Service And Support - Eaton BladeUPS Installation Manual

Chapter 4
Eaton BladeUPS Bar Installation Guide

Service and Support

If you have any questions or problems with the BladeUPS Bar, call your
Local Distributor or the Help Desk at one of the following telephone
numbers and ask for a UPS technical representative.
Installation support (toll free)
United States:
Canada:
All other countries:
Operation support (toll free)
Standard operation support is provided by UPS technical representatives
during regular business hours. On-call technical support is provided after
hours for emergencies only. Use the toll-free telephone number
provided above.
NOTE
Installation and standard operation support is provided during the following
regular business hours:
Monday–Thursday: 8 a.m. to 7 p.m. Eastern Standard Time (EST)
Friday: 8 a.m. to 6 p.m. Eastern Standard Time (EST)
Please have the following information ready when you call the Help
Desk:
S
Model number
S
Serial number
S
Version number (if available)
S
Date of failure or problem
S
Symptoms of failure or problem
S
Customer return address and contact information
1-800-356-5737, Option 2 then Option 2 again for
BladeUPS
1-800-461-9166 ext 260
Call your local service representative
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