Table of Contents
Advertisement
1. On the Windows desktop, click Start → All Programs → PC-Doctor →
2. Follow the instructions on the screen. Help is available online.
Error charts
You can use the error charts to find solutions to problems that have definite
symptoms (see "Error symptoms" on page 99).
Important: If diagnostic error messages are displayed that are not listed, make
sure that the system has the latest levels of BIOS code installed.
Recovering the operating system and preinstalled software
This section contains instructions for recovering BIOS code, device drivers, the
operating system, and other support software.
Recovering or installing device drivers
Restoring the factory-preinstalled device drivers is part of the Product Recovery
program and the Device Drivers and IBM Enhanced Diagnostics CD.
Notes:
1. Before you can recover or install device drivers, the operating system must be
2. Before you start recovering or installing device drivers, make sure that you have
3. Device drivers for IBM devices and the instructions to install them
4. The latest device drivers are also available at http://www.ibm.com/pc/support/ on
Recovering the operating system
The computer has the Product Recovery program on a hidden partition of the hard
disk drive. The Product Recovery program reinstalls the operating system and
preinstalled software. The Product Recovery program runs independently of the
operating system.
If you are using FDISK, Disk Management, or another utility to reformat the hard
disk, you might see the partition where the Product Recovery program is stored. Do
not delete this partition or the Product Recovery program will be lost.
If the hard disk drive, including the partition where the Product Recovery program
resides, becomes damaged or you replace the hard disk drive, you can use the IBM
Product Recovery CD to recover the preinstalled operating system, application
programs, and device drivers (see "Recovery CD, Type 6216" on page 121 or
"Recovery CD, Type 6226" on page 124).
Attention: The Product Recovery program will erase all files on drive C only. A full
recovery will restore the operating system, device drivers, and applications.
Complete the following steps to recover the operating system.
PC-Doctor.
installed on the computer.
the documentation and software media for the device.
(README.TXT) are located on the Device Drivers and IBM Enhanced
Diagnostics CD and in the C:\ibmtools\drivers\ directory.
the World Wide Web.
25
Diagnostics
Advertisement
Table of Contents
