Dish Network DishPro User Manual page 104

Chapter 5
Reference
U L
SING OCKS
What Is
Happening
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect.
You forgot the password,
so that you are unable to
unlock the receiver.
B P P V
UYING A AY ER
What Is
Happening
Someone orders a pay per
view program without
your permission.
You find that you are not
able to order a pay per
view program.
You find that you are not
able to cancel a pay per
view program.
Your setup includes more
than one receiver. You
order a pay per view
program, but it does not
appear via all of the
receivers.
U T
SING THE ELEPHONE FOR
What Is Happening
While you are making a
telephone call, you hear
"clicks."
The receiver cannot connect
to the DISH Network.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
Page 102
Possible Reason
You may not have locked the
receiver.
You may not have written down the
password, to keep it in a safe place.
P
IEW ROGRAM
Possible Reason
You may have been away from the
receiver, and someone else used it.
The receiver may not be connected
to an active telephone line.
The Smart Card credit limit may
have been exceeded.
You ordered a pay per view
program, and then decided not to
watch it.
You ordered a pay per view
program, and want it to be available
via all the receivers in your setup.
V /D /FAX
OICE ATA
Possible Reason
The receiver may have tried to call the
Customer Service Center to send pay
per view purchase information. When
the receiver found that the telephone
was busy, it automatically
disconnected.
Maybe the receiver is connected to a
DSL (Digital Subscriber Line) phone
line.
The receiver was calling the Customer
Service Center to send pay per view
information. When the receiver found
that the telephone was busy, it
automatically disconnected.
What to Do
You must lock the receiver to apply any lock that you have set.
Call the Customer Service Center. You must provide the following
information: (1) your name; (2) your address; (3) your telephone
number;
(4) the receiver serial identification number; and (5) your Personal
Identification Number (PIN), if you use one.
What to Do
Lock the purchase of pay per view programs. Remember that you
are responsible for all pay per view purchases, whether or not you
authorize such purchases. If you lock pay per view purchases, then
anyone who wants to order a pay per view program must enter the
password.
You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the Smart Card credit
limit.
You cannot cancel an order for a pay per view program, whether it
was just ordered or ordered earlier.
If you want to watch a pay per view program on TVs connected to
up to six receivers, you must order the program for each receiver
but you only pay for the program once.
What to Do
You do not have to do anything. You can always use your telephone
line, because the receiver automatically hangs up if it finds the line is
busy.
Install a DSL filter between the receiver and the telephone wall jack.
Hang up, and then pick up the telephone again to get a dial tone.