Diverting Calls - Avaya 2030 Manual

Diverting Calls

Using Diverts
Setting the Divert Numbers
Switching Divert All On/Off
38DHB0002UKCL - Issue 5 (12/00)
Your phone can store diverts for different situations, i.e. when busy,
not answering and to divert all calls. You can divert to an extension,
a speed dial or personal number (mobile, home, delegate, etc.).
• Divert on Busy: Used when your phone is on a call. When set,
callers cannot set a callback or camp on.
• Divert on No Answer: Used after a call rings your phone for a set
period (see page 30).
• Divert All: Used with the DIVERT key. When on, only the
extension to which you divert the calls can ring you.
• No Calls: Stops all calls. Callers hear continuous tone or divert to
the Divert All number if set.
• Remote forward: This feature must be permitted by the System
Manager. Allows you to remotely change your Divert All number
and switch DIVERT on/off.
You can set diverts for when you are busy (ON BUSY), do not
answer (NO ANS.) or want to divert all calls (ALL).
To set a divert number:
1. Press PROGRAM and then DIVERT.
2. Enter your phone's passcode (see page 33).
3. Select the divert ( ON BUSY, NO ANS. or ALL).
4. The display shows the current diversion number (if set).
5. Press DELETE and then dial the new number (for ALL, you can
also press SPEED DIAL and select a system speed dial for an
external divert).
6. Press DONE and select another divert if required.
7. Press PROGRAM to finish.
Pressing DIVERT switches Divert All on or off. When on, all your
calls go to the Divert All number. That extension can call you and
transfer calls back. Switching DIVERT on cancel group or no calls.
To switch divert all on/off:
1. Press DIVERT. When on, a -appears above the key. You also
hear broken dial tone if you lift the handset or press ANSWER
RELEASE (you can still make calls).
Diverting Calls – Page 19
INDeX 9.1 2030/50/60