HMS Netbiter EasyConnect EC150 User Manual

HMS Netbiter EasyConnect EC150 User Manual

Hms netbiter easyconnect gateway user manual
Hide thumbs Also See for Netbiter EasyConnect EC150:
Table of Contents

Advertisement

Quick Links

NetbiterUser Manual
®
Netbiter
EasyConnect Gateway
Doc. ID. HMSI-168-92
Rev. 2.10
Connecting Devices
+$/067$' ‡ &+,&$*2 ‡ .$5/658+( ‡ 72.<2 ‡ %(,-,1* ‡ 0,/$12 ‡ 08/+286( ‡ &29(175< ‡ 381( ‡ &23(1+$*(1
HMS Industrial Networks
Mailing address: Box 4126, 300 04 Halmstad, Sweden
E-mail: info@hms-networks.com
Visiting address: Stationsgatan 37, Halmstad, Sweden
Web: http://netbiter.com

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Netbiter EasyConnect EC150 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Summary of Contents for HMS Netbiter EasyConnect EC150

  • Page 1 Rev. 2.10 Connecting Devices +$/067$' ‡ &+,&$*2 ‡ .$5/658+( ‡ 72.<2 ‡ %(,-,1* ‡ 0,/$12 ‡ 08/+286( ‡ &29(175< ‡ 381( ‡ &23(1+$*(1 HMS Industrial Networks Mailing address: Box 4126, 300 04 Halmstad, Sweden E-mail: info@hms-networks.com Visiting address: Stationsgatan 37, Halmstad, Sweden...
  • Page 2: Important User Information

    For further information regarding the use of the product, please the documentation for Netbiter Argos. Liability Every care has been taken in the preparation of this manual. Please inform HMS Industrial Networks AB of any inaccuracies or omissions. The data and illustrations found in this document are not binding. We, HMS Industrial Networks AB, reserve the right to modify our products in line with our policy of continuous product development.
  • Page 3: Table Of Contents

    Netbiter EasyConnect EC250......................9 Netbiter EasyConnect EC350....................... 10 Chapter 2 Mounting Netbiter EasyConnect EC220 and EC350 ..................11 Netbiter EasyConnect EC150 & EC250 .................... 12 Chapter 3 Power Netbiter EasyConnect EC150 and EC250 ..................13 Netbiter EasyConnect EC220 ......................14 Netbiter EasyConnect EC350 ......................
  • Page 4 Chapter 4 Connections Netbiter EasyConnect EC150 ......................15 Terminal Block (12-pin) ........................ 15 D-Sub Connector ........................... 16 Ethernet Connector ........................16 Netbiter EasyConnect EC220 ......................16 Terminal Block (12-pin) ........................ 16 SIM Card Slot ..........................18 RS-485 Serial Interface (3-pin Connector) ..................18 D-Sub Connector ...........................
  • Page 5 Chapter 6 I/O Wiring Diagrams Netbiter EasyConnect EC150 ......................34 Wire a Device on a Digital Input ....................34 Netbiter EasyConnect EC220 ......................35 Input Wiring..........................35 Output Wiring..........................36 Netbiter EasyConnect EC250 ......................36 Input Wiring..........................36 Netbiter EasyConnect EC350 ......................37 Input Wiring..........................
  • Page 6 Chapter 10 Local Configuration Making the Local Connection ......................47 Ethernet Cable..........................47 USB Cable............................ 47 Log in to Netbiter EasyConnect EC150..................... 48 Ethernet Settings..........................48 System Settings..........................49 Log in to Netbiter EasyConnect EC250..................... 50 GPRS Wireless Connection ......................50 Insert the SIM Card and Access the Modem Settings ..............
  • Page 7: Preface

    Preface P. About This Document For more information, documentation etc, please visit the HMS web site www.netbiter.net. P.1 Related Documents Document Author Netbiter Argos User Manual Installation Guides for Netbiter EasyConnect Gateways P.2 Document History Revision List Revision Date Author(s) Chapter(s) Description 2.10...
  • Page 8: Chapter 1 Introduction

    Argos - a secure data center where all data from your field equipment is securely stored and ac- cessed. Netbiter Argos is hosted by HMS, with redundant servers in several locations. Log on at www.netbiter.net to access management services that enable you to monitor and control your equipment in a fast, efficient and professional way.
  • Page 9: Product Overviews

    Introduction 9 1.2 Product Overviews 1.2.1 Netbiter EasyConnect EC150 Netbiter EasyConnect EC150 is a remote gateway that connects Modbus devices with the Netbiter Argos server over Ethernet. This makes it possible to remotely monitor and control Modbus devices. Features •...
  • Page 10: Netbiter Easyconnect Ec350

    Introduction 10 1.2.4 Netbiter EasyConnect EC350 Netbiter EasyConnect EC350 uses an Ethernet connection and a built-in 2G/3G modem to ensure uninterrupted com- munication with the Netbiter Argos server. The Ethernet con- nection and the modem can both be enabled simultaneously, to ensure the best possible communication.
  • Page 11: Mounting

    Rail Mounting These models can also be mounted on a DIN rail, using the optional mounting kit available from HMS Networks AB. Netbiter EasyConnect Doc.Rev. 2.10...
  • Page 12: Netbiter Easyconnect Ec150 & Ec250

    Mounting 12 2.2 Netbiter EasyConnect EC150 & EC250 Wall Mounting This option is not available for these models. DIN-rail Mounting Netbiter EasyConnect EC150 and Netbiter EasyConnect EC250 are supplied ready for mounting on a DIN-rail. To mount the unit on the DIN-rail: 1.
  • Page 13: Chapter 3 Power

    Netbiter EasyConnect EC220 = 2 W • Netbiter EasyConnect EC250 = 3 W Note that Netbiter EasyConnect EC150 can alternatively be powered by 9-24V AC. 12-48V DC The power requirements of the Netbiter EasyConnect EC350 vary depending on the types and numbers of functions enabled at any one time.
  • Page 14: Netbiter Easyconnect Ec220

    Power 14 3.2 Netbiter EasyConnect EC220 On this model, connect 9-24V DC to pin +Vdc, and connect the ground wire to GND 3.3 Netbiter EasyConnect EC350 Connect 12-48V DC to the + pin, and connect ground to the - pin. Netbiter EasyConnect Doc.ID.
  • Page 15: Chapter 4 Connections

    RS-232 Transmit Common RS-485 A RS-485 Line A RS-485 B RS-485 Line B Digital Inputs (DI) Netbiter EasyConnect EC150 features 2 digital inputs with the following specifications: • Low: 0-1 VDC • High: 10-24 VDC RS-485 & R-S232 RS-485 is connected via pins 15-13.
  • Page 16: D-Sub Connector

    4.1.3 Ethernet Connector The RJ-45 socket provides the Ethernet network connection for Netbiter EasyConnect EC150. This connector also supports Mod- bus TCP via Ethernet, which can be used at the same time as Mod- bus RTU units on another interface.
  • Page 17 Connections 17 Digital Inputs (DI) Netbiter EasyConnect EC220 features 2 digital inputs with the following specifications: • Low: 0-1 VDC • High: 9-24 VDC Relay Output (Digital Output) There is one relay output with a rated load of 1A at 24V DC. The relay output must be supplied from an isolating transformer using a secondary listed fuse rated at maximum 3.3A DC and minimum 30V DC.
  • Page 18: Sim Card Slot

    Connections 18 4.2.2 SIM Card Slot Netbiter SIM Card When using a Netbiter SIM card (supplied by HMS), the card is configured ready for use, and the PIN code security function has been disabled. SIM Card - Other Network Operator To use any another SIM card, you will need to know the following information: •...
  • Page 19: D-Sub Connector

    Connections 19 4.2.4 D-Sub Connector The male 9-pin D-Sub connector provides an RS-232 interface, which can be used for communicating with Modbus RTU devices, or for attaching a GPS device, to keep track of the position of the remote system. Other Device CD (Carrier Detect) Tx (Transmit)
  • Page 20 Connections 20 Digital Inputs (DI) Netbiter EasyConnect EC250 features 2 digital inputs with the following specifications: • Low: 0-1 VDC • High: 10-24 VDC RS-485 Interface RS-485 is connected via the following pins: RS-485 • Pin 13: RS-485 Line B •...
  • Page 21: D-Sub Connector

    4.3.4 SIM Card Slot Netbiter SIM Card When using a Netbiter SIM card (supplied by HMS), the card is configured ready for use, and the PIN code security function has been disabled. Other SIM Cards To use any other SIM card, you will need to know the following information: •...
  • Page 22: Antenna Connector

    Connections 22 When the SIM card is in place, and the required inputs/outputs have been connected, Netbiter Easy- Connect EC250 can be powered up. The rest of the configuration is done via Netbiter Argos. See page 40 for further information. To extract the SIM card, simply press again to release.
  • Page 23: Rs-485 Serial Interface (3-Pin Connector)

    Connections 23 Analog Inputs (AI) Netbiter EasyConnect EC350 provides 4 analog inputs. All 4 inputs support: • Current: 0-20 mA (Input resistance 270 Ohm) • Voltage: 0-10 VDC (Input resistance 280 kOhm) Analog inputs 1 and 3 also support the connection of: •...
  • Page 24: Gps Antenna Connector

    Micro USB connector 4.4.7 SIM Card Slot Netbiter SIM Card When using a Netbiter SIM card (supplied by HMS), the card is configured and ready for use, and the PIN code security function has been disabled. Other SIM Cards To use any other SIM card, the following information is required: •...
  • Page 25: 3Gantenna Connector

    Connections 25 4.4.8 2G/3GAntenna Connector The antenna connector on the top of the unit is a standard female SMA screw connector, and is intended for use with the 2G/3G connection. A stub antenna is supplied as standard, and optional external antennas are available from your supplier.
  • Page 26: Led Indicators

    Chapter 5 5. LED Indicators 5.1 Netbiter EasyConnect EC150 Indicates Module Status Basic unit status and errors Serial Link Status Receiving or transmitting serial signal Activity/Collision The activity on the Ethernet link Link The speed of the Ethernet link 5.1.1 Module Status LED The Module Status LED indicates the status of the unit and whether there are any problems.
  • Page 27: Activity/Collision Led

    The Netbiter SIM card will automatically connect to a network that is part of the worldwide network of tele-operators in the HMS “home network”. For a list of worldwide partners, please see the support pag- es for Netbiter Argos at http://support.netbiter.com If there is good signal strength, but the unit still shows “not registered on home network”, then there...
  • Page 28: Running Led

    LED Indicators 28 replacing a faulty unit. With the APN stored at Netbiter Argos, the replacement functionality automat- ically sends all the necessary settings to the unit. 3 Red Flashes: No Connection to Netbiter Argos. EC220 will attempt to connect to the Netbiter Argos server. If it cannot, check that the mobile network operator grants access to the network port 5222.
  • Page 29 1 Red Flash: Not Registered on Home Network. The HMS SIM card will automatically connect to a network that is part of the worldwide network of tele-operators in the HMS “home network”. For a list of worldwide partners, please see the support pag- es for Netbiter Argos at http://support.netbiter.com...
  • Page 30: Serial Status Led

    LED Indicators 30 SIGNAL STRENGTH 1 Green Flash: Weak Signal. The signal strength is too weak. Make sure the antenna is correctly mounted and pointing upwards. Use another external antenna, or try relocating the antenna using extension cables. 2 Green Flashes: Medium Signal Strength. The unit will function, but a stronger signal is recommended.
  • Page 31: Netbiter Easyconnect Ec350

    These two LED:s indicate the status of the serial ports, according to the following: OFF: Port not in use Steady red: Port not available Contact HMS support. Steady green: Port is configured for use. 5.4.2 Uplink/WAN LED This LED indicates the status of the connection to Netbiter Argos/Internet.
  • Page 32: Modem Led

    Check that the SIM card is properly inserted. The HMS SIM card will automatically connect to a network that is part of the worldwide network of tele-operators in the HMS “home network”. For a list of worldwide partners, see the support pages for Netbiter Argos at http://support.netbiter.com.
  • Page 33: Power Led

    LED Indicators 33 5.4.5 Power LED Unlit: No power Steady green: Unit has power 5.4.6 Ethernet Link LED (on RJ-45 port) The Ethernet Link LEDs indicate network traffic and its speed. Off: No Ethernet link detected. Orange flashes: Activity on a 10 Mbps Ethernet network. Green flashes: Activity on a 100 Mbps Ethernet network.
  • Page 34: I/O Wiring Diagrams

    Chapter 6 6. I/O Wiring Diagrams 6.1 Netbiter EasyConnect EC150 6.1.1 Wire a Device on a Digital Input Netbiter EasyConnect Doc.Rev. 2.10 Doc.ID. HMSI-168-92...
  • Page 35: Netbiter Easyconnect Ec220

    I/O Wiring Diagrams 35 6.2 Netbiter EasyConnect EC220 6.2.1 Input Wiring Please see page 17 for how to set the Analog input switch. Wire an Analog Input for Temperature Readings Wire an Analog Input for Voltage Readings Wire an Analog Input for Current Readings Connect a Device to a Digital Input Netbiter EasyConnect Doc.ID.
  • Page 36: Output Wiring

    I/O Wiring Diagrams 36 6.2.2 Output Wiring Wire the Analog Output Wire a Relay to the Relay Output 6.3 Netbiter EasyConnect EC250 6.3.1 Input Wiring Connect a Device to the Digital Input Netbiter EasyConnect Doc.ID. HMSI-168-92 Doc.Rev. 2.10...
  • Page 37: Netbiter Easyconnect Ec350

    I/O Wiring Diagrams 37 6.4 Netbiter EasyConnect EC350 6.4.1 Input Wiring Wire an Analog Input for Temperature Readings Wire an Analog Input for Voltage Readings Wire an Analog Input for Current Readings Connecting a Device to a Digital Input 6.4.2 Output Wiring Connecting a Relay to the Relay Output Netbiter EasyConnect Doc.ID.
  • Page 38: Chapter 7 Gps

    Chapter 7 7. GPS Most Netbiter models provide support for GPS location functions, which can be used to report the unit’s location, and also to send alarms if the system moves out of a pre-defined area. Some Netbiter Gateways require the use of a separate GPS receiver, which is connected via RS-232 on the 9-pin D-Sub interface.
  • Page 39: Netbiter Easyconnect Ec350

    Netbiter Argos, and then clicking on the wand in the upper right cor- ner. 7.3 Further Information HMS Industrial Networks supplies various accessories for use with Netbiter Communication Gateways • The Netbiter Argos GPS Tool Kit (Order Code: E-019). See www.net- biter.com for more information.
  • Page 40: Adding A Netbiter Easyconnect

    Chapter 8 8. Adding a Netbiter EasyConnect Before you can use your Netbiter EasyConnect gateway it must be registered and activated. This is done from a user account at Netbiter Argos. Activating the unit will enable access to Netbiter Argos. •...
  • Page 41 Adding a Netbiter EasyConnect 41 2. Enter the required information, including the product’s unique System ID and Activation code. Important! - The product’s System ID and Activation Code are provided on a printed sheet in the package for your Netbiter EasyConnect gateway. This is a valuable document that should be saved - please store safely! Netbiter Argos Activation Details Netbiter is a complete m2m remote management solution...
  • Page 42: Activate The Netbiter Easyconnect

    Adding a Netbiter EasyConnect 42 8.2.2 Activate the Netbiter EasyConnect 1. For a new account, log in to it and click on the project called My first project and click on the link to There are 1 pending system(s). If adding the unit to an existing account, find the unit in the list of Inactive Systems. 2.
  • Page 43 2. Now select the type of SIM card to use: • If using a Netbiter SIM card (provided by HMS Industrial Networks), select the radio button for this and enter the phone number for the SIM card. This number can be found in the envelope for the SIM card.
  • Page 44: Add A System To An Existing Netbiter Argos Account

    Adding a Netbiter EasyConnect 44 8.3 Add a System to an Existing Netbiter Argos Account To add the gateway to an existing Netbiter Argos account: 1. Go to Netbiter Argos (www.netbiter.net) and log in to the account. 2. Click the menu option Management >> All systems >> Add system 3.
  • Page 45: Installation On An Ethernet Network

    Chapter 9 9. Installation on an Ethernet Network The Netbiter EasyConnect Gateway requires outbound (outgoing) access to the Internet, to be able to connect to the Netbiter Argos service. When connected on an Ethernet network, it will use the TCP ports listed below.
  • Page 46: Network Setup - Proxy Server

    Installation on an Ethernet Network 46 9.2 Network Setup - Proxy Server For information on how to configure the Netbiter EasyConnect Gateway to pass a proxy server, please see page 52 in the chapter on Local Configuration. 9.3 Network Setup - Fixed IP Address Setting a fixed IP address for the Netbiter EasyConnect Gateway can be done with the help of the Nebiter Config utility, which is available from support.netbiter.com.
  • Page 47: Chapter 10 Local Configuration

    Chapter 10 10. Local Configuration Netbiter EasyConnect Gateway models also contain a built-in web server that can be accessed locally, to troubleshoot during unit setup, and to set certain parameters regarding the initial communication with the server. Important! - This type of configuration is not normally required and should only be performed if/when necessary.
  • Page 48: Log In To Netbiter Easyconnect Ec150

    Local Configuration 48 10.2 Log in to Netbiter EasyConnect EC150 Type in the IP address as the URL in a web browser will display the login screen. The default user name is admin, and the password is the acti- vation code supplied with your unit - see section 8.2.1 Create the Netbiter Argos account.
  • Page 49: System Settings

    Local Configuration 49 10.2.2 System Settings Among other things, this page allows the firmware in the unit to be updated. The new firmware file must first be downloaded from support.netbiter.net Netbiter EasyConnect Doc.ID. HMSI-168-92 Doc.Rev. 2.10...
  • Page 50: Log In To Netbiter Easyconnect Ec250

    Netbiter Argos. 10.3.1 GPRS Wireless Connection Using the wireless GPRS/3G connection requires a SIM card. Using a Netbiter SIM card (from HMS Industrial Networks) is the easiest option. It is also possible to to use a SIM card from another network operator.
  • Page 51: Insert The Sim Card And Access The Modem Settings

    10.3.3 Modem Settings: PIN Code For greater ease of use, HMS recommends not using a PIN code for the SIM card. However, if using a PIN code is still required, this can be done by checking the box for Enable, and entering the SIM card’s PIN code, as provided by the card supplier.
  • Page 52: Proxy Servers

    Local Configuration 52 Connection Time Before Restore to Ethernet After using Ethernet (1) and the connection is lost, Ethernet will failover to GPRS. After a specified time in GPRS mode (2), the unit will attempt to use Ethernet again (3). If the Ethernet connection has been restored, it will be used again, otherwise GPRS will continue to be used and the cycle will be re- peated until the Ethernet connection is working again.
  • Page 53: Local Proxy Setup

    Local Configuration 53 10.3.6 Local Proxy Setup 1. Log in locally to the Netbiter EasyConnect Gateway as described above. 2. Click Netbiter Argos in the menu. 3. Select the proxy type to use. 4. Enter the proxy server address. 5. Enter the port to use on the LAN side. If blank, this will be set to port 443. 6.
  • Page 54: Log In To Netbiter Easyconnect Ec350

    Local Configuration 54 10.4 Log in to Netbiter EasyConnect EC350 10.4.1 Select Login Method The Netbiter EasyConnect EC350 supports local access via the Ethernet connector and the USB connector. Connect a USB Micro B cable between the computer and the Netbiter EasyConnect EC350. After the device driver is installed, a virtual network card will automatically be created on, as in the example below.
  • Page 55: Network Settings

    Local Configuration 55 When logged in to the unit, a status page similar to the following is displayed. The changes that can be made in these local pages (and then only if required) are for the network and modem settings. The product firmware can also be updated here, which requires an active connection to the Internet.
  • Page 56: Modem Settings

    The built-in modem in the Netbiter EasyConnect EC350 communicates via 2G/3G cellular networks, which requires a SIM card. Using a SIM card from HMS Industrial Networks is the easiest option, but it is also possible to to use one from another network operator.
  • Page 57: Firmware Update

    Local Configuration 57 10.4.5 Firmware Update This page can be used to update the Netbiter EasyConnect EC350 with new firmware. The file containing the new firmware must first be downloaded from support.netbiter.com Netbiter EasyConnect Doc.ID. HMSI-168-92 Doc.Rev. 2.10...
  • Page 58: Chapter 11 Firmware Upgrade

    Chapter 11 11. Firmware Upgrade Alternative Methods • The easiest way to perform a firmware upgrade is from the Netbiter Argos web pages. Please see the Netbiter Argos User Manual for instructions on how to do this. • If an upgrade is not possible via Netbiter Argos - for those models that provide access to the advanced local configuration web pages, there is also the option to perform the upgrade from here.
  • Page 59: Upgrade Using Netbiter Update

    This is possible to do on Netbiter EasyConnect EC150 and Netbiter EasyConnect EC250. Please contact your nearest support office to obtain the required firmware file, and then follow the in- structions provided here.
  • Page 60 Firmware Upgrade 60 5. Power OFF the Netbiter EasyConnect Gateway, as instructed by the dialog, and then click the button Start Programming. 6. Now power ON the Netbiter Easy- Connect Gateway again. 7. Wait while the tool reprogrammes the unit. The update progress is indicated by the blue bar.
  • Page 61: Chapter 12 Dimensions & Specifications

    Chapter 12 12. Dimensions & Specifications All measurements are shown in millimetres. 12.1 Dimensions Netbiter EasyConnect EC150 Netbiter EasyConnect Doc.Rev. 2.10 Doc.ID. HMSI-168-92...
  • Page 62: Dimensions Netbiter Easyconnect Ec220

    Dimensions & Specifications 62 12.2 Dimensions Netbiter EasyConnect EC220 Netbiter EasyConnect Doc.ID. HMSI-168-92 Doc.Rev. 2.10...
  • Page 63: Dimensions Netbiter Easyconnect Ec250

    Dimensions & Specifications 63 12.3 Dimensions Netbiter EasyConnect EC250 Netbiter EasyConnect Doc.ID. HMSI-168-92 Doc.Rev. 2.10...
  • Page 64: Dimensions Netbiter Easyconnect Ec350

    Dimensions & Specifications 64 12.4 Dimensions Netbiter EasyConnect EC350 Netbiter EasyConnect Doc.ID. HMSI-168-92 Doc.Rev. 2.10...
  • Page 65: Specifications Ec150 & Ec220

    Dimensions & Specifications 65 12.5 Specifications EC150 & EC220 Netbiter EasyConnect EC150 Netbiter EasyConnect EC220 Order code NB1001 NB1000 Ethernet 10/100 Mbit/s GPRS Quad band GPRS Class 12 850/900/1800/1900 MHz Alarms Email, SMS Email, SMS Relay output (max 24V AC/DC, 1A)
  • Page 66: Specifications Ec250 & Ec350

    Dimensions & Specifications 66 12.6 Specifications EC250 & EC350 Netbiter EasyConnect EC250 Netbiter EasyConnect EC350 Order codes NB1003 NB1005 Ethernet 10/100 Mbit/s 10/100 Mbit/s Mobile communication Quad band GPRS Class 12 3G: 5-Band UMTS/HSPA+ 850/900/1800/1900 MHz (WCDMA/FDD) (850/800, 900, 1900 and 2100 MHz) GPRS: Quad-Band GPRS Class 12 (850/900/1800/1900 MHz) Alarms...
  • Page 67: Frequently Asked Questions

    Q: How Many Parameters Can be Logged and Used for Alarms in a Netbiter Gate- way? Netbiter EasyConnect EC220 supports 16 log parameters and 16 alarm parameters. Netbiter EasyConnect EC150 and Netbiter EasyConnect EC250 support 64 log parameters and 64 alarms. Netbiter EasyConnect EC350 supports 128 log parameters and 128 alarms.
  • Page 68 FAQ & Troubleshooting 68 Q: How Can I Keep Track of the Amounts of Data, in Order to Save Costs? There are built-in registers that can be set up to generate alarms when traffic exceeds a specified limit. For example, if the total bytes sent and received during the last 24 hours is more than 10,000,000 bytes, you could use this to trigger an alarm.
  • Page 69 FAQ & Troubleshooting 69 To calculate the time that logs are saved for, please use the tool provided in Netbiter Argos, see Account>>Log Calculation. In this tool you simply enter the product, as well as the number of pa- rameters to be logged and their sample intervals. The save time for the logs is then shown for 3 different subscription levels.
  • Page 70: Troubleshooting

    FAQ & Troubleshooting 70 13.2 Troubleshooting Problem: The Netbiter EasyConnect Gateway Does not Come Online • GPRS: In Netbiter Argos, check the APN settings and signal strength. Ensure that the PIN code for the SIM card is disabled. • For Ethernet: Make sure that one of the Ethernet ports 443, 80 or 5222 is open in the firewall, and if a proxy is used, check that the settings for it are correct.

Table of Contents