new Bluetooth devices. To pair and connect a headset: Using the telephone base: MENU...
  • Page 31 TL86103. Check the Bluetooth compatibility list at www.telephones.att.com/bluetooth NOTES: • The pairing process may take up to one minute. If the pairing process fails, turn off the Bluetooth feature on your headset and on the TL86103 • by pressing Cell A or CELL B .

  • Page 32: Auto Connection

    Bluetooth Bluetooth setup Auto connection When an active device moves within Bluetooth range of the telephone base, or is turned on within range, the telephone base tries to connect to the device. When the device moves out of range, it is disconnected. Your device might make a connect or disconnect sound.

  • Page 33: Connect/Disconnect An Active Device

    Bluetooth Bluetooth setup Connect/disconnect an active device While in the device list menu, you may connect or disconnect your active device. Press MENU on the telephone base in idle mode to enter the main menu. Press CID, DIR, /RECORD, or /DELETE to highlight Bluetooth, and then press SELECT Press CID, DIR, /RECORD, or /DELETE to highlight Device list, and...

  • Page 34: Replace An Active Device

    Bluetooth Bluetooth setup Replace an active device If you already have 2 active devices and you want to activate a different one, you must deactivate one of the 2 active devices. To replace an active device: Press MENU on the telephone base in idle mode. BLUETOOTH Add device Press CID, DIR, /RECORD, or /DELETE to...

  • Page 35: Download Directory

    Download directory You can download up to 4 cell phone directories (phonebooks) to your TL86103 telephone system via Bluetooth wireless technology. Each downloaded directory can store up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name.
  • Page 36 Downloading displays the date of the last update of your cell entry #0001... phone. The directory stored on the TL86103 for that STOP cell phone will be erased and replaced with the current cell phone directory. If you have edited the...

  • Page 37: Interruption To Directory Download

    Bluetooth Bluetooth setup Interruption to directory download If you are downloading a directory from a cell phone and the phone receives a call, the download process will stop. The telephone base returns to idle mode and displays CL) Download fail. When you try to view the downloaded directory, the telephone base and handsets display Last Download failed: MM/DD/YY.

  • Page 38: Change Pin

    Bluetooth Bluetooth setup Change PIN You may be required to enter a PIN when establishing a Bluetooth connection. The default PIN of your telephone base is 0000. To change the PIN: 1. Press MENU on the telephone base in idle mode to BLUETOOTH enter the main menu.

  • Page 39: Telephone Settings

    Telephone settings Cordless handset and telephone base settings Use the menu to change the cordless handset or telephone base settings. Using a cordless handset: MENU Press when the cordless handset is not in use to enter the main menu. Press CID or DIR to highlight the feature to be changed.

  • Page 40: Ringer Volume

    Telephone settings Cordless handset and telephone base settings Ringer volume You can select the ringer volume for incoming calls on all lines. Using a cordless handset: MENU Press in idle mode to enter the main menu. RINGERS Ringer volume Press or DIR to highlight Ringers, and then Ringer tone SELECT...

  • Page 41: Ringer Tone

    Telephone settings Cordless handset and telephone base settings Ringer tone You can select the ringer tones for incoming landline and cell calls. Using a cordless handset: MENU Press in idle mode to enter the main menu. Press or DIR to highlight Ringers, and then RINGER TONE All lines SELECT...

  • Page 42: Lcd Language

    Telephone settings Cordless handset and telephone base settings LCD language You can select English, French, or Spanish to be used for all screen displays. Using a cordless handset: MENU Press in idle mode to enter the main menu. or DIR to highlight Settings, and then Press SETTINGS press...

  • Page 43: Set Date/Time

    Telephone settings Cordless handset and telephone base settings Using the telephone base: Press MENU in idle mode to enter the main menu. SETTINGS Voice language Press CID, DIR, /RECORD, or /DELETE to highlight Voicemail # Settings, and then press SELECT Clear voicemail SELECT to choose Voice language.
  • Page 44 Telephone settings Cordless handset and telephone base settings Using the telephone base: To set the date and time manually: MENU Press in idle mode to enter the main menu. SET DATE Press CID, DIR, /RECORD, or /DELETE to 07/29/13 highlight Set date/time, and then press SELECT MM/DD/YY Press CID, DIR, /RECORD, or /DELETE to...

  • Page 45: Caller Id Announce

    Telephone settings Cordless handset and telephone base settings Caller ID announce To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the cordless handset and telephone base speak “Call from...”...

  • Page 46: Set Speed Dial Voicemail Number

    Telephone settings Cordless handset and telephone base settings Set speed dial voicemail number This feature lets you save your voicemail number for easy access when you press and hold the 1 key. To set your voicemail number: Using a cordless handset: 1.
  • Page 47 Telephone settings Cordless handset and telephone base settings Using a the telephone base: MENU 1. Press in idle mode to enter the main menu. SETTINGS 2. Press CID, DIR, /RECORD, or /DELETE to Voicemail # Clear voicemail Settings, and then press SELECT highlight Key tone...

  • Page 48: Voicemail (Visual Message Waiting) Number

    Telephone settings Cordless handset and telephone base settings Voicemail (visual message waiting) number If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages, Voicemail and the icon appear on the telephone base and handset screens.

  • Page 49: Key Tone

    Telephone settings Cordless handset and telephone base settings Key tone The telephone base and handset are set to beep with each key press. You can adjust the key tone volume or turn it off. When the key tone is off, there are no beeps when you press keys.

  • Page 50: Home Area Code

    Telephone settings Cordless handset and telephone base settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.
  • Page 51 Telephone settings Cordless handset and telephone base settings Using the telephone base: MENU Press in idle mode to enter the main menu. HOME AREA CODE Press CID, DIR, /RECORD, or /DELETE to highlight Directory, and then press SELECT - - - Press OPTION to choose Home.

  • Page 52: Cell Area Code

    Telephone settings Cordless handset and telephone base settings Cell area code Most cell phone entries are stored in a 10-digit format. If all of your cell phone entries are stored this way, you do not need to program your cell area code. If your cell phone stores entries in a 7-digit format, we recommend that you program your cell area code so that your 7-digit directory entries can be dialed correctly.
  • Page 53 Telephone settings Cordless handset and telephone base settings Using the telephone base: Press MENU in idle mode to enter the main menu. CELL AREA CODE Press CID, DIR, /RECORD, or /DELETE to highlight Directory, and then press SELECT - - - Press CID, DIR, /RECORD, or /DELETE to BACKSP SAVE...

  • Page 54: Dial Mode

    Telephone settings Cordless handset and telephone base settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. Using the telephone base: MENU Press in idle mode to enter the main menu.

  • Page 55: Quiet Mode

    Telephone settings Cordless handset and telephone base settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls by using the speakerphone or setting ringer volume, will sound as normal.

  • Page 56: No Line Alert

    Telephone settings Cordless handset and telephone base settings No line alert If there is no telephone line connected to line 1 and/or line 2 of the telephone base, the screens of the cordless handset and telephone base will display L1) No line and/or L2) No line. If you do not want to display this message on the screens (for example, if you use the cell line only), you can turn off the no line alert using the code, as described below.

  • Page 57: Telephone Operation Telephone Operation

    Telephone operation Make, answer, or end a call on line 1 or line 2 The TL86103 telephone base can be used to make or answer calls on up to two individual landlines (pages 9 and 10). Using a cordless handset: To make a call on line 1 or line 2: •...
  • Page 58 Telephone operation Using a Bluetooth headset: You can use a Bluetooth headset paired with your TL86103 for calls on line 1 or line 2. However, you need to keep the device within 15 feet of the telephone base for optimal performance. Please refer to the user’s manual of your Bluetooth headset for more information.

  • Page 59: Call Waiting On Line 1 Or Line 2

    Telephone operation Telephone operation To transfer a call from a cordless handset or the telephone base to a cordless headset: Using a cordless handset or the telephone base: OPTION Press during a call on line 1 or line 2. Press CID or DIR on the handset, or CID, DIR,...

  • Page 60: Make, Answer, Or End A Cell Call

    Telephone operation Make, answer, or end a cell call The TL86103 can be used to make or answer calls on the cell lines. You can connect a maximum of 2 Bluetooth enabled cell devices to the telephone base. Both cell devices can be used on two cell lines at the same time.

  • Page 61: Call Waiting On The Cell Line

    Telephone operation Telephone operation Call waiting on the cell line If you subscribe to call waiting service from your cell phone service provider, and someone calls while you are already on a call, you hear a call waiting alert tone. To answer the incoming call from the same cell line: Using a cordless handset: •...

  • Page 62: Answer An Incoming Cell Call While On Line 1 Or Line 2

    Telephone operation Telephone operation Answer an incoming cell call while on line 1 or line 2 If you are on a call using line 1 or line 2 and you receive an incoming cell call, you hear a beep, and , or displays on the cordless handset or telephone base you are using.

  • Page 63: Answer An Incoming Call On Line 1 Or Line 2 While On A Cell Call

    Telephone operation Telephone operation Answer an incoming call on line 1 or line 2 while on a cell call If you are on a cell call and you receive an incoming call on line 1 or line 2, you hear a beep, and then , or , and Incoming call displays on the handset or telephone base you are using.

  • Page 64: Make, Answer Or End A Softphone Call

    Telephone operation Telephone operation Make, answer or end a softphone call You can make and receive calls on line 1, line 2, or cell lines, or softphone VoIP calls by using the AT&T Softphone Call Manager installed on your computer (see page 11).

  • Page 65: Voice Command

    Telephone operation Voice command TL86103 supports voice recognition when the phone system is connected to AT&T Softphone Call Manager installed on your computer (see page 11). You can make calls on line 1 or line 2 (according to the line preference set, see page 48) through the voice command (name dialing) function by using the telephone base or a cordless handset.

  • Page 66: Conference Calls

    Telephone operation Conference calls Conference calls on line 1 and line 2 When you have calls established on line 1 and line 2, either in use or on hold, you can conference line 1 and line 2 using a handset or the telephone base. To conference both line 1 and line 2: Using a cordless handset: OPTION...

  • Page 67: Conference Calls On Line 1 Or Line 2 With Cell Calls

    Telephone operation Conference calls To end a conference call: Using a cordless handset: Press OFF/ , or place the cordless handset into the charger. The call CANCEL continues until all people hang up. Using the telephone base: Press SPEAKER , 1 LINE, or 2 LINE, or put the corded handset back to the telephone base.
  • Page 68 If you are on a call using the cell line, you cannot join the call using your paired cell phone. However, you can join the call using another TL86103 device. As your cell phone is being used for the phone call, only features...

  • Page 69: Options While On Calls

    Telephone operation Options while on calls Silencing the ringer When the telephone is ringing, you can temporarily silence the ringer of the cordless handset or telephone base without disconnecting the call. The next call rings normally at the preset volume. To silence the handset ringer: Using a cordless handset: SILENCE...

  • Page 70: Speakerphone

    Telephone operation Options while on calls Speakerphone If you are on speakerphone, displays on the cordless handset or telephone base you are using. On a call using a cordless handset: /SPEAKER on the cordless handset to switch between normal • Press cordless handset use and the speakerphone.

  • Page 71: Volume Control

    If it is a cell call and the volume is too loud, too quiet or drops out, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone affects your cell call volume on the TL86103 cordless handset or telephone base.

  • Page 72: Temporary Tone Dialing

    Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. During a call: Press TONE on the cordless handset or telephone base.

  • Page 73: Equalizer

    Telephone operation Options while on calls Equalizer The equalizer feature enables you to change the audio quality to best suit your hearing. Using a cordless handset: OPTION. While on a call on line 1, line 2 or a cell line, press Press or DIR to highlight Equalizer, and then press...

  • Page 74: Chain Dialing

    Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log, or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list.
  • Page 75 Telephone operation Options while on calls Using the telephone base: To access the directory while on a call: Press OPTION Press CID, DIR, /RECORD, or /DELETE to highlight Directory, and then press SELECT CID, DIR, /RECORD, or /DELETE Press to highlight the desired directory, and then press REVIEW CID, DIR, /RECORD, or /DELETE...

  • Page 76: Redial

    Telephone operation Redial The telephone base and each cordless handset store the last 10 dialed numbers (up to 30 digits each) in the redial list. The redial entries of each cordless handset and the telephone base are independent. Review the redial list Using a cordless handset: Press REDIAL/ in idle mode.
  • Page 77 Telephone operation Redial -OR- You can also insert the area code to the redial number before dialing. Enter the area code in idle mode, and then press REDIAL/ in idle mode. PAUSE Press CID, DIR, or REDIAL/ repeatedly to browse until the desired PAUSE INSERT number displays, and then press...

  • Page 78: Save A Redial Entry To The Directory

    Telephone operation Redial Save a redial entry to the directory Using a cordless handset: Press REDIAL/ in idle mode. PAUSE Press CID, DIR, or REDIAL/ repeatedly to browse until the desired PAUSE number displays. Press SAVE The handset displays EDIT NUMBER. Use the dialing keys to edit the number, if necessary.

  • Page 79: Delete A Redial Entry From The

    Telephone operation Redial NEXT Press 6. Press CID, DIR, /RECORD, or /DELETE to highlight one of the following types: • Home • Cell • Work • Other NEXT . The screen displays ENTER NAME. Use the dialing keys 7. Press (page 89) to enter a name.

  • Page 80: Directory

    Multiple handset use Intercom Use the intercom feature for conversations between a cordless handset and the telephone base, or two cordless handsets. You can buy additional expansion handsets (AT&T model TL86003) for this telephone base to expand your telephone system (up to 12 handsets). To initiate, answer, and end an intercom call: Using a cordless handset: MENU...
  • Page 81 Multiple handset use Intercom Using the telephone base: Press MENU in idle mode to enter the main menu. Answering sys Press CID, DIR, /RECORD, or /DELETE to Directory Cal ler ID log highlight Intercom, and then press SELECT. Intercom • If you have one handset, the telephone base shows BACK SELECT...

  • Page 82: Answer An Incoming Call During An Intercom Call

    Multiple handset use Intercom Answer an incoming call during an intercom call When you receive an incoming call on line 1 or line 2 during an intercom call, the two devices on the intercom call hear an alert tone. The screens display , or , and Incoming call, and then the caller ID.

  • Page 83: Call Transfer Using Intercom

    Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system device or the telephone base. You can also share an outside call with another system device or the telephone base. To transfer or share an outside call using intercom: Using a cordless handset: When on an outside call, press OPTION.
  • Page 84 Multiple handset use Call transfer using intercom Using the telephone base: When on an outside call, press OPTION. Press SELECT to choose Intercom. The call is automatically put on hold. • If you have one handset, the outside call is put on hold and your telephone base displays Calling HANDSET.

  • Page 85: Push-To-Talk (Ptt)

    Multiple handset use Push-to-talk (PTT) You can directly broadcast messages from one handset or telephone base to the speakerphone of one or a group of other devices. Press and hold PUSH TO TALK on a handset or PTT on the telephone base to begin a two-way communication. •...

  • Page 86: Ptt Call To A Single Device

    Multiple handset use Push-to-talk (PTT) PTT call to a single device Using a cordless handset: 1. There are a few ways to begin a PTT call to a single device. When the handset is not in use: • If you have one handset, press and hold PUSH TO TALK. •...
  • Page 87 Multiple handset use Push-to-talk (PTT) Using the telephone base: 1. There are a few ways to begin a PTT call to a single handset. When the telephone base is not in use: • If you have one handset, press and hold PTT. •...

  • Page 88: Ptt Call To Multiple Devices

    Multiple handset use Push-to-talk (PTT) PTT call to multiple devices When there are multiple handsets registered to the phone system, PTT supports one-to-group calls. PTT supports a maximum of one-to-four calls when one to five handsets are registered, and a maximum of one-to-three calls when six or more handsets are registered.

  • Page 89: Answer A Ptt Call

    Multiple handset use Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call, as described below. Using a handset or the telephone base: When your device receives a PTT call, it beeps and shows Press and hold [PTT] to talk.

  • Page 90: Change A One-To-One Ptt Call To An Intercom Call

    Multiple handset use Push-to-talk (PTT) Change a one-to-one PTT call to an intercom call You can convert a one-to-one PTT session to an intercom call. Using a cordless handset or the telephone base: When your device shows Press and hold [PTT] to talk, press INTCOM.

  • Page 91: Make An Outgoing Call During Ptt Call

    Multiple handset use Push-to-talk (PTT) Make an outgoing call during PTT call Using a cordless handset or the telephone base: • During a one-to-one PTT call, press LINE 1/ LINE 2/ on your FLASH FLASH handset or 1 LINE 2 LINE on the telephone base to get a dial tone.

  • Page 92: Directory

    Directory About the directory The home directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. Each of the downloaded directories stores up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name.

  • Page 93: Create Directory Entries

    Directory Create directory entries Create a new entry in the home directory Using a cordless handset: Press MENU on the handset in idle mode to enter the main menu. Press CID or DIR to highlight Directory, and then press SELECT. Press OPTION to choose Home.
  • Page 94 Directory Create directory entries Using the telephone base: Press MENU on the telephone base in idle mode to enter the main menu. Press CID, DIR, /RECORD, or /DELETE to highlight Directory, and then press SELECT. Press OPTION to choose Home. Press SELECT to choose Add contact.

  • Page 95: Dialing Keys

    Directory Create directory entries Dialing keys Characters by number of key presses Dialing keys ‘ & space NOTE: When entering a name in the directory, the first letter of each word is automatically capitalized.

  • Page 96: Add A Predialed Telephone Number To The Directory

    Directory Create directory entries Add a predialed telephone number to the directory You can save a predialed telephone number to the directory. Using a cordless handset: Enter the telephone number when in idle mode, and then press SAVE move on to edit the number, and then press NEXT. Press CID or DIR to highlight one of the following types:...

  • Page 97: Review The Directory

    Directory Review the directory Review directory entries Using a cordless handset: Press when in idle mode. Press CID or DIR to highlight a directory, and then press REVIEW Press CID or DIR to browse. -OR- MENU Press when in idle mode. Press CID or DIR to highlight Directory, and then press...
  • Page 98 Directory Review the directory Using the telephone base: Press when in idle mode. Press CID, DIR, /RECORD, or /DELETE to highlight a directory, and REVIEW then press Press CID, DIR, /RECORD, or /DELETE to browse. -OR- Press MENU when in idle mode. Press CID, DIR, /RECORD, or /DELETE to highlight Directory, and...

  • Page 99: Search The Directory

    Directory Search the directory 3-character alphabetical search You can use the enhanced 3-character search to find your contacts quickly and efficiently. Using a cordless handset or the telephone base: Follow the steps in Review directory entries on pages 91-92 to enter the directory.

  • Page 100: Dial, Edit, Or

    If you have edited the downloaded entries on your TL86103, those changes are lost. To avoid losing changes made to the downloaded directory, we suggest that you edit numbers in your cell phone, and then download the directory.
  • Page 101 Directory Dial, edit, or delete a directory entry 5. Press CID or DIR to highlight one of the following types. • Home • Cell • Work • Other 6. Press NEXT. The screen displays EDIT NAME. 7. Use the dialing keys to edit the name. •...

  • Page 102: Edit The Type Of A Directory Entry

    Directory Dial, edit, or delete a directory entry Edit the type of a directory entry If you only want to edit the type of a directory entry: Search for the desired entry in the directory (see Review directory entries and 3-character alphabetical search on SELECT LABEL pages 91-93).

  • Page 103: Downloaded Directory

    Directory Dial, edit, or delete a directory entry Remove a downloaded directory Using a cordless handset: Search for the desired downloaded directory in the directory menu (see Review directory entries and 3-character alphabetical search on pages 91-93). OPTION When the desired downloaded directory is chosen, press , and then press CID or DIR...

  • Page 104: Caller Id

    Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

  • Page 105: Caller Id Log

    Caller ID Caller ID log How the caller ID log works The telephone stores caller ID information about the last 200 incoming calls in the telephone base, which are shared by all lines (except PC line). Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls.

  • Page 106: Caller Id Operation

    Caller ID Caller ID operation Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your directory. Caller ID log empty appears if there are no records in the caller ID log.

  • Page 107: View Dialing Options

    Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have ten digits (the area code plus the seven-digit number), in some areas, you may need to dial only the 7 digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.

  • Page 108: Save A Caller Id Log Entry To The Directory

    Caller ID Caller ID operation Save a caller ID log entry to the directory Caller ID log entries can only be saved to the Home directory. Using a cordless handset: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 100).
  • Page 109 Caller ID Caller ID operation Using the telephone base: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 100). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options.

  • Page 110: Delete Caller Id Log Entries

    Caller ID Caller ID operation Delete caller ID log entries To delete an entry: Using a cordless handset: Press /DELETE on the handset. MUTE Using the telephone base: Press DELETE on the telephone base to delete the shown entry. To delete all entries: Using a cordless handset: MENU Press...

  • Page 111: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the phone number. PRIVATE NUMBER The caller prefers not to show the name. PRIVATE NAME No name is sent and the caller prefers not to show the number.

  • Page 112: Answering System

    Answering system Answering system settings Use the answering system menu of the telephone base to set up the announcement message, turn on or off the answering system or message alert tone, activate call screening, or change the number of rings, remote access code or message recording time.
  • Page 113 Answering system Answering system settings To record a new outgoing announcement: Using the telephone base: When the telephone base is in idle mode, press MENU to enter the main menu. Recording SELECT to select Answering system. Press announcement... Press CID, DIR, /RECORD, or /DELETE to highlight Mailbox 1 or Mailbox 2, and then STOP SELECT...
  • Page 114 Answering system Answering system settings To delete your outgoing announcement: Using the telephone base: When the telephone base is in idle mode, press MENU to enter the main menu. Annc. Reset SELECT to select Answering system. Press Press CID, DIR, /RECORD, or /DELETE to highlight Mailbox 1 or Mailbox 2, and then SELECT press...

  • Page 115: Answer On/Off

    Answering system Answering system settings Answer on/off Unless you change it, the answering system is on and ready to record messages. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages. To turn the answering system on or off: Using the telephone base: Press...

  • Page 116: Call Screening On/Off

    Answering system Answering system settings Call screening on/off Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming message, you can answer the call by pressing LINE 1/ , LINE 2/ or /SPEAKER on a cordless...

  • Page 117: Number Of Rings

    Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five or six rings. You can also select toll saver. If toll saver is selected, the answering system answers a call after two rings when you have new messages, and after four rings when there are no new messages.

  • Page 118: Remote Access Code

    Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19. Using the telephone base: MENU When the telephone base is in idle mode, press ANS SYSTEM SETUP Cal l screening enter the main menu.

  • Page 119: Message Alert Tone

    Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every ten seconds. Unless you change it, the message alert tone is set to off. There is no audible alert at the handset.

  • Page 120: Message Recording Time

    Answering system Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To change the setting: Using the telephone base: When the telephone base is in idle mode, press MENU ANS SYSTEM SETUP Remote code...

  • Page 121: About The Answering System

    Answering system About the answering system Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left in your service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.

  • Page 122: Message Capacity

    Answering system About the answering system Message capacity Each answering system (mailbox) can record and store up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes (see Message recording time on page 114), and the maximum recording time is approximately 22 minutes.

  • Page 123: Call Screening

    Answering system About the answering system Call screening To screen a call at the telephone base: If the answering system and call screening are on (see Call screening on/off on page 110), the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system.

  • Page 124: Message Playback

    Answering system Message playback If you have both new and old messages, you can play the new messages first, and then the old messages. The caller ID information displays on the screens when you play messages and you can call back the caller. When playback begins, the handset and telephone base screens display the message status, caller ID information, and time and date of the message recorded.

  • Page 125: Options During Playback

    Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, pause or delete the message. When messages are playing on the telephone base: • Press /VOLUME/ to adjust the speaker volume. •...
  • Page 126 Answering system Message playback When messages are playing on a cordless handset: • Press /SPEAKER to play the messages through the handset earpiece. Press /SPEAKER again to return to playing messages through the speakerphone. • Press /VOLUME or /VOLUME to adjust the speakerphone volume. SKIP •...

  • Page 127: Delete All Old Messages

    Answering system Message playback Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages on the telephone base: When the telephone is idle, press /DELETE. DELETE OLD MSGS Mailbox 1 CID, DIR, /RECORD, or /DELETE...

  • Page 128: Recording And Playing Memos

    Answering system Recording and playing memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using the telephone base. Play and delete them the same way as incoming messages. Record a memo Using the telephone base: When the telephone base is in idle mode,...

  • Page 129: Remote Access

    Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system: Dial your telephone number from any touch-tone telephone. When the system answers, enter the two-digit remote access code (19 is the default code, see page 112 to change it).
  • Page 130 Answering system Remote access Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play.

  • Page 131: Appendix

    Appendix Adding and registering cordless handsets/headsets Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model TL86003, sold separately), or up to ten cordless handsets and two DECT cordless headsets (sold separately). www.telephones.att.com/headsets Visit for a list of compatible DECT 6.0 cordless headsets.

  • Page 132: Deregister All Handsets

    Appendix Deregister all handsets You may need to deregister all handsets if: • You have 12 registered cordless handsets. -OR- • You wish to reassign the designated cordless handset number of your registered handsets. You must first deregister all devices, and then individually register each device again.

  • Page 133: Screen Icons, Alert Tones, And Lights

    Appendix Screen icons, alert tones, and lights Cordless handset screen icons Line 1 or Line 2 - On steadily when line 1 and/or line 2 is in use, or there is an incoming call on line 1 and/or line 2. CELL A or CELL B- On steadily when Cell A line and/or CELL B line is in use, or there is an incoming call on Cell A line and/or CELL B line.

  • Page 134: Telephone Base Screen Icons

    Appendix Screen icons, alert tones, and lights Telephone base screen icons LINE 1 or LINE 2 - On steadily when line 1 and/ or line 2 is in use, or there is an incoming call on line 1 and/ or line 2. CELL A or CELL B - On steadily when Cell A line and/or CELL B line is in use, or there is an incoming call on Cell A line and/or CELL B line.

  • Page 135: Cordless Handset Alert Tones

    Appendix Screen icons, alert tones, and lights Cordless handset alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement. Two short beeps You are pressing q VOLUME VOLUME on a cordless...

  • Page 136: Telephone Base Alert Tones

    Appendix Screen icons, alert tones, and lights Telephone base alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement. Indicates the start of message recording during call screening or the end of a message playback session.

  • Page 137: Lights

    Appendix Screen icons, alert tones, and lights Lights CELL A/ CELL B/HEADSET lights Large tilt backlit display • Steadily on when the telephone base is paired and connected with a /LINE 1 ANS ON/OFF/ Bluetooth device. /LINE 2 ANS ON/OFF •...

  • Page 138: Display Screen Messages

    Appendix Display screen messages Screen messages QUIET mode is turned on, and the answering system is Answering sys in On automatically turned on. during quite mode The telephone base is calling. BASE is calling You are trying to make a cell call or access the Bluetooth Bluetooth menu when the Bluetooth link is already being used.

  • Page 139: Low Battery

    Appendix Display screen messages Screen messages There are no directory entries. Directory empty The directory is full. You cannot save any new entries unless you Directory full delete some current entries. You have just ended a call. Ended Another system handset is calling. HANDSET X is calling The device is on an intercom call.
  • Page 140 Appendix Display screen messages Screen messages The base’s corded handset is lifted during an AC power failure. No AC power. If there is an AC power failure, it is still possible to dial out and System can only receive incoming calls on line 1 using the corded handset. access Line 1.
  • Page 141 Appendix Display screen messages Screen messages One handset has started a PTT session to another handset and PTT From telephone base. HANDSET X To devices: You have started the PTT process with a cordless handset. PTT To HANDSET X You have started the PTT process with the telephone base. PTT To BASE The PTT session is ended.

  • Page 142: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your phone, please try the following suggestions. For www.telephones.att.com Customer Service, visit our website at or call 1 (866) 288-4268 I cannot pair my cell phone to the telephone base. • Make sure you have cellular coverage. •...
  • Page 143 • Turn off your cell phone, and then turn it on again. • Make sure that your cell phone is on the active devices list. TL86103 • For some cell phones, you must authorize the device in your cell phone’s Bluetooth feature. See the user’s manual of your cell phone for more information.
  • Page 144 During a cell call, if the listening volume is too loud or quiet, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone affects your cell call volume on the TL86103. I cannot hear any audio on my telephone system when on a cell call.
  • Page 145 SIM card and your phone memory, refer to the user’s manual of your cell phone. Can the TL86103 help the poor cell phone reception in my house? • If your cell phone has poor reception in your home, the...
  • Page 146 If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Try using a different wall jack in your home to connect your TL86103 telephone, or contact your telephone service provider (charges may apply).
  • Page 147 Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different working electrical outlet not controlled by a wall switch. • Move the handset closer to the telephone base. You might have moved out of range.
  • Page 148 Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 9).
  • Page 149 Appendix Troubleshooting I experience poor sound quality when using the cordless handset speakerphone. • For increased sound quality while using the cordless handset speakerphone, place the handset on a flat surface with the dial pad facing up. • When using the cordless handset speakerphone, controlling background noise in your environment is essential.
  • Page 150 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones, can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. •...
  • Page 151 Appendix Troubleshooting System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID features works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.
  • Page 152 Appendix Troubleshooting System does not respond to remote commands. • Make sure to enter your remote access code correctly (page 123). • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch- tone telephone and cannot activate the answering system.
  • Page 153 Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 113). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.
  • Page 154 Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 155: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 156: Especially About Cordless Telephones

    Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.

  • Page 157: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients: •...

  • Page 158: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

  • Page 159: Fcc Part 15

    Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 160: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com 1 (866) 288-4268 or call What does this limited warranty cover? The manufacturer of this AT&T branded product warrants to the holder of a valid proof of purchase (“CONSUMER”...
  • Page 161 Appendix Limited warranty How do you get warranty service? www.telephones.att.com To obtain warranty service, visit or call 1 (866) 288-4268 NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location.

  • Page 162: Technical Specifications

    Appendix Technical specifications RF frequency band DECT frequency: 1921.536 - 1928.448 MHz Bluetooth frequency: 2402.000 - 2480.000 MHz Channels DECT channel: 5 Bluetooth channel: 79 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 96 - 129 Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @ 600mA...

  • Page 163: Index

    Index Index Conference calls, 60–62 Connect an active device, 31 Active device, 27–28 Connect to Cell, 20 Add a Bluetooth headset, 24–25 Cordless handset Add a cell phone, 22–23 quick reference guide, 2–4 Alert tones ringer tone, 35 handset, 129 ringer volume, 34 telephone base, 130 screen icons, 127...
  • Page 164 Index Index Hold, 66 Registration, 125–126 Home area code, 44 Remote access code, 123 Repeat messages, 119, 120 Replace a handset, 125 Important Ringer volume, 34 safety information, 149–151 Ringtone share, 18 Installation, 9–10 Intercom, 74–78 Interruption to directory download, 31 Safety information, 149–151 Softphone, 58 Share an outside call, 64...

  • Page 165: Remote Access Wallet Card

    Skip the message ....Record announcement ..End remote access call ..(or hang up) Turn system off or on ..Model: TL86103 Type: DECT 6.0 cordless telephone/answering system DECT 6.0 cordless telephone/answering system with BLUETOOTH® wireless technology ® wireless technology ©2014 Advanced American Telephones.
  • Page 166 www.telephones.att.com The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by Advanced American Telephones and its parent, VTech Holdings Limited, is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. ©...

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