Konica Minolta bizhub 200 Service Manual page 593

12. Troubleshooting
Item
Condition
No.
3 The PC receives the
document, but cannot
view the image.
4 The machine cannot
cancel transmission or
the PC cannot cancel
reception.
5 [Failed to connect to
machine] is displayed.
6 [Connection Failure
with ImageReceiver.
Do you want to start
up ImageReceiver?] is
displayed.
7 [ImageReceiver
detected conflict of
XXX] is displayed.
8 [Connection failure
with ImageReceiver]
is displayed.
216
Possible Cause
IP Scanner is not running.
Viewer software is not installed or
it is installed but the link is not
made.
Trouble occurred in image con-
version within IP Scanner and the
file has not been correctly cre-
ated.
It may take some time to cancel
transmission.
The machine has not been
turned on.
LAN cable is disconnected or
other network failure.
The IP address of the machine
entered from IP Scanner is
wrong.
TCP/IP setting of the PC is
wrong.
The PC is not connected to the
network.
The LAN cable is not connected. Check that the LAN cable is con-
ImageReceiver is not running.
The operation of the ImageRe-
ceiver is working wrong.
Other software is using the port.
The operation of the IP Scanner
or the ImageReceiver is working
wrong.
Field Service Ver. 2.5 Jul. 2006
Action to be Taken
Start the IP Scanner, perform the RX
check, and convert the received data
file to an image file.
Install the viewer software. Create a
link to the viewer software for brows-
ing TIFF files or PDF files.
The file is invalid. Close Image
Receiver and start it again, then per-
form the scanner transmission again.
If high resolution has been set, per-
form scanning with lower resolution or
fewer pages.
Wait for a while until it is canceled. If
you are in a rush, close the ImageRe-
ceiver. In this case, data received by
the PC but not processed by IP Scan-
ner will be deleted.
Turn on the machine.
Check the LAN cable connection.
Set the IP address again.
Check the network setting of the PC.
Check the network connection of the
PC.
nected properly.
Start ImageReceiver.
Restart your PC.
Mail server and IP Scanner cannot
coexist. Do not start the mail server.
Close the software that causes the
problem.
Change the ports according to the
indication.
Restart your PC. If the error remains,
uninstall IP Scanner and install it
again.