Chapter 5 - Reference; Trouble-Shooting Tables - Dish Network DishPro User Manual

Chapter 5
Reference
T -S
ROUBLE HOOTING
Use these tables if you have problems using the system. Look in this section
for a description of the problem before calling the Customer Service Center.
Many problems arise from basic misunderstandings of how the system
works, especially when you are just becoming familiar with it. These tables
cover many problems, usually with a simple solution for each one. To solve
a particular problem, do the following:
1. Review the section in this Guide that relates to the problem.
If you cannot find a solution, then find the section in the following tables
that relates to the problem.
Look down the What Is Happening column until you find the problem.
For better understanding, read the information in the Possible Reason
column.
Try each of the suggested solutions in the What to Do column.
For more information, call the Customer Service Center at 1-800-333-DISH
(3474), or see www.dishnetwork.com.
Note: Before calling the Service Center, have ready the date of purchase
and either your customer account number, the receiver conditional access
number, or the receiver model number. Display the Important System
Information menu to find these numbers (See Ordering your Programming
on page 6). Also, write down any error messages that the receiver displays
on the television screen.
T
ABLES
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