Polycom VSX 7000 Administrator's Manual page 97

Symptom
System does not respond to
the remote control.
© Polycom, Inc.
Cause
No batteries in the remote control.
Batteries are installed incorrectly in the
remote control.
The room lights operate in the 38 Khz
range and interfere with the remote
control signals.
Infrared sensor is not receiving signals
from the remote control.
Chapter 6 - Diagnostics and General Troubleshooting
Solution
Install batteries in the remote control.
Insert batteries in the correct +/- position.
Try turning off the lights in the room and
try the remote control again.
Make sure the transparent protective strip
has been removed from the infrared
sensor on the front of the VSX 7000
set-top. Make sure you are pointing the
remote control at the infrared sensor.
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