Avaya IP Office 3600 Series Installation Manual
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Avaya IP Office 3600 Series Installation Manual

Avaya IP Office 3600 Series Installation Manual

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IP Office
3600 Series Phone Installation
15-601082 Issue 05b - (23 September 2008)

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Summary of Contents for Avaya IP Office 3600 Series

  • Page 1 IP Office 3600 Series Phone Installation 15-601082 Issue 05b - (23 September 2008)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Contents 7.1 Wireless Phone Status Messages ..............70 Contents 7.2 Important Information ..............76 Index ................77 System Overview 1.1 Overview of the AVPP ..............9 1.2 Wireless Access Points ..............11 1.3 Phones ..............13 1.3.1 3616 Wireless Telephone ................14 1.3.2 3620 Healthcare Wireless Telephone ................

  • Page 5: System Overview

    Chapter 1. System Overview 3600 Installation Page 5 IP Office 15-601082 Issue 05b (23 September 2008)
  • Page 7 IP Office system. Information is routed from these phones to IP Office via an Avaya Voice Priority Processor (AVPP). The AVPP uses Spectralink Voice Priority (SVP) as the Quality of Service (QoS) mechanism. SVP gives preference to voice packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently.
  • Page 8 · A TFTP server is required in the system to distribute software to the wireless phones and the AVPP. The AVPP units do not support the IP Office internal TFTP server. To download Avaya's free TFTP server, go to www.avaya.com/ support.

  • Page 9: Overview Of The Avpp

    System Overview: 1.1 Overview of the AVPP The AVPP is connected to the same LAN sub-net as the wireless access points being used for wireless phone operation. The AVPP requires a Cat. 5 cable connection between its network port and the Ethernet switch. The AVPP auto-negotiates to the type of port on the Ethernet switch and supports 10Base-T, 100Base-T, full-duplex and half-duplex port types.
  • Page 10 3, 4, 5 – currently unused. · · Power jack for connection to the AC adapter supplying power to the system. Only use the Avaya-provided Class II AC Adapter with output 24VDC, 1A. Multiple AVPP100 Capacity The following table shows the capacity of the AVPP100. Note that these are the limitations are for AVPP100's only. Each IP Office model has its own limitations for the maximum number of supporting extensions.

  • Page 11: Wireless Access Points

    System Overview: Overview of the AVPP 1.2 Wireless Access Points Details of those access points that have been used with the AVPP and 3600 Series phones can be obtained from the Spectralink web site. Using a web browser, browse to http://www.polycom.com/usa/en/support/voice/wi-fi/wi_fi_interoperability.
  • Page 12 Field verified access points have not be tested and certified for operation with an AVPP but are know to have been used in the field. There may be limitations to their operation and there may be charges for support calls regarding uncertified access points. Field Verified Wireless Access Points AVAYA Wireless Access Point AP-3, AP-4 Wireless AP-6, AP-7, AP-8 CISCO...

  • Page 13: Phones

    System Overview: Wireless Access Points 1.3 Phones The following table summarizes the supported phones. Feature 3616 3620 3626 3641 3645 Radio Mode/ 801.11.b (2.4-2.4835GHz) 802.11a (5.15-5.825GHz) Frequency 802.11b (2.4-2.4835GHz) 802.11g Transmission Type Direct Sequence Spread Spectrum (DSSS) Transmission Data Rate Up to 11Mbps Up to 54Mbps Radio QoS Method...

  • Page 14: 3616 Wireless Telephone

    1.3.1 3616 Wireless Telephone The Avaya 3616 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323. The 3616 supports the following features: Lightweight innovative design . · Simple to use. · 802.11b standard-compatible. · Radio Frequency 2.4000 – 2.835 GHz (SMI).

  • Page 15: 3620 Healthcare Wireless Telephone

    System Overview: Phones 1.3.2 3620 Healthcare Wireless Telephone The Avaya 3620 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323. The 3620 supports all of the features of 3616 with the following differences: Designed for health care environments ·...

  • Page 16: 3626 Ruggedized Wireless Telephone

    1.3.3 3626 Ruggedized Wireless Telephone The Avaya 3626 Wireless Telephone is a WiFi standard (802.11b) telephone that runs using H.323. The 3626 supports all of the features of 3616 with the following differences: Designed for industrial environments. · Ruggedized durable design.

  • Page 17: 3641 Wireless Telephone

    System Overview: Phones 1.3.4 3641 Wireless Telephone The Avaya 3641 IP Wireless Telephone is a WiFi telephone that runs using H.323. The 3641 supports the following features: Lightweight innovative design . · Simple to use. · 802.11a, 802.11b and 802.11g standard-compatible.

  • Page 18: 3645 Wireless Telephone

    1.3.5 3645 Wireless Telephone The Avaya 3645 IP Wireless Telephone is a WiFi telephone that runs using H.323. The 3645 supports the following features: Lightweight innovative design . · Simple to use. · 802.11a, 802.11b and 802.11g standard-compatible. · Transmission type Direct Sequence Spread Spectrum (DSSS).
  • Page 19 System Overview: Phones 3600 Installation Page 19 IP Office 15-601082 Issue 05b (23 September 2008)

  • Page 21: Installation

    Chapter 2. Installation 3600 Installation Page 21 IP Office 15-601082 Issue 05b (23 September 2008)

  • Page 22: Required Software

    AVPP software level is 17x.028. Note that if deploying 3641/3645 phones to an existing AVPP network, it is still be necessary to download and update the AVPP software. 3600 Series Phone Software Using a web browser, browse to http://www.polycom.com/usa/en/support/support.html. The Avaya phone models are equivalent of the following Polycom models. Avaya Model...

  • Page 23: Tftp Server Installation

    Manager application can provide basic TFTP support it is not recommend for support of AVPP units and 3600 Series phones. Any third-party TFTP application can be used to provide TFTP support. Such an application is available from Avaya. Perform a search for TFTP on the http://support.avaya.com...

  • Page 24: Access Point Installation

    2.3 Access Point Installation Installation of the wireless network access points will be largely dependant on the manufacturers instructions. That will include instructions on the location of access points in order to ensure sufficient wireless coverage in the required areas of usage.

  • Page 25: Dhcp Server Installation

    DNS lookup of “SLNKSVP2” if the DHCP options 6 (DNS Server) and 15 (Domain Name) are configured. OAI Gateway The IP address of the OAI Gateway is one is installed. Avaya Specific Options Sets the IP address of the H323 Gatekeeper. MCIPADD=xxx.xxx.xxx.xxx,MCPORT=1719 where: ·...

  • Page 27: Avpp Installation And Configuration

    Chapter 3. AVPP Installation and Configuration 3600 Installation Page 27 IP Office 15-601082 Issue 05b (23 September 2008)

  • Page 28: Avpp Installation Requirements

    Materials Required The following equipment must be provided by the customer: Power Outlet Must accept the Avaya provided AC adapter. Backboard space The AVPP is designed to be wall mounted to ¾” plywood securely screwed to the wall. The AVPP measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds.

  • Page 29: Connecting To The Avpp

    AVPP Installation and Configuration: AVPP Installation Requirements 3.2 Connecting to the AVPP The initial connection to the AVPP must be made via a serial connection to establish the AVPP’s IP address. After the IP address is established, connection to the AVPP can be done via the network using Telnet. It is recommended that the basic setup actions occur while the serial connection is made.

  • Page 30: Initial Avpp Configuration

    3.3 Initial AVPP Configuration This process covers the basic initial configuration of the AVPP. However it is recommended that as much of the AVPP configuration as possible is done at that stage. Using a DB-9 female, null-modem cable, connect the AVPP to the serial port of a terminal or PC. Run a terminal emulation program (such as HyperTerminal) or use a VT-100 terminal with the following configuration: ·...

  • Page 31: Ip Office Avpp Setup

    AVPP Installation and Configuration: Initial AVPP Configuration 3.4 IP Office AVPP Setup This process is used to add the network location of the AVPP unit to the IP Office configuration. Start IP Office Manager and receive the configuration from the IP Office control unit. Click on System.

  • Page 32: Avpp Maintenance

    3.5 AVPP Maintenance Using SendAll In an IP system with multiple AVPP's, the SendAll option is provided to speed configuration and ensure identical settings. The S=SendAll option allows you to send that configuration parameter to every AVPP on the LAN. SendAll can only be used after the IP address is established on each AVPP via the serial connection.

  • Page 33: Avpp Configuration Menu

    AVPP Installation and Configuration: AVPP Maintenance 3.6 AVPP Configuration Menu 3.6.1 NetLink SVP-II System When you connect via the serial port for the first time the following main menu is displayed. Once a name for the AVPP has been entered, on subsequent accesses a screen confirming the name and IP address of the unit is displayed until Enter is pressed.

  • Page 34: Svp-Ii Configuration

    3.6.2 SVP-II Configuration The SVP-II Configuration screen allows you to set the mode of the AVPP for an IP environment. It is also where you can lock the AVPP for maintenance and reset the AVPP after maintenance. If the IP address is changed, the AVPP will automatically lock for maintenance and the AVPP must be reset upon exit. All active calls are terminated during a reset.
  • Page 35 First Alias IP Address/Last Alias IP Address · Enter the range of IP addresses this AVPP may use when acting as a proxy for the wireless phones. Alias IP addresses are not necessary in Avaya systems. Note · All alias addresses must be on the same subnet as the AVPP server and cannot be duplicated on other subnets or AVPP's.

  • Page 36: Qos Configuration

    3.6.3 QoS Configuration If QoS Configuration is selected from the SVP-II Configuration screen. From the main menu, scroll to SVP-II Configuration and press Enter. Select QoS Configuration. Tags set packet priorities for QoS. Either DSCP or 802.1p tags may be used. DSCP Tag ·...

  • Page 37: Network Configuration

    AVPP Installation and Configuration: AVPP Configuration Menu 3.6.4 Network Configuration The IP address and other network settings are established via the Network Configuration screen. This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates. For more information about installing software updates via TFTP, see Software Maintenance From the main menu, scroll to Network Configuration and press Enter.

  • Page 38: Change Password

    3.6.5 Change Password The password to access the AVPP may be changed, if desired. From the Main Menu, select Change Password. A screen similar to the following is displayed: Caution · Remember to keep the password safe as it cannot be reset remotely. From the main menu, scroll to Change Password and press Enter.

  • Page 39: System Status

    · Displays information about the Ethernet network to which the AVPP is connected. Software Versions · Lists the software version for the Avaya component. Gatekeeper Database · Not used. Options on the System Status menu provide a window into the real time operation of the components of the system.

  • Page 40: Error Status

    3.6.7 Error Status The Error Status screen displays any alarms that indicate some system malfunction. Some of these alarms are easily remedied and others require a call to Avaya's Customer Support. From the AVPP main menu select System Status. Select Error Status.

  • Page 41: Network Status

    · The type of connection to the Ethernet switch currently being utilized. Data is transmitted over Avaya components by proprietary technology developed by Avaya. The Avaya Radio · Protocol (ARP) packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Avaya customer support and engineering personnel.
  • Page 42 SVP-II Telephone in Use · Wireless phone in standby or in a call. SVP-II Telephone in Calls · Wireless phone in a call. SVP-II ARP Audio (Delay) · ARP audio packets whose transmission was momentarily delayed. SVP-II ARP Audio (Lost) ·...

  • Page 43: Software Versions

    The Software Version screen provides information about the version currently running on the AVPP. This information will help you determine if you are running the most recent version and will assist Avaya engineering and/or customer support in troubleshooting software problems.

  • Page 45: Phone Configuration

    Chapter 4. Phone Configuration 3600 Installation Page 45 IP Office 15-601082 Issue 05b (23 September 2008)

  • Page 46: Installation Requirements

    4. Phone Configuration 4.1 Installation Requirements This section covers registration of the 3600 Series phones following setup and configuration of the wireless network, AVPP, TFTP server and if necessary DHCP server. Pre-Installation Requirements ¨ Battery Charge Ensure that the battery pack on the wireless phone is fully charged. ¨...

  • Page 47: Ip Office Auto Registration

    This process should have already been performed as part of the setup and testing of the TFTP server. To Download the 3600 Series Phone Software Download the latest 3600 Series phone software. Using a web browser, browse to http://www.polycom.com/usa/en/support/support.html. The Avaya phone models are equivalent of the following Polycom models. Avaya Model...

  • Page 48: Phone Registration

    4.4 Phone Registration 3616, 3620 and 3626 Phones Do not perform this process until the preceding checks have been completed: Set the phone into administration mode: 2.1. With the phone powered off, simultaneously press and hold the Start Call and End Call buttons. 2.2.
  • Page 49 Phone Configuration: Phone Registration 3641 and 3645 Phones Do not perform this process until the preceding checks have been completed: Set the phone into administration mode: 2.1. With the phone powered off, while pressing the START key press and release the END key. 2.2.
  • Page 50 Phone Registration Messages As part of phone registration, the phone will be requested by the IP Office to enter a extension number and password. The following messages may be displayed as part of that process. Note: The password requested matches the IP Office user Login Code. ·...

  • Page 51: Testing A Wireless Phone

    Phone Configuration: Phone Registration 4.5 Testing a Wireless Phone Verify proper registration and operation of each wireless phone by performing the following tests on each wireless phone in an active wireless area. To power on the wireless phone, press Power On/Start Call. A series of messages are displayed as the wireless phone acquires the system.

  • Page 52: Ip Office Button Programming

    4.6 IP Office Button Programming Most Avaya phones, including 3600 Series phones, support a number of programmable buttons. These can be used for a range of IP Office functions, detailed in the IP Office Button Programming manual (15-601012). 3616, 3620 and 3626 Phones ·...

  • Page 53: Admin Options

    Phone Configuration: IP Office Button Programming 4.7 Admin Options 4.7.1 Using the Admin Menu The phone administration menu contains configuration options that are stored locally on each wireless phone. These include network and wireless network settings that must be set to match the network and wireless network. Note that the options available vary according to the particular model of phone.

  • Page 54: 3616, 3620, 3626 Admin Menu

    4.7.2 3616, 3620, 3626 Admin Menu The following table lists the Admin menu items. The default settings are shown with an *. Admin 2nd Level 3rd Level 4th Level Admin Menu Menu Level Level Level Level Level Phone License Option Set Current Network Security...

  • Page 55: 3641 And 3645 Admin Menu

    Phone Configuration: Admin Options 4.7.3 3641 and 3645 Admin Menu The following table lists the Admin menu items. The default settings are shown with an *. Admin Menu 2nd Level 3rd Level Admin Menu 2nd Level 3rd Level 4th Level 5th Level Level Phone Config Telephone...

  • Page 56: Ip Address

    4.7.4 IP Address There are two modes in which the wireless phone can operate: DHCP enabled or static IP. Use DHCP *Default. · Will use Dynamic Host Configuration Protocol (DHCP) to assign an IP address each time the wireless phone is turned on.

  • Page 57: Essid

    Phone Configuration: Admin Options 4.7.5 ESSID ESSID (Extended Service Set ID) is an option used by 3616, 3620 and 3626 phones to establish the SSID of the wireless network. Broadcast ESSID must be enabled in the access points for ESSID learning to function. Overlapping wireless systems complicate the use of ESSID learning as the wireless phone in an overlapping area could receive conflicting signals.

  • Page 58: Security

    4.7.6 Security Note that while the phone displays keys and passwords as they are entered, they are not displayed after the administration menu is exited and then returned to. If wireless security is in use at a site, you must configure each wireless phone with security settings that match that being used by the wireless access points.

  • Page 59: Certifying The Installation

    Chapter 5. Certifying the Installation 3600 Installation Page 59 IP Office 15-601082 Issue 05b (23 September 2008)

  • Page 60: Site Certification

    Note any areas with excessive static or clarity problems and report it to an Avaya engineer. The coverage test will also require you to put the wireless phone in Site Survey mode and walk the entire coverage area to verify all access points.

  • Page 61: Site Survey

    Certifying the Installation: Site Certification 5.2 Site Survey Doing a Site Survey Using a 3616/3620/3626 Phone With the wireless phone powered off, simultaneously press and hold Power On/Start Call and Power Off/End Call. After hearing two beeps, release Power On/Start Call, then release Power Off/End Call. If an admin password has been set, it must be entered to display the Admin menu.
  • Page 62 Confirm Supported Data Rates · Press FCN to display Det1 on the base of the display. The phone is now showing full details for an individual access point. Use this to confirm signal strength and supported data rates. Use the right arrow key to display the second best access point, arrow again to the third best, and so on to the fourth best.
  • Page 63 Certifying the Installation: Site Survey Doing a Site Survey Using a 3641 or 3645 Phone With the wireless phone powered off, simultaneously press and hold Power On/Start Call and Power Off/End Call. After hearing two beeps, release Power On/Start Call, then release Power Off/End Call. If an admin password has been set, it must be entered to display the Admin menu.
  • Page 64 In the Detl (detail) mode the display would appear as follows. The Left/Right arrow keys will move between access points. i : b b b b b b b c n e e e e e e e e e e e D G H I r r r r r r r r r r r r r + x x x x m m m...

  • Page 65: Software Maintenance

    Chapter 6. Software Maintenance 3600 Installation Page 65 IP Office 15-601082 Issue 05b (23 September 2008)

  • Page 66: 6. Software Maintenance

    When necessary Avaya, or it authorized distributors will provide information about software updates and how to obtain that software. That software should be unpacked to the appropriate TFTP server and the devices restarted.

  • Page 67: Upgrading Wireless Phones

    Software Maintenance: 6.1 Upgrading Wireless Phones After software updates are obtained, they must be transferred to the appropriate location in the LAN to update the code used by the wireless phones. The wireless phones allow over-the-air transfer of software updates from the designated TFTP server to the wireless phones.

  • Page 69: Miscellaneous

    Chapter 7. Miscellaneous 3600 Installation Page 69 IP Office 15-601082 Issue 05b (23 September 2008)

  • Page 70: Wireless Phone Status Messages

    7. Miscellaneous 7.1 Wireless Phone Status Messages Wireless phone status messages provide information about the wireless phone's communication with the access point and host phone system. The following table summarizes the status messages, in alphabetical order. 3 chirps · The wireless phone is not able to communicate with the best access point, probably because that access point has no bandwidth available.
  • Page 71 The wireless phone is in a critical section of the software update. Action: None. Do not remove the battery or attempt to power off the phone while this is displayed. Doing so may require the phone to be returned to Avaya to be recovered.
  • Page 72 Turn the wireless phone off and then on again. If the error persists, try registering a different wireless phone to the phone port. If error still persists, contact Avaya Technical Support and report the error. Low Battery (and beep) ·...
  • Page 73 Miscellaneous: Wireless Phone Status Messages No Extension · The phone has not obtained or been set with a an extension number. Action: Enter a valid extension. No Func Code · The phone software files loaded are incorrect or corrupted. Action: Download the correct phone software and restart the phone.
  • Page 74 Not Installed! · A required software component is missing. Action: Check that all required software files are on the TFTP server, if over-the-air downloading is being used. If the error repeats, contact Avaya Technical Support. Password Error · The phone is not encrypting the challenge string correctly. This indicates that the password set in the phone disagrees with the password administered in IP Office.
  • Page 75 Undefined Error · The system is rejecting the registration of the wireless phone with an unrecognized error code. Action: If this condition persists, contact the Avaya system administrator. Unknown xx:yy:zz · The phone software files loaded are incorrect or corrupted. Action: Download the correct phone software and restart the phone.

  • Page 76: Important Information

    Use caution when installing or modifying phone lines. · Shielded Cables Avaya recommends the use of shielded cables for all external signal connections, in order to maintain FCC Part 15 emissions requirements. Avaya Voice Priority Processor (AVPP) The AVPP 10, 20 and 100 have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 77: Index

    Index Using Index Admin Menu Access Point Installation 24 Wireless Access Points 11 Admin Menu 54, 55 Wireless Phone Status Messages 70 Using Wireless Phones AVPP Testing Connecting Upgrading Overview Wireless Telephone 14 AVPP Installation Requirements 28 AVPP Maintenance 32 Certification 60 Change Password 38 Connecting...
  • Page 79 3600 Installation Page 79 IP Office 15-601082 Issue 05b (23 September 2008)
  • Page 80 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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