Answering A Callback - Avaya 2030 Manual

Page 16 – Answering Calls
Alarms - Triple Ring, Music or Recorded Message

Answering a Callback

Answering Other Extensions - Call Pickup
INDeX 9.1 2030/50/60
You can set a personal alarm to ring your phone (see page 31). The
System Manager can also set system alarms to call a group to which
you belong (your phone does not have to be in group). In both
cases, the alarm can consist of ringing, music or a recording plus a
displayed message.
To answer an alarm:
1. Press CANCEL or ANSWER RELEASE.
You can arrange a callback from a busy or ringing extension (see
page 11). When the callback takes place, your phone displays the
call details, "CALLING" and CALLBACK. If you do not answer, the
callback cancels after a short time (see page 30).
To answer/cancel a call back:
1. To continue the callback, press ANSWER RELEASE.
2. To cancel the callback, press CALLBACK.
You can pickup an incoming external call to any other extension
regardless of whether or not the other extension is in your group. In
addition, your extension can store a pickup group number (see
below). If an extension in your pickup group rings with an external
call, then the PICKUP option appears. You can also pickup calls
using DSS (see page 21) or Soft DSS keys (see page 25).
To show and pick up any ringing phone:
1. When you hear another extension ringing dial its number and then
press PICKUP.
To pick up calls in your pickup group:
1. Press PICKUP to show the longest ringing call.
2. Press the -symbol (if shown) opposite the name to switch
between details of the caller and called party.
3. To show other ringing phones, press NEXT (if shown).
4. To pick up the call shown, press ANSWER RELEASE.
5. To cancel the pickup display, press CANCEL.
6. To repeat the list press AGAIN.
To set the phone's pickup group:
1. Press PROGRAM and then SCROLL. Press PICKUP.
2. Enter the phone's passcode (see page 33).
3. The display shows the current pickup group (if set).
4. Press CANCEL and enter a new pickup group number.
5. Press PROGRAM to finish.
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