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Summary of Contents for Avaya INDeX 2030
- Page 1 INDeX 10.0 2030/50/60 User's Guide 38DHB0002UKFN Issue 2 (07/2002)
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Page 2: Table Of Contents
Page 2 - Contents Contents Introduction...5 Using This Guide...5 What Features Can I Use?...5 Further Help ...5 Display Phone Features...6 Introduction to Display Phones...6 Using Soft Keys and the SCROLL Key ...6 On-Hook Dialling, Speaker & Answer Release...7 Tones & Ringing...7 The Phone Lamp...7 Making Calls...8 Notes on Making Calls ...8... - Page 3 Contents (Cont.) Transfer, Park & Hold Calls ... 20 Transferring Calls...20 Holding Calls ...20 Parking Calls ...21 Dialling Ahead ...21 Diverting Calls... 22 Using Diverts...22 Setting the Divert Types and Personal Numbers ...24 Switching Divert All On/Off ...25 Switching No Calls On/Off...25 Displaying an Absence Message ...26 Forwarding Calls ...26 DSS Keys...
- Page 4 Page 4 - Contents Contents (Cont.) Ringer Controls... 35 Changing the Ringer Volume ...35 Changing the Ringer Sound ...35 Switching the Ringer On/Off...35 Setting a Ringer Step ...36 Setting the Ringer Timeout...36 Other Features ... 37 Personal Alarms...37 Missed Calls...38 Group ...38 Hot Desking...39 Phone Settings...
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Page 5: Introduction
Using This Guide Introduction Using This Guide This guide is for INDeX 2030, 2050 and 2060 telephones used on the INDeX telephone system operating under Software Release 10.0. To check the Software Release of your system, press ANSWER/RELEASE and then PROGRAM. The phone displays the Software Release. Cancel the display by pressing ANSWER/RELEASE again. -
Page 6: Display Phone Features
Page 6 - Display Phone Features Display Phone Features Introduction to Display Phones The diagram shows the main features of a display phone; the term covers INDeX 2030, 2050 and 2060 phones. • 2060: Phone with handsfree operation, DSS keys and BLF status lamps (see •... -
Page 7: On-Hook Dialling, Speaker & Answer Release
On-Hook Dialling, Speaker & Answer Release On-Hook Dialling, Speaker & Answer Release On all INDeX telephones you can both dial and hear the call progress without using the handset (known as "on-hook dialling"). When answered, you can continue the call without using the handset, i.e. handsfree. You can switch between handsfree and handset working during a call. -
Page 8: Making Calls
Page 8 - Making Calls Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. • Call barring: Making Internal Calls During the call, the display shows the call progress. You can also make calls using the INDeX Directory feature (see page 10) or DSS keys (see pages 27 &... -
Page 9: Making External Calls
Making External Calls Making External Calls The system may apply call barring to some or all external numbers. You can also lock your phone (see page 41) or bar it by wrong passcode entry (see page 40). To dial an external call: 1. -
Page 10: Making Calls From The Index Directory
Page 10 - Making Calls Making Calls from the INDeX Directory Using the INDeX Directory, your phone can display a selected entry from an index of either extensions or speed dial names plus their numbers. There are two methods of selecting entries of names and numbers from the INDeX Directory: In addition, the INDeX Directory entries can be sorted either by 1 name. -
Page 11: Speed Dials
Using Speed Dials Speed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials: Ask your System Manager for a list. • Personal speed dials: Your phone can also store up to 10 speed dials for your To dial a system speed dial by name: 1. -
Page 12: Pin & Account Codes
Page 12 - PIN & Account Codes PIN & Account Codes If ENTER ACCOUNT Appears If ENTER ACCOUNT appears when making an external call, you must enter an account code to continue. The system checks this against its list of codes before allowing the call. -
Page 13: Busy Or Unanswered
Options If Busy or Unanswered Busy or Unanswered Options If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These options work for normal, page and diverted calls. •... -
Page 14: Leave A Message
Page 14 - Busy or Unanswered Leave a Message You can leave your extension number as a message for someone to call you (see page 18). If their extension has a message lamp, it lights (supported INDeX phones). If your call is diverted, the message goes to the extension you first called. To leave a message: 1. -
Page 15: Actions During A Call
Create a Conference Call Actions During a Call Create a Conference Call You have two methods of holding conference calls. • During a call, you can add callers to create a conference. • Alternatively, you can dial-in to a conference call being held at a pre-defined Both types of conference calls can have up to 64 participating members. -
Page 16: Using The Notepad
Page 16 - Actions During a Call Using the Notepad Whilst on an external call or listening to a Voice Mail message, you can store a number for future use on the Notepad. Please note that you have a maximum of five redial stores that are shared by both save last external number and Notepad numbers, e.g. -
Page 17: Adding Voluntary Account Codes
Adding Voluntary Account Codes Adding Voluntary Account Codes You can enter an account code during any external call. If the system records the call on its call log, it includes the account code. The system checks the code against its list of valid codes (ask your System Manager for a copy). To enter a voluntary account code: Software Release Occasionally you may need to talk to someone for support about your phone or... -
Page 18: Answering Calls
Page 18 - Answering Calls Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see page 35). -
Page 19: Answering A Callback
Answering a Callback Answering a Callback You can arrange a callback from a busy or ringing extension (see page 13). When the callback takes place, your phone displays the call details, "CALLING" and page 36). To answer/cancel a call back: 1. -
Page 20: Transfer, Park & Hold Calls
Page 20 - Transfer, Park & Hold Calls Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold: 1. -
Page 21: Parking Calls
Parking Calls Parking Calls You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing -symbol next to the line number. You can park several calls simultaneously. Calls parked and not retrieved may recall your phone after a short time. -
Page 22: Diverting Calls
Page 22 - Diverting Calls Diverting Calls Using Diverts Your phone can store divert destination personal numbers for different situations, i.e. when busy, not answering and to when you wish to divert all calls. For each situation you can divert to both frequently used divert destinations as well as infrequently used destinations. - Page 23 Using Diverts Divert Destinations Divert destinations can be to your HOME, MOBILE, DELEGATE(secretary, etc.), VOICE , OTHER or a system speed dial number (see page 23). These divert destinations are known as Personal Numbers and can be set from your phone as frequently used or infrequently used destinations.
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Page 24: Setting The Divert Types And Personal Numbers
Page 24 - Diverting Calls Setting the Divert Types and Personal Numbers It is strongly recommended that you set up Divert All with frequently used personal number destinations. Once set these numbers will be displayed (after pressing the DIVERT key) as MOBILE, HOME, DELEGATE or OTHER. You can also set your phone to divert when Busy or on No Answer (see below). -
Page 25: Switching Divert All On/Off
Switching Divert All On/Off Switching Divert All On/Off Where divert destinations have been previously set (see page 23), pressing the DIVERT key will activate the Divert All feature. To select the divert all destination: To switch divert off: Switching No Calls On/Off Pressing NO CALLS switches it on or off. -
Page 26: Displaying An Absence Message
Page 26 - Diverting Calls Displaying an Absence Message You can select an absence message to display on your phone. It then also appears on any other suitable phones that calls you (unless you have a Divert All number in use). -
Page 27: Dss Keys
Setting Up a DSS Key DSS Keys Setting Up a DSS Key Phones have eight DSS keys along their right-hand edge. Each can store a line, extension or group number. DSS keys allow you to dial numbers in a single key stroke and perform actions such as Pickup, Unpark, etc. -
Page 28: Blf Status Lamps
A template for printing DSS key labels exists. It can be used with Word for Windows 6 or 7. Contact your System Manager for a copy of the template, alternatively you can obtain it from the Avaya internet site CD supplied with the handset. -
Page 29: Interruptions During A Call
Answering a Call Waiting Interruptions During a Call Answering a Call Waiting If during a call, CALL WAITING appears and the lamp fast flashes, then someone has 'camped on' to your phone (see page 14). Press the -symbol (if shown) opposite the name to switch between details of the waiting and current call. -
Page 30: Acd Working
Page 30 - ACD Working ACD Working ACD on 2050 Phones? Your System Manager can provide 2050 phones with some ACD functions. ACD (Automatic Call Distribution) is a process widely used in telesales, informal Call Centres, departmental Helpdesks, etc. When ACD agents log on from their phone, the system automatically starts to direct appropriate incoming calls to them if they are free. -
Page 31: Manager-Secretary Setup
Planning Soft DSS Keys Manager-Secretary Setup Planning Soft DSS Keys The four Display Keys can be set up for Soft DSS working (see page 33). When setting up Soft DSS keys you must decide: • How many Soft DSS keys do you want? •... -
Page 32: Changing The Soft Dss Display Mode
Page 32 - Manager-Secretary Setup Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have; 4 in half-line mode or 2 in full-line mode. Note that if you change mode from half-line to full-line, you lose the last two extensions entered. -
Page 33: Manager-Secretary Working
Using Soft DSS Keys Manager-Secretary Working Using Soft DSS Keys The INDeX system supports a range of functions for users who work together, i.e. regularly call and transfer calls between each other. This is called "Manager- Secretary working". These functions can be set-up under the four Display Keys to provide Soft DSS working (see page 31 for set-up details). -
Page 34: Park Transferring Calls
Page 34 - Manager-Secretary Working Park Transferring Calls During calls, full line Soft DSS keys display <-PARK next to each name. Pressing the -key next a <-PARK option, transfers and parks your caller against that extension. To park transfer a call: 1. -
Page 35: Ringer Controls
Changing the Ringer Volume Ringer Controls You can change for your OWN phone and, if in a group, the Group ringer's: In addition, for incoming Internal and External calls, you can turn the ringer off. Changing the Ringer Volume While altering the volume, the phone rings. To change the ringer volume: 1. -
Page 36: Setting A Ringer Step
Page 36 - Ringer Controls Setting a Ringer Step If a call rings unanswered, the phone can increase the volume on each ring until it reaches its maximum. You can select several sizes of increase step. To set the ringer volume step size: 1. -
Page 37: Other Features
Personal Alarms Other Features Personal Alarms You can set the phone to give you an alarm call at a set time on a particular day or type of day (e.g. weekdays). The alarm can be normal ringing, music or a system announcement. -
Page 38: Missed Calls
Page 38 - Other Features Missed Calls The MISSED function displays the last five unanswered external calls to your phone. Note that this function only works for calls which include CLI, i.e. the caller's phone number. Press MISSED and either the name of the missed caller or the date and time of the missed call is displayed. -
Page 39: Hot Desking
Hot Desking Hot Desking Warning: Phones being used for ACD also have log on and log off controls and should not be confused with phones being used for hot desking. In some situations a phone may be shared by more than one person, with each person having a different extension number. -
Page 40: Phone Settings
Page 40 - Phone Settings Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE, it expects you to dial your passcode. The default passcode is 0000. Wrong passcode entry can result in the phone becoming barred. Barred phones cannot access features requiring passcode entry. -
Page 41: Displaying Phone Details
Displaying Phone Details Displaying Phone Details You can view the details of the phone's type, number and directory name on the display. To display the phone's details: 1. Press PROGRAM and then press SPEAKER. Locking/Unlocking the Phone You can lock your phone. This stops it being used to make external calls, users hear continuous tone instead. -
Page 42: Voice Manager
Page 42 - Voice Manager Voice Manager Voice Manager Functions The INDeX supports a number of different Voice Managers and so the range of features/options available to you may differ. Check with your System Manager for features/options available to you. Listening to Voice Messages The system can include a Voice Manager to record messages in your own voice mailbox. -
Page 43: Modifying Your Mailbox
Modifying Your Mailbox Modifying Your Mailbox You can modify your mailbox setting for the volume, password, nameyou’re your permanent greeting as follows: To modify your mailbox:: 1. Press VOICE and then MODIFY (if lines to the Voice Manager are busy, the 2. -
Page 44: Dial 1 Divert For Incoming Calls
Page 44 - Voice Manager Dial 1 Divert for Incoming Calls If your system has the feature installed (consult your System Manager), you can set up your mailbox such that incoming calls (from MF phone only) can be instructed to dial 1 and then be diverted to a ‘delegate’... -
Page 45: System Manager Phones
What are System Manager Phones? System Manager Phones What are System Manager Phones? The System Manager can give special 'System Manager' status to some display phones. Those phones can then access a set of extra features. Night Service Phones and lines on the system divide into areas. Each area links to a night service timetable. -
Page 46: Changing The Date
Page 46 - System Manager Phones Changing the Date Phones with System Manager status can alter the date set on the system and displayed on the phones. The date on phones either displays as day:month:year or just day:month. Your System Manager controls this feature. To set the date: 1. -
Page 47: Good Phone Usage
General Phone Usage Good Phone Usage General Phone Usage The phone provides a quick method of communication. However, think carefully about how you use it. Your phone manner is a key part of the company's and your image. • Speak clearly and maintain a friendly manner. •... -
Page 48: Glossary
Page 48 - Glossary Glossary Account Codes A code of up to 12 digits that the system outputs to its call log with call details. Codes entered are checked against up to 400 stored on the system. Area Each extension and line on the system belongs to one of up to 250 areas. -
Page 49: Index
Index Abbreviated dialling ... 11 Change ABSENT ... 26 Date... 46 ACA MSG ... 46 Passcode... 40 ACCOUNT... 17 Time... 45 Account codes Clearcheck ... 29 Forced ... 12 CONFER ... 15 Voluntary ... 17 Conference... 15 ACD ... 30 Split... - Page 50 Intellectual property related to this product (including trademarks) and registered to Lucent Technologies has been transferred or licensed to Avaya. This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.
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