Busy Or Unanswered - Avaya 2030 Manual

Busy or Unanswered

Options If Busy or Unanswered
Arrange a Callback
38DHB0002UKCL - Issue 5 (12/00)
Your phone provides several methods for contacting an extension
that is busy, not answering or set to no calls. These options work for
normal, page and diverted calls.
• Leave a Message: Lights the lamp of the extension called. It also
stores your number as a message to reply. If your system has a
Voice Manager attached, you can record a voice message instead
(see page 36).
• Callback: Rings your phone when the extension called becomes
free or is next used.
• Camp On: Flashes the extension's lamp to warn that you are
waiting. It also stops other calls interrupting you.
• Intrude: Forces the other extension's call into a conference with
you (not available to all phones).
• Monitor: Allows you to hear the other call without interrupting it
(not available to all phones).
If the extension you call is busy or just rings, you can set a callback.
When that extension becomes free or is next used, your phone rings.
If you answer, the other extension rings. After setting a callback you
can make other calls, it will not take place while you are busy. You
can only arrange one callback at any time.
The Ringer Timeout sets how long a callback rings your extension
before it cancels (see page 30). The system also cancels any
callbacks that have not taken place after a set period (normally 2
hours).
To arrange a Callback:
1. Press CALLBACK (the option does not appear if you already
have a callback set).
2. The system ends the call.
3. Your phone shows CALLBACK.
To clear the Call Back:
1. Press CALLBACK again
Busy or Unanswered – Page 11
INDeX 9.1 2030/50/60