Residential Customer Agreement - Dish Network DishPro User Manual

equipment unrepairable, billing account or credit card will be charged the market price of the
replacement.
P R E
OST ECEIPT XCHANGE
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt
of your equipment you will be shipped a replacement. Your original equipment will not be
available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If
the defective equipment is covered under this warranty, it will be replaced and shipped back to
you at no additional cost (additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which EchoStar in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, your billing account or credit card will be charged the market price of
the replacement.
A W
CCESSORY ARRANTY
An accessory is any DISH Network branded equipment, displaying the DISH Network logo,
excluding the receiver, cables and hookups, and non-mechanical components. A one-year
warranty becomes effective upon the activation of the DISH system or date of purchase, if
bought separately. A proof of purchase is required to verify the purchase date. If an accessory
has an expired warranty, no exchange will be issued. You may purchase replacement
accessories from DISH Netork or your local retailer.
R C
ESIDENTIAL USTOMER
Thank you for choosing DISH Network as your television service provider. DISH Network is
happy to answer any questions you may have and to provide you with technical and other
customer support. You may contact us 24 hours a day, any day of the year, by any of the
following means:
Phone: 1 (800) 333-DISH (3474)
Email: feedback@customermail.dishnetwork.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website:www.dishnetwork.com
To view this Residential Customer Agreement (the "Agreement") in Spanish, please visit
our website at www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you
a copy. Para ver este Acuerdo en español por favor visite www.dishnetwork.com o llame
al 1(800)333-DISH y le enviaremos una copia. "DISH Network" is a trademark of
EchoStar Satellite L.L.C. For purposes of this Agreement and any customer
agreement(s) applicable to the promotion(s) pursuant to which you are receiving
Services and/or Equipment, "DISH Network", "we" or "us" shall mean EchoStar Satellite
L.L.C. or, where applicable under the particular circumstances, third party billing agents,
and "you" or "your" refer to you, the DISH Network subscriber.
THIS RESIDENTIAL CUSTOMER AGREEMENT DESCRIBES THE TERMS AND
CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO
YOU. THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR REPLACED. IF YOU
ARE AN EXISTING DISH NETWORK CUSTOMER AND DO NOT ACCEPT THESE
TERMS AND CONDITIONS, OR ANY SUBSEQUENT CHANGES TO, OR
REPLACEMENT OF, THESE TERMS AND CONDITIONS, PLEASE NOTIFY US
IMMEDIATELY AND WE WILL AT OUR OPTION CANCEL YOUR SERVICES OR ALLOW
YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE TERMS AND
CONDITIONS OF YOUR IMMEDIATELY PRIOR RESIDENTIAL CUSTOMER
AGREEMENT. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION
OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS
P
ROGRAM
ix B
ppd
A
GREEMENT
Limited Warranty
Page 119